The bathroom door wouldn't close completely
excellent hotel. the receptionist can be little more friendly
Close to airport. Some repairs needed inside room. Nit as clean as I expect.
Everything, I mean everything was perfect and more than expected with the one exception of the pool closed Monday morning for cleaning. Now I call the hotel so the pool would be available for the time we were there and I was told it was up and running for our visit which would have included Monday morning. Everything else room, pool when it was open, & breakfast in the morning was just perfect.
Convenient and easy to check in. Was able to get right no sleep after a long flight and many delays.
The beds need a major upgrade,and kids need to be supervision not running around the hotel in bathing suit’s and no shoes also tiing up the elevator’s
Everyone was friendly— rooms were great!
Breakfast in the morning was amazing. The best I've ever had at an hotel. The staff were very friendly. The rooms were fine. A few design flaws specifically for those in wheelchairs. The entry door and bathroom door swing opposite direction which get in the way of the wet bar area and leaving very limited space for the wheelchair to access the area. There is no nightlight/dim lighting option so at night it's full blackout or the bright light in the bathroom. For an accessible room,it was excatly accessible.
Bed wasn't that comfortable..
Shuttle from Amtrak station; welcoming and efficient hotel staff; very comfortable/clean room; across the street from large shopping mall.
Property is nice and clean. Rooms are very nice and beds are comfortable. Only negative I would say is I paid for a “suite with separate living room” and I got a regular room with a couch. Orbitz advertised it as a separated room so I’m not sure whose fault it was. Overall the hotel was great and I would stay there again.
Great property, clean and a wonderful staff. Great customer service at every turn. That is a rare thing these days. I will be staying there again for sure!
Great hotel next to Destiny USA.
Few years ago we stayed here around the same time , very nice . . This time was terrible stains in carpet , bath tub terrible (luckily I bring cleaning products anyways )
It was a nice hotel. It was nice staying right next to Destiny USA.
Walking distance to the mall
Located in Lakefront within a 5-minute walk of Destiny USA, Embassy Suites by Hilton Syracuse Destiny USA is within 2 miles (3 km) of other popular sights like Museum of Science and Technology. This 3.5-star hotel welcomes guests with 209 rooms and conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.
Free cooked-to-order breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or make new friends at the free daily manager's reception.
47-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include sofa beds, sitting areas, and refrigerators.
At Embassy Suites by Hilton Syracuse Destiny USA, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. Free parking is included with your stay. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
The bathroom door wouldn't close completely
excellent hotel. the receptionist can be little more friendly
Thank you for the lovely rating, Subin!We're happy you had a pleasant stay with us and appreciated our beautiful accommodations. It's unfortunate you had such challenges with our front desk staff. We're disappointed we couldn't accommodate your needs and fix the problem. We hold ourselves to a higher standard. We'll address your concern with our management team moving forward.We strive for excellence so we look forward to sharing an even better experience with you soon!
Close to airport. Some repairs needed inside room. Nit as clean as I expect.
Thanks for the 4/5 rating, Christine! We're thrilled you enjoyed your time at Embassy Suites By Hilton Syracuse-Destiny USA so much! We look forward to sharing an even better experience with you soon. Have a lovely day!
Everything, I mean everything was perfect and more than expected with the one exception of the pool closed Monday morning for cleaning. Now I call the hotel so the pool would be available for the time we were there and I was told it was up and running for our visit which would have included Monday morning. Everything else room, pool when it was open, & breakfast in the morning was just perfect.
Thank you for the perfect rating, Maria! We are very pleased to hear that you had a wonderful stay at Embassy Suites by Hilton Syracuse-Destiny USA. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon! Thanks again for the feedback!
Convenient and easy to check in. Was able to get right no sleep after a long flight and many delays.
Thank you for the excellent rating, Cynthia! We endeavor to go above and beyond to ensure our guests have a memorable experience at Embassy Suites By Hilton Syracuse-Destiny USA! We look forward to hosting you again soon.
The beds need a major upgrade,and kids need to be supervision not running around the hotel in bathing suit’s and no shoes also tiing up the elevator’s
Thank you for sharing your thoughts with us, Michael. We appreciate the time you've taken to leave us your feedback. Hearing our guests' suggestions are extremely important to us. With that being said, we'll be sure to look into your concerns moving forward. We want to make sure those missteps are erased for our future guests. Once again, we appreciate the time you've taken to leave us a review. If there's any way we can accommodate you during a future visit, please let us know. Have a great day!
Everyone was friendly— rooms were great!
Thank you for sharing this wonderful review, Shirley! We are very pleased to hear that you had an enjoyable experience at Embassy Suites By Hilton Syracuse-Destiny USA! We appreciate your praise for our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us! We'd love to share another positive experience with you in the future!
Breakfast in the morning was amazing. The best I've ever had at an hotel. The staff were very friendly. The rooms were fine. A few design flaws specifically for those in wheelchairs. The entry door and bathroom door swing opposite direction which get in the way of the wet bar area and leaving very limited space for the wheelchair to access the area. There is no nightlight/dim lighting option so at night it's full blackout or the bright light in the bathroom. For an accessible room,it was excatly accessible.
Thank you for the lovely review, Mary! We are very proud to hear about the wonderful stay you had at Embassy Suites By Hilton Syracuse-Destiny USA. It is great to hear that you appreciated our breakfast selection and courteous staff. That's what we like to see! Please know that your concerns regarding our accommodations, will be addressed with the appropriate members of our team as we move forward to improve for the future. We hope you plan on staying with us again soon as we'd love to share another great experience with you. Thanks again!
Thank you for sharing your thoughts with us, Melissa.We appreciate the time you've taken to leave us your feedback. Hearing our guests' suggestions are extremely important to us. With that being said, we'll be sure to look into your concerns moving forward. We want to make sure those missteps are erased for our future guests.Once again, we appreciate the time you've taken to leave us a review. If there's any way we can accommodate you during a future visit, please let us know. Have a great day!