The hotel is very modern and elegant. The decor was beautiful. The restaurant and bar were delightful.
However, our room was very small and in need of some repair: broken faucet, shower head, and exhaust system.
(I didn’t hear music and it didn’t remove the fog from the mirror). Also it didn’t smell clean, actually we smelled cigarette smoke.
We didn’t have sugar and creamer, only 2 packs of coffee for a 2 day stay. Housekeeping had to search the hotel for creamer and there was only 1 washcloth.
When we called the front desk the clerks were kinda dismissive. Not very accommodating to resolve our issues.
The clock had the wrong time, cable tv was unplugged, and the only view we had was of the fire escape. Housekeeping didn’t come until 4pm, interrupting our nap. We asked her to come back in a hour since we would be going out to dinner. When we returned our room wasn’t refreshed. She returned in the morning, knocking loudly again at 9:15, the day we were to checkout.