Front desk staff: Walter and Daisy were terrific. Make sure to ask for kitchen equipment. It’s not automatic. Be prepared for no room service or pool or gym. (It’s extended stay.)
Terrible
Clean, safe property in a quiet location. Excellent value. HIghly recommend.
No room amenities like soap or coffee. Not even a n ice machine in the property. When we inquired about ice machine we were told that’s why there were ice trays in the refrigerator.
Lets start in the lobby at check-in, there was only one person in front of us and it took the women behind the counter, Anna, at least 10 minutes to check them in. She was slow, like watching snails cutting grass. Whew! We finally get checked in, get to the room to the smell of burnt food and smoke. What the heck! Smoke? Thought this was non-smoking. As soon is I go outside to leave, there was guy outside, next door, smoking at his door. I really think he was a permanent resident. Full house over the weekend and we were stuck with the smell of the gateway to hell. Yeah, grounds were dirty too. The fancy waterfall in the courtyard, no water put plenty of cigarette butts. With that picture...do you want to stay here?
Ok for the ocasion but not a great experience. We probably won’t come back.
Listed Free Breakfast. Reality. Plastic wrapped muffins that tasted like vending machine rejects
Simple and private. Room was clean. Bath was clean. Plenty of space for our needs. Kitchen had no equipment but it was ok we weren't planning on cooking. Was in a smoke free room but did have a funny smell when you walk in. Overall average.
Not bad. They did screw my room up. Gave it away. Over all. Not bad.
I liked the hotel location and price. The room was dark and the carpet old and worn. The bed was not comfortable and the air conditioner and heater directed air flow directly on the guests.
The location was the selling point. However, i could not get certain standard amenities such as a usable iron. Would stay here again, reluctantly.
Room was clean, staff was courteous, location was great. But the price was steep for a night. If it was not a an official trip would not have stayed there.
This company lied to me about transportation back and forth to the airport. Ended up spending an extra $40 on cab fair :(
The hotel itself was fine. I was lied to multiple times by employees. I had called the 800 number since I couldn't get through to the hotel and was told they had free transportation from the airport. I got in touch with the hotel itself to verify and they said no but it was only a 10 or 15 dollar cab ride. It was about 40. Unimpressed
After 10:30, you'll find the lobby door locked and there's a phone # posted to call -- so you must have a cell phone with you to make the call. After a long wait, the desk clerk appeared and checked us in. She seemed to be disturbed from sleep (it was about 11:30 p.m.) and was not happy to help us. It was a convenient location with a simple inexpensive room with kitchen and I'd recommend it to someone who can check in before 10:30 p.m.
I had twisted my ankle so badly that I could hardly walk and my home is a long walk from the nearest parking. Since I had my gym bag and several changes of clothes in the car, I decided to look for a hotel for a couple of days. I showed up at Extended Stay fifteen minutes after making the reservation and when I explained the situation to them, they traded my upstairs room for a downstairs handicapped-equipped room at no charge. Then when I had to extend my stay a couple of times, they sent someone to my room to do the paperwork so I didn't have to limp to the office. Absolutely every one of the four people I talked to on the staff was very polite and went out of their way to help me. I would go back just because of that. The room was fine except for a couple of things: in the shower there is no way to redirect the water or change the temperature while sitting on the handicap bench. I don't see how a paraplegic could get a shower in there. The other thing was that there were a few ants (the tiny, non-biting kind) and a spider. The room is right next to a lawn and the door didn't have a tight fit so it's too easy for bugs to get in. But that's likely a problem only for a few of the rooms and only in the summer.
Nice helpful staff, clean room, decent bed, nice grounds. The only problem was the building was built with metal studs, so cell phone reception was nil inside, and the walls carried sounds from the outside and adjoining rooms like there was no wall at all. great place for someone hard of hearing or with great earplugs
Located in East San Mateo within a short walk of Leo J. Ryan Park, Extended Stay America Suites San Francisco San Mateo SFO is within a mile (2 km) of Lakeshore Park Beach. The 137 rooms at this hotel include kitchens and refrigerators and guests can enjoy free breakfast.
Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include kitchens, refrigerators, and microwaves. Housekeeping is available on request.
Renovated in 2020, Extended Stay America Suites San Francisco San Mateo SFO offers free WiFi in public areas, coffee in a common area, and laundry facilities. Self parking is offered for USD 10 per day. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include a vending machine, barbecue grills, and a picnic area.
Front desk staff: Walter and Daisy were terrific. Make sure to ask for kitchen equipment. It’s not automatic. Be prepared for no room service or pool or gym. (It’s extended stay.)
Terrible
Clean, safe property in a quiet location. Excellent value. HIghly recommend.
No room amenities like soap or coffee. Not even a n ice machine in the property. When we inquired about ice machine we were told that’s why there were ice trays in the refrigerator.
We are sorry you didn't have a positive experience when you stayed with us. We are continuously working to improve our guest experience and we will take this feedback as a learning moment to share with the team. I have reached out to you on your phone upon hearing about your unsatisfactory stay. We hope you will come back and give us the chance to show you we are here to provide you with a positive stay experience.
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Lets start in the lobby at check-in, there was only one person in front of us and it took the women behind the counter, Anna, at least 10 minutes to check them in. She was slow, like watching snails cutting grass. Whew! We finally get checked in, get to the room to the smell of burnt food and smoke. What the heck! Smoke? Thought this was non-smoking. As soon is I go outside to leave, there was guy outside, next door, smoking at his door. I really think he was a permanent resident. Full house over the weekend and we were stuck with the smell of the gateway to hell. Yeah, grounds were dirty too. The fancy waterfall in the courtyard, no water put plenty of cigarette butts. With that picture...do you want to stay here?
Thank you for being our guest. We are sorry for the inconvenience you had at the time of check-in and for the smoke smell you experienced. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback has been discussed with our housekeeping and the front desk team to improve our accommodations and services moving forward. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Ok for the ocasion but not a great experience. We probably won’t come back.
Thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Listed Free Breakfast. Reality. Plastic wrapped muffins that tasted like vending machine rejects
Bryan, thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Dear William, Thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for the problems while you were here. Please give us another chance to provide you with the exceptional service you deserve soon.Sincerely,Hotel Management