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Best Western Stoke on Trent City Centre Hotel

3.0 star property
Hotel with a sauna, a quick walk to Regent Theatre

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Photo gallery for Best Western Stoke on Trent City Centre Hotel

Indoor pool
Interior detail
Suite, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets
Serves lunch, dinner, and happy hour
Point of interest

Reviews

7.0 out of 10
Good

Popular amenities

  • Hot Tub
  • Gym
  • Parking available
  • Pool
  • Bar

Explore the area

Map
66 Trinity Street Hanley, Stoke-on-Trent, England, ST1 5NB
  • Regent Theatre
    ‪3 min walk‬
  • Victoria Hall
    ‪6 min walk‬
  • Waterworld
    ‪17 min walk‬
  • Manchester (MAN)
    ‪44 min drive‬

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Room options

View all photos for Executive Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

Executive Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed) | Desk, iron/ironing board, free WiFi, bed sheets

Executive Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

Family Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed) | Desk, iron/ironing board, free WiFi, bed sheets

Family Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Executive Room, 2 Twin Beds, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Executive Room, 2 Twin Beds, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Twin Bed, Non Smoking

Standard Room, 1 Twin Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Twin Bed, Non Smoking

  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Executive Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Twin Beds, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Family Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Suite, 1 Double Bed, Non Smoking

Superior Suite, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Superior Suite, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Stoke-on-Trent

Best Western Stoke on Trent City Centre Hotel places you within a 5-minute walk of popular attractions such as Regent Theatre and Victoria Hall. This 135-room hotel welcomes guests with conveniences like a bar/lounge, an indoor pool, and free in-room WiFi.

What's nearby

  • Regent Theatre - 3 min walk - 0.2 miles
  • Victoria Hall - 6 min walk - 0.4 miles
  • Waterworld - 17 min walk - 0.9 miles
  • Staffordshire University - 3 min drive - 1.1 miles
  • Kings Hall - 3 min drive - 1.9 miles

Getting around

  • Longport Station - 5 min drive
  • Manchester Airport (MAN) - 40 min drive

Restaurants

  • ‪The Sugarmill - ‬2 min walk
  • ‪Bottle Craft - ‬3 min walk
  • ‪Pink - ‬4 min walk
  • ‪The Unicorn Inn - ‬3 min walk
  • ‪Portofino - ‬1 min walk

About this property

Best Western Stoke on Trent City Centre Hotel

Hotel with a sauna, a quick walk to Regent Theatre
Guests of Best Western Stoke on Trent City Centre Hotel have access to an indoor pool, a gym, and a sauna. Self parking is offered for GBP 7.50 per day. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a hot tub, and a conference center.
Guests can expect to find free WiFi and plasma TVs with digital channels. Bathrooms have hair dryers and free toiletries. Other amenities include coffee makers, ironing boards, and desks.
An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Languages

English, Polish, Romanian

Similar properties

Bar (on property)

DoubleTree by Hilton Stoke on Trent

  • Pool
  • Free WiFi
  • Restaurant
  • Breakfast available
8.6 out of 10, Excellent, 1,006 reviews
$105 nightly
The price is $126
Jun 15 - Jun 16
Total includes taxes and fees
DoubleTree by Hilton Stoke on Trent

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (GBP 7.50 per day)
  • RV/bus/truck parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: GBP 14.50 for adults and GBP 7 for children
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Bennett s Bar
  • Restaurant 66

Things to do

  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 9 meeting rooms
  • Business center
  • Conference center (7,610 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 5 floors
  • Built in 1900
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for GBP 15.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: GBP 50.00 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately GBP 14.50 for adults and GBP 7.00 for children
  • Self parking fee: GBP 7.50 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night
  • Facilities fee: GBP 6.50 per person, per day and includes use of: sauna; hot tub; swimming pool; fitness facilities

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a debit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A debit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Quality Stoke Stoke-on-trent
Stoke Quality Hotel
Quality Stoke
Quality Hotel Stoke Stoke-on-trent
Quality Hotel Stoke Trent Stoke-on-trent
Quality Hotel Stoke Trent
Quality Stoke Trent Stoke-on-trent
Quality Stoke Trent
Best Stoke On Trent City
Quality Hotel Stoke on Trent
Best Western Stoke on Trent City Centre Hotel Hotel
Best Western Stoke on Trent City Centre Hotel Stoke-on-Trent

Frequently asked questions

What's there to do close to Best Western Stoke on Trent City Centre Hotel?

