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DoubleTree by Hilton Hotel San Francisco Airport North

3.5 out of 5.0

Recent guest reviews

My experience started off terrible. When I got to the counter Orbitz had not booked my reservation. Kenneth, (the man at the reservation desk), first checked the other Doubletree site and there was no reservation for me there either. Kenneth accommodated me with the same room amenities and for the same price I had booked through Orbitz. He topped that off with free parking warm fresh cookies, extra water. I mean he went over and above for me and my wife. We had a wonderful relaxing stay. The Jazz in the lounge area was an added bonus. Great time!!! Thanks Kenneth!!! You are the example by which customer should be measured.

Bay view rooms were awesome. Quiet and comfortable. No complaints... Can adopt Green Technology! The room air conditioner was on when we reached the room at night. Waste of power. Don't call the hotel enquiring about shuttle service if you didn't book directly through the hotel. They guys will ask a 100 questions for a reservation u already hold. Then say your rate card is not there, etc. Till you lose your temper and ask about the shuttle guys number.

I stayed here to be close to the airport. Spent 7 days in Napa but didn't want to fight traffic to the airport in the morning. The hotel was very nice and the staff helped ship my Napa purchases home. The bus to the airport was right on time. The is a great hotel for airport convenience.

Washrooms have no tub. Overall room is Ok. It is not even a 4 star hotel. Staff is OK. Close to airport but no malls or grocery stores around this hotel. Parking was free but get packed so staff advise us to park in some other building at night time. Parking spot should be allocated to the room number. Breakfast is expensive. No buffet Our expectations were too high the way they show pictures on the website

Everything was great and smooth from the time of check in until check out.

I come to San Francisco a couple of times a year and then travel to Lake Tahoe. Fly into San Francisco for a few days before and then stay one night on my return. I like Doubletree by Hilton and have stayed at the one in Burlingame but the price per night has sky rocketed in the past few years. This Doubletree is actually nicer and less money. I hope it stays that way.

Awesome! Sucks that wifi is not free. $20 charge. Not a lot of stores or restaurant nearby.

The hotel is excellent! The staff were very kind and attentive. I strongly recommend it.

Such a great experience. Second Stop on our honeymoon en-route to Hawaii. Got and awesome upgrade just for dropping it was our honeymoon. Room was amazing. Convenience was great. Nothing to improve whatsoever.

The room was very clean. Then bed and pillows were very comfortable. It was a quiet location. I loved the bath towels, shampoo and conditioner, they seemed to be good quality. The staff was friendly with the exception of one employee who brought us our towels, he was not friendly and told us they had no combs. We later asked the front desk which informed us they do have combs. The front desk also recommended New England Lobster restaurant which went to and it had amazing lobster chowder. I would definitely stay here again. Only about 20-25 mins to the city.

nice warm cookies upon arrival friendly staff free parking very comfortable bed and low soft pillows free morning coffee in lobby till 9:00am infused water during the day till late night not very impressive appearance - very ordinary (expect more for the price charged) free wifi but doesn't work very well no complimentary breakfast :(( did not grant request (two adjacent rooms)

Always great at double tree. Clean and spacious. Yummy fresh cookies.

I only slept there one night but it was clean and comfortable

Quiet location easy access to roads and services.

The area is very remote and quiet. We stayed at a half view room. Nice view of the ocean. The room that we stayed was standard. We were out most of stays in sf. We just needed a place to relax after our long adventures. The only annoying instance is our door key didn't work because our keycard was demagnetized... So we couldn't get in to rest after a long day.

We stayed @doubletree Brisbane for 7 days and we love it. It is very family friendly environment if you bring children on your trip, the staff very helpful and the room very clean and comfy of course. The breakfast was ok. I recommend this hotel specially for family. Downtown hotels in San Francisco might be closer to some places but it just to crowded and parking just crazy expensive. Doubletree brisbane just perfect for me and family!!

Hotel was comfortable and the staff was super friendly and helpful

Will come back to this location again.Friendly staff and very clean

Needed a place to stay near the airport for a night. I would definitely stay here again. Right off the 101 highway. Was a quick 5-8 min drive from the SF Airport rental car parking garage. The fitness center was simple but got the job done. The pool is very small so I wouldn't plan on doing laps. The room was much nicer than I expected. Free bottled water and a fridge to use. They offered a breakfast buffet for $18 or a few other things for less than that. I would definitely stay here again. I had a really late check in and was greeted by a very friendly front desk staff member.

I like this hotel, staffs are helpful, good price. The room is clean with nice decor, comfortable bed. I recommend this hotel.

Room options

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, 1 King Bed, Non Smoking, Bay View

King 1 | Sleeps 3

Two Room Suite - King Bed

King 1 | Sleeps 4

Room, 2 Queen Beds, Marina View

Queen 2 | Sleeps 4

Guest reviews for DoubleTree by Hilton Hotel San Francisco Airport North

Everyone (15) Couples (88) Business (48) Family (60) Friends (17) Other (22)
5

best customer service ever!!!

