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Marriott's StreamSide Douglas at Vail

3.0 out of 5.0

Recent guest reviews

I've been an owner of Marriott Vacation club for decades. I was excited to experience this property for the first time, yet my trip turned into a complete disappointment. There is literally no customer service at this hotel what so ever. Forget the dingy interiors that have not been updated since the 90's. I spent a fortune for a package to be shipped overnight to me while on property. According to UPS the package arrived as expected, and was signed for by Cole at the front Desk. Upon arriving back at the hotel that day, I was told by the very same Cole the package did not arrive. I spent three days bouncing back between calls from UPS and the Front Design trying to locate this package. I was told MANY times I would be contacted by the hotel manager to discus the situation. I'm back in New York now - still waiting for contact. The package miraculously showed up the day I was checking out, and THE PACKAGE EVEN HAD OUR ROOM NUMBER LISTED ON IT. The incompetence of the customer service at this hotel is absolutely a joke. And still no word from the manager of the hotel. So I email back the representative who was trying to get me to go to a sales meeting to buy more Marriott - Zach Hendry for assistance. After a few of my emails go ignored, I then learn Zach isn't even on property. I email several more times for assistance, and was simply told my emails were 'passed along to management". Do not stay at this property, and by no means BUY anything Marriott vacation points. Once then have your money, they can;t even return an email or address a simple concern about a misplaced package.

And have stayed at various vacation club properties. This one needs some love. The accommodations are clean , but everything in the unit (1 bed, 2 bath) looks worn and in need of replacement from the dressers to the couches. To the soft goods in the kitchen. The pool area is not very welcoming either. The outdoor hot tub’s jets only partially work, and it makes an awful sound when turned on. The wall is full of corrosion and the towel hooks are broken. For those of us who only like to ski half a day. The shuttle wait is too long, and the mvc sales staff is too aggressive here. I had two phone calls prior to arriving, 2 while here, Plus a visit to our unit. If I weren’t an mvc owner already, I would never pay their crazy prices! Stay elsewhere for better quality and location. Not up to Marriott quality standards.

My husband and I stayed here for a week while our kids were in Copper for a ski camp. I was disappointed when I first entered our one bedroom unit. I have stayed at a number of Marriott timeshare locations. This one is not quite as spacious or up to date. The coziness does start to grow on you and the unit has everything you need. The shuttle was a huge convenience and made getting to and from Vail Village very easy. Although first impressions were not that great, I would stay here again.

Spent a week in Douglas building in early October while the Aspens were gold. Vail was absolutely beautiful. Our condo was excellent and the staff was friendly and helpful. Our condo had a nice view of the mountain across I70, the king bed was very comfortable, and the kitchen had everything we needed. The Internet was fast and reliable. Will definitely be back.

Four of us stayed a week, and the place rated a 'fair'. Furniture is dated. Lighting in the unit was grim. Units up front hear Noisy I-70 traffic. Units in the rear face a steep wall of dirt - very claustrophobic, and darkens the rooms. Our first time trying a time share, and learned it's not for us!

Great staff. I was never hassled. Kitchen well stocked. Plenty of parking. Indoor outdoor pool. Beds and pillows as always with Marriott were wonderful. Sports bar, state store and shopping market were within walking distance. They also provide a free shuttle service to local Vail hotspots. Could not be more pleased

I had made reservations and unfortunately did not see the No Air Conditioning notice at the bottom of my reservation confirmation. Having no air would not have been a horrible problem because there are doors and windows that can be opened and Vail is not excessively hot during the summer, but the traffic noise with the windows open was terrible. When I complained at check out about the lack of air and the noise I was basically told they take care of the owners and they didn't have a problem with it and that it was on my confirmation so I should have read the entire confirmation. The property itself is beautiful. There is transportation to restaurants and shopping. The exercise room has great equipment. The rooms are spacious. Just don't expect to be treated as you would be if you were a guest of Marriott hotels. If you do stay here ask to be placed on the back side away from the traffic noise.

My daughter and I had a wedding to attend on top of Val Mountain on July 1st. Beautiful place for a wedding by the way! We stayed two weeks at Marriott Streamside. The first week was at Birch and the second at Douglas. The units were absolutely spotless and well furnished with everything we needed. The pull out couches were surprisingly comfortable and well supplied with bedding. The windows in each of the units opened to let in the clean fresh mountain air. The office staff was very helpful especially Brandon. We loved the shuttles that left on the hour to almost anywhere we wanted to go locally. There was a Safeway Food store 5 minutes away. The Streamside is very nicely situated and convenient to everything.

We spent 5 days at Marriott's Vacation Club in Vail. The location is great and the staff is helpful and courteous. The facility is showing it's age. We had a single bedroom unit on the second floor in Douglas. Our floor squeaked in many locations and we could hear every step the family upstairs took. Fortunately they went to bed about the same time we did. Two of the outdoor grills near our building were either out of order or worked poorly. The area is beautiful but the altitude is very hard to adjust to.

First of all, we loved the room. Yes, it faces the interstate but 50% or more of every hotel in Vail is close to the interstate so that's just something to expect. The fact that this is one of very few hotels in Vail that was grandfathered from the woodburning fireplace restriction is great...and they provide the firewood for free! So you can snuggle up to a fire in a well decorated and maintained room. The bed was great, the size of the deck was really nice - plenty of room to sit out there and relax. Parking could be kind of a pain, but for the time of year I was there I didn't have a problem. My biggest complaint is this - stupid me forgot my shave kit in the bathroom, I realized this when I checked in to my hotel in Denver that night and called to ask the front desk about options for getting it mailed to me. They said that nothing was found in the room. So that means that the housekeeping staff came across it while cleaning and took it for themselves (or at least they took the $70 bottle of cologne and tossed the rest). To me this is unacceptable. I know that the hotel can't completely control the honesty of their employees, but future guests should be aware of this and make certain to use the room safe for valuables and do a double sweep on check-out otherwise you'll lose whatever you left behind. I will absolutely stay here again, but I'll be more careful with my valuables next time as should you.

2284 South Frontage Road Vail CO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool and indoor pool
  • Fitness center

Marriott's StreamSide Douglas at Vail is located within a few miles (5 km) of Vail Ski Resort and The Steadman Clinic. This 33-room, 3-star condo property has an outdoor pool along with an indoor pool and free in-room WiFi. In the mountains, it's also near Betty Ford Alpine Gardens and Gerald R. Ford Amphitheater.


Marriott's StreamSide Douglas at Vail's 33 condos provide sofa beds, microwaves, and refrigerators. Guests can expect to find free WiFi and 32-inch LCD TVs with cable channels and DVD players. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers. Stovetops, coffee makers, and dishwashers are also available.

Property features

Marriott's StreamSide Douglas at Vail features an indoor pool, an outdoor pool, and a fitness center. You can take advantage of free parking, along with a free area shuttle. Friendly staff can provide concierge services, and also offer advice about sightseeing. Other amenities at this ski condo include a spa tub, free WiFi in public areas, and laundry facilities.

Reviews from Trip Advisor

Trip Advisor aggregated rating

71.0% of guests recommend this hotel

Total of 87 reviews