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Extended Stay America - Boston - Marlborough

2.5 out of 5.0

Recent guest reviews

No hot water. Boiler was broken. Apathetic staff. No cleaning service to make the beds and replace the towels. Mildew in shower. Parking lot had random people milling about late night which gave a sketchy feeling. Do not recommend.

no room service, no taking garbage, inadequate tv channels no desk loud fridge, bright lights in parking lot, loud a/c, difficult access, smoke butt smelly 6 inches from where you slide key to get in hotel, gagged every time I entered hotel, terrible breakfast -coffee and little pastries wrapped in plastic - that's not breakfast

Super hotel staff, friendly and helpful. Excellent location adjacent to I-495. Easy in, easy out and easy to find!

Easy check-in. Hotel does not provide daily housekeeping as part of their business model. Rooms come with a kitchen. This may account for odors in the hallway that varied from pleasant to foul depending on your taste in food. Hotel in very good shape considering that it is about 30 years old.

Rooms smell like cigarette TG ey don't give towels they said they would charge $10 overall the breakfast wasn't even breakfast or was granola bars don't recommend staying opted to go to the embassy hotel down the street it was amazing

I was really looking forward to having a kitchen in our room to avoid eating out expenses. However, there is nothing in the kitchen-no dishes, utensils, pots, pans, nothing!! Apparently you have to request that. I requested the basic package of supplies from the front desk on Saturday morning. I was told it would take a few minutes. I never received any kitchen supplies. There is no exercise room, and the breakfast that is included is pitiful.

Extended Stay America in Marlboro, MA was a good value for my money. Especially useful was the full refrigerator/freezer to stock with sodas, salad, and leftover food. The room was clean and comfortable. I asked for a quiet one and was given at the end of the hall away from the elevators. It is near a major chain grocery store and a variety of restaurants. I would stay here or at an ESA hotel again in the future.

A friend and I were driving through Mass on our way to NH. We stopped by just for the night. The stewards of the hotel were nice and the room was physically clean. It smelled like cigarettes even though it was listed as a non smoking room. Actually, the entire hotel smelled like them. Other than that, no complaints. They serve a light free breakfast (grab and go) in the morning for those interested.

Nice place, though daily room service was not standard. Otherwise it was good.

Clean place but loud. Slow internet. Very convenient place to stay, just remember to bring your own shampoo!

We stayed at this hotel over the holiday and it served its purpose as there was not enough room at our relatives house. There was a nice kitchenette in the room. Do keep in mind that this is an not the same as a regular hotel there is no daily maid service.

For a lower priced hotel, it was very good. Absolutely no complaints.

Stayed two nights just to sleep. No closer rooms in Worcester where i needed to be. $40+tip cab to Worcester. You can hear EVERYTHING anybody within 5 rooms does. Footsteps coughing talking music. Plenty of parking. Room was very clean. Staff was friendly. Fridge in room. Free wifi. Great craft beer / liquor store right across the street. Would only stay here if its the cheapest option.

Check in and out was fine. Room was clean and bed was comfortable. Free WiFi did not work with my iPad. For an overnight stay this hotel was okay. I had booked a room with a single bed and got moved into a room with two beds and a kitchenette. Would have preferred my original room as there was a mild smell from people cooking in the other rooms.

The guy checking us in wasn't very friendly, but not quite rude either, the room was very nice with kitchen, an outside balcony would have put it over the top.

I am a travelling consultant and every state I go, I make sure that I stay in a ESA, so as I did here as well. But this my EVER WORST experience. 1. I was allocated a room, as I opened the room, it was stinking, and I noticed they didn't even bother to clean anything, including the trash which the previous person has left. 2. The staff was very rude and posed as if they were very busy every time, I ask them some thing. 3. I had an important exam and pleaded them for one print out of my EXAM confirmation letter which is a one page document and they rejected it bluntly. Now I have come to a conclusion that not all ESA are good ones, they also can be bad.

Just for sleeping. No problem. We came in late Sat. night & left the following morning. We didn't require anything special.

Currently this hotel is being renovated and will have better amenities. My stay was quite comfortable and the Entire Staff at Homestead were absolutely wonderful. The accommodations were average since the floor that I was staying on had not yet been renovated, however, the men and women who work at the front desk, as well as the housekeeping staff provided great customer service. I thank each of them for making my stay away from home much more pleasant. Thank you!

