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Encanto Acapulco

5.0 star property
VIP Access

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Photo gallery for Encanto Acapulco

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Property video
Ocean Designer Suite - King | Terrace/patio
Exterior
Interior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Jacques Cousteau 51, Fraccionamiento Brisas del Marques, Acapulco, GRO, 39887
  • Place, Capilla Del Atardecer
    ‪1 min walk‬
  • Place, Chapel of Peace
    ‪6 min drive‬
  • Place, La Quebrada Cliffs
    ‪45 min drive‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪58 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Ocean Balcony Suite - King

Ocean Balcony Suite - King | Premium bedding, minibar, in-room safe, individually decorated

Ocean Balcony Suite - King

8.8 out of 10
Excellent
(6 reviews)
  • Sea view
  • 656 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Ocean Pool Villa - King

Ocean Pool Villa - King | Premium bedding, minibar, in-room safe, individually decorated

Ocean Pool Villa - King

9.2 out of 10
Wonderful
(5 reviews)
  • Ocean view
  • 1227 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Ocean Balcony Suite - 2 Double

Ocean Balcony Suite - 2 Double | Premium bedding, minibar, in-room safe, individually decorated

Ocean Balcony Suite - 2 Double

  • Ocean view
  • 656 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Ocean Designer Suite - King

Ocean Designer Suite - King | Premium bedding, minibar, in-room safe, individually decorated

Ocean Designer Suite - King

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 1001 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Acapulco

Located in Brisas del Marqués, Encanto Acapulco is 1.8 mi (3 km) from Chapel of Peace and within a 10-minute drive of other popular attractions like Botanical Gardens of Acapulco. This 44-room, 5-star resort has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.
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What's nearby

  • Capilla Del Atardecer - 1 min walk - 0.1 miles
  • Chapel of Peace - 6 min drive - 1.7 miles
  • Arena GNP Seguros - 20 min drive - 4.7 miles
  • Papagayo Beach - 36 min drive - 7.5 miles
  • La Quebrada Cliffs - 45 min drive - 10.2 miles

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 21 min drive

Restaurants

  • ‪Sí Señor Acapulco - ‬8 min drive
  • ‪Bora Bora - ‬15 min walk
  • ‪Zibu - ‬4 min drive
  • ‪Punta Sirena - ‬19 min walk
  • ‪Praya - ‬8 min drive

About this property

Encanto Acapulco

Encanto Acapulco features a full-service spa, an outdoor pool, and a gym. There's free valet parking, and an airport shuttle (available 24 hours) for USD 90 per vehicle roundtrip. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and concierge services. Other amenities at this luxury resort include free WiFi in public areas, a hot tub, and meeting rooms.
Guests can expect free WiFi and 42-inch LCD TVs with cable channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include furnished balconies or patios, iPod docks, and minibars.
An outdoor pool and a hot tub are on site. Other recreational amenities include a health club.

Children under 11 years old are not allowed in the swimming pool without adult supervision.

Spa Mar Abierto has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Beach shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free covered valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: USD 35 to 55 for adults and USD 20 to 40 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Free daily manager's reception

Restaurants on site

  • Restaurante Origen
  • RestauranteTerraza

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Library
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Travel crib

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center (1,018 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the bay
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool access ramp on site
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2009
  • Designated smoking areas
  • Local artist showcase
  • Locally sourced food prioritized
  • No plastic water bottles
  • Renovated guestrooms - January 2024
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • iPod dock
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 5 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 40 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 35 to 55 for adults, and USD 20 to 40 for children
  • Airport shuttle fee: USD 90 per vehicle (roundtrip, maximum occupancy 4)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free valet parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Encanto Acapulco
Encanto Hotel
Hotel Encanto Acapulco
Encanto Acapulco Hotel
Encanto Acapulco Resort
Encanto Resort
Hotel Encanto
Encanto Acapulco Resort
Encanto Acapulco Acapulco
Encanto Acapulco Resort Acapulco

Frequently asked questions

What's there to do around Encanto Acapulco?

This resort is situated in Brisas del Marqués, just steps from Capilla Del Atardecer. You'll also find Arena GNP Seguros and Punta Diamante Beach within a short drive.

How much does it cost to stay at Encanto Acapulco?

