Iberostar Waves Costa Dorada - All Inclusive

4.5 star property
Luxury property on the beach, with outdoor pool

Choose dates to view prices

Photo gallery for Iberostar Waves Costa Dorada - All Inclusive

Outdoor pool, open 7 AM to 7 PM, pool umbrellas, sun loungers
Garden
7 bars/lounges, swim-up bar, poolside bar, beach bar
Reception
1 bedroom, free minibar, in-room safe, desk

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar

Explore the area

Map
Carretera Luperon Km 2.5, Puerto Plata, Puerto Plata, 57000
  • Playa Dorada Golf Course
    ‪3 min drive‬
  • Playa Dorada
    ‪4 min drive‬
  • Embassy of the United States Dominican Republic
    ‪5 min drive‬
  • Puerto Plata (POP-Gregorio Luperon Intl.)
    ‪17 min drive‬

Book today, save on your next hotel stay

It's that easy when you're a member of Orbitz Rewards. It's free to join!

Room options

Premium Room, Oceanfront

  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

Premium Room, Beachside

  • 377 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Premium Room, Beachside

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront

  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

Junior Suite, Oceanfront

  • 441 sq ft
  • Ocean view
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

Junior Suite, Oceanfront

  • 441 sq ft
  • Sea view
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

Premium Room

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Last room available

  • 377 sq ft
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

Premium Room, Accessible

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Promo)

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room, Accessible

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Promo)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room, Pool View

  • 377 sq ft
  • Resort view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room, Pool View

  • 377 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room, Ocean View

  • 377 sq ft
  • Ocean view
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

Premium Room, Ocean View

  • 377 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

Last room available

  • 377 sq ft
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

You may also like

About the neighborhood

Puerto Plata

Located in Costa Dorada, Iberostar Waves Costa Dorada - All Inclusive is within 2 miles (3 km) of sights such as Playa Dorada and Lorilar Ranch. This 4.5-star property has 516 rooms and welcomes guests with 5 restaurants, a full-service spa, and an outdoor pool.

What's nearby

  • Playa Dorada Golf Course - 3 min drive - 1.4 miles
  • Playa Dorada - 4 min drive - 1.6 miles
  • Malecón De Puerto Plata - 5 min drive - 2.9 miles
  • Embassy of the United States Dominican Republic - 5 min drive - 3.1 miles
  • Puerto Plata Cable Car Base Station - 6 min drive - 4.1 miles

Getting around

  • Gregorio Luperon Intl. Airport (POP) - 22 min drive

Restaurants

  • ‪El Mercado Restaurant - ‬3 min walk
  • ‪Sakura Restaurante Japonés - ‬3 min walk
  • ‪Iberostar Costa Dorada Lobby Bar - ‬1 min walk
  • ‪Gran Ventana Beach Bar - ‬4 min drive
  • ‪MAURO’S - ‬2 min drive

About this property

Iberostar Waves Costa Dorada - All Inclusive

Luxury property on the beach, with outdoor pool
At Iberostar Waves Costa Dorada - All Inclusive, guests enjoy a full-service spa, a nightclub, and an outdoor pool. If you plan to drive, free parking is available. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and luggage storage. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.
32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers, free toiletries, and bathrobes. Other standard amenities include free minibar items, balconies, and coffee makers.
An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include sports massages, facials, and body wraps. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 5 restaurants
  • 7 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • El Mercado
  • La Hacienda
  • Mare Nostrum
  • Sakura

Things to do

  • Basketball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Volleyball

Family friendly

  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 9 buildings
  • Banquet hall
  • Built in 1999
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Guests must indicate the correct number of guests, including children and infants, at the time of booking. Fees may be incurred if the number or ages of guests checking in varies from the number established at booking.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • This property uses a grey water recycling system and eco-friendly cleaning products.
  • The property is professionally cleaned.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 7 AM to 7 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • A charge for a mandatory Christmas Eve gala dinner on December 24 is included in the total price shown.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.

Property is also known as

Costa Dorada
Costa Dorada All Inclusive
Costa Dorada Iberostar
Dorada Costa
Iberostar Costa
Iberostar Costa Dorada
Iberostar Costa Dorada All Inclusive
Iberostar Costa Dorada All Inclusive Puerto Plata
Iberostar Costa Dorada Puerto Plata
Iberostar Dorada
Costa Dorado
Iberostar Costa Dorada Dominican Republic
Iberostar Costa Dorada Hotel
Iberostar Costa Dorado
Iberostar Hotel Costa Dorada
Iberostar Hotel Puerto Plata
Iberostar Puerto Plata
Puerto Plata Iberostar
Iberostar Costa Dorada All Inclusive All-inclusive property
Iberostar Costa Dorada All-inclusive property
All-inclusive property Iberostar Costa Dorada Puerto Plata
Puerto Plata Iberostar Costa Dorada All-inclusive property
All-inclusive property Iberostar Costa Dorada
Iberostar Costa Dorada Puerto Plata
Iberostar Costa Dorada All Inclusive
Iberostar All-inclusive property
Iberostar
Iberostar Costa Dorada All Inclusive All-inclusive property
All-inclusive property Iberostar Costa Dorada - All Inclusive
Iberostar Costa Dorada All Inclusive
Iberostar Costa Dorada - All Inclusive Puerto Plata
Iberostar All Inclusive All-inclusive property
Iberostar All Inclusive
Iberostar Costa Dorada
Iberostar Inclusive Inclusive

Frequently asked questions

Will I find all-inclusive options at Iberostar Waves Costa Dorada - All Inclusive?

