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Serena Tulum - Adults Only

3.5 star property

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Photo gallery for Serena Tulum - Adults Only

Deluxe Tent | View from room
Junior Suite | Premium bedding, minibar, in-room safe, WiFi (free)
Junior Suite | Premium bedding, minibar, in-room safe, WiFi (free)
Exterior
Junior Suite | Premium bedding, minibar, in-room safe, WiFi (free)

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Carretera Tulum Boca Paila Km 5.2, Mz 10, Tulum, QROO, 77780
  • Place, SFER IK
    ‪8 min walk‬
  • Place, Tulum Beach
    ‪14 min walk‬
  • Place, Tulum National Park
    ‪19 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪72 min drive‬

Room options

View all photos for Deluxe Tent

Deluxe Tent | Premium bedding, minibar, in-room safe, WiFi (free)

Deluxe Tent

  • 376 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Jungle View Room

Jungle View Room | Premium bedding, minibar, in-room safe, WiFi (free)

Jungle View Room

8.0 out of 10
Very good
(4 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Junior Suite

Junior Suite | Premium bedding, minibar, in-room safe, WiFi (free)

Junior Suite

8.0 out of 10
Very good
(1 review)
  • 452 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed
  • Free WiFi

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About the neighborhood

Tulum

Located in Zona Hotelera within a short walk of Tulum Beach, Serena Tulum - Adults Only is within a mile (2 km) of other popular sights such as Tulum National Park. This 21-room, 3.5-star hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.

What's nearby

  • SFER IK - 8 min walk - 0.5 miles
  • Tulum Beach - 14 min walk - 0.8 miles
  • Jaguar Park - 19 min walk - 1.1 miles
  • Tulum National Park - 19 min walk - 1.1 miles
  • Jaguar Viewpoint Tulum - 19 min walk - 1.1 miles

Getting around

  • Tulum Intl. Airport (TQO) - 56 min drive

Restaurants

  • ‪Papaya Playa Beach Club - ‬8 min walk
  • ‪Zamas Restaurant + Bar - ‬1 min walk
  • ‪Maya Tulum - ‬11 min walk
  • ‪Mateos - ‬1 min walk
  • ‪Mivida - ‬3 min walk

About this property

Serena Tulum - Adults Only

Guests staying at Serena Tulum - Adults Only enjoy an outdoor pool, a gym, and free WiFi in public areas. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and tours or tickets. Other amenities at this adults-only hotel include a terrace and a garden.
Guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer rainfall showers and free toiletries. Minibars and safes are other standard amenities.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free local cuisine breakfast available daily 8:00 AM to 11:00 AM
  • A beach bar

Things to do

  • Gym
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • No elevator

More

  • 1 floor
  • Built in 2018
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Individual decor
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee at check-out
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 10:00 PM.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Hotel Serena Glamping
Serena Glamping Tulum
Serena Glamping
Serena Tulum Adults Only
Serena Tulum Adults Only Tulum
Serena Tulum - Adults Only Hotel
Serena Tulum - Adults Only Tulum
Serena Tulum - Adults Only Hotel Tulum

Frequently asked questions

Is free cancellation available at Serena Tulum - Adults Only?

Serena Tulum - Adults Only provides free cancellation on select room rates. For additional details, look at the cancellation policy on Orbitz.

What's there to see near Serena Tulum - Adults Only?

This hotel is situated in Zona Hotelera within a short 13-minute walk of Tulum Beach and also 15 minutes on foot from Tulum National Park. You'll also find Tulum Mayan Ruins and Playa Paraiso within a short drive.

Will I be able to park at Serena Tulum - Adults Only?

Yes, uncovered self parking is offered for free at the hotel.

Is there a spa available at Serena Tulum - Adults Only?

Spa services at the hotel include massages.

Does Serena Tulum - Adults Only include a casino at the property?

No, Serena Tulum - Adults Only doesn't have a casino.

Is there an indoor pool at Serena Tulum - Adults Only?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 10:00 PM.

What will couples enjoy most about a stay at Serena Tulum - Adults Only?

Amenities that appeal to couples at this adults-only hotel include premium bedding, a minibar, and a rainfall showerhead.

Does Serena Tulum - Adults Only have a hot tub?

No, this hotel doesn't have a spa tub.

Does Serena Tulum - Adults Only feature a restaurant that includes a breakfast menu?

Serena Tulum - Adults Only offers free breakfast (local cuisine) each morning though there is no restaurant.