As of Jun 25, 2026, prices found for a 1-night stay for 2 adults at Encanto Acapulco on Jul 26, 2026 start from $394, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Encanto Acapulco?

Yes, covered valet parking is offered for free at the resort. An electric car charging station is also available for guests.

Is there a spa at Encanto Acapulco?

Spa Mar Abierto is the resort's spa and services include hot stone massages, sports massages, couples treatments, and body wraps.

Does Encanto Acapulco have luxury amenities?

Yes, guests can indulge in luxuries such as an outdoor pool, an ocean-view restaurant, and champagne service at this resort.

Does Encanto Acapulco feature a casino at the property?

No, Encanto Acapulco doesn't have a casino.

Is there an indoor pool at Encanto Acapulco?

No, this resort doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have pool access between 8:00 AM and 8:00 PM.

What will couples enjoy most about a stay at Encanto Acapulco?

This boutique resort offers many amenities for couples, including champagne service as well as an ocean-view restaurant and an outdoor pool.

Are there hot tubs at Encanto Acapulco?

No, but guests can enjoy a steam room at this resort.

Does Encanto Acapulco have a restaurant with a breakfast menu?

Yes, Encanto Acapulco has 2 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Does Encanto Acapulco allow pets to stay free of charge?

No, pets aren't allowed at Encanto Acapulco.

Are there connecting rooms at Encanto Acapulco?

No, there aren't connecting guestrooms at this resort.

How close is the airport from Encanto Acapulco?

The closest major airport to Encanto Acapulco is General Juan N. Alvarez Intl. Airport (ACA), which is 8.8 mi away (21 minutes by car).

Can I book a room with a balcony at Encanto Acapulco?

Yes, every guestroom at Encanto Acapulco comes with a furnished balcony/patio and some offer ocean views.

Does Encanto Acapulco host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Encanto Acapulco.

Encanto Acapulco Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 366 out of 530 reviews
Rating 8 - Good. 100 out of 530 reviews
Rating 6 - Okay. 27 out of 530 reviews
Rating 4 - Poor. 13 out of 530 reviews
Rating 2 - Terrible. 24 out of 530 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

robert

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic resort. Fantastic room, amenities, food, service and location. I have traveled the world for 40 years, and there is nothing better that i havr experienced than my stay at El Encanto.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
Excellent experience but the service was slow.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best in Acapulco!

Warm service and the best views of the Acapulco Bay! Origen restaurant is a must!
Stayed 3 nights in Oct 2022
Verified

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience the property has great view and the service is excellent!!
Stayed 2 nights in May 2023
Verified

10/10 Excellent

nathan

Liked: Staff & service, amenities, property conditions & facilities
Staff is excellent! The location is great and the views are truly amazing! The breakfast food options are great but the dinner menu has room for improvement but the vibe is five stars. The villas are definitely worth the money and the pool area was spectacular. Overall Encanto is great property!
Stayed 5 nights in Feb 2023
Verified

10/10 Excellent

Magally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing
Verified

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, amenities
.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view at this property is breath taking. Nonetheless, this property is not very safe for young children. The lobby has many openings where a small child fits and it is on an upper level.
Stayed 6 nights in Oct 2022
Verified

6/10 Okay

Diego

Liked: Cleanliness, amenities, property conditions & facilities
The service is friendly but really slow
Stayed 2 nights in May 2024
Verified

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay at Encanto Hotel in acapulco following the aftermath of Otis left me with mixed feelings. The property has impressively restored the hotel, but certain aspects of my experience gave me pause. The restoration efforts undertaken by the property post-Otis cannot be overlooked. The hotel has done a commendable job in bringing the property back to its former glory, which is truly praiseworthy. However, I was disappointed by the prevalence of hidden fees, particularly the daily service charges that were not explicitly communicated upfront. I paid more in service charges and tips than the costo of food and beverage. Additionally, the lack of complimentary in-room coffee in the mornings was somewhat surprising and felt like an inconvenience. Moreover, the inconsistency in service was evident during my visit. On multiple occasions, I found myself having to actively seek out waitstaff at the pool area, which detracted from the overall relaxation and enjoyment of the facilities. Attention to detail seemed lacking in some areas, and I believe this is an aspect that could be improved upon. While the hotel's restoration efforts are commendable, the issues of hidden fees, service inconsistencies, and attention to detail detracted from what could have been a more enjoyable stay. I hope that these areas can be addressed to enhance the overall guest experience in the future." Overall Rating: 3/5 ⭐️
Stayed 3 nights in Apr 2024
Verified

