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Hotel Kokoro Mio

5.0 star property
Luxury hotel with a full-service spa and free breakfast
VIP Access

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Photo gallery for Hotel Kokoro Mio

Property grounds
View from property
Master Suite | Terrace/patio
Restaurant
Suite | 1 bedroom, in-room safe, individually decorated, individually furnished

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Bar
  • Pool
  • Room service
  • 24/7 front desk
  • Pet friendly

Explore the area

Map
Privada de los Sueños, Xul-Ha, QROO, 77963
  • Laguna Milagros
  • Cenote Cocalitos
    ‪18 min drive‬
  • Chetumal Ferry Terminal
    ‪26 min drive‬
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪21 min drive‬
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Room options

View all photos for Superior Suite

1 bedroom, in-room safe, individually decorated, individually furnished

Superior Suite

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite

Master Suite | 1 bedroom, in-room safe, individually decorated, individually furnished

Master Suite

  • 560 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

1 bedroom, in-room safe, individually decorated, individually furnished

Suite

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Xul-Ha

Hotel Kokoro Mio places you 0.9 mi (1.5 km) from Lake Bacalar. This 12-room, 5-star hotel has private in-room pools along with a full-service spa and an outdoor pool.

What's nearby

  • Cenote Azul - 16 min drive - 10.6 miles
  • Cenote Cocalitos - 18 min drive - 11.5 miles
  • Laguna Bacalar Ecological Park - 23 min drive - 14.1 miles
  • Palacio Municipal De Othon P. Blanco - 25 min drive - 15.2 miles
  • Chetumal Ferry Terminal - 26 min drive - 15.8 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 35 min drive

Restaurants

  • ‪Los Rápidos de Bacalar - ‬14 min drive
  • Siete By Habitas Bacalar
  • ‪La Eufemia - ‬17 min drive
  • ‪Descubrimiento - ‬12 min drive
  • ‪Maya Luum - ‬11 min drive

About this property

Hotel Kokoro Mio

Luxury hotel with a full-service spa and free breakfast
Guests staying at Hotel Kokoro Mio enjoy access to a full-service spa, an outdoor pool, and free WiFi in public areas. A stay here includes free parking. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a terrace, laundry facilities, and a banquet hall.
Guests can expect to find free WiFi. Other standard amenities include private pools, furnished balconies or patios, and dining areas. Change of towels is available on request.
Recreational amenities at the hotel include an outdoor pool.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Cafeteria Ixchel
  • Gran Balam
  • Mamicuy

Things to do

  • Designer stores
  • Full-service spa
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Private pool
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Garden
  • In a regional park
  • On a lake
  • Outdoor furniture
  • Terrace

Full-service spa

  • Aromatherapy
  • Massage
  • Spa open daily

Accessibility

  • Hardwood flooring in room
  • No elevator

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Private pool

Food and drink

  • Limited room service
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 450.00 per pet, per day
  • Dogs and cats only
  • Food and water bowls are available
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: MXN 450.00 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-11:30 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.

Property is also known as

Hotel Kokoro Mio Hotel
Hotel Kokoro Mio Xul-Ha
Hotel Kokoro Mio Hotel Xul-Ha

Frequently asked questions

Are free cancellation options available at Hotel Kokoro Mio?

Hotel Kokoro Mio provides free cancellation on certain room rates. For more details, look at the cancellation policy on our site.

What's there to see within easy reach of Hotel Kokoro Mio?

This hotel is located in Xul-Ha within a short 18-minute walk of Lake Bacalar. You'll also find Laguna Milagros nearby.

Is there parking available at Hotel Kokoro Mio?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Hotel Kokoro Mio?

There is a full-service spa available for guests to enjoy and services include aromatherapy and massages.

Does Hotel Kokoro Mio have a casino?

No, Hotel Kokoro Mio doesn't have a casino.

Is there an indoor pool at Hotel Kokoro Mio?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Hotel Kokoro Mio?

This lakeside hotel offers many amenities for couples, including a private pool as well as an outdoor pool and a bar.

Does Hotel Kokoro Mio have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Kokoro Mio have a restaurant that serves breakfast?

Yes, Hotel Kokoro Mio serves free continental breakfast at Mamicuy each morning.

Does Hotel Kokoro Mio allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Hotel Kokoro Mio for a fee of MXN 450.00 per pet, per day. The property also provides food and water bowls.

Does Hotel Kokoro Mio have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Hotel Kokoro Mio?

The closest major airport to Hotel Kokoro Mio is Chetumal, Quintana Roo (CTM-Chetumal Intl.), which is 14.8 mi away (35 minutes by car). Another top airport is Corozal (CZH), which is located 22.6 mi away (51-minute drive).

Are there rooms with balconies at Hotel Kokoro Mio?

Yes, every guestroom at Hotel Kokoro Mio comes with a furnished balcony with some featuring garden views.

Hotel Kokoro Mio Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 11 out of 15 reviews
Rating 8 - Good. 2 out of 15 reviews
Rating 6 - Okay. 1 out of 15 reviews
Rating 4 - Poor. 0 out of 15 reviews
Rating 2 - Terrible. 1 out of 15 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alasdair

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The design and style of the hotel is unique and subtle. The accommodation is better than expected with a great bed and perfect privacy. The food is truly amazing. I’d rate as a very strong 10/10.
Stayed 1 night in Mar 2025

10/10 Excellent

Lloyd Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Feb 2025

10/10 Excellent

Mylon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy hermoso hotel y excelente atención
Stayed 3 nights in Mar 2025

10/10 Excellent

Nancy Elizabeth Balleza

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
¡Increíble! Es toda una experiencia. Las instalaciones son preciosas y cómodas, inmersas dentro de la selva, lo que propicia un ambiente de descanso, relajación y contacto con la naturaleza, es un hotel que te invita a no salir y disfrutar de cada rincón. El tema de la comida lo hace aún más espectacular, cada día te sorprenden con un platillo nuevo y delicioso de acuerdo a tus restricciones alimenticias. Lo más importante a resaltar es la atención de todas las personas que trabajan ahí, el servicio es inmejorable, se siente la calidez y la cercanía. Sin duda alguna el mejor hotel donde me he hospedado.
Stayed 3 nights in Feb 2025

10/10 Excellent

Cintlali, Zapopan

Liked: Cleanliness, staff & service, property conditions & facilities
ME ENCANTO …ESTA INCREÍBLE Y LA ATENCIÓN MAS QUE DE PRIMERA…. SÚPER RECOMENDABLE .. LA COMIDS EXCELENTE LA HABITACIÓN SÚPER Y EL PERSONAL SÚPER ATENTO … ME FASCINÓ
Stayed 2 nights in Jan 2025

10/10 Excellent

Magali

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un petit paradis

Superbe séjour dans cet hôtel absolument parfait. Aucune fausse note. Le beach club était une très bonne surprise. Si vous voulez du calme et vous reposez dans un cocon au cœur de la nature, ne cherchez plus. Vraiment parfait.
Stayed 2 nights in Nov 2024

10/10 Excellent

Gabriela Lizbeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es hermoso y tranquilo y su club de playa también, en temporada baja pudimos disfrutarlo sólo para nosotros, utilizamos los kayaks en la laguna. La limpieza de 10 en todos los espacios. La comida muy rica en el restaurante del hotel. Aunque era rica, no quedé totalmente conforme con la opción de la cena por el costo que tenía, en cambio el desayuno incluido estaba súper bien servido y delicioso. Amé todo, súper recomendado.
Stayed 1 night in Oct 2024