Bad odor in the room. Loud guests partying in neighboring rooms. Ended up leaving overnight.
The lobby wasn't available to check in, I had to yell through this partly open window with noisy traffic right behind me. No self serve breakfast only these strange little boxes that I couldn't tell what was inside, such a disappointment. Also, the key didn't work on 2nd day I had to go all the way back to office and yell in the window crack to get it fixed.
Not much to like. Non-smoking room smelled horribly of smoke. Management's attempt to rectify using an ionizer or something did not work. Loud music at 3am. Calls to the desk went un answered. Will never stay here again and most likely never at another Days Inn.
I Did Not Like This Hotel At All Nothing . This Hotel Needs A Major Renovation Period.
First gave me wrong room. Couldn't sleep ppl upstairs were moving furniture or something all night banging stuff scratching on floor. They called me at 1 a.m. to see if i was gonna keep reservation. I CHECKED IN AT 2 p.m. Web site said cooked to order free breakfast, got a 2fruit cups and 2granola bars and only 2 bags for four ppl.
Had to stand outside in the cold to check in. Room temperature was not able to be adjusted. Room was dirty.
Rooms weren’t cleaned throughly. Trash and cups left on counters were left after cleaning. Not pleased at all. Carloads of people hanging out playing loud music until 2am going in and out of rooms. No security, so no control.
Only problem was that the bed was so high, hard to get onto it!
Room was OK except for the carpeting which was stained beyond belief and the shower curtain which was dirty.
The woman who set up breakfast was super friendly and helpful. It was obvious she takes prise in what she does. She even assisted an older woman who had difficulty walking by taking her order and serving her. What an amazing woman who should be recognized!
No hot water and management doesn’t want to credit me for my start
I didn't like the fact that my sheets were stained and spotted, I didn't like the fact that my TV stand was second hand with missing pieces of wood gone from the front of it. I didn't like the fact that I could hear the conversations of my upstairs neighbors as if they were in my room. Their whole convo could be heard from the vent in my bathroom which was right beside my bed. And my upstairs neighbors stomped and made so much noise I just packed up and left. The young Lady Sarah tried everything to make me feel better , she even offered another room. She also offered to evict the folks upstairs but by that time I was already pissed and ready to go. The bathtub was dirty and I had to clean it just to use it. I was not pleased at all and will not be returning.
Very comfortable room for a reasonable price, and close to my office.
Two beds, one chair, we needed another chair and never got one. The shower was horrid, water pressure was weak and the "do-dad" you are to pull up to have the water come from the spigot to the showerhead did not function properly.
Days Inn by Wyndham Wilmington/Newark places you next to Brandywine Valley and within a 3 miles (5 km) of Brandywine Creek State Park. This 98-room motel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Free on-the-go breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Guests can expect free WiFi and TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, microwaves, and coffee makers. Change of towels is available on request.
Guests of Days Inn by Wyndham Wilmington/Newark enjoy a gym, free WiFi in public areas, and a business center. If you plan to drive, free parking is available. The front desk is staffed 24 hours a day to help with securing valuables and dry cleaning/laundry. Additional amenities include free newspapers, laundry facilities, and a TV in a common area.
Bad odor in the room. Loud guests partying in neighboring rooms. Ended up leaving overnight.
The lobby wasn't available to check in, I had to yell through this partly open window with noisy traffic right behind me. No self serve breakfast only these strange little boxes that I couldn't tell what was inside, such a disappointment. Also, the key didn't work on 2nd day I had to go all the way back to office and yell in the window crack to get it fixed.
Dear Valued Guest, Thank you for leaving us a review. On behalf of the entire team, I would like to apologize for failing to meet your expectations. The issues you have raised have been shared with the management and we are looking for ways to avoid these situations in the future. We still hope to get another chance to serve you. Sincerely,
Not much to like. Non-smoking room smelled horribly of smoke. Management's attempt to rectify using an ionizer or something did not work. Loud music at 3am. Calls to the desk went un answered. Will never stay here again and most likely never at another Days Inn.
Dear Valued Guest, Thank you for leaving us a review. I am terribly sorry that your stay has been unpleasant due to several issues. Please rest assured that the problems have been communicated with the management and staff, and we will make sure that these will be reviewed for resolutions. We still hope that you can give us another chance to provide you a better overall stay. Sincerely,
I Did Not Like This Hotel At All Nothing . This Hotel Needs A Major Renovation Period.
Dear Valued Guest, Thank you for leaving us a review. We want to make sure that our guests are always comfortable, and I am sorry that if you have experienced otherwise. The physical condition of the hotel is something that our management is already reviewing, and hopefully taken care of soon. Sincerely,
First gave me wrong room. Couldn't sleep ppl upstairs were moving furniture or something all night banging stuff scratching on floor. They called me at 1 a.m. to see if i was gonna keep reservation. I CHECKED IN AT 2 p.m. Web site said cooked to order free breakfast, got a 2fruit cups and 2granola bars and only 2 bags for four ppl.
Dear Valued Guest, Thank you for leaving us a feedback and apologies for not meeting your expectations. We understand that a hot and proper breakfast is something to look forward to. We are making sure that we adhere to Covid-19 restrictions and we just did the best we could to still be able to serve you. We are still looking for better ways that we can handle this situation. Hopefully we get to see you again and give you a far better experience. Sincerely,
Had to stand outside in the cold to check in. Room temperature was not able to be adjusted. Room was dirty.
Dear Valued Guest, We are extremely sorry to hear about this, and even more sorry to disappoint a guest. May we suggest next time, please walk right up a manager and voice your concerns. We'd like to make sure that such mistakes don't happen again. Please reach out to us on call or by email. We want hear all about your concerns and address them in the most suitable way. We look forward to hearing from you. Your feedback makes us better.
Rooms weren’t cleaned throughly. Trash and cups left on counters were left after cleaning. Not pleased at all. Carloads of people hanging out playing loud music until 2am going in and out of rooms. No security, so no control.
Dear Guest, Thank you for sharing your experience on your recent stay with us. We are very sad to fail your expectations but I assure each day we strive to provide the best experience we can give our guests and this incident is an opportunity we'll all fix so please do visit us again. This feedback was shared with the management and surely we'll take further action on this. Thank you for choosing Days Inn by Wyndham Wilmington/Newark.
Hi I'm sorry to see that we did not provide you with the exceptional experience we strive for every day. If you have specific suggestions on what we can do to improve our services, please don't hesitate to let us know. Once again, I apologize for failing to meet your expectations.
Only problem was that the bed was so high, hard to get onto it!
Thank you for taking the time to share your experience at out hotel. We're glad you had a nice stay overall, but I realize there are some areas where we can improve. Your comment about our high bed is important to us and will be taken into consideration. Thank you for being our guest.
Dear Anonymous, We apologize for what it was we did to receive a 1 rating from you.
Dear Joseph, Thank you for leaving us a review. On behalf of the entire team, I would like to apologize for failing to meet your expectations. The issues you have raised have been shared with the management and we are looking for ways to avoid these situations in the future. We still hope to get another chance to serve you. Sincerely,