Property is nice and clean. Rooms are very nice and beds are comfortable. Only negative I would say is I paid for a “suite with separate living room” and I got a regular room with a couch. Orbitz advertised it as a separated room so I’m not sure whose fault it was. Overall the hotel was great and I would stay there again.
Great property, clean and a wonderful staff. Great customer service at every turn. That is a rare thing these days. I will be staying there again for sure!
Great hotel next to Destiny USA.
Few years ago we stayed here around the same time , very nice . . This time was terrible stains in carpet , bath tub terrible (luckily I bring cleaning products anyways )
It was a nice hotel. It was nice staying right next to Destiny USA.
Clean, spacious, and beautiful. Rooms are very clean and large.
This place was awesome! Would definitely stay again.
This is a Clean and very quiet place!! Staff is always ready to help.This is a very central location.
The stay was fine. We got a really good deal for the room, so I can't complain. Though I will say that it doesn't seem that there are any restrictions on visitors from states where the pandemic is raging. There were license plates from all over the country in the parking lot this weekend.
Right off the bat, let me state that the hotel was very clean and the staff was incredibly polite and helpful. Despite the COVID-19 situation, they went way out of their way to accommodate guests and provide and enjoyable atmosphere. The reason for the mediocre rating: The room! While clean and functional, it was poorly designed. I blame the architects for this, not the hotel staff. Looking at the floor plan of the hotel, it would appear that all rooms ending in "19," (eg. 219, 519, 719, etc.) should have been utility rooms or electrical rooms because they are built in an interior corner and have 1 window, approximately 24" wide which mostly faces a brick wall of the hotel. Also, because of the setup of the room, if I wanted to look out of the tiny window, I would have to wedge myself between the couch and the window to do so. The king size bed was basically tucked into an alcove which was just slightly larger than the bed itself causing a quasi-claustrophobic effect. The room design (and view) were what I expect when I check into an older Manhattan hotel. Calling this room a suite, even a "studio suite" is a stretch. The hotel did not appear to be anywhere close to capacity, so there was no reason that we should have been assigned a room of this caliber. If not for the COVID-19 situation, and the fact that the unoccupied rooms had seals on the doors indicating that they had been properly sterilized, I would have asked the front desk for a different room.
We have stayed at this hotel numerous times! This time was our first disappointing one! It was a clean as usual- hallways full of trash and housekeeping items left behind, room wasn’t as clean and lobby was so busy constantly and just not kept as immaculate as before! Maybe just a busy weekend or something!
Very nice hotel. Nice rooms, location is great. We will stay again for sure. Great breakfast and free drinks at the var in the evening for happy hour
I always feel like when i book with Orbitz, they give us the most out of the way room. We always end up with a queen bed instead of a king. Our view is always terrible. The staff treats you differently because you book through a third party.
It was clean and staff was friendly. I didn’t like that while we were there a school or childrens group was there so the pool was full of kids the whole time it was open.
Walking distance to the mall
Located in Lakefront, Embassy Suites by Hilton Syracuse Destiny USA is adjacent to Destiny USA with other popular attractions like Museum of Science and Technology within a couple of miles (3 km). This 3.5-star hotel welcomes guests with 209 rooms and conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.
Free breakfast is included with your stay. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or make new friends at the free daily manager's reception.
All 209 air-conditioned accommodations feature living rooms. Guests can expect free WiFi and 47-inch plasma TVs with cable channels. Bathrooms have hair dryers and free toiletries. Sofa beds, microwaves, and refrigerators are other standard amenities.
At Embassy Suites by Hilton Syracuse Destiny USA, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. Free parking is included with your stay. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
Property is nice and clean. Rooms are very nice and beds are comfortable. Only negative I would say is I paid for a “suite with separate living room” and I got a regular room with a couch. Orbitz advertised it as a separated room so I’m not sure whose fault it was. Overall the hotel was great and I would stay there again.
Great property, clean and a wonderful staff. Great customer service at every turn. That is a rare thing these days. I will be staying there again for sure!
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Great hotel next to Destiny USA.
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Few years ago we stayed here around the same time , very nice . . This time was terrible stains in carpet , bath tub terrible (luckily I bring cleaning products anyways )
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It was a nice hotel. It was nice staying right next to Destiny USA.
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Clean, spacious, and beautiful. Rooms are very clean and large.
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This place was awesome! Would definitely stay again.
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This is a Clean and very quiet place!! Staff is always ready to help.This is a very central location.
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