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Recent guest reviews

Terrible staff. Tricked me into paying $50 more for view & got view of parking lot.I was in tears when i sae that. It was all a joke to rhem & they never re-imbursed claiming to be busy

Our room was nice, and the amenities were good - pool and nice rooftop bar. Only gripe was that we had our room downgraded from the suite that we had booked due to overbooking, which remains a concept that I don’t understand. There wasn’t any reason given for why our room wasn’t available, but we were given a credit for the bar / restaurant. Still, the trip was for a special occasion so, to me, seems poor customer service to find this out at check in.

It was much pricier than the last time we stayed and to be honest, the front desk staff and valet were not very friendly. Acted very indifferent about their guests

Good service, good location and beautiful room, but sometimes they require additional time to prepare your room for check-in, which I don't appreciate.

Location was good except it was also loud. I liked that sparkling water was included

Amazing updated property and some of the friendliest staff, even accommodated my late check out.

This hotel is nice and pretty but nothing spectacular for the price. You have to pay a $25 amenity fee per night which I have no problem with IF THERE ARE AMENITIES. Yes there is a gym and water filters throughout the property. There is also coffee in the morning but they pack that away right before 1030. God forbid you you want coffee at 1035, your $25 gets you nothin. The valet is $42 a night also. No coffee maker in the rooms. The bed isn’t very comfortable. They also don’t clean your room until around 4pm. One thing common in Savannah is breakfast and an afternoon wine/snack reception in a lot of the hotels and BnBs. Not at this hotel. For the price and for the amenity fee, I’d say it’s not worth it at all. This hotel is fine don’t get me wrong. But with all the competition in the area, they need to step it up.

Beautiful hotel with thoughtful design and service at every moment. Would highly recommend!

The water stations and snacks on the floor. The scent in the hotel was decadent.

Very disappointing! Suite not ready for 4:00 arrival. Hotel located in significant construction zone with cranes and heavy equipment surrounding you if you try to access the river walk. Room was stark- no art, promised view of the river non- existent- filthy windows, badly hung drapes that neither open totally nor close completely- no closet space, no desk, no area for toiletries in bathroom. Slamming doors, barking dogs, noisy hotel staff in hallway. Awakened very early by hotel staff 2 out of 3 days. No housekeeping service one day. Requested towels were a joke- they sent bath mats. No acknowledgement of Marriott elite service and no points for 3rd party booking. Concierge is excellent. Restaurant is good.

Beautiful facility, excellent customer service, very clean and comfortable bedroom and bathroom. I will definitely return here in the future.

Perfection! Tis swanky boutique hotel has top notch decor, amazing saltwater pool, and it’s excellent location Lends access to all that Savannah has to offer! ALL staff, from front desk to valet, were kind, happy and accommodating! Definitely staying there again for ANY trip to Savannah!

This is an amazing hotel to visit while in Savannah. We visited with two kids and everything was very accommodating. The pool is great because it’s only 3 ft deep. It’s central, everything is walking distance, and you don’t need a car. I would stay there again for sure. Also, the water service on the floors is a perk and worth the extra charge.

Did not like getting charged an amenity fee. Was there for business and not to use the amenities but still got charged for the use f them.

It is a beautiful hotel that was thoughtfully designed!

Wow! Beautiful hotel. Free upgrade on your birthday!

Williamson Street Savannah GA

Hotel highlights

  • Walking distance to River Street and City Market
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Historic Downtown Savannah, The Alida, Savannah, a Tribute Portfolio Hotel is adjacent to River Street and within a 5-minute walk of other popular sights like City Market. This 173-room, 4-star hotel has an outdoor pool along with a 24-hour gym and free in-room WiFi.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Order from room service to satisfy your hunger without leaving your room.


Rooms

The Alida, Savannah, a Tribute Portfolio Hotel's 173 rooms provide iPod docks, minibars, and free newspapers. Guests can expect to find free WiFi and 60-inch LED TVs with cable channels and Netflix. Pillowtop beds sport pillow menus and bathrooms offer hair dryers and designer toiletries. Other amenities include safes, phones, and desks.


