Quality Inn & Suites2.5 out of 5.0
Recent guest reviews
My wife and I stayed here Friday March 24th for the REO Speedwagon concert that night. At about 4 AM we were awoken by the fire alarm and a strong odor of smoke. People had begun to evacuate the building because an employee had started a fire in the kitchen. We evacuated to the outside front of the building where the temperature was in the high 30's and it was raining. Not fun. As time passes we are waiting for the fire department to show up and give us the all clear to re-enter the building, but they NEVER DID! I later learn they were NEVER CALLED! After some time we were told by an employee that SHE had put the fire out. The smoke had cleared and we entered the building. However, a strong smoke/chemical smell remained thick in the air. I asked the employee who had started the fire if she called the fire department and she answered "No". Her reason for not calling the fire department was because, "The alarm company called and asked if the fire was out and I told them 'yes'". That is ridiculous! I really don't think this is Quality Hotels protocol! The FIRE DEPARTMENT must clear the building! I asked if management was called and alerted and she said "No". Equally as baffling as to why management wasn't notified immediately! We did not leave and return home immediately because I was not going to drive several hours while cold and wet from being evacuated. And I wanted to speak to management face to face in the morning. When morning came I went to the front desk and spoke with a very rude and defensive male owner/franchisee. I do not remember his name. I calmly requested a refund for my stay due to the fire, smoke, and being evacuated into the freezing rain in the middle of the night. This is when I was informed HE WOULD NOT refund any money. I asked him if this is how he treats his guests after an employee starts a fire in his hotel's kitchen. He rudely answers, "well, she was stressed out and it was an accident" I understand this and accidents do happen. I asked, "don't you think your guests were stressed out by being woken up by a fire and evacuated into the freezing rain?". His attitude was unacceptable. However, he did offer a half refund and a free night stay. I do want to note that the other front desk staff were very apologetic, polite and understood the gravity of the situation. Moral of the situation: If this hotel catches on fire they don't call the fire department or want to reimburse you.
We stayed March 24, 2017. Around 4 AM the fire alarms begin to go off. We were on the third floor. By the time everyone got to the second floor the smoke was beginning to get there by the first floor it was very thick and the smell was horrible! We were told as we were walked out the door by no one that the kitchen had caught fire. As we all waited outside in the rain and the cold for the firetrucks to show up and give the all clear no one ever arrived. The alarm company had called the lady who was working there who had started the fire in the kitchen by putting what she says is a bag of trash on the cook stove, And she told the alarm company that the fire was out not to send The fire department. So, we were given the all clear by the lady crying in the lobby to go back to our room. Many customers left as the smell was horrible! Not to mention we had to stand out in the cold rain. We went back up to our room on the third floor, it smelled awful. Got back into bed and the alarms began again. They went off quickly so we did not get up to even leave the hotel. At this point in time, I had such a horrible headache and felt nauseous because of the smell. The next day my husband went down to talk with the owner or manager. He was very rude and we will never stay at this establishment again! Many people just left as it was too horrible to stay. We and others didn't have that option as we had to try and get some sleep.
Very nice, clean roomy room. Bed and shower were fine. Breakfast was fine since it was included and featured some hot items. Location is one of those off street situations where you wonder if you got the directions right but that's not a deal breaker. Just fine for a good nights sleep.
Close to the interstate and restaurants. Picture looked exactly like the room I had. Price point was good, room was budget quality, but the mattress and pillows worked for me. Room was exceptionally quiet - a plus since I have paid much more and had tough nights sleeping because of noise. Free breakfast is about what you would expect. Worth a stay if you just want a decent night sleep and aren't concerned about perks and modern. Must say the staff was surly. Neither friendly nor courteous. Must have caught the evening and morning counter people on a bad day.
The room was clean, felt a little empty and closed in. The room had a wall separating the bed from the rest of the room. I didn't like that, it made me feel closed in. The bed wasn't bad and the Internet was fast. Parking was open and plenty of spaces. The hotel seems to be a bit older and not in the best shape. The hotel had signs of a game room which was locked. Overall I wasn't completely happy with my stay but dealt with the things I didn't like for the time.
