This home has plenty of positives. With the location, it is easy to get to Pigeon Forge and Gatlinburg. The layout is spacious, and the owners respond very quickly if an issue arises. The pillows were comfortable and they do have four kitchen chairs with one extra (I read a review earlier complaining about this, so they must have listened and updated the pillows and chairs.).
However, the house is in need of updates. The blinds are broken. They are missing slats and you cannot lift them to open the windows. There is cracked tile in the bathrooms, so you have to be careful how you walk. The first time I used the oven, the right side of the handle fell off, so I could only pull open the oven with the left side of the handle. The last time I cooked, the oven handle fell completely off, making the front of the oven door fall to the ground. They did not provide any dish soap, only dishwasher pods, so we could not wash dishes by hand. The kitchen supplies were sparse, only having just two small frying pans. The strangest thing is that I received an email from the owners before I had any problems stating "We sincerely apologize for the issues that you had during your stay. Truly this wasn't the experience we had hoped for..." It continued to say "We would sincerely appreciate it if you don't leave us a bad review, as it kills our family's business..." It feels like they know their VRBO has major issues and just expect each customer to write them a bad review and preemptively ask them not to do so.
Overall, we felt safe in the area, enjoyed the hot tub and had a good time.