Property features

At The Alida, Savannah, a Tribute Portfolio Hotel, guests enjoy features like an outdoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is offered for USD 48 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this boutique hotel include conference space, a business center, and express check-out.

Room options

Design Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 5

Penthouse, 1 King Bed, Non Smoking

1 King Bed | Sleeps 5

Studio Suite, 1 King Bed, Non Smoking, River View

1 King Bed | Sleeps 3

Executive Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 5

Guest reviews for The Alida, Savannah, a Tribute Portfolio Hotel

Everyone (7) Couples (10) Family (8)
1
Partner Couples

Terrible staff. Tricked me into paying $50 more for view & got view of parking lot.I was in tears when i sae that. It was all a joke to rhem & they never re-imbursed claiming to be busy

By on Jan 1, 2022

Review comment responded on Jan 8, 2022

Thank you for taking the time to review our hotel. We take all feedback extremely seriously and will be looking into what happened during your stay.

3
Partner Couples

Our room was nice, and the amenities were good - pool and nice rooftop bar. Only gripe was that we had our room downgraded from the suite that we had booked due to overbooking, which remains a concept that I don’t understand. There wasn’t any reason given for why our room wasn’t available, but we were given a credit for the bar / restaurant. Still, the trip was for a special occasion so, to me, seems poor customer service to find this out at check in.

By on Sep 20, 2021

Review comment responded on Oct 11, 2021

Thank you for taking the time to review our hotel. I do apologize that this happened to you. I hope one day you are willing to give us another try!

5
Everyone

By on Aug 2, 2021

4
Family

It was much pricier than the last time we stayed and to be honest, the front desk staff and valet were not very friendly. Acted very indifferent about their guests

By on Jul 17, 2021

Review comment responded on Jul 19, 2021

Thank you for taking the time to leave honest feedback and we are going to be going over your review with our entire staff. Thank you.

4
Everyone

By on Jun 7, 2021

Review comment responded on Jun 17, 2021

Thank you for taking the time to give such a positive review of The Alida. We hope you can come back and visit soon!

4
Partner Couples

Good service, good location and beautiful room, but sometimes they require additional time to prepare your room for check-in, which I don't appreciate.

By on Apr 11, 2021

Review comment responded on Apr 13, 2021

Thank you so much for taking the time to review our hotel. Your feedback is crucial for us to grow and fix our issues, I will be letting the correct departments know.

4
Partner Couples

Location was good except it was also loud. I liked that sparkling water was included

By on Mar 8, 2021

Review comment responded on Mar 12, 2021

Thank you so much for taking the time to review our hotel! hope to see you again soon!

5
Partner Couples

Amazing updated property and some of the friendliest staff, even accommodated my late check out.

By on May 25, 2020

Review comment responded on May 26, 2020

Greetings! Thank you for sharing your wonderful experience at The Alida Hotel! Looking forward to seeing you again shall your travels bring you back to Savannah, GA!

1
Everyone

By on Mar 24, 2020

Review comment responded on Mar 25, 2020

Thank you for taking the time to share your recent experience at the Alida, Savannah, a Tribute Portfolio Hotel with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guests, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Savannah. Sincerely,

3
Business Business

This hotel is nice and pretty but nothing spectacular for the price. You have to pay a $25 amenity fee per night which I have no problem with IF THERE ARE AMENITIES. Yes there is a gym and water filters throughout the property. There is also coffee in the morning but they pack that away right before 1030. God forbid you you want coffee at 1035, your $25 gets you nothin. The valet is $42 a night also. No coffee maker in the rooms. The bed isn’t very comfortable. They also don’t clean your room until around 4pm. One thing common in Savannah is breakfast and an afternoon wine/snack reception in a lot of the hotels and BnBs. Not at this hotel. For the price and for the amenity fee, I’d say it’s not worth it at all. This hotel is fine don’t get me wrong. But with all the competition in the area, they need to step it up.

By on Nov 19, 2019

Review comment responded on Nov 20, 2019

Thank you for taking the time to leave a review. We are truly disappointed to hear about your experience. We would love the opportunity to make a new impression the next time your travels bring you to Savannah. Cheers, Amanda Marks

The Alida, Savannah, a Tribute Portfolio Hotel

412 Williamson Street, Savannah, GA 31401
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