Iberostar Waves Costa Dorada - All Inclusive is an all-inclusive resort and rates come with all meals. Activities include kayaking, aerobics classes, and access to onsite nightclubs.

Is a free cancellation option available at Iberostar Waves Costa Dorada - All Inclusive?

Iberostar Waves Costa Dorada - All Inclusive provides free cancellation on some room rates. For more details, review the cancellation policy on our site.

What can I see near Iberostar Waves Costa Dorada - All Inclusive?

This property is situated in Costa Dorada, close to Playa Dorada and Cofresi Beach. You'll also find Playa Dorada Golf Course and Malecón De Puerto Plata within a short drive.

Will I be able to park at Iberostar Waves Costa Dorada - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property. Bicycle parking is also available for guests.

Is a spa located at Iberostar Waves Costa Dorada - All Inclusive?

There is a full-service spa available for guests to enjoy and services include beach massages, sports massages, body wraps, and reflexology.

Does Iberostar Waves Costa Dorada - All Inclusive include a casino?

No, Iberostar Waves Costa Dorada - All Inclusive doesn't have a casino.

Is there an indoor pool at Iberostar Waves Costa Dorada - All Inclusive?

No, this property doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7 AM and 7 PM.

What will couples enjoy most about a stay at Iberostar Waves Costa Dorada - All Inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including a beach bar, an outdoor pool, and 5 restaurants.

Does Iberostar Waves Costa Dorada - All Inclusive have a hot tub?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Iberostar Waves Costa Dorada - All Inclusive have a restaurant that serves breakfast?

Yes, Iberostar Waves Costa Dorada - All Inclusive has 5 restaurants, and serves free buffet breakfast each morning.

Does Iberostar Waves Costa Dorada - All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Iberostar Waves Costa Dorada - All Inclusive.

Are there connecting rooms at Iberostar Waves Costa Dorada - All Inclusive?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

Where is the closest airport to Iberostar Waves Costa Dorada - All Inclusive?

The closest major airport to Iberostar Waves Costa Dorada - All Inclusive is Gregorio Luperon Intl. Airport (POP), which is 10.1 mi away (22 minutes by car). Another top airport is Cibao Intl. Airport (STI), which is around 26.1 mi away.

Are there rooms with balconies at Iberostar Waves Costa Dorada - All Inclusive?

Yes, every guestroom at Iberostar Waves Costa Dorada - All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Iberostar Waves Costa Dorada - All Inclusive have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Iberostar Waves Costa Dorada - All Inclusive.

Iberostar Waves Costa Dorada - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 721 out of 1513 reviews
Rating 8 - Good. 335 out of 1513 reviews
Rating 6 - Okay. 229 out of 1513 reviews
Rating 4 - Poor. 106 out of 1513 reviews
Rating 2 - Terrible. 122 out of 1513 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, amenities
The property over all needs updating, but very good service and the food is good, in puerto plata I think it’s the best resort, this was my 4th time there.
Stayed 2 nights in May 2025

2/10 Terrible

Evelyn A

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old hotel
Stayed 5 nights in Apr 2025

10/10 Excellent

Caylen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the absolute pleasure of staying at Iberostar Costa Dorada for two weeks in February, and it was an unforgettable experience! One of the highlights of our trip was the amazing Starcamp program, which our daughter absolutely loved. The daycare service ran from 10 am to 5 pm, and every day, she couldn’t wait to attend. The Starcamp team made sure she had a blast with a variety of activities. One of the best parts was the passport she was given, where she earned a stamp for completing each activity. It was a fun and interactive way to keep her engaged. The excitement didn’t stop there—Starcamp also organized special activities in the evening before the adult entertainment began, and our daughter even won a medal, which she still proudly talks about to this day! The staff at Starcamp were incredible. Their energy, kindness, and dedication made a huge impact, and I can’t thank them enough for creating such a memorable experience for our daughter. We’re already looking forward to our next vacation, and we can’t wait to return to Iberostar Costa Dorada!
Stayed 14 nights in Feb 2025

2/10 Terrible

orlando

Disliked: Cleanliness, staff & service, property conditions & facilities
I don’t like
Stayed 4 nights in Feb 2025

10/10 Excellent

Weguenz

Stayed 4 nights in Feb 2025

10/10 Excellent

Peter J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds were beautiful and the food and service was 5 star !
Stayed 9 nights in Feb 2025

10/10 Excellent

Tobias, Cypress

Stayed 8 nights in Mar 2025

6/10 Okay

Adela

Traveled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
They did not communicate properly about luggage transport. I was told 7am they start, then they kept tell me in 10 minutes, thenit startsat 730 am. Our taxi was there and our luggage did not arrive to the front until 755am. Things seem to be falling around like bed frames and electrical plug ins fromthe socket.
Stayed 6 nights in Feb 2025

