This was an extremely disappointing experience – from the moment we arrived, to the moment we left. I DO NOT recommend this place and I left in disgust and misled. To pay for a cleaning fee seems questionable. When we arrived, there were many things that were not cleaned. The shower in one of the bedrooms was dirty, broken and rusting at the bottom. It most certainly is a hazard that should have been fixed prior. Outside in the backyard had broken glass and ceramic pieces in places which should be removed by cleaners or the property manager. The fence was broken with nails exposed in the backyard. You can visibly feel that the floors had sand on them and to my dismay, our children's feet were dirty every single time they stepped out the shower to walk on the floor. The worst experience of all was on the last day. My 2 year old and my husband pulled open one of the end table drawers to find A DIRTY, USED FEMININE PRODUCT! This confirmed 100% that I knew the home was not cleaned and this host scammed me good. However, the customer service was so poor that I'm embarrassed for this host. After multiple phone calls, texts, and messaging them through the platform, things could have been redeemed if the host actually replied on time. Nothing was corrected. We felt uncomfortable. Overall, I’m disappointed in the cleanliness, communication and the charges that I received when the place was not cleaned prior to my family arriving. Unacceptable behavior and Vrbo needs to do better!