W Seattle4.5 out of 5.0
Recent guest reviews
I found the staff to be exceptionally accommodating and knowledgeable. They seemed to anticipate our every need. The front desk staff was easy to work with and willing to address our needs as they arose. There was an issue with water on the stairways and it would have been great if staff had advised of when the stairwell was accessible but we had to keep calling back.
The hotel itself is very nice and the staff is first rate. The people at the door, front desk, housekeeping, were just wonderful. Warm but professional, helpful but moved through a bit of a line very efficiently. Total pros. The beds were so comfy and the room was spotless. The bathroom was very clean, cleaner than most I've been to. It was obvious cleanliness was important here. I would have rated the hotel higher, except it wasn't quite as luxe as a 5 star hotel should be, and also feeling a little bit nickel and dimed with the fees for everything in the room. A bottle of water set out- how nice! - then saw it was four bucks. I get it - a minibar costs money, but the normal gratis things I've seen at a two star hotel had a cost here. But, overall, a minor thing and it was nice to have snacks available, even if we didn't eat them. The restaurant was great for breakfast. The greek yogurt with granola and fruit was absolutely delicious. Coffee kept flowing, too. Eggs were just right. It was easy to find options for all dietary needs. The city of Seattle itself was a far more... surreal. The homeless problem in Seattle is unlike anything I've seen elsewhere outside of certain small regions in New York. Literally the homeless are camping out on every block, although not in front of the building. Probably 10-30 homeless people in front of pretty much every building on every block, in every walkway, entryway, alley, and sidewalk that is covered, except for the tiny island of the hotel, in a sea of sleeping bags. It was very obvious that the hotel was great about keeping the homeless from bothering hotel guests within a 10 yard perimeter but outside that it was just overwhelming after dark. Day or night, you can't walk more than 40 yards without smelling marijuana. People collapsed on the ground during the day and night, from overdoses getting CPR and Narcan from passers-by, ambulances taking them away then coming back for someone else. It was shocking and frightening. Tent cities in every open green space at a highway exit, under every bridge. It felt like being in a war zone. For this reason, I'm not coming back to Seattle again, at least not until the city cleans things up, improves the homelessness and drug situation. If I HAD to return and stay downtown, it would be at the W for sure and I wouldn't walk ANYWHERE in Seattle no matter how nice the hotel.
Overall, my stay here was decent. Check-in process was efficient, but lacked a personal touch. I had booked a "spectacular view" room, but was given a room on the 14th floor with a view of...a grey wall. Nothing spectacular about it at all. I requested to change rooms, and was given the option to upgrade to a "Fabulous" room on the 21st floor for a small extra charge, which I agreed to. The "Fabulous" room itself was very nice with a much better view. However, I could hear everything my next door neighbors were doing in their room, which was awful. Especially at 3:30am, being woken up by their screaming, moaning, irritating, incessant cackling, loud music, and the opening/closing of drawers. This happened two nights in a row - both nights I called the Front Desk to report it. The first night, the person who answered the phone sounded very apologetic and sent security up. Security ended up knocking on my door, at around 3:45am, to let me know they didn't hear anything. First of all - is this a thing? Second, I'm a lone female traveler, and I felt extremely uncomfortable having a security guy tell me he's on a 16 hour shift, and trying to crack jokes with me about the situation. There was nothing cool about it. The second night it happened, the front desk person was pretty curt and sounded like I was being an inconvenience for reporting something again, but at least this time, security ended up knocking on my neighbor's room and got them to quiet down. In the end, I was given breakfast vouchers along with a nice note, and the upgrade charges were removed from my bill, which was all very much appreciated. However, I used to work for a Starwood property, and have stayed at many Starwood properties all over the world, including the W in Hong Kong, San Diego, and Bali, and I know where the service levels should be at - and this property was definitely not consistently meeting them in certain areas.
Stayed in a Wow Suite. SPG Gold on a Platinum challenge, paid for the suite. Super underwhelming. A lot of open empty space. Awkwardly placed sofa. Nothing compared to suites at the Andaz in West Hollywood or Tokyo. I wouldn't say that it's worth the money to repeat at all. Ordered room service for breakfast - asked for an egg white omelette, got this dried out burrito looking thing, not egg white. Ordered Avocado toast. It turned out to be Avocado and a side of toast. Really strange. Notified the front desk immediately and they didn't offer to refund or discount. Seems like this W was built in the early 2000s and otherwise abandoned since. It's got nothing on the Four Seasons Seattle.
Staff at the W were great, including concierge Mykaela. Loved the local reccos and waking up to the NYT and Seattle Times was bliss on Sunday morning. Will definitely return to the W and hope for a Seahawks W.
We ended up booking W for my birthday weekend. My sister and family came from Chicago and we were looking into staying downtown Seattle. We booked through Hotwire which gave us an amazing rate. It was a wonderful surprise. Our rooms were adjacent and communicated by a door inside the room. The children loved that!! The room was super clean, the toiletries were super high quality, soft towels, nice pillows. We will consider staying there again for a future visit and totally recommend it to anyone who’s looking for a superb hotel with a great location in Seattle. Parking is expensive tho...
Great location, fun swanky bar! Everyone very hospitable, rooms very clean and extremely comfortable. Never had a chance to try the food but great happy hour, in town for family and Seahawk game worked out perfect!
We stay in Seattle several times a year with this being our first stay at the W, but it won't be our last. From the convenient location, very clean rooms, attention to detail and friendly staff, our expectations were exceeded. Oh wait, did I forget to mention the amazing pillows?! The pillows probably sealed the deal for me on making this an exceptional stay. The attention to detail, down to the changing of the elevator rugs three times a day, shows the level of service you can expect from this hotel. If the stars align, we'll be back in a couple of weeks!
Very modern hotel. Great service! Parking cost seemed high so we opted to park at garage just up the street but realized that the cost of hotel parking would have been way cheaper since they include in and out service and the other garages don’t.
First class facility with attention to detail in terms of customer service. Great room with all the amenities in a fabulous downtown location in the heart of Seattle. Shopping, restaurants and touristy activities close by.
- Walking distance to Nordstrom and Pike Place Market
- Free WiFi in public areas
- Onsite dining
- 24-hour fitness center
Located in Seattle Central Business District, W Seattle is within a 10-minute walk of popular sights such as Nordstrom and Pike Place Market. This 424-room, 4.5-star hotel has a restaurant, a 24-hour fitness center, and a conference center. Centrally located in Seattle, the hotel is also a short walk from Columbia Center and Seattle Great Wheel.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
All 424 recently renovated rooms provide minibars, espresso makers, and free weekday newspapers. 42-inch LCD TVs come with digital channels and DVD players. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with Egyptian cotton sheets and down comforters ensure a restful night. Other amenities include free bottled water, safes, and phones.
Renovated in 2016, W Seattle offers a 24-hour fitness center, free WiFi in public areas, and 12 meeting rooms. Valet parking is offered for USD 55.69 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a conference center, a business center, and coffee/tea in a common area.
Reviews from Trip Advisor
67% of guests recommend this hotelTotal of 688 reviews