10/10 Excellent

Thomas A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice, helpful. All across the board was really great. Food was good nice variety. Beach is really nice
Stayed 7 nights in Feb 2025

6/10 Okay

Shasta

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It’s an older place so you can tell it is worn down. Rooms are older and outdated. Pool was gritty on the bottom and just needing repairs. Construction was being done also while we were there. On the lawn and by a restaurant. Italian restaurant was not even available while we were there. The breakfast was awesome! Dinner buffet was terrible. Lunch buffet was not great either. The meats are dry and tuff. Drinks are only the cheap alcohol. So it tastes like rubbing alcohol in juice. Our stay was ok, but all together not great.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jeannette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been here twice now. Would go back and recommend it to friends and family. I love the liveliness and activities!
Stayed 4 nights in Feb 2025

6/10 Okay

OZGUR

Liked: Cleanliness, staff & service

Food poisoning warning ⚠️

The most important part that people should be aware before coming to this hotel is FOOD POISONING WARNING!!! The food looks freshly cooked and tasty but there is a big probability that you will have food poisoning (stomach ache, diarrhea, muscle pain, headache and feaver). I experienced it by myself as well as my daughter. Moreover, we were asking people around and almost every second person out of hotel visitors was poisoned too. It doesn't matter what yiu eat or drink (fresh fruits, cocktails from a bar, meet, fresh juices...) you will have food poisoning. There is something really wrong about their food. Hopefully as more people will report this issue as sooner the problem will be addressed accordingly.
Stayed 7 nights in Feb 2025

2/10 Terrible

Eduardo

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dated. Food was limited and not too tasty. Toilet in room did not flush. Rooms dated. Nearby beach filled with seaweed.
Stayed 4 nights in Feb 2025

2/10 Terrible

Osvaldo, Ocoee

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Feb 2025

10/10 Excellent

Seth

Stayed 4 nights in Feb 2025

8/10 Good

Juderca

Liked: Cleanliness, staff & service, property conditions & facilities
I stay in the VIP area l pay extra. I always when l visited the hotel l stay in VIP because l love the beach area the beds the chairs bye the beach and the service of the workers in the bars area . But this time l have to say it’s wasn’t good we did not get a good service we had to go up and get the drinks no one came around to ask . And they were all there’s doing nothing just standing around . That l didn’t like . But the hotels it’s nice clean and good food good drinks and the staff bye the VIP lounge are amazing. Very nice .
Stayed 5 nights in Jan 2025

8/10 Good

Amrit

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and the food was good. Beach was mediocre and the rooms get damp due to the humidity.
Stayed 5 nights in Feb 2025

10/10 Excellent

Eugenio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly good food and very clean resort
Stayed 5 nights in Dec 2024

8/10 Good

Lou J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Firstly, love that it is an all inclusive resort - I like that I don't have to worry about food and drinks. There are plenty enough activities in the resort itself where you can participate especially if you're an extrovert, or be content to watch and observe if you're an introvert like myself. Foodwise, there were plenty specialty restaurants but if you've been in their main buffet, then you've been to all of it. Our concierge were helpful in placing our reservations. We have had a little problem where I woke up with the water flooding our bathroom. The front desk has been quick to send someone to fix it. The staff are all kind and happy to help. We love that we didn't feel obliged to give tips for every single service - that has made showing our appreciation much more sincere instead of transactional.
Stayed 6 nights in Jan 2025

8/10 Good

Shawn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very friendly and will go out of their way to say hi and ask if you if there is anything you need. The property next door is very unsightly, and the beach front is littered with waste as you walk along the sand.
Stayed 6 nights in Jan 2025

2/10 Terrible

Vicky

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Guest beware of what extra guest charges

Hotels.com overcharged me an exorbitant extra guest charge which we did not have and it all went downhill from there since they made no genuine effort to right this wrong. They claimed to have attempted to contact the hotel for approval of a refund. The hotel claimed no one had contacted them. It was like an on going ping pong game where no one assumed fault and lack any care to resolve this issue. In addition, the hotel is an antique. The online photos are misleading. It needs a major overhaul. The only thing pleasant about the hotel is the staff.
Stayed 4 nights in Jan 2025

10/10 Excellent

Lemar

Stayed 4 nights in Jan 2025

6/10 Okay

Carlos

Liked: Property conditions & facilities
First and foremost, the resort and staff were great! The only bad experience we had was the process of “becoming” vio members of the Iberostar flag. The specialist asks you questions in regards to how how much we spend on hotel stays and the number of times we go on vacations which in regards I understand but truly unnecessary when they can gather that information by simply seeing our booking at the time of visit, the “boss” as the specialist referred to him as, clearly has no grasp on how to optain in future members. Wasn’t until I brought up these points is when he brought over another specialist who actually gave us valid information and numbers on the process and cost of becoming a member. They need to tighten up and get with the times in regards to that process, guests shouldn’t feel like they’re being chosen or denied during that process. We overall had a great time cuz we didn’t let that experience tarnish anything.
Stayed 3 nights in Jan 2025