I was surprised at how the staff was not customer focussed. No greeting when I came up to the desk clerk even though I said "Hello". My mom, who is elderly, had to go to front desk to get extra blanket and the desk clerk kept talking to another employee rather than helping my mother until she was done with her conversation. It seems common customer service is missing here. They don't smile and seem miserable. The hotel was clean, but no free breakfast and coffee shop was closed. The hotel is in a safe area and the room was comfortable, just don't expect anyone going out of their way to help you.
Everything was fine
The hotel looks old. The surrounding area looks a bit sketchy. We arrived late in the evening and there were some homeless around the parking area shouting.
Cleaning staff was very professional.
Very nice property and spacious rooms. Priced very good.
Awesome
Horrible hotel. Filthy bathtub filled with thousands of black hairs. It looked like someone had shaved off their 5-o’clock shadow. The iron doesn’t work Staff never answers the phone at the front desk.
The 55" Tv. Gym was small but nice.
Perfect
Couldn't sleep next door was fighting, making loud noise had to call the front desk twice.
Neighbors were noisy until like 2am. Someone on our floor was smoking marijuana everyday in their room.
There are many restaurants and shopping nearby the location. It's also far enough away from the freeway where there is no noise.
Large and spacious property with clean rooms. The only downside to my stay is that the hot tub was not working. I will be book again in the future.
They did not honor the reservation. They were full and had no rooms available. There were also hookers in the parking lot and it was a unsafe situation.
Hilton Stockton places you within a mile (2 km) of San Joaquin Delta College and University of the Pacific. This 198-room, 3.5-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat.
55-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and free newspapers are also standard. Housekeeping is available on request.
Guests of Hilton Stockton enjoy an outdoor pool, free WiFi in public areas, and meeting rooms. If you decide to drive, there's free parking. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include conference space, a 24-hour business center, and express check-out.
I was surprised at how the staff was not customer focussed. No greeting when I came up to the desk clerk even though I said "Hello". My mom, who is elderly, had to go to front desk to get extra blanket and the desk clerk kept talking to another employee rather than helping my mother until she was done with her conversation. It seems common customer service is missing here. They don't smile and seem miserable. The hotel was clean, but no free breakfast and coffee shop was closed. The hotel is in a safe area and the room was comfortable, just don't expect anyone going out of their way to help you.
Dear Robert,I am very sorry to hear that you didn't enjoy your stay with us. We strive to make every guest encounter a positive and memorable one. We regret that we missed the mark on your most recent stay with us. I understand that you were dissatisfied with the front desk staff's customer focus. I want you to know that we are using this feedback to improve our guest experience in the future. Thank you again for taking the time to provide us with valuable feedback. Thank you,Hotel Management Team
Everything was fine
Dear Deloris,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team
The hotel looks old. The surrounding area looks a bit sketchy. We arrived late in the evening and there were some homeless around the parking area shouting.
Dear Lilan,Thank you so much for taking the time to review our hotel. We appreciate your comments and we would like to let you know that we will be beginning a substancial renovation of all our rooms this fall. Thank you for selecting us for your stay and we hope to welcome you back on on your next visit to the area.Thank you,Hotel Management Team
Cleaning staff was very professional.
Dear Chris, Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area. Thank you, Hotel Management Team
Very nice property and spacious rooms. Priced very good.
Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area. Thank you, Hotel Management Team
Awesome
Thank you for staying with us and for your great review of our hotel! We are glad you enjoyed your stay and look forward to seeing you on your next visit to Stockton.
Horrible hotel. Filthy bathtub filled with thousands of black hairs. It looked like someone had shaved off their 5-o’clock shadow. The iron doesn’t work Staff never answers the phone at the front desk.
Dear Sumi, I am very sorry to hear that you didn't enjoy your stay with us. We strive to make every guest encounter a positive and memorable one. We regret that we missed the mark on your most recent stay with us. I have shared your review with our management team for us to improve services. Thank you for taking the time to provide us with valuable feedback. Thank you, Hotel Management
,Dear Peter,Thank you so much for taking the time to review our hotel and thank you for selecting us for your stay. We look forward to welcoming you back on your next visit to the area.Thank you,Hotel Management Team