From the moment I arrived, it was clear that this establishment fails to meet even the most basic standards of hospitality and cleanliness. Upon arrival, I was informed that my multiple rooms weren't ready, despite arriving at the advertised check-in time. The front desk agent, Jared, delivered this news without a hint of apology or concern for my inconvenience. When I inquired about when the rooms might be available, he shrugged dismissively, leaving me completely in the dark. To make matters worse, Jared had the audacity to complain that they were "understaffed" - as if their staffing issues were somehow my problem and not a management failure. Adding insult to injury, the hotel offers complimentary drinks from 5:30 to 7:00 PM, but Jared refused to provide the drink tickets for all my rooms. Even though both rooms had been fully paid for over three weeks in advance, and despite one room not being ready past the guaranteed check-in time (through no fault of mine), I was denied the amenities I had rightfully paid for. This arbitrary withholding of included services was both unprofessional and showed a complete disregard for paying customers. I was made to feel like an unwelcome burden simply for expecting the room I had reserved to be ready on time. The appalling customer service didn't end there. Jared provided absolutely no information about Hotel amenities-breakfast, pool access, etc. Basic hospitality training seems to be entirely absent. Cleanliness is also an issue.