Staff friendly and welcoming even though our arrival was after midnight. Desk staff apologetic that “hotel decided recently to discontinue airport shuttle service”. Grab and Go breakfast was very unappetizing and paltry, ie, no milk for coffee,only one package of instant oatmeal left, only food left was muffins. This hotel was not a good value for the cost.
Nice, clean, spacious room. Limited desk service but they do their best to help customers.
Horrible customer service
Great Manager , She was very nice !
Property and room was clean. In need of minor repairs. I was surprised there was no coffee maker in the room. Odd. Simple overnight to catch a flight. Kind of a shame they don’t offer a shuttle to the airport.
Going to this hotel was the worst experience in my life. The room assigned to us had the worst smell of smoking, that even my husband couldn’t tolerate. We requested another room but nothing available. We checked out within the hour and had to check in another hotel that ended costing us a much higher price. This hotel should not be part of the Orbitz portfolio considering the awful conditions of the place, their customer base that was greatly scary and it looked like a base for drugs and prostitution.
They tried to charge me again after I had paid Orbitz for the room. Delayed check in over an hour late at night for this reason. Son found cockroach in shower. Gave me parking pass at 10pm because did not have them at check in.
Not a great experience and certainly not worth what they charge
Fair
I like the efficiency set up. Unit wasn’t cleaned well. So there were roaches. Dirty carpet.
Poor Breakfast
Poor breakfast,
As soon as we stepped into the lobby we were overwhelmed with the smell of weed. It permeated through the entire first floor, and we could also smell a strong cigarette smell throughout the hall by our room even though all rooms nearby were nonsmoking. There was no remote in our room, the hairdryer was busted, and the fan in the bathroom made a noise so loud that it nearly gave me a heart attack every time I turned it on.
The layout was great. The room was so dirty Like they only made sure the bed and shower were good. They didn’t vacuum or clean the floor. There were white dried food spots. Even in the closet there was dried up Roman noodle soup. There was food and used face mask under one bed, we didn’t even check under the other one. The bed shirts were disgusting with white dried up spots. Boogers on the walls, tissues in the sofa bed. We never walked bare on the floors. The hallway had good stains. At night people were loud and very inconsiderate to other fellow hotel guest. The dirtiest hotel I have ever stayed in (I travel a lot). I do not recommend this hotel. Location isn’t to bad but the cleanliness was horrible.
I like the service because although the room was a disaster, one of their employees named Christian tried his best to help us. He was very kind and did what he could. Also the manager got in contact with me very fast and refunded me every penny. This hotel just needs to be remodeled and the Corp needs to spend a little more money on maintaining it. We stayed here a few years before and the conditions weren’t so bad.
Located in Westshore within a short walk of International Plaza and Bay Street, Extended Stay America Suites Tampa Airport N Westshore Blvd is within a mile (2 km) of other popular sights such as Westshore Plaza Mall. This 132-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other amenities include kitchens, refrigerators, and microwaves. Housekeeping is available on request.
At Extended Stay America Suites Tampa Airport N Westshore Blvd, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. Free parking is included with your stay. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include coffee/tea in a common area, laundry facilities, and a picnic area.
Staff friendly and welcoming even though our arrival was after midnight. Desk staff apologetic that “hotel decided recently to discontinue airport shuttle service”. Grab and Go breakfast was very unappetizing and paltry, ie, no milk for coffee,only one package of instant oatmeal left, only food left was muffins. This hotel was not a good value for the cost.
Nice, clean, spacious room. Limited desk service but they do their best to help customers.
Dear Robert, Thank you for your positive feedback. We're delighted you enjoyed your stay and found our rooms clean and spacious. Our team strives to provide the best service possible, and we appreciate your recognition of their efforts. Your satisfaction is important to us, and we look forward to welcoming you back for another pleasant stay.Sincerely,Hotel Management
Horrible customer service
Dear Shaun, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future. Please return and enjoy our warm hospitality.Sincerely, Hotel Management
Great Manager , She was very nice !
Property and room was clean. In need of minor repairs. I was surprised there was no coffee maker in the room. Odd. Simple overnight to catch a flight. Kind of a shame they don’t offer a shuttle to the airport.
Dear Patrick, thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the lack of in-room amenities, which kept it from being perfect. Please know that we do our best to make these amenities available for guests upon request. Furthermore, we offer our airport shuttle as a convenience for our guests; however, we certainly apologize for not meeting this expectation for you. We appreciate you choosing our hotel, and we hope you will give us another opportunity to provide you with the experience you deserve. Thank you! Sincerely,Hotel Management
Going to this hotel was the worst experience in my life. The room assigned to us had the worst smell of smoking, that even my husband couldn’t tolerate. We requested another room but nothing available. We checked out within the hour and had to check in another hotel that ended costing us a much higher price. This hotel should not be part of the Orbitz portfolio considering the awful conditions of the place, their customer base that was greatly scary and it looked like a base for drugs and prostitution.
Mayra, thank you for being our guest and sharing your review. We regret we did not meet your expectations and that you and your husband had to leave us earlier than anticipated. We work hard to provide a clean and comfortable environment, as we know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are preparing each suite for our guests flawlessly. We regret the inconvenience this caused and are grateful for your patience. We encourage you to try us again in the future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
Dear Joan, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management