the room very clean, it was late when we checked in ,the front desk was very professional, we were only staying a few hours to get some sleep. the walls were very thin because we plainly heard the couple next door so not a very good night sleep
First time at this hotel. Reserved a King Suite with 2-person hot tub. Upon arrival, desk clerk informed me the Jacuzzi was only available in the Queen Suite. I told her I wanted to inspect both rooms before we decided. They had moved a King mattress & box spring into the room with the hot tub, so we stayed there. The bed was exceptionally comfortable. Also very nice was the larger than normal hot tub with all jets working. There were some issues. The desk chair was broken on the frame back. It was usable if you were careful. I notified the desk clerk the next morning. Also, their WiFi was not accessible on my husband's iPad. It almost sounded like he was trying to connect with an old dial-up connection with the high squeals. He finally quit trying, but I was still hearing the squeals. Turned out being the desk telephone! I ended up unplugging the phone before we went to bed. Again, notified the clerk the next morning. Apparently having the King size bed in the room was fairly recent, as the lamp on the right side of the bed could not be plugged in due to no visible plug-in on the wall. I called the desk clerk and asked if somebody could come down and try to find the plug-in. She was extremely petite but came down and couldn't budge the bed. She said she was the only one on duty, so was unable to get help from someone else. Breakfast was hot and very well stocked. No reason to be hungry when you left. Sausage, eggs, rolls, biscuits/gravy, fruit, juices, cereal, etc., etc. I would probably stay here again as the cost was very reasonable. This is also the only Choice Hotel in Park City.
I have been hitting this area for shows for years, and never had tried this one out. Well, with the latest promotions, I decided to give it a shot. Overall, I'm happy with it. Details: It's a multi-story property, very new looking, and it does have an elevator. Rooms were quiet and clean, with nice new looking bedding. The AC worked just fine. I didn't use it, but the WiFi was a bit different in that they actually assign a code good for a certain amount of time (two days for my stay). I had a good data signal, so I didn't try it. The in-room refrigerator worked just fine. I had a handicapped room with a roll-in type shower. Those are usually messes waiting to happen, because it's hard for them to control the water and keep them from getting the entire floor under water. However, I had NO issues with this one, it actually worked the way it's supposed to. Yay! On the subject of the shower: Water pressure could have been better, I'm guessing that there's a rather serious flow meter in there. Hot water took a bit to power up, but once it did, it was fine. Ice machine: Good, no ugly signs, and close to my room. Signage at the hotel indicated there were ice machines on the 2nd and 3rd floors. Since one was close to me, I didn't trek around to find the other one. This is in an "industrial" type area close to I-135. Immediate restaurants include a McFood and a KFC within close distance. Across the highway, there are several places, including a Spangles, Wendys, Subway, and Taco Bell. Big gas station/truck stop close by, and a Quick Trip on the other side of the highway. There's a decent grocery store less than a mile away (Leekers). I didn't try the breakfast, but my brother tells me it was typical hotel fare. The breakfast area looked nice in passing. While this was slightly more expensive than I prefer to pay, the overall quality was worthwhile, and I'll probably hit them up in the coming months, when I have more shows in Wichita to attend. It's stupid close to the Coliseum shows, and an easy drive to the Century II shows as well.
We have stayed at many Choice Hotels including many Quality Inns & Comfort Inns. This hotel is at the bottom of my ranking of all the Choice Hotels we have been to. Our King room was so sparsely furnished it was uncomfortable. Every other Quality Inn we have been at has had a comfortable chair to sit in to relax - but this one did not! I really counted on there being one because I was getting over an illness that required that I sit up for part of the night (bronchitis). It was very uncomfortable sitting in the desk chair. Also the room was not the cleanest - I expect cleanliness in Choice hotels. Breakfast was as sparse as our room - the worst we had on our 7 week road trip actors the USA!
This appears to be a slightly older hotel, but is spotless and well kept. Room was very comfortable w/ plenty of space. Could not have been cleaner, and even smelled clean! Breakfast bar was great- actual hot eggs, sausage, and all the other good things you want, along w/ good hot coffee. Plenty of seating, as well. Plenty of parking front and back for easy access. Great value!
Quality Inn & Suites places you within a 15-minute drive of popular attractions such as Sedgwick County Zoo and Museum of World Treasures. This 55-room hotel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Wichita Art Museum and Exploration Place are also within a 20-minute drive.
Free hot/cold buffet breakfast is included with your stay and awaits you each morning from 6 AM to 9 AM.
All 55 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Free local calls, ironing boards, and desks are also standard.
Guests staying at Quality Inn & Suites enjoy an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a business center, a seasonal outdoor pool, and free newspapers.
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 65 reviews