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Randolph Hotel Liverpool/Syracuse/Airport West, Trademark

3.0 star property
Suburban hotel with a 24-hour fitness center and free breakfast

Choose dates to view prices

Photo gallery for Randolph Hotel Liverpool/Syracuse/Airport West, Trademark

Exterior
Property amenity
Free daily continental breakfast
Hypo-allergenic bedding, down comforters, desk, laptop workspace
Lobby sitting area

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • Free airport shuttle
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
441 Electronics Pkwy, Liverpool, NY, 13088
  • Place, Onondaga Lake Park
    ‪15 min walk‬
  • Place, Hopkins Road County Park
    ‪16 min walk‬
  • Place, Lake Onondaga
    ‪16 min walk‬
  • Airport, Syracuse, NY (SYR-Hancock Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Deluxe Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Double Bed, Non Smoking (1 Bedroom, Parlor Suite)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Suite, 1 Double Bed, Non Smoking (1 Bedroom, Parlor Suite)

  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

  • Sleeps 2
  • 1 Double Bed

King Room - Non-Smoking

  • Sleeps 4

2 Double Beds, Deluxe Room, Non-Smoking

  • Sleeps 4

Deluxe King Room-Non-Smoking

  • Sleeps 4

1 Double Bed, Mobility/Hearing Accessible Room, Bathtub W/Grab Bars, Non-Smoking

  • Sleeps 2

2 Double Beds, Non-Smoking

  • Sleeps 4

1 Double Bed, Hearing/Mobility Accessible Room, Roll-in Shower, Non-Smoking

  • Sleeps 2

1 Double Bed, Mobility Accessible Room, Bathtub W/ Grab Bars, Non-Smoking

  • Sleeps 2

View all photos for 1 Double Bed, 1-Bedroom, Suite, Non-Smoking

Hypo-allergenic bedding, down comforters, desk, laptop workspace

1 Double Bed, 1-Bedroom, Suite, Non-Smoking

  • Sleeps 1

About the neighborhood

Liverpool

Within a short walk of Hopkins Road County Park, Randolph Hotel Liverpool/Syracuse/Airport West, Trademark is within 2 miles (3 km) of Salt Museum. This 198-room, 3-star hotel welcomes guests with conveniences like a 24-hour gym, free in-room WiFi, and free self parking.

What's nearby

  • Onondaga Lake Park - 15 min walk - 0.8 miles
  • Hopkins Road County Park - 16 min walk - 0.9 miles
  • Lake Onondaga - 16 min walk - 0.9 miles
  • Salt Museum - 20 min walk - 1.1 miles
  • Sainte Marie among the Iroquois - 1 min drive - 0.9 miles

Getting around

  • Syracuse Regional Transportation Center - 8 min drive
  • Hancock Intl. Airport (SYR) - 8 min drive

Restaurants

  • ‪Jersey Mike's Subs - ‬20 min walk
  • ‪Starbucks - ‬2 min drive
  • ‪Denny's - ‬2 min drive
  • ‪Francesca's Italian Kitchen - ‬2 min drive
  • ‪KFC - ‬3 min walk

About this property

Randolph Hotel Liverpool/Syracuse/Airport West, Trademark

Suburban hotel with a 24-hour fitness center and free breakfast
Guests of Randolph Hotel Liverpool/Syracuse/Airport West, Trademark enjoy a 24-hour gym, free WiFi in public areas, and meeting rooms. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include conference space, a 24-hour business center, and a microwave in a common area.
Guests can expect 43-inch TVs with cable channels, along with free WiFi and wired Internet. Beds are dressed in pillow menus and down comforters, and bathrooms offer hair dryers and free toiletries. Free local calls, ironing boards, and desks are also available. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour free roundtrip airport shuttle on request
  • Free area shuttle up to 3 mi
  • Free 24-hour train station pick-up and drop-off shuttle
  • Train station shuttle on request
  • Free bus station shuttle
  • Free shopping center shuttle
  • Free uncovered self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free area shuttle
  • In-room crib
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • 30,000 square feet of conference space
  • Computer station

Outdoors

  • In a state park
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch TV with premium cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport, train station, and bus station; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from September 24 2025 to March 31 2026 (dates subject to change):
  • Swimming pool
The following facilities are closed on Monday, Thursday, Friday, Saturday, and Sunday:
  • Bar/lounge
  • Dining venue(s)
  • Indoor pool
The following facilities are closed on Tuesday and Wednesday:
  • Bar/lounge
  • Dining venue(s)
  • Fitness facility
  • Indoor pool

