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Ritz Acapulco Hotel All Inclusive

5.0 star property
Luxury property on the beach, with 2 outdoor pools

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Photo gallery for Ritz Acapulco Hotel All Inclusive

2 outdoor pools, pool umbrellas, sun loungers
Outdoor banquet area
Breakfast, lunch, dinner served; beach views
2 outdoor pools, pool umbrellas, sun loungers
Studio Suite, 1 King Bed, Partial Sea View | Beach/ocean view

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Parking available
  • All inclusive
  • Housekeeping
  • Gym

Explore the area

View in a map
Av. Costera Miguel Aleman 159, Acapulco, GRO, 39670
  • Parque Papagayo
    ‪2 min walk‬
  • Condesa Beach
    ‪8 min walk‬
  • Diana the Huntress
    ‪17 min walk‬
  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪19 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed, Partial Sea View

Studio Suite, 1 King Bed, Partial Sea View | Beach/ocean view

Studio Suite, 1 King Bed, Partial Sea View

7.6 out of 10
Good
(13 reviews)
  • 452 sq ft
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, Partial Sea View

Standard Double Room, 2 Double Beds, Partial Sea View | View from room

Standard Double Room, 2 Double Beds, Partial Sea View

7.6 out of 10
Good
(62 reviews)
  • 344 sq ft
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 2 Double Beds, Partial Sea View

Studio Suite, 2 Double Beds, Partial Sea View | In-room safe, desk, laptop workspace, blackout drapes

Studio Suite, 2 Double Beds, Partial Sea View

7.2 out of 10
Good
(5 reviews)
  • 452 sq ft
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Single Room, 1 King Bed, Partial Sea View

Standard Single Room, 1 King Bed, Partial Sea View | In-room safe, desk, laptop workspace, blackout drapes

Standard Single Room, 1 King Bed, Partial Sea View

7.8 out of 10
Good
(47 reviews)
  • 344 sq ft
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Room Standard

In-room safe, desk, laptop workspace, blackout drapes

Room Standard

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • Sleeps 4

View all photos for Room Standard

In-room safe, desk, laptop workspace, blackout drapes

Room Standard

  • 215 sq ft
  • Sleeps 2

View all photos for Room Standard

In-room safe, desk, laptop workspace, blackout drapes

Room Standard

  • 215 sq ft
  • Sleeps 4

View all photos for Room Standard

In-room safe, desk, laptop workspace, blackout drapes

Room Standard

  • 215 sq ft
  • Sleeps 3

View all photos for Suite

In-room safe, desk, laptop workspace, blackout drapes

Suite

  • 452 sq ft
  • Sleeps 3

View all photos for Suite

In-room safe, desk, laptop workspace, blackout drapes

Suite

8.0 out of 10
Very good
(1 review)
  • 452 sq ft
  • Sleeps 4

About the neighborhood

Acapulco

Located in Costera Acapulco, Ritz Acapulco Hotel All Inclusive is next to popular attractions like Galerías Acapulco and Parque Papagayo. This 240-room, 5-star property welcomes guests with 2 outdoor pools, a restaurant, and free in-room WiFi.

What's nearby

  • Parque Papagayo - 2 min walk - 0.1 miles
  • Papagayo Beach - 5 min walk - 0.3 miles
  • Condesa Beach - 8 min walk - 0.5 miles
  • Diana the Huntress - 17 min walk - 0.9 miles
  • La Quebrada Cliffs - 4 min drive - 2.8 miles

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 32 min drive

Restaurants

  • ‪Vips - ‬1 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Krystal Beach Pool Bar - ‬2 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Los Tarascos - ‬3 min walk

About this property

Ritz Acapulco Hotel All Inclusive

Luxury property on the beach, with 2 outdoor pools
Guests of Ritz Acapulco Hotel All Inclusive enjoy 2 outdoor pools, a children's pool, and a gym. If you drive, self parking is MXN 150 per night, and there's also an area shuttle. The 24-hour front desk has staff standing by to help with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this beach property include a sauna, free WiFi in public areas, and meeting rooms.
Guests can expect free WiFi and 32-inch plasma TVs with cable channels. Safes, phones, and desks are other standard amenities.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

