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Recent guest reviews

This is a Clean and very quiet place!! Staff is always ready to help.This is a very central location.

The stay was fine. We got a really good deal for the room, so I can't complain. Though I will say that it doesn't seem that there are any restrictions on visitors from states where the pandemic is raging. There were license plates from all over the country in the parking lot this weekend.

Right off the bat, let me state that the hotel was very clean and the staff was incredibly polite and helpful. Despite the COVID-19 situation, they went way out of their way to accommodate guests and provide and enjoyable atmosphere. The reason for the mediocre rating: The room! While clean and functional, it was poorly designed. I blame the architects for this, not the hotel staff. Looking at the floor plan of the hotel, it would appear that all rooms ending in "19," (eg. 219, 519, 719, etc.) should have been utility rooms or electrical rooms because they are built in an interior corner and have 1 window, approximately 24" wide which mostly faces a brick wall of the hotel. Also, because of the setup of the room, if I wanted to look out of the tiny window, I would have to wedge myself between the couch and the window to do so. The king size bed was basically tucked into an alcove which was just slightly larger than the bed itself causing a quasi-claustrophobic effect. The room design (and view) were what I expect when I check into an older Manhattan hotel. Calling this room a suite, even a "studio suite" is a stretch. The hotel did not appear to be anywhere close to capacity, so there was no reason that we should have been assigned a room of this caliber. If not for the COVID-19 situation, and the fact that the unoccupied rooms had seals on the doors indicating that they had been properly sterilized, I would have asked the front desk for a different room.

We have stayed at this hotel numerous times! This time was our first disappointing one! It was a clean as usual- hallways full of trash and housekeeping items left behind, room wasn’t as clean and lobby was so busy constantly and just not kept as immaculate as before! Maybe just a busy weekend or something!

Very nice hotel. Nice rooms, location is great. We will stay again for sure. Great breakfast and free drinks at the var in the evening for happy hour

I always feel like when i book with Orbitz, they give us the most out of the way room. We always end up with a queen bed instead of a king. Our view is always terrible. The staff treats you differently because you book through a third party.

It was clean and staff was friendly. I didn’t like that while we were there a school or childrens group was there so the pool was full of kids the whole time it was open.

I liked the walkway to the mall...your breakfast area was really nice..and the food was good as well...this was my second stay there I will definitely stay there again...

The hotel was very nice, clean and comfortable. Breakfast and evening snacks were good, and the restaurant had good food as well. It’s close to the mall if you like to shop and easy to get on/off the highways.

Property is brand new. Excellent location adjacent to the Mall. In fact, they are building a breezeway directly to the mall. Folks were especially nice and helpful at the hotel. Definitely recommend it if your staying in Syracuse

What a great facility and the location is awesome. With a nice size mall directly behind with multiple restaurants, it was a great stay. The restaurant was nice, drinks and apps for happy hour, breakfast in the morning were complimentary. Rooms were large, modern and clean!

Very modern clean hotel. Staff was efficient and knowledgeable. No bathtub in our room. No hot tub either. Reception was nice but it could have been more substantial than chips and dip. Breakfast was great. Location was fantastic. Too expensive for what we got. Won’t be many returning visitors

311-371 Hiawatha Blvd. Syracuse NY

Hotel highlights

  • Steps from Destiny USA
  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Lakefront, Embassy Suites by Hilton Syracuse Destiny USA is adjacent to Destiny USA with other popular attractions like Museum of Science and Technology within a couple of miles (3 km). This 3.5-star hotel welcomes guests with 209 rooms and conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi.


Dining

Free breakfast is included with your stay. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or make new friends at the free daily manager's reception.


Rooms

All 209 air-conditioned accommodations feature living rooms. Guests can expect free WiFi and 47-inch plasma TVs with cable channels. Bathrooms have hair dryers and free toiletries. Sofa beds, microwaves, and refrigerators are other standard amenities.