This hotel is located in Stoke-on-Trent, just steps from Regent Theatre and The Potteries Museum and Art Gallery, and within a short walk of Victoria Hall. You'll also find Waterworld and Cariba Creek less than a mile away.

Is there parking available at Best Western Stoke on Trent City Centre Hotel?

Yes, parking is offered for GBP 7.50 per day. RV/bus/truck parking is also available for guests.

Does Best Western Stoke on Trent City Centre Hotel feature a casino on the premises?

No, Best Western Stoke on Trent City Centre Hotel doesn't have a casino.

Is there an indoor pool at Best Western Stoke on Trent City Centre Hotel?

Yes, this hotel has an indoor pool along with a hot tub.

Is Best Western Stoke on Trent City Centre Hotel good for couples?

Couples staying at this hotel will appreciate amenities like a bar plus some guestrooms include courtyard views and free Internet access.

Does Best Western Stoke on Trent City Centre Hotel have a hot tub?

Yes, this hotel has a spa tub.

Does Best Western Stoke on Trent City Centre Hotel have a restaurant that serves breakfast?

Yes, Best Western Stoke on Trent City Centre Hotel serves buffet breakfast for a surcharge each morning at Restaurant 66.

Does Best Western Stoke on Trent City Centre Hotel allow pets to stay free of charge?

No, pets aren't allowed at Best Western Stoke on Trent City Centre Hotel though service animals are welcome.

Are there connecting rooms at Best Western Stoke on Trent City Centre Hotel?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Best Western Stoke on Trent City Centre Hotel?

The closest major airport to Best Western Stoke on Trent City Centre Hotel is Manchester Airport (MAN), which is about 23.6 mi away.

Are there rooms with balconies that I can book at Best Western Stoke on Trent City Centre Hotel?

No, there aren't any guestrooms with balconies at Best Western Stoke on Trent City Centre Hotel.

Does Best Western Stoke on Trent City Centre Hotel offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Best Western Stoke on Trent City Centre Hotel.

Best Western Stoke on Trent City Centre Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 218 out of 1000 reviews
Rating 8 - Good. 352 out of 1000 reviews
Rating 6 - Okay. 230 out of 1000 reviews
Rating 4 - Poor. 108 out of 1000 reviews
Rating 2 - Terrible. 92 out of 1000 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Mark

Liked: Staff & service
Disliked: Property conditions & facilities

Water torture!

The hotel was ok and in a great location for our visit to Stoke-on-Trent. The room we were given was small, with the double bed up against the wall. When in the room there was the sound of water running and this never stopped, even after telling the reception and was told by them that the maintenance people would sort it out, but no, it kept on running! It was like water torture! So if room 317 is allocated to you, then insist on another room!! The breakfast was good and the staff serving were all very friendly and helpful.
Stayed 2 nights in Nov 2022

8/10 Good

Lauren

Stayed 1 night in Nov 2022

8/10 Good

Kenneth

Traveled with group
Liked: Staff & service
It was ok
Stayed 1 night in Nov 2022

10/10 Excellent

Michael

Stayed 1 night in Nov 2022

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

worse experience

First ever experience to stay in Best Western Hotel. No heating for the duration of stay, asked several times, experience cold feet. I was told at one point by one of the receptionists that's why duvet are provided. Had to checked out.
Stayed 1 night in Oct 2022

6/10 Okay

David

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Great location, way too tired.

Staff were excellent at solving problems... If which there were a few. The hotel is VERY tired and a bit scabby. The room needs a good scrub too, not the cleanest! 😞
Stayed 2 nights in Oct 2022

8/10 Good

Nikki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal location for Regent Theatre goers

We were greated by a friendly recepcionist who was very helpful and polite. The bedroom was clean and spacious with everything needed for a short stay. The buffet style breadfast was plentiful and well cooked. The hotel is very close to the centre of town. Ideal if going to the Regent Theatre as it is only a short 5 minute walk away. Would recommend this hotel if staying in Stoke
Stayed 1 night in Oct 2022