Does Serena Tulum - Adults Only allow pets to stay for free?

No, pets and service animals aren't allowed at Serena Tulum - Adults Only.

Does Serena Tulum - Adults Only have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Serena Tulum - Adults Only?

The closest major airport to Serena Tulum - Adults Only is Tulum Intl. Airport (TQO), which is 28.4 mi away (56 minutes by car).

Can I book a room with a balcony at Serena Tulum - Adults Only?

No, there aren't any guestrooms at Serena Tulum - Adults Only that offer a balcony.

Serena Tulum - Adults Only Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 58 out of 113 reviews
Rating 8 - Good. 24 out of 113 reviews
Rating 6 - Okay. 10 out of 113 reviews
Rating 4 - Poor. 5 out of 113 reviews
Rating 2 - Terrible. 16 out of 113 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Hollo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for one night but all in all it was an amazing experience!
Stayed 1 night in Aug 2022
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome new hotel with a unique service, excelent facilities and located in the heart of Tulum Riviera. I truly recommend this place!!
Stayed 2 nights in Dec 2018
Verified review

6/10 Okay

Oscar

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
If you want to be one with nature this is your place.
Stayed 3 nights in Mar 2023
Verified review

10/10 Excellent

Daniela

Liked: Staff & service, amenities, property conditions & facilities
I loved it. The room I stayed in needs some help with covering the back. I felt ppl could see me shower from the gym parking lot, but everything else was amazing
Stayed 2 nights in Sep 2022
Verified review

2/10 Terrible

Ida

Disliked: Staff & service, property conditions & facilities
Most unprofessional hotel staff I have ever met. They tried to provide a shuttle, which was not by the hotel but only the staff because I guess they were trying to get side money. Most unprofessional service with the shuttle. Me and my friend didn’t end up going with the shuttle because we felt unsafe and they still charged us full. $150. Then we left a key with them to a scoter we rented from a third party since we were checking out early. They lost the key and claimed that we never gave them the key. MOST UNPROFESSIONAL STAFF. Stressed the both of us out. They’re really shady
Stayed 5 nights in Sep 2022
Verified review

10/10 Excellent

Patricia Herrera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto la hospitalidad del persona, principalmente del gerente que me ayudo a solucionar problemas con mi reserva
Verified review

8/10 Good

Jeneen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, nature-inspired and thoughtfully designed, quiet despite being walking distance to bars and restaurants, and the service was really excellent. The staff were super responsive to our requests. Breakfast was great. The towels and linen smelled so fresh (which is sadly not the case in some hotels, even big ones). It was right beside a 7-11 and walking distance to Azulik! Lots of parking. Close to the beach (though it's a rocky area... you have to find the right spots to walk to). The only reason I'm not giving it 5 stars is because of what I consider misleading advertising. The pictures give you the impression that it's ON the beach but it's not. Also the bathroom has no door. Which are not deal breakers, but they should mention these upfront to avoid disappointment. Just please remove the pix that make it seem like a beachfront property. Besides that, I highly recommend!
Stayed 4 nights in Aug 2022
Verified review

8/10 Good

violaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Une escale d’une nuit au Serena Tulum, reposante et agréable. Le personnel est aux petits soins et très disponible. Un bémol , Le petit déjeuner aurait peut-être besoin d’être un peu amélioré…. Et la jolie piscine est très chlorée… Rien à voir avec l’hôtel..Les abords, la plage est comme toute la côte caraïbe envahie de sargasses et de déchets, et apparemment rien n’est fait pour nettoyer un minimum… On est loin de la carte postale !
Stayed 1 night in Apr 2022
Verified review

10/10 Excellent

Bhranti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property good stay
Stayed 2 nights in Apr 2022
Verified review

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved Serena! Conveniently located in Tulum near the beach and walkable to lots of restaurants and shops. Free onsite parking is a huge bonus in Tulum. :)
Stayed 4 nights in Apr 2022
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area in the middle of the jungle! I love the layout. The breakfast area is so nice and love that it is included. Staff is very friendly and care about your experience. Love that there are bikes/scooters available to rent
Stayed 7 nights in Mar 2022
Verified review

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing and so beautiful and peaceful And the staff was very kind and helpful ❤️❤️👍👍
Stayed 7 nights in Mar 2022
Verified review

8/10 Good

Heidi

Liked: Staff & service, property conditions & facilities
The staff was amazing! They were on top of our cleaning services and brought us a full-length mirror (we were attending a music festival so we were putting a lot of effort into our outfits) without us asking. The room was air conditioned and much bigger than expected. Honestly you could have easily fit 5 or 6 people in the suite (2 queen beds futon). The only issues we had was the poor lighting in the rooms (but that seems to be common for the area), the thin ceiling (you could hear our upstairs neighbors too easily), and that we weren't able to easily update the reservation (we wanted to check out one day early but they kept giving us the runaround). All in all, good value for what we paid. I would come back in a heartbeat.
Stayed 5 nights in Mar 2022
Verified review

10/10 Excellent

Francisco

Liked: Cleanliness, property conditions & facilities, room comfort

Excellent service.