Similar properties

Reception

Park Royal Beach Acapulco - All Inclusive

  • Pool
  • All inclusive
  • Spa
  • Kids pool
8.2 out of 10, Very Good, 51 reviews
$170 nightly
The price is $204
Oct 1 - Oct 2
Total with taxes and fees
Park Royal Beach Acapulco - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Self parking on site (MXN 150 per night)

Food and drink

  • 2 bars/lounges
  • 2 poolside bars
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar Margaritas
  • Villalinda

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Gym
  • Sauna
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers
  • Pool umbrellas

Accessibility

  • No elevator

More

  • 15 floors
  • 2 buildings
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: MXN 150 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

Acapulco Ritz
Hotel Ritz Acapulco All Inclusive
Hotel Ritz Playa Acapulco
Ritz Acapulco All Inclusive
Ritz Acapulco de Playa
Ritz Acapulco Hotel
Ritz Acapulco Hotel de Playa All Inclusive
Ritz Hotel Acapulco
Ritz Hotel Playa All Inclusive
Ritz Playa
Ritz Acapulco Hotel Playa All Inclusive
Ritz Acapulco Playa
Ritz Acapulco Playa All Inclusive
Ritz Playa All Inclusive
Ritz Acapulco Hotel de Playa
Ritz Acapulco Hotel All Inclusive Acapulco
Ritz Acapulco Hotel de Playa All Inclusive
Ritz Acapulco Hotel All Inclusive All-inclusive property

Frequently asked questions

Will I find all-inclusive options at Ritz Acapulco Hotel All Inclusive?

Ritz Acapulco Hotel All Inclusive has all inclusive rates that come with all meals and onsite activities included. Activities include soccer, aerobics classes, and theme parties.

How much does it cost to stay at Ritz Acapulco Hotel All Inclusive?

As of Sep 24, 2025, prices found for a 1-night stay for 2 adults at Ritz Acapulco Hotel All Inclusive on Oct 4, 2025 start from $197.51, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Ritz Acapulco Hotel All Inclusive?

Ritz Acapulco Hotel All Inclusive offers free cancellation on certain room rates. To learn more, review the cancellation policy on our site.

What can I see within easy reach of Ritz Acapulco Hotel All Inclusive?

This property is situated in Costera Acapulco, just steps from Parque Papagayo and Galerías Acapulco, and within a short walk of Papagayo Beach. You'll also find Condesa Beach and Diana the Huntress less than a mile away.

Is there parking available at Ritz Acapulco Hotel All Inclusive?

Yes, parking is offered for MXN 150 per night.

Does Ritz Acapulco Hotel All Inclusive include a casino at the property?

No, Ritz Acapulco Hotel All Inclusive doesn't have a casino.

Is there an indoor pool at Ritz Acapulco Hotel All Inclusive?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools.

What amenities will couples enjoy at Ritz Acapulco Hotel All Inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including 2 outdoor pools, 2 poolside bars, and a beachfront restaurant.

Does Ritz Acapulco Hotel All Inclusive have a hot tub?

No, but guests can enjoy a sauna at this all-inclusive property.

Does Ritz Acapulco Hotel All Inclusive have a restaurant with a breakfast menu?

Yes, Ritz Acapulco Hotel All Inclusive serves breakfast for a surcharge at Villalinda.

Will Ritz Acapulco Hotel All Inclusive allow pets to stay for free?

No, pets aren't allowed at Ritz Acapulco Hotel All Inclusive.

Does Ritz Acapulco Hotel All Inclusive have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

How far is the airport from Ritz Acapulco Hotel All Inclusive?

The closest major airport to Ritz Acapulco Hotel All Inclusive is General Juan N. Alvarez Intl. Airport (ACA), which is 12.5 mi away (32 minutes by car).

Are there rooms with balconies at Ritz Acapulco Hotel All Inclusive?

No, there aren't any guestrooms with balconies at Ritz Acapulco Hotel All Inclusive.

Does Ritz Acapulco Hotel All Inclusive have a wedding venue on site?