2/10 Terrible

Stephen

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
After a 9 hour drive from the North of Scotland we looked forward to a meal and bed, that first night the room was so hot due to the radiator stuck full open due to no thermostat being fitted. We had the windows open which due to the noise off the road exacerbated the lack of sleep. The next morning we went to the swimming pool to try and unwind but then to be charged 6pp to use the pool (and empty hot tub). We spoke to the receptionist regarding the radiator and a supposed maintenance person looked at the radiator which did not get fixed, spoke to the receptionist again regarding this and was told he could not fit a replacement thermostat, FYI this is a 2 second job to screw on a unit. The attitude and inability to resolve this matter meant a second night of no sleep in a furnace of a bedroom. Just what we needed for a 9 hour drive home. Stayed in many Best Western hotels and this by far is the arm pit of them all. Hope they learn some manners and customer services and look after their guests.
Stayed 2 nights in Oct 2022

6/10 Okay

Graham

Stayed 1 night in Oct 2022

6/10 Okay

joseph

Traveled with family
Liked: Staff & service
The property is fine for the price paid. Staff are pleasant and helpful.
Stayed 1 night in Oct 2022

4/10 Poor

Alain

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Old. In desperate need of refurb
Stayed 2 nights in Oct 2022

8/10 Good

FREDERIC

Liked: Cleanliness, staff & service, property conditions & facilities
This is a tired building, but in the process of being refurbished, which meant fresh paint smells.The room was very clean, even though with a bland boring decor. A newly refitted bathroom helped improve the impression. All staff were friendly and welcoming. A disappointment was that at 21h00 the restaurant was already closed. Breakfast was fine. The area around the hotel is kept clean (the outside still needs refurbishing) but suffers from the fact that this corner of Stoke on Trent is dull and boring
Stayed 1 night in Oct 2022

10/10 Excellent

Nigel

Stayed 2 nights in Oct 2022

6/10 Okay

Laura

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service

Pretty basic, a bit disappointing

Hotel was clean, fairly comfortable etc but a bit dated and basic, could do with tlc. We were disappointed to find that the leisure centre was closed for a few weeks (planned), which had we known, would have booked elsewhere for our fairly last minute booking, as was primarily for the kids to relax after very long drive. Also facilities basic, we had a family room but when I phoned down to reception (on my mobile because room phone broken) to ask if there were any hot chocolate sachets for the kids, was told, no, only tea and coffee. Just found things pretty sub standard and attitude wise, no real apology offered for inconvenience or offer of help. Little accomodations would have helped make it much better for the kids
Stayed 1 night in Oct 2022

4/10 Poor

Melanie

Traveled with family
Disliked: Property conditions & facilities, room comfort

Upgrade needed.

Room was very small. Double bed also felt tiny. The room was boiling hot and it was impossible to turn off heating. We opened the windows but then got all the noise from the street. Shower had 0 power and felt like a trickle although it was warm. My 7 year old daughter commented on it being an “old hotel” because the bath was cracked and the paint flaking. When a 7 year old notices - you need an upgrade. It did the job of a bed for the night but wouldn’t stay for more than a night.
Stayed 1 night in Oct 2022

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine for a couple of night stay
Stayed 2 nights in Oct 2022

8/10 Good

Stéphane

Stayed 1 night in Oct 2022

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Disliked: Room comfort

Quick Stop.

The first room we were sent was very small and even smaller bed. We were moved to a much better room. The property is obviously older but maintained moderately well
Stayed 1 night in Oct 2022

8/10 Good

Catherine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Joanne

Traveled with family
Liked: Room comfort

Theatre stay Stoke on Trent

Its an old hotel. Reviews before we arrived had me thinking the worse. Agsin its an old hotel, we had a room in the newer extension. Room is dated but was fine. Does it need a coat of paint and bathroom updating yes but it isn't as bad as some reviews led us to believe. Didn't eat at the hotel so can't comment on the food. If going to Regent Theatre its a short walk from the hotel. Would i stay again, yes its wasn't brilliant and it wasn't terrible also.
Stayed 2 nights in Sep 2022

8/10 Good

Carlo

Stayed 1 night in Sep 2022

8/10 Good

Jackie

Stayed 1 night in Sep 2022

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

Craig

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good, comfy hotel

Stayed here many times now. Good, comfy rooms bathrooms could do with updating. The parking should be free seeing as it's next to the hotel. The swimming pool is really good and the breakfast was very very good.
Stayed 1 night in Sep 2022

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