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 25.00 per pet, per day (maximum USD 500.00 per stay)
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 15.00 per day
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 25.00 per pet, per day (maximum USD 500.00 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.00 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the free shuttle service to and from the airport (available 24 hours) or the train station. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and outdoor lighting.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

Additional information about polices, regulations, and more:

  • Long-term renters welcome.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn 37
Holiday Inn 37 Hotel
Holiday Inn 37 Hotel Syracuse-Liverpool-Exit
Holiday Inn Syracuse-Liverpool-Exit 37
Holiday Inn Syracuse-Liverpool-Exit 37 Hotel
Ramada by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37
Trademark Collection by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37 an IHG Hotel
Randolph House Hotel, Trademark Collection by Wyndham Hotel
Randolph House Hotel, Trademark Collection by Wyndham Liverpool

Frequently asked questions

Are free cancellation options available at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark?

Randolph Hotel Liverpool/Syracuse/Airport West, Trademark offers free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on our site.

How much does it cost to stay at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark?

As of Feb 14, 2026, prices found for a 1-night stay for 2 adults at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark on Feb 15, 2026 start from $59.92, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Randolph Hotel Liverpool/Syracuse/Airport West, Trademark?

This hotel is located in Liverpool within a short 14-minute walk of Hopkins Road County Park. You'll also find Destiny USA and Onondaga Lake Park within a short drive.

Is there parking available at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark?

Yes, uncovered self parking is offered for free at the hotel. Accessible parking and electric car charging are also available for guests.

Does Randolph Hotel Liverpool/Syracuse/Airport West, Trademark have a casino at the property?

No, Randolph Hotel Liverpool/Syracuse/Airport West, Trademark doesn't have a casino.

Will I find an indoor pool at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark?

No, there is no indoor pool at this hotel. Note though that pool facilities will be unavailable from September 24 2025 until March 31 2026 (subject to change).

What will couples enjoy most about a stay at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark?

Couples staying at this hotel will appreciate amenities like a down comforter and free Internet access as well as wedding services.

Are there hot tubs at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark?

No, there isn't a spa tub at this hotel.

Does Randolph Hotel Liverpool/Syracuse/Airport West, Trademark feature a restaurant that includes a breakfast menu?

Randolph Hotel Liverpool/Syracuse/Airport West, Trademark offers free continental breakfast each morning though there is no restaurant.

Will Randolph Hotel Liverpool/Syracuse/Airport West, Trademark allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark for a fee of USD 25.00 per pet, per day.

Does Randolph Hotel Liverpool/Syracuse/Airport West, Trademark have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Randolph Hotel Liverpool/Syracuse/Airport West, Trademark?

The closest major airport to Randolph Hotel Liverpool/Syracuse/Airport West, Trademark is Hancock Intl. Airport (SYR), which is 5.5 mi away (8 minutes by car).

Are there rooms with balconies at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark?

No, at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark, there aren't any guestrooms that list a balcony.

Does Randolph Hotel Liverpool/Syracuse/Airport West, Trademark offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark.

Randolph Hotel Liverpool/Syracuse/Airport West, Trademark Reviews

Reviews

6.6
Rating 10 - Excellent. 253 out of 1002 reviews
Rating 8 - Good. 212 out of 1002 reviews
Rating 6 - Okay. 200 out of 1002 reviews
Rating 4 - Poor. 170 out of 1002 reviews
Rating 2 - Terrible. 167 out of 1002 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

8/10 Good

Andre

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool
Stayed 1 night in Nov 2025

4/10 Poor

Rongrong

Traveled with family
Disliked: Staff & service, property conditions & facilities
Our toilet didn’t flush, after we reported, no one bothers coming over and fixing it. In addition, we spotted an empty car with its light on in the parking lot, and reported it to the front desk. They simply said “thank you and we will notify the owner”. Didn’t bother asking the plate number and the model and color of the car. When we finished dinner and came back, still the same situation with that poor car.
Stayed 1 night in Oct 2025

6/10 Okay

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, comfy bed. Breakfast not so good. Often waiting for food and coffee.
Stayed 3 nights in Nov 2025

6/10 Okay

Timothy

Liked: Cleanliness, property conditions & facilities
It's a warm clean place to sleep. There was okay internet, and no hot water.
Stayed 1 night in Nov 2025

4/10 Poor

Jamar

Disliked: Amenities
1. The front desk agent loudly called out my room # 2. They didn’t have proper heat in the room and refused to give me anything else other than the space heater 3. I had stink bugs and lady bugs crawling on the walls and ceiling 4. I called the front desk 10 times (literally) and ultimately had to come downstairs just to see 2 agents standing there while the phone was ringing
Lady Bug and that’s just one of a few
Stink bug Friends one of a few in the room
All the heat they offered during 30 degree weather
Stayed 1 night in Oct 2025