Conveniently located. Not the best value for the money. It took the staff over an hour to check me in. A combination of a unprepared personnel and poor IT skills, made check-in almost impossible, as they had to manually check rooms for availability. Keys provided did not work the first 2 times; this seemed to be a common issue for all guests that day. Room and bathroom had been poorly cleaned.

Satellite TV did not work, hair dryer not in room, extra charge for internet.

19 Northboro Rd East Marlborough MA

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Bar/lounge

Located within a leisurely stroll of Peter Rice Homestead, Extended Stay America - Boston - Marlborough is within a few miles (5 km) of John Brown Bell. This 135-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking. Also close to this Marlborough hotel are New England Sports Center and Solomon Pond Mall.


Dining

Free on-the-go breakfast is included with your stay. At the end of the day, relax with a drink at the bar/lounge.


Rooms

The 135 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.


Property features

At Extended Stay America - Boston - Marlborough, guests have access to free WiFi in public areas, free newspapers, and laundry facilities. Free parking is available if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include barbecue grills and a picnic area.

Room options

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 4

Deluxe Studio, 1 King Bed with Sofa bed, Smoking

King 1 | Sleeps 4

Studio, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Guest reviews for Extended Stay America - Boston - Marlborough

Everyone (4) Business (10) Couples (6) Family (3) Friends (1) Other (3)
1
Everyone

No hot water. Boiler was broken. Apathetic staff. No cleaning service to make the beds and replace the towels. Mildew in shower. Parking lot had random people milling about late night which gave a sketchy feeling. Do not recommend.

By on Oct 16, 2017

1

argh

Business Travelers

no room service, no taking garbage, inadequate tv channels no desk loud fridge, bright lights in parking lot, loud a/c, difficult access, smoke butt smelly 6 inches from where you slide key to get in hotel, gagged every time I entered hotel, terrible breakfast -coffee and little pastries wrapped in plastic - that's not breakfast

By on Oct 15, 2017

5

excellent stay. a truly pet friendly hotel!

Everyone

Super hotel staff, friendly and helpful. Excellent location adjacent to I-495. Easy in, easy out and easy to find!

By , from Monson, MA on Mar 19, 2017

4

easy access to major roadways.

Everyone

Easy check-in. Hotel does not provide daily housekeeping as part of their business model. Rooms come with a kitchen. This may account for odors in the hallway that varied from pleasant to foul depending on your taste in food. Hotel in very good shape considering that it is about 30 years old.

By , from Florida on Sep 25, 2016

1

don't go here

Everyone

Rooms smell like cigarette TG ey don't give towels they said they would charge $10 overall the breakfast wasn't even breakfast or was granola bars don't recommend staying opted to go to the embassy hotel down the street it was amazing

By on Jul 27, 2016

3

weekend baseball trip

Families

I was really looking forward to having a kitchen in our room to avoid eating out expenses. However, there is nothing in the kitchen-no dishes, utensils, pots, pans, nothing!! Apparently you have to request that. I requested the basic package of supplies from the front desk on Saturday morning. I was told it would take a few minutes. I never received any kitchen supplies. There is no exercise room, and the breakfast that is included is pitiful.

By on Oct 22, 2015

4

good value for the money

BusinessTravelers

Extended Stay America in Marlboro, MA was a good value for my money. Especially useful was the full refrigerator/freezer to stock with sodas, salad, and leftover food. The room was clean and comfortable. I asked for a quiet one and was given at the end of the hall away from the elevators. It is near a major chain grocery store and a variety of restaurants. I would stay here or at an ESA hotel again in the future.

By on Jun 9, 2014

3

a convenient stop

GetawayWithFriends

A friend and I were driving through Mass on our way to NH. We stopped by just for the night. The stewards of the hotel were nice and the room was physically clean. It smelled like cigarettes even though it was listed as a non smoking room. Actually, the entire hotel smelled like them. Other than that, no complaints. They serve a light free breakfast (grab and go) in the morning for those interested.

By on May 31, 2014

4

business

BusinessTravelers

Nice place, though daily room service was not standard. Otherwise it was good.

By on Mar 14, 2014

2

convenient

BusinessTravelers

Clean place but loud. Slow internet. Very convenient place to stay, just remember to bring your own shampoo!

By on Jan 23, 2014