Take advantage of the wedding venue at Ritz Acapulco Hotel All Inclusive if you plan to say "I do" during your trip.

Ritz Acapulco Hotel All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 547 out of 1115 reviews
Rating 8 - Good. 269 out of 1115 reviews
Rating 6 - Okay. 143 out of 1115 reviews
Rating 4 - Poor. 69 out of 1115 reviews
Rating 2 - Terrible. 87 out of 1115 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hector, Burbank

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Exelente solo que el personal de la Entrada se sienten dueños de la propiedad y todo te couidan quien entra y quien sale y no permitieron qué mi familiar entrara por unos articulos y le pedi 2 minutos le di el número de avitacion ni aun asi me permitio pero bueno
Stayed 2 nights in Jun 2025

10/10 Excellent

Hector, Burbank

Stayed 1 night in Jun 2025

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
I like that everything was close by. I was able to walk around for shopping. Cleanig lady was very respectful and kept my room impecable. Iwill recomended.
Stayed 11 nights in Jun 2025

10/10 Excellent

Hector, Burbank

Buen servicio pero
Stayed 3 nights in May 2025

6/10 Okay

SILVIA, Tucker

Stayed 7 nights in May 2025

10/10 Excellent

Natalia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 12 nights in May 2025

2/10 Terrible

Al

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property in the post looks great, bathroom had mold, roaches, sick were painted and paint was peeling. Food wa spoiled got sick the first night after eating fish. Cheched out early stay clear don't waste your money. Place is a fraud.
Stayed 6 nights in May 2025

8/10 Good

Richard, Calgary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Sobre todo, una buena experiencia. Las habitaciones modernas y limpias (auqnue no se puede cambiar la temperatura del aire acondicionado, es todo o nada). La comida era muy buena con nuevas opciones cada día. Los bares, más o menos. No tiene una buena selección como otros hotels todo-incluido. Las albercas lindas pero pequeñas y entonces muy llenas. Encontrar un lugar no era fácil (simplimente no hay suficientes para la cantidad de huéspedes). El problema más grande es la zona - es zona de antros y camiones con sus claxones de trailer. Los antros siguen hasta las 5:00 de la madrugada y el hotel requiere cristal más grueso para poder aislar el sonido (el hotel debe proveer tapones de oído, jaja). Si fuera la mitad del precio, regresaríamos. Pero aunque tiene mucho pros, las contras de tener alberca chiquita, bares más o menos, y el ambiente de la calle muy ruidoso, no pensamos regresar.
Stayed 4 nights in May 2025

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived the gave us the key to someone’s room. I part of the balcony was missing very hazardous.
Stayed 3 nights in Apr 2025

8/10 Good

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities
Small but very clean with friendly staff. Food was very good. Street noise was a bit too much
Stayed 4 nights in May 2025

6/10 Okay

Adriana Aguilar

Traveled with family
Liked: Cleanliness, amenities
Omar the security guy around the pool and Hugo the waiter are amazing! Friendly and very professional.
Stayed 2 nights in Apr 2025

10/10 Excellent

Miguel, Menifee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2025

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Apr 2025

6/10 Okay

Jorge Jersy

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff rude. I also thought this was a family hotel, a couple were making love in the pool. I notified this and the staff just looked at me like they were pissed. Later I found out that they purchased time share from there
Stayed 1 night in Mar 2025

4/10 Poor

RAFAEL

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had money stolen from me nearly everyday. 50 pesos to be exact. I traveled alone so didnt want to start problems or ask for my money back.The sheets were not cleaned ONCE. I asked one of the cleaning ladies if they had the ability she said their sources were limited. I took pictures of the stains that were there from the moment I arrived. The rooms are subpair, the food too. For $1500 you would expect clean sheets? Do not go to this hotel go to a AirB&B and read the reviews. My entire stay was ruined this hotel. Also it has ZERO connection to the Ritz Carlton, only reason I booked it. BIG MISTAKE
Stayed 6 nights in Apr 2025