10/10 Excellent

Ssohibou

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Nov 2025

6/10 Okay

jill

Traveled with group
Disliked: Amenities, property conditions & facilities
Sketchy place
Stayed 2 nights in Oct 2025

2/10 Terrible

andrew

Disliked: Cleanliness, amenities
The front desk was nice. Management was horrible. Almost everything about the room was wrong. I would suggest you find someplace to pay a little bit more for this is the third time of stayed here and they haven’t got it right anytime I asked for a refund and I was told because I booked through hotels.com that I couldn’t get a refund but little did I know because I did the pay at the hotel part. I did actually pay through the hotel not one bit of management is ever called me back to ask about how horrible my state was or anything to give me a refund.
Stayed 1 night in Nov 2025

8/10 Good

Patrick

Stayed 1 night in Nov 2025

10/10 Excellent

Dong

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking , clean room and staff are friendly
Stayed 2 nights in Oct 2025

8/10 Good

MARJORIE

Stayed 3 nights in Nov 2025

10/10 Excellent

Aaron

Liked: Cleanliness, property conditions & facilities
Nice!
Stayed 1 night in Nov 2025

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were nice but there was no microwave or refridgerator. It looks like they are still addingthem to the rooms as I saw a lot of them stacked up. Maybe it is still a work in progress. The staff was good, breakfast better than most places, and in general a good place to stay. I would stay there again.
Stayed 5 nights in Nov 2025

4/10 Poor

Kameelah

Disliked: Property conditions & facilities
There was no heat in the room I stayed in. I had to bring a personal heater. I also asked for the sheets on the bed to be changed because I have a toddler who makes messes. They told me that couldn't be done. So the whole rest of my stay I had dirty sheets that I basically begged them to change.
Stayed 5 nights in Oct 2025

8/10 Good

karen

Stayed 1 night in Oct 2025

6/10 Okay

Devin

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Oct 2025

2/10 Terrible

Brian

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing went well. First room didn't have heat, just space heaters, 2nd room same thing, third room same thing. Wake up the next morning and no hot water in the entire hotel. We checked out and found a new hotel. Ridiculous!!!
Stayed 2 nights in Oct 2025

8/10 Good

Ekaterina

Liked: Cleanliness
It was ok for the price
Stayed 1 night in Oct 2025

2/10 Terrible

Dakadra

Disliked: Property conditions & facilities
There was no heat in the rooms
Stayed 2 nights in Oct 2025

2/10 Terrible

Terra

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Room was totally outdated , the headboard was ripped and ran down . Wasn’t the cleanest , they don’t answer the phone at the front desk at all . Dogs barking all night next room over .
Stayed 1 night in Nov 2025

10/10 Excellent

Diana

Stayed 2 nights in Oct 2025

8/10 Good

charlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Easy parking
Stayed 1 night in Oct 2025

10/10 Excellent

Laila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

theresa

Traveled with family
Liked: Cleanliness, staff & service, amenities
it was just what I needed for a one night stay. Clean, easy place to get to from off the thruway. Would definitely recommend to others
Stayed 1 night in Oct 2025

4/10 Poor

Sheila

Disliked: Staff & service, amenities
I booked a room as I was participating in an event being held in the ballroom. Check-in was fine and nothing out of ordinary. I booked a king room, it did not have a mini fridge or microwave which are pretty standard for hotels these days, but rather just a Keurig. My husband and I needed to shower the next day and my husband had hot water for all of two minutes! He shut the water off to see if more hot water would come up in a minute for it to be ice cold. I called the front desk to make them aware that we don't have hot water and asked if we could use another room, maybe on a lower floor if hot water is having a hard time reaching the top floor which we were on. That was a no. Whomever was attending the front desk on Sunday 10/26 mentioned they would notify maintenance about the boiler and wouldn't have an idea when hot water would be made available, even after asking to use a different room to shower. The breakfast that was provided was close to empty by 9am when breakfast is being served until 10am. The main dining area had filthy tables including clear indications that some of the tables haven't been cleaned in quite some time because there was a layer of dust on them. People after us were not able to eat by the time they came down. Additionally, other guests were not happy they didn't have working heat in their rooms and had to use a space heater. I've stayed at way nicer places and didn't have a $100 security deposit being held. Should the owners of this hotel invest m
Stayed 1 night in Oct 2025