Well received, this is a MINIMALIST type of stay. I had an expectation of what type of room we rented and it was exactly as described. I will say this, the service was excellent. My A/C went out in the middle of my stay and they did everything to make me and my fiancé feel comfortable. I would stay here again.
Stayed 3 nights in Mar 2022
Verified review

6/10 Okay

VERO SYLVIE

J'ai bcp aimé le cadre, hébergement niché en pleine forêt ainsi que la salle de sport en pleine nature, un grand plus pour cet établissement. Petit déjeuner inclus mais très peu de choix, boisson chaude pas tjs chaude, personnel qui ne parle que l'espagnol.
Stayed 6 nights in Feb 2022
Verified review

6/10 Okay

Danny

Not what was expected.
Stayed 5 nights in Feb 2022
Verified review

8/10 Good

Mayara N

Liked: Cleanliness, staff & service, room comfort

Localização muito boa!

Excelente hotel, super agradável. Muito bem localizado. Única questão ruim foi que ficamos em um quarto no térreo e acima tinha outro quarto e sem forro faz muito barulho. Atrapalha realmente pra dormir!
Stayed 5 nights in Jan 2022
Verified review

10/10 Excellent

Nonkululeko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful and accessible to all the restaurants, beaches, and other fun things to enjoy during the stay. We really enjoyed our time there.
Stayed 6 nights in Jan 2022
Verified review

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place to stay, close to everything
Stayed 2 nights in Feb 2022
Verified review

8/10 Good

Christiane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien
Stayed 1 night in Jan 2022
Verified review

8/10 Good

THIAGO

Liked: Cleanliness, staff & service
Hotel estilo hippie-chic. Entendo o conceito, mas isso não significa limitações. Café da manhã sofrível, eles trazem uma porção de cada comida que é servida no dia, resumindo, não se sente alimentado. Apesar de estar em Tulum Beach, sua localização não é boa, pois longe do agito (2,3km) e longe da Playa Paraíso (3km), além de ser longe do centro.
Stayed 3 nights in Dec 2021
Verified review

4/10 Poor

Liesbeth

Liked: Cleanliness, room comfort
Disliked: Staff & service

Not safe and not quiet at all.

So disappointing. - We were really excited about staying 4 nights there but it was very different from our expectations. The place is beautiful but SO NOISY. There is a bar next to the camping, playing music from 5 pm to 3 am every night. It is almost impossible to sleep. - The tents are NOT SAFE. You can lock your tent with a lock but anyone can "pull up the door" and enter while your are asleep or absent. And anyone can enter the camping at anytime. Not to mention the racoons visiting our tent as well. - If you stop in Tulum to party every night, then I guess staying there is not a problem since you will go to bed when the bar music stops. But if you do, I wouldn't advice a girl to sleep alone in a tent since it's not safe (that's what my friend and I did - each of us had its own tent - and we weren't feeling safe at all). - Breakfast was good but don't expect to leave early and have breakfast, the service is pretty slow. - The only good point is the location. Close to the ocean, a lots of good restaurants and bars nearby and very close to the Tulum archeological ruins as well.
Stayed 4 nights in Dec 2021
Verified review

10/10 Excellent

Monika

I loved the grounds and the glamping style.
Stayed 2 nights in Jan 2022
Verified review

10/10 Excellent

Fabio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Paz e tranquilidade

A experiência foi incrível. Um custo-benefício extraordinário. Ótimo atendimento. Definitivamente me hospedaria lá de novo.
Stayed 6 nights in Nov 2021
Verified review

8/10 Good

Nathara

Liked: Cleanliness, staff & service, room comfort

Bom

O hotel é ótimo, bem conservado, mas o quarto era muito escuro, falta iluminação. Os atendentes foram muito atenciosos.
Stayed 2 nights in Nov 2021