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El Carmen Hotel

3.0 star property
VIP Access

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Photo gallery for El Carmen Hotel

Courtyard view
Deluxe Double Room, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters
Reception
Front of property
Hallway

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
3a. Avenida Norte #9, Antigua Guatemala, Sacatepequez
  • Place, Central Park
    ‪2 min walk‬
  • Place, Santa Catalina Arch
    ‪3 min walk‬
  • Place, Antigua Guatemala Cathedral
    ‪3 min walk‬
  • Airport, Guatemala City (GUA-La Aurora Intl.)
    ‪52 min drive‬
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Room options

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | Egyptian cotton sheets, premium bedding, down comforters

Standard Double Room, 2 Double Beds

8.8 out of 10
Excellent
(19 reviews)
  • 200 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Triple Room

Standard Triple Room | Egyptian cotton sheets, premium bedding, down comforters

Standard Triple Room

7.8 out of 10
Good
(8 reviews)
  • 269 sq ft
  • Sleeps 4
  • 3 Double Beds

View all photos for Double Room, 1 Queen Bed

Double Room, 1 Queen Bed | Egyptian cotton sheets, premium bedding, down comforters

Double Room, 1 Queen Bed

9.0 out of 10
Wonderful
(14 reviews)
  • 200 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters

Deluxe Double Room, 1 King Bed

8.6 out of 10
Excellent
(17 reviews)
  • 200 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Family Suite | Egyptian cotton sheets, premium bedding, down comforters

Family Suite

  • 269 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

About the neighborhood

Antigua Guatemala

Located in Historic Center, El Carmen Hotel is next to popular attractions like Central Park and Antigua Guatemala Cathedral. This 22-room, 3-star hotel welcomes guests with free breakfast, free in-room WiFi, and free self parking.

What's nearby

  • Central Park - 2 min walk - 0.1 miles
  • Santa Catalina Arch - 3 min walk - 0.2 miles
  • Las Capuchinas Convent - 3 min walk - 0.2 miles
  • Antigua Guatemala Cathedral - 3 min walk - 0.2 miles
  • Antigua Guatemala Colonial Art Museum - 5 min walk - 0.3 miles

Getting around

  • La Aurora Intl. Airport (GUA) - 70 min drive

Restaurants

  • ‪La Cuevita De Los Urquizú - ‬2 min walk
  • ‪Fat Cat Coffee House - ‬2 min walk
  • ‪El Adobe Antigua Guatemala - ‬3 min walk
  • ‪Restaurante Sobremesa - ‬2 min walk
  • ‪12 Onzas - ‬1 min walk

About this property

El Carmen Hotel

Guests of El Carmen Hotel enjoy a rooftop terrace, free WiFi in public areas, and spa services. There's free parking, and an airport shuttle (available 24 hours) for USD 65 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with concierge services, securing valuables, and luggage storage. Additional amenities include a meeting room, a terrace, and laundry facilities.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Tempur-Pedic beds sport Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and wardrobes or closets are also standard.
Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, facials, and body scrubs.

Similar properties

Hallway
Hotel Casa Antigua
Historic Center
  • Pet friendly
  • Free WiFi
  • Breakfast available
  • Business services
8.2 out of 10, Very Good, 598 reviews
$54 nightly
The price is $67
Apr 30 - May 1
Total with taxes and fees
Hotel Casa Antigua

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Rooftop terrace

Spa

  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • No elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children stay free when using existing bedding (children may not be eligible for free breakfast)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 65 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 10 (one-way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Hotel El Carmen
Hotel El Carmen Antigua Guatemala
El Carmen Antigua Guatemala
Hotel El Carmen
El Carmen Hotel Hotel
El Carmen Hotel Antigua Guatemala
El Carmen Hotel Hotel Antigua Guatemala

Frequently asked questions

Is free cancellation available at El Carmen Hotel?

El Carmen Hotel offers free cancellation on certain room rates. For specific requirements, review the cancellation policy on our site.

How much does it cost to stay at El Carmen Hotel?

As of Apr 8, 2026, prices found for a 1-night stay for 2 adults at El Carmen Hotel on May 6, 2026 start from $93, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to El Carmen Hotel?

