I was excited to stay in this beautifully decorated property. When we walked in, it was clear that the unit in the photos was NOT the unit we were standing in. The decor/furniture was completely different (gray and brown vs bright, colorful and cheery) and the layout was different than what was pictured in the photos. I messaged the property manager and he said "this is the unit you reserved. We have several properties and it states in the listing that your unit may vary slightly from the photos". I scoured the listing 3 more times after receiving that text and still couldn't find where it stated this. Turns out those words are listed about 27 lines down, under the heading "GUEST ACCESS". If you are going to give a renter a unit that differs from the photos (and this was not a SLIGHT difference IMO) then that statement should be front and center under PROPERTY DETAILS, not guest access. When I expressed my concern, and asked to have a phone call, the property responded by sending me a copy of the listing. No other communication transpired about this topic even though I requested a conversation. Very frustrating!
PROS:
- great location, lots of restaurants and shops within walking distance
- well stocked kitchen, laundry, bath
- access to fitness room, common areas and pretty zen garden with water features
- quiet
CONS:
- check in instructions were super confusing...luckily we ran into cleaning people as we were checking in and they walked us through the process.
- common areas on the property weren't clean. There was trash and dried food of some sort on the floor of the skypark and the fitness room looked like it hadn't been cleaned in months. There were dust bunnies on the floor and no cleaning supplies available for before and after use of equipment.
-bathroom doors in unit didn't close fully had had no lock that we could see. If privacy in the bathroom is important to you, this will be a problem.
-lighting in bedrooms is poor, no overhead light and only one tiny lamp
-Property photos in the listing aren't accurate and you won't know what unit you're getting until check in