6/10 Aceptable
Kristianna G.
26 nov. 2025
Le gustó: Limpieza
Accommodations were spacious. The large dining table and the pool table were really nice to have, and the location was perfect for our needs. Complimentary tea was a nice touch. The owner was friendly and mostly kept to himself. Guests should be aware that the stairway connecting the owner’s living space with the guest living space has NO DOOR. That is NOT stated in the listing. I pointed this out to Hostwell and Kevin emphatically denied this, quoting the listing back to me and stating that this was exactly what it said. Unfortunately, this is simply not true. It stated they are connected, but didn’t mention the lack of a door much less a lock. Hopefully they will amend the listing for future guests. We were also surprised to discover there were push button code locks on the bedroom doors, which was not mentioned in the listing. I did not receive the codes in the check-in information, but had to send a message to Hostwell requesting the codes. They took a little time responding because it was after regular hours, which is understandable, but inconvenient for us and could have been avoided by providing the codes in the first place. Overall, my interactions with Hostwell were frustrating. Their lack of transparency, argumentative attitude and inability to communicate effectively were disappointing.
Kristianna G.
Se hospedó 7 noches en noviembre de 2025