6/10 Okay

Oscar Donovan

Traveled with family
Liked: Staff & service
Disliked: Amenities
I think it’s over priced, the kids area it’s unsafe and the food it’s not the best.
Stayed 3 nights in Apr 2025

2/10 Terrible

Ofelia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a fraud. Not a Ritz property. Dangerous people. We saw a grown man with a minor holding hands after midnight (obviously not related). Staff did nothing when we said they should report it. Hair in our food. We left asap and are working with Expedia to get a refund. Be aware of the place. It should not be listed
Stayed 2 nights in Apr 2025

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Hotel was amazing, food & service, hotel rooms need attention to detail, cosmetic touches that don’t make it look like it’s falling apart, in my rooms bathroom specially the shower ceiling was broke it’s looked horrible but I only stayed there 2 nights. Besides that everything was good
Stayed 2 nights in Mar 2025

10/10 Excellent

Rosario, Louisville

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the place and the crew. To my family and me everything was perfect
Stayed 4 nights in Mar 2025

2/10 Terrible

Maricela Cristerna

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived the bathroom had not been cleaned. The bathroom had mold in the shower. The shower had black mold. We took pictures and a video. We asked for bathroom to be cleaned. It took 3 days before someone cleaned the bathroom. We complained daily. Hotel staff did not care. I asked to speak to the manager and the lady gave me the wrong person on purpose. Who did not do anything. Every single day we were there something went wrong in the room. No hot water, no water in shower at all. Water running out while in the shower. No cold water. After calling the front desk, water would start to run again. Room key not working x3 days. Staff did not clean bathroom x3 days, after requesting to please clean shower. No towels or water had to ask for staff to please leave us water and clean towels. We found a crawling insect, cockroach or something else. Hotel management said other guests bring them to the rooms. Every single day something went wrong. We felt like we were being targeted. My friend told me not to complain any more. She thought maybe they would ask us to leave. We were actually afraid the hotel staff might kick us out of the hotel and we would have no where to go. There was no accountability by the hotel. The restaurant and the beach is absolutely beautiful. The entertainment was nice. The bar is perfect. The waiters in the restaurant were absolutely friendly and competent. Loved the restaurant. The problem was the room and the hotel management had no accountability.
Stayed 7 nights in Nov 2024

2/10 Terrible

Maricela

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived the bathroom had not been cleaned. The bathroom had mold in the shower. The shower had black mold. We took pictures and a video. We asked for bathroom to be cleaned. It took 3 days before someone cleaned the bathroom. We complained daily. Hotel staff did not care. I asked to speak to the manager and the lady gave me the wrong person on purpose. Who did not do anything. Every single day we were there something went wrong in the room. No hot water, no water in shower at all. Water running out while in the shower. No cold water. After calling the front desk, water would start to run again. Room key not working x3 days. Staff did not clean bathroom x3 days, after requesting to please clean shower. No towels or water had to ask for staff to please leave us water and clean towels. We found a crawling insect, cockroach or something else. Hotel management said other guests bring them to the rooms. Every single day something went wrong. We felt like we were being targeted. My friend told me not to complain any more. She thought maybe they would ask us to leave. We were actually afraid the hotel staff might kick us out of the hotel and we would have no where to go. There was no accountability by the hotel. The restaurant and the beach is absolutely beautiful. The entertainment was nice. The bar is perfect. The waiters in the restaurant were absolutely friendly and competent. Loved the restaurant. The problem was the room and the hotel management had no accountability.
Stayed 8 nights in Feb 2025

8/10 Good

Dan Paul

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top choice for prize-benefits, the buffete could be better and just one elevator work make it impossible to use in peak hours. Just in front of the beach, incredible view, great pool, the minibar worker attend quickly. What only I didnt like was the noise coming from the street bar, really loudly and they open till 2 or 3 am, besides that its a grat choice to stay in.
Stayed 3 nights in Feb 2025

6/10 Okay

Arturo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El servicio en general es bueno pero tiene aún mucho que mejorar.
Stayed 5 nights in Mar 2025

10/10 Excellent

Melissa

Stayed 2 nights in Mar 2025

10/10 Excellent

Camy

Stayed 3 nights in Feb 2025

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