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Recent guest reviews

Great service. Lovely room. Delicious cookies

Access & shuttle transport

Did not know that there was an additional fee for parking

Easy access to freeway, clean and comfortable

This hotel manager is not good. I booked the hotel 3 weeks ago and realized that I should use company account to book few hours after that. They refused to do that when orbitz called for change. I called three times and they were transferring to the manager but she never Picked up. I left the message and she never called back. Very bad service.

Beware their note of shuttle to/from airport what they do not say is that is very limited hours. Better just take a 10 minute taxi. Beware also nice bar/food only opens after 5 pm.

Upon arriving into the room I discovered bathroom toilet was not clean. The room did not have that fresh clean smell that other hotel rooms I’ve stayed in before.

The property was clean but outdated. Our toilet didnt work and it took a whole day for someone to come fix it. They offered another room but we were already unpacked. The tub was caved inward but only in the middle which didnt allow water ti drain. We had to stand in old water every time we took a shower. Breakfast was ok.. but the sausage tasted like rubber.

Called to cancel and after waiting for 30min I stayed on the phone for another 20 min as they try to find my reservation and then said they can’t find it. They could not cancel my reservation or give me credit

Excellent we will be back

Hotel is in rough shape.

Is our third time staying here. Is always so clean and has great staff.

Great place to visit, I plan to go back next time I'm visiting San Francisco!

Nothing

Bay

clean and peaceful

Sierra Point Pkwy Brisbane CA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Free airport shuttle
  • 24-hour business center

Located 2.3 mi (3.7 km) from South San Francisco Convention Center, DoubleTree by Hilton San Francisco Airport North Bayfront is within a 10-minute drive of Cow Palace. This 210-room, 4-star hotel has free in-room WiFi along with a free airport shuttle and a 24-hour business center.


Dining

Enjoy a bite to eat at WhiteCaps Drinks + Eats, the hotel's onsite restaurant.


Rooms

Guests can expect 37-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. IPod docks, refrigerators, and free local calls are also available.


Property features

Built in 2014, the brand new DoubleTree by Hilton San Francisco Airport North Bayfront offers free WiFi in public areas, conference space, and a 24-hour business center. If you drive, self parking is USD 25 per day, or you can take advantage of the free airport shuttle at scheduled times. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include a computer station, express check-out, and laundry facilities.

Room options

Room, 1 King Bed, Accessible (Hearing)

1 King Bed | Sleeps 2

Room, Accessible, Non Smoking

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Room, Accessible, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for DoubleTree by Hilton San Francisco Airport North Bayfront

Everyone (19) Couples (8) Family (15)
5
Partner Couples

Great service. Lovely room. Delicious cookies

By on Nov 22, 2022

5
Partner Couples

Access & shuttle transport

By on Nov 8, 2022

Review comment responded on Nov 13, 2022

Thank you for choosing DoubleTree by Hilton SFO North! We are happy that you find your stay to your liking! We do appreciate you 5/5 score review! We'll see you on your next stay!

3
Family

Did not know that there was an additional fee for parking

By on Nov 5, 2022

Review comment responded on Nov 13, 2022

Thank you for choosing DoubleTree by Hilton SFO North! Unfortunately, we do charge parking and it's 25/night. We still do appreciate your 3//5 score review! We'll see you on your next stay!

5
Partner Couples

Easy access to freeway, clean and comfortable

By on Sep 25, 2022

Review comment responded on Sep 30, 2022

We do appreciate your feedback! We'll see you on your next hotel stay! Have a good day!

3
Business Business

This hotel manager is not good. I booked the hotel 3 weeks ago and realized that I should use company account to book few hours after that. They refused to do that when orbitz called for change. I called three times and they were transferring to the manager but she never Picked up. I left the message and she never called back. Very bad service.

By on Sep 5, 2022

4
Business Business

Beware their note of shuttle to/from airport what they do not say is that is very limited hours. Better just take a 10 minute taxi. Beware also nice bar/food only opens after 5 pm.

By , from Issaquah on Jul 18, 2022

Review comment responded on Sep 12, 2022

Thank you for choosing DoubleTree by Hilton SFO North for the month April! We do apologize that we didn't meet your expectations during your stay.

3
Family

Upon arriving into the room I discovered bathroom toilet was not clean. The room did not have that fresh clean smell that other hotel rooms I’ve stayed in before.

By on Feb 11, 2022

Review comment responded on Feb 21, 2022

Dear Jennifer, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. I'll make sure that housekeeping is aware about the issue. I have waived your parking charges to make it right for you. The refund will be processed 3-5 business days. Your comments will help us as we continually work to improve our guest experience.

2
Family

The property was clean but outdated. Our toilet didnt work and it took a whole day for someone to come fix it. They offered another room but we were already unpacked. The tub was caved inward but only in the middle which didnt allow water ti drain. We had to stand in old water every time we took a shower. Breakfast was ok.. but the sausage tasted like rubber.

By on Jan 23, 2022

Review comment responded on Feb 3, 2022

Thank you for your feedback. We appreciate you staying with us.

1
Family with small children

Called to cancel and after waiting for 30min I stayed on the phone for another 20 min as they try to find my reservation and then said they can’t find it. They could not cancel my reservation or give me credit

By on Jan 4, 2022

Review comment responded on Jan 5, 2022

Thank you for your feedback.

5
Family Family with small children Partner Couples

Excellent we will be back

By on Dec 13, 2021

Review comment responded on Dec 15, 2021

Thank you for your feedback. We appreciate you staying with us.

DoubleTree by Hilton San Francisco Airport North Bayfront

5000 Sierra Point Pkwy, Brisbane, CA 94005
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