The Good: This is a really lovely condo, very beautifully decorated with a nice kitchen and comfortable furniture. Definitely one of the nicer Sunchase condos I've stayed in. My mother and I enjoyed staying here, and my reduction of one star does not reflect our feelings about this condo or Sunchase Beachfront, which we love.
The Less Good: Although the condo was mostly very clean and tidy, I did notice old empty food/drink trash under the master bed. I just happened to see it when I got down on the floor to get something I dropped. It seemed very strange that housekeeping missed it, and we did leave a note about this for the next cleaning.
The Bad: Unfortunately, our nice visit got off to a rough start. After arriving and checking in with Padre Island Rentals, the company that manages this unit, we got to the condo to discover that the entry code did not work. After two other codes did not work, either, it was determined that the battery must be dead. They told us they were sending someone with a key, which we expected to take around 5-10 minutes, but in actuality left us standing in the parking lot in the dark for over an hour waiting while stressed and tired (not to mention being eaten by mosquitoes) after our 10-hour drive. I called back multiple times to check on the status of the key, repeatedly reassured that it was coming soon, and then finally found out the employee bringing the key could not find us, so I needed to give him directions…despite this being the same person who just handed us printed directions at check-in. We were standing right outside of this condo unit the whole time, and it was evident that he had never been to Sunchase and didn’t know his way around. He did apologize for the delay, and I know it wasn’t intentional, but I do think that how any organization handles an unexpected problem says a lot. (By contrast, the Sunchase security guard was incredibly professional and kind, and even waited with my mother and me the whole time so we were not alone.) I was curious to find out if anyone would offer us some form of compensation or a future discount for the trouble, but we didn't hear from anyone after the physical key was delivered, even though they had indicated someone would come by to replace the battery in the keypad. I really hope it does get replaced and the next guest does not have the same stressful experience we had!