8/10 Good

Penélope

Liked: Cleanliness, staff & service, property conditions & facilities
Si
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Oscar Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sin dudas un lugar de Encanto, pasamos una estancia súper.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
La zona de la alberca y restaurantes son excepcionales, la comida muy buena y la selección de cava lo es igual. De día la música es tranquila, adhoc a lo que buscas en un hotel con un ambiente relajado, sin embargo, de noche es una playlist que incluye algunas canciones antisonantes (no apto para niños cuando es el caso) y el volumen de esta muy alto, tanto que incomodaba aún con las ventanas de la aterrada cerradas. Las habitaciones son sencillas, creo que abusan de lo minimalista haciéndolas un poco incómodas en cuanto a necesidades del huésped. El servicio de concierge bastante deficiente, mejor que no lo ofrezcan; la señorita Wendy, me dejó sin reservaciones para dos restaurantes por que leyó o entendió mal los mensajes enviados… enviaron mi room service a otra habitación por error, demorando mas de una hora para una hamburguesa y mismo caso con una cubeta con hielos… El personal del valet muy atentos El personal de restaurante y alberca, siempre con buena disposición, pero había pocos meseros para los huéspedes que habían, haciendo el servicio un poco lento. No estoy muy seguro si regresaría al hotel, buscaría otra opción e intentar en otra cadena del mismo nivel.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Juan Miguel

Liked: Staff & service, property conditions & facilities
El hotel y sus vistas son increíbles! Sin embargo nos tocaron sábanas sucias y rotas.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Sergio Alfredo Gonzalez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantástico todo!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities
Espectacular
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Jose Benjamin

Liked: Cleanliness, property conditions & facilities
La pasamos muy bien ! Recepción,Valet parking ! Gente muy linda y Cortez nos dieron un up grade a la habitación 308 muy lindo espacio solo que le entraba mucha luz por la noche y fue difícil conciliar el sueño así ! Muy agradecidos ya que incluso nos dieron permiso de quedarnos hasta que abrieran la autopista sin cargos extras y nos ofrecieron tarifa preferencial por ayuda si no abriera la autopista 🙏 GRACIAS Lo único es que para desayunar y comer el tiempo de espera por la comida fue de 1 hora
Stayed 2 nights in Jan 2026
Verified

2/10 Terrible

José

Disliked: Cleanliness, property conditions & facilities
La habitacion descuidada toallas y sillon sucios el aire acondicionado no servia.. habia una gotera en la terraza (que varios guespedes reportaron) nos dijo el de mto y seguia, La colcha con olot horrible. En el restaurante las servilletas y nos tocaron tazas sucias pesimo u lento servicio, despota la Srita que nos atendió. Salimos 3 noches antes de lo previsto pésimo! Lo unico bueno los del valet supet amables
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Karla

Liked: Cleanliness, amenities, property conditions & facilities
Las instalaciones están muy chulas…
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel tiene una arquitectura increíble, los cuartos muy cómodos y limpios.
Stayed 4 nights in Dec 2025
Verified

6/10 Okay

Nuria

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Tardaron casi 2 horas en darnos la habitación, la limpieza es deficiente, el servicio de alimentos sumamente lento, los cuartos muy ruidosos se escuchan los cuartos de junto y la música del restaurante.
Stayed 6 nights in Dec 2025
Verified

8/10 Good

Santiago Cano

Liked: Cleanliness, amenities
Comida y habitación.
Stayed 5 nights in Dec 2025
Verified

2/10 Terrible

Natasha

Disliked: Staff & service, amenities, property conditions & facilities
Cuarto muy viejo, el personal muy malo estuvimos 40 minutos esperando el check out . Nos querían cobrar cosas de más. No nos dejaron estar en la alberca que porque había un evento privado y no nos daban acceso a la habitación para al menos estar en esa alberca. Muy mal servicio
Stayed 1 night in Nov 2025
Verified

8/10 Good

Minseung

Liked: Cleanliness, staff & service
El aire acondicionado no servía tan bien, y en las villas no había señal, y el wifi era muy lento
Stayed 3 nights in Nov 2025

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