Property features

At Embassy Suites by Hilton Syracuse Destiny USA, guests enjoy features like an indoor pool, a 24-hour fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle at scheduled times. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Suite, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 4

Suite, 1 King Bed, Accessible (Hearing)

1 King Bed | Sleeps 4

Suite, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 4

Suite, 2 Queen Beds

2 Queen Beds | Sleeps 6

Guest reviews for Embassy Suites by Hilton Syracuse Destiny USA

Everyone (22) Couples (1) Family (8)
5
Family

This is a Clean and very quiet place!! Staff is always ready to help.This is a very central location.

By , from Ogd. Ny on Oct 20, 2020

Review comment responded on Oct 20, 2020

Thank you.

3
Family with small children

The stay was fine. We got a really good deal for the room, so I can't complain. Though I will say that it doesn't seem that there are any restrictions on visitors from states where the pandemic is raging. There were license plates from all over the country in the parking lot this weekend.

By , from Holliston, MA on Aug 10, 2020

Review comment responded on Aug 11, 2020

Thank you for your feedback.

5
Everyone

By on Aug 8, 2020

Review comment responded on Aug 11, 2020

Thank you.

3
Family Partner Couples

Right off the bat, let me state that the hotel was very clean and the staff was incredibly polite and helpful. Despite the COVID-19 situation, they went way out of their way to accommodate guests and provide and enjoyable atmosphere. The reason for the mediocre rating: The room! While clean and functional, it was poorly designed. I blame the architects for this, not the hotel staff. Looking at the floor plan of the hotel, it would appear that all rooms ending in "19," (eg. 219, 519, 719, etc.) should have been utility rooms or electrical rooms because they are built in an interior corner and have 1 window, approximately 24" wide which mostly faces a brick wall of the hotel. Also, because of the setup of the room, if I wanted to look out of the tiny window, I would have to wedge myself between the couch and the window to do so. The king size bed was basically tucked into an alcove which was just slightly larger than the bed itself causing a quasi-claustrophobic effect. The room design (and view) were what I expect when I check into an older Manhattan hotel. Calling this room a suite, even a "studio suite" is a stretch. The hotel did not appear to be anywhere close to capacity, so there was no reason that we should have been assigned a room of this caliber. If not for the COVID-19 situation, and the fact that the unoccupied rooms had seals on the doors indicating that they had been properly sterilized, I would have asked the front desk for a different room.

By , from Montgomery County, NY on Aug 2, 2020

Review comment responded on Aug 3, 2020

Thank you for your feedback.

1
Everyone

By on Jun 21, 2020

Review comment responded on Jun 22, 2020

We would like to know how we can better serve you in the future.

5
Everyone

By on Jun 19, 2020

Review comment responded on Jun 19, 2020

Thank you.

4
Family with small children

We have stayed at this hotel numerous times! This time was our first disappointing one! It was a clean as usual- hallways full of trash and housekeeping items left behind, room wasn’t as clean and lobby was so busy constantly and just not kept as immaculate as before! Maybe just a busy weekend or something!

By on Mar 9, 2020

Review comment responded on Mar 9, 2020

Thank you for leaving feedback on your most recent stay. We will work hard to address your concerns. All the best.

4
Family

Very nice hotel. Nice rooms, location is great. We will stay again for sure. Great breakfast and free drinks at the var in the evening for happy hour

By on Mar 8, 2020

Review comment responded on Mar 9, 2020

Thank you.

2
Family

I always feel like when i book with Orbitz, they give us the most out of the way room. We always end up with a queen bed instead of a king. Our view is always terrible. The staff treats you differently because you book through a third party.

By , from Corning, New York on Mar 1, 2020

Review comment responded on Mar 2, 2020

Thank you for leaving feedback on your most recent stay. We we will address the issues with our team. All the best.

5
Everyone

It was clean and staff was friendly. I didn’t like that while we were there a school or childrens group was there so the pool was full of kids the whole time it was open.

By on Jan 13, 2020

Review comment responded on Jan 27, 2020

Thank you !

Embassy Suites by Hilton Syracuse Destiny USA

311-371 Hiawatha Blvd., Syracuse, NY 13204
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