Everyone

My experience started off terrible. When I got to the counter Orbitz had not booked my reservation. Kenneth, (the man at the reservation desk), first checked the other Doubletree site and there was no reservation for me there either. Kenneth accommodated me with the same room amenities and for the same price I had booked through Orbitz. He topped that off with free parking warm fresh cookies, extra water. I mean he went over and above for me and my wife. We had a wonderful relaxing stay. The Jazz in the lounge area was an added bonus. Great time!!! Thanks Kenneth!!! You are the example by which customer should be measured.

By , from Lakewood on Oct 27, 2017

Review comment responded on Oct 29, 2017

Dear Barb, Thank you so much for staying with us. We are glad to hear you had a wonderful stay! We hope to welcome you back in the future!

4

good hotel

Everyone

Bay view rooms were awesome. Quiet and comfortable. No complaints... Can adopt Green Technology! The room air conditioner was on when we reached the room at night. Waste of power. Don't call the hotel enquiring about shuttle service if you didn't book directly through the hotel. They guys will ask a 100 questions for a reservation u already hold. Then say your rate card is not there, etc. Till you lose your temper and ask about the shuttle guys number.

By , from Washington on Sep 6, 2017

Review comment responded on Sep 8, 2017

Dear Jayakumar , Thank you so much for staying with us! We are thrilled to hear you enjoyed our bay view rooms. We are sorry for your shuttle experience. We will share your comments with our team for future improvements. Thank you for your valuable feedback.

5

great for airport travel

Everyone

I stayed here to be close to the airport. Spent 7 days in Napa but didn't want to fight traffic to the airport in the morning. The hotel was very nice and the staff helped ship my Napa purchases home. The bus to the airport was right on time. The is a great hotel for airport convenience.

By , from TN on Aug 22, 2017

Review comment responded on Aug 24, 2017

Thank you so much for staying with us. We are delighted to hear that you enjoyed our helpful staff and timely shuttle service. We look forward to welcoming you again soon.

2

hotel is ok

Everyone

Washrooms have no tub. Overall room is Ok. It is not even a 4 star hotel. Staff is OK. Close to airport but no malls or grocery stores around this hotel. Parking was free but get packed so staff advise us to park in some other building at night time. Parking spot should be allocated to the room number. Breakfast is expensive. No buffet Our expectations were too high the way they show pictures on the website

By on Jul 12, 2017

Review comment responded on Jul 14, 2017

Thank you so much for staying with us. We are sorry to hear that you did not have the positive experience we strive to achieve for our guests. We appreciate your feedback and will work hard to fix these issues for the future. We hope to have the opportunity welcome you again soon.

5
Everyone

Everything was great and smooth from the time of check in until check out.

By on May 28, 2017

Review comment responded on May 30, 2017

Thank you so much for staying with us! We are thrilled to hear that you had a great experience from start to finish. We look forward to welcoming you back soon! Kindest Regards, Jason R. Boyer Assistant General Manager

5

nice & quiet hotel across from a marina.

Everyone
Marina in the vacinity with walkway Clean and spacious room View from room View from room

I come to San Francisco a couple of times a year and then travel to Lake Tahoe. Fly into San Francisco for a few days before and then stay one night on my return. I like Doubletree by Hilton and have stayed at the one in Burlingame but the price per night has sky rocketed in the past few years. This Doubletree is actually nicer and less money. I hope it stays that way.

By , from New York City on Feb 17, 2017

Review comment responded on Feb 26, 2017

We thank you for the 5 Star review! We look forward to welcoming you back in the near future. Sincerely, Erik Mendoza Asst. General Manager

4

nice hotel. not too far from downtown sf

Everyone

Awesome! Sucks that wifi is not free. $20 charge. Not a lot of stores or restaurant nearby.

By on Jan 16, 2017

Review comment responded on Feb 26, 2017

We thank you for the 4 Star review! Our basic Wi-Fi is complimentary. We also have an option of Premium Wi-Fi that is $19.99. We hope to be able to welcome you back in the near future. Sincerely, Erik Mendoza Asst. General Manager

5

confort and great services!

Everyone

The hotel is excellent! The staff were very kind and attentive. I strongly recommend it.

By on Nov 28, 2016

5

amazing

Everyone

Such a great experience. Second Stop on our honeymoon en-route to Hawaii. Got and awesome upgrade just for dropping it was our honeymoon. Room was amazing. Convenience was great. Nothing to improve whatsoever.

By , from New Freedom, POA on Nov 23, 2016

5

clean, comfortable hotel

Everyone

The room was very clean. Then bed and pillows were very comfortable. It was a quiet location. I loved the bath towels, shampoo and conditioner, they seemed to be good quality. The staff was friendly with the exception of one employee who brought us our towels, he was not friendly and told us they had no combs. We later asked the front desk which informed us they do have combs. The front desk also recommended New England Lobster restaurant which went to and it had amazing lobster chowder. I would definitely stay here again. Only about 20-25 mins to the city.

By , from Menifee,Ca on Nov 13, 2016