This hotel is situated in Historic Center within a 10-minute walk of Central Park and Casa Santo Domingo Museum. You'll also find Las Capuchinas Convent and Antigua Guatemala Colonial Art Museum less than a mile away.

Is parking available on site at El Carmen Hotel?

Yes, self parking is offered for free at the hotel.

Is a spa located at El Carmen Hotel?

Spa services at the hotel include hot stone massages, deep-tissue massages, and couples treatments.

Does El Carmen Hotel include a casino?

No, El Carmen Hotel doesn't have a casino.

Will I find an indoor pool at El Carmen Hotel?

No, there is no indoor pool at this hotel.

Is El Carmen Hotel a good place to stay for couples?

There are many amenities for couples at this hotel, including in-room massages as well as a bar and a restaurant.

Are there hot tubs at El Carmen Hotel?

No, this hotel doesn't have a spa tub.

Does El Carmen Hotel have a restaurant with a breakfast menu?

Yes, El Carmen Hotel serves free cooked-to-order breakfasts each morning from its restaurant.

Will El Carmen Hotel allow pets to stay for free?

No, pets and service animals aren't allowed at El Carmen Hotel.

Does El Carmen Hotel have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from El Carmen Hotel?

The closest major airport to El Carmen Hotel is La Aurora Intl. Airport (GUA), which is 25.1 mi away (70 minutes by car).

Are there rooms with balconies at El Carmen Hotel?

No, there aren't any guestrooms with balconies at El Carmen Hotel.

Does El Carmen Hotel offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at El Carmen Hotel.

El Carmen Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 496 out of 772 reviews
Rating 8 - Good. 158 out of 772 reviews
Rating 6 - Okay. 81 out of 772 reviews
Rating 4 - Poor. 24 out of 772 reviews
Rating 2 - Terrible. 13 out of 772 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Silhi

Traveled with family
Liked: Cleanliness, amenities
Excellent stay! Very clean, food was amazing, sheets and towels were very comfortable. Overall great experiences, even enjoyed a massage!
Stayed 1 night in Feb 2026

10/10 Excellent

alba

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasantly surprised. Excellent location and friendly staff!
Stayed 1 night in Dec 2025

4/10 Poor

Nadijah

Traveled with partner
Disliked: Amenities, property conditions & facilities
The floor boards were old, tattered, and separating in multiple rooms including mine. The rooms smelled like mold/mildew. The floors had dirt/dust particles. The sheets had a tint to them that made me feel like they’ve been used way too many times. There were multiple moths in my room. There was some sort of water issue and our water stopped working in the middle of the night and we never received an alert or explanation, outside of us walking out to the foyer and seeing maintenance working on what appeared to be a water main break. No apologies from the staff or alternative options to use bathrooms, brush teeth, or shower. Before the water issued the night before we did use the shower and it was great pressure and heating wise… a little too hot if you’re not careful. Also the food was great.
Tattered floor boards throughout room
Tattered floor boards throughout room
Delicious breakfast
Delicious breakfast
Stayed 2 nights in Dec 2025

2/10 Terrible

Neha

Traveled with family
Disliked: Property conditions & facilities, room comfort
The room was extremely musty. I am pretty sure there is mold in the hotel. It felt like a health hazard.
Stayed 1 night in Dec 2025

8/10 Good

Amit

Staff was nice and the roof top was great and breakfast was great.
Stayed 2 nights in Dec 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Delicious breakfast on the rooftop with stunning views of the volcanoes. Great friendly staff!! Would come back here again.
Stayed 3 nights in Dec 2025

8/10 Good

Lorela

Liked: Staff & service, amenities
The staff was absolutely great and our highlight there - they were friendly, welcoming and helpful! The room we stayed at was very small and the bathroom even smaller, with a shower were you couldn't even stand in straight. Moreover, it was very noisy at any time of the day or night, so very difficult to res
Stayed 3 nights in Dec 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast !
Stayed 2 nights in Dec 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

