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DoubleTree by Hilton Hotel San Francisco Airport North

3.5 out of 5.0

Recent guest reviews

Recommend the restaurant update menu choices. Nothing good to eat and overpriced. We would have gladly ate at the restaurant but no proper food choices to pick from.

Hotel staff were smug and rude. They basically said that just because it says Hilton on the sign outseide they don't have to honor reservations at other properties because they have different owners. I understand this, but their condescension was nauseating. I also misunderstood the van times (every 35 min) and missed a morning shuttle, and was rudely informed that I should have paid more attention. Would have been nice to hear "can we call you a cab?"....

Room was nice, staff was decently friendly but not helpful, need different pillows since the ones provided were too soft

Everything was great except the shower tiles were a little moldy and after a long day of tourist stuff I wanted to relax with a drink ...I was bummed that the bar closed early.

Hotel was ok nothing special. The halls were quiet and the warm cookies are good.

Nice hotel, rooms/qualiy/leanliness and staff. Good location, close to SFO. Not far from downtown via Uber if needed.

Staff was friendly. Arrived 1.5 hours before check in and they allowed us to check in early. Room was clean. Had a great view.

Great location, good service, clean; Gym and swimming pool were very good

Nice room with a beautiful view towards the waterfront

ALL WAS GREAT...AT CHECK OUT WE INQUIRED ABOUT PARK AND STAY ON A WEDNESDAY NIGHT FOR THURSDAY FLIGHT AND 3 DAYS PARKING....THE PRICE TRIPLED TO WELL OVER $300.00.....THERE ARE MANY OTHER PLACES TO STAY IN THAT SAME AREA FOR MUCH CHEAPER AND JUST AS NICE

The only complaint I have is that for the 5 day stay, my room was only cleaned once.

Great staff and hotel. Close to airport but shuttle service was extremely slow. 1:30 mins to get to the hotel (told staffing issues). Van ride to the airport was on time.

My experience started off terrible. When I got to the counter Orbitz had not booked my reservation. Kenneth, (the man at the reservation desk), first checked the other Doubletree site and there was no reservation for me there either. Kenneth accommodated me with the same room amenities and for the same price I had booked through Orbitz. He topped that off with free parking warm fresh cookies, extra water. I mean he went over and above for me and my wife. We had a wonderful relaxing stay. The Jazz in the lounge area was an added bonus. Great time!!! Thanks Kenneth!!! You are the example by which customer should be measured.

Bay view rooms were awesome. Quiet and comfortable. No complaints... Can adopt Green Technology! The room air conditioner was on when we reached the room at night. Waste of power. Don't call the hotel enquiring about shuttle service if you didn't book directly through the hotel. They guys will ask a 100 questions for a reservation u already hold. Then say your rate card is not there, etc. Till you lose your temper and ask about the shuttle guys number.

I stayed here to be close to the airport. Spent 7 days in Napa but didn't want to fight traffic to the airport in the morning. The hotel was very nice and the staff helped ship my Napa purchases home. The bus to the airport was right on time. The is a great hotel for airport convenience.

Washrooms have no tub. Overall room is Ok. It is not even a 4 star hotel. Staff is OK. Close to airport but no malls or grocery stores around this hotel. Parking was free but get packed so staff advise us to park in some other building at night time. Parking spot should be allocated to the room number. Breakfast is expensive. No buffet Our expectations were too high the way they show pictures on the website

Everything was great and smooth from the time of check in until check out.

I come to San Francisco a couple of times a year and then travel to Lake Tahoe. Fly into San Francisco for a few days before and then stay one night on my return. I like Doubletree by Hilton and have stayed at the one in Burlingame but the price per night has sky rocketed in the past few years. This Doubletree is actually nicer and less money. I hope it stays that way.

Awesome! Sucks that wifi is not free. $20 charge. Not a lot of stores or restaurant nearby.

The hotel is excellent! The staff were very kind and attentive. I strongly recommend it.

Room options

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, 1 King Bed, Non Smoking, Bay View

King 1 | Sleeps 3

Two Room Suite - King Bed

King 1 | Sleeps 4

Room, 2 Queen Beds, Marina View

Queen 2 | Sleeps 4

Guest reviews for DoubleTree by Hilton Hotel San Francisco Airport North

Everyone (27) Couples (88) Business (48) Family (60) Friends (17) Other (22)
4
Everyone

Recommend the restaurant update menu choices. Nothing good to eat and overpriced. We would have gladly ate at the restaurant but no proper food choices to pick from.

By , from Phoenix on Jun 20, 2018

2
Everyone

Hotel staff were smug and rude. They basically said that just because it says Hilton on the sign outseide they don't have to honor reservations at other properties because they have different owners. I understand this, but their condescension was nauseating. I also misunderstood the van times (every 35 min) and missed a morning shuttle, and was rudely informed that I should have paid more attention. Would have been nice to hear "can we call you a cab?"....

By on May 24, 2018

Review comment responded on Jun 2, 2018

Thank you so much for staying with us. We appreciate your feedback and we are very sorry to hear we did not exceed your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. Thank you again for your time and valuable feedback.

5
Everyone

Room was nice, staff was decently friendly but not helpful, need different pillows since the ones provided were too soft

By on May 21, 2018

Review comment responded on May 21, 2018

Thank you so much for staying with us and sharing your feedback. We hope to welcome you back for any future visits to the area.

5
Everyone

Everything was great except the shower tiles were a little moldy and after a long day of tourist stuff I wanted to relax with a drink ...I was bummed that the bar closed early.

By on Apr 16, 2018

Review comment responded on Apr 16, 2018

Thank you so much for staying with us. We appreciate your feedback and hope to welcome you back for any future visits to the area.

3
Everyone

Hotel was ok nothing special. The halls were quiet and the warm cookies are good.

By on Apr 16, 2018

Review comment responded on Apr 16, 2018

Thank you so much for staying with us. We appreciate your feedback and hope to welcome you back for any future visits to the area.

5

nice hotel, rooms/qualiy/leanliness and staff

Everyone

Nice hotel, rooms/qualiy/leanliness and staff. Good location, close to SFO. Not far from downtown via Uber if needed.

By , from Camas, WA on Feb 11, 2018

Review comment responded on Feb 11, 2018

Thank you for staying with us. We appreciate your feedback and hope to welcome you back for any future visits to the area.

5

excellent staff

Everyone

Staff was friendly. Arrived 1.5 hours before check in and they allowed us to check in early. Room was clean. Had a great view.

By on Jan 17, 2018

Review comment responded on Jan 17, 2018

Thank you for staying with us. We are glad to hear you enjoyed your stay and hope to welcome you back for any future visits to the area.

5

nice stay

Everyone

Great location, good service, clean; Gym and swimming pool were very good

By , