My stay at the Hampton Inn Baltimore-Downtown-Convention Center was disappointing. From the dirty rug to the stained sheets and towels. In the bathroom, there was a dark substance that could possibly be mold. The room smelled like smoke, even after booking
a non-smoking one. Also, there was a non-functioning item - heater. As far as maintenance is concerned, there was peeling wallpaper, and a broken elevator.
Shedding the light on the service received from the Valet:
Unhelpful & rude staff, the app was used to request my vehicle. When the app notified me that the vehicle was ready for pickup, I went to the valet desk where there was a gentleman standing there using a mobile device. I stood there patiently waiting for him to acknowledge me and when he did I presented the message that showed my vehicle was ready for pickup. He just looked past me to the outside and simply stated it's not ready yet. So I waited, after waiting for what seem like an eternity another gentleman showed up in a vehicle for someone else. The first gentleman asked if that was my vehicle and then he spoke to second one who then approached me and asked to see the message in the app. Then I had to answer a series of questions about the year, make and model of my vehicle. Then he walked off around the corner. When he returned he pulled out a bunch of keys on some sort of hook and asked which one was mine. After identifying me keys he handed them to me and told me my vehicle was around the corner.