10/10 Excellent

Victoria

Stayed 2 nights in Dec 2025

8/10 Good

Deborah

Liked: Cleanliness, staff & service
Breakfast via rooftop views were fantastic.... breakfast stellar....!
Stayed 2 nights in Dec 2025

10/10 Excellent

Francesca

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing! Very accommodating when we arrived early for checkin. Let us store luggage. Also there’s a beautiful rooftop! The room was clean and looked just like the photos. There wasn’t great air circulation in the shower but the water pressure was great.
Stayed 1 night in Dec 2025

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the triple bed room, which was very nice. There were only two of us (we booked late so it was the last available room) and we had plenty of space. The beds were each a different firmness which could be good for lucky sleepers. The bathroom was updated, the rooftop restaurant served excellent food. The staff at the entire hotel was very friendly. If I were to return to Guatemala, I would definitely stay at El Carmen again. Thank you!!
Stayed 3 nights in Nov 2025

10/10 Excellent

Rosie

Stayed 1 night in Nov 2025

10/10 Excellent

Kristen

Liked: Cleanliness, amenities, property conditions & facilities
Really great shower and excellent rooftop restaurant.
Stayed 1 night in Nov 2025

10/10 Excellent

Kristen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing breakfast! Beautiful room.
Stayed 1 night in Nov 2025

10/10 Excellent

Ruth Vanesa

Liked: Cleanliness, staff & service, amenities
Clean room and great staff
Stayed 2 nights in Nov 2025

10/10 Excellent

Erik

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best views on the roof. Many activities you can book.
Stayed 4 nights in Nov 2025

10/10 Excellent

marshall

Stayed 1 night in Nov 2025

10/10 Excellent

Maryann

Liked: Cleanliness, staff & service, amenities
After traveling around Central American I ended up at The El Carmen Hotel! It was the BEST Hotel since I started my travels! The staff was very friendly and helpful! The bathroom was like a spa. Our breakfast was packed to go since we had an early morning shuttle. The location was also perfect!
Stayed 1 night in Nov 2025

10/10 Excellent

Blanca

Stayed 2 nights in Nov 2025

2/10 Terrible

Jorge

Traveled with group
Disliked: Staff & service, property conditions & facilities
I was given perhaps the worst room in a hotel that seemed empty. The WiFi was not working in the room and I shared my concerns several times to no avail. The shower drain was clogged and at not getting a response to my WiFi issues I felt the shower drain issue was a lost cause too, so I never said anything. I just unscrewed shower drain to prevent water from overflowing onto bedroom floor. I inquired about the Trek to Acatenango and not only was I provided incorrect information, the add the hotel advertises is misleading. I was never informed that after paying the hotel $400 Quetzales for the trek, the company supervising the tour would request an additional $100 Quetzales to enter Acatenango Volcano Park or that when I arrived at the summit of Acatenango I would need to pay an additional $200 Quetzales to get close to see the active Volcano Fuego erupt. I was also not informed that I would be sleeping in communal tents with other individuals. Very deceiving. Although it is centrally located and one of the most recognized hotels in Antigua, travelers are better off staying else where. In discussions with acquaintances that I made on this trip there are many other wonderful and reasonably priced hotels in Antigua offering exceptional service.
Stayed 2 nights in Nov 2025

2/10 Terrible

Laura

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
There was no pool and no spa. We were put in a room that had been painted that day and they tried to cover up the extremely strong smell with air fresheners. When we complained to the front desk, they just put an extra fan in the room. We had to keep the doors and windows open all day. Then in the middle if the night, the power went out and we had to sleep in toxic paint fumes with no ac or fans. We couldnt even leave the windows open during the night because they had no screens. We had to take a cold showers in the morning in the dark. It was a terrible experience.
Stayed 1 night in Nov 2025

10/10 Excellent

Darling, Brewster

Stayed 1 night in Oct 2025

8/10 Good

Jocelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Both rooms were clean and comfortable. The AC worked great, breakfast was good with quite a variety of meals to pick from, the property itself was well maintained. Had a facial done and it was wonderful. Hotel is walking distance to the market, Starbucks and so many other places!!! Rooftop resturant also had a beautiful view.
Stayed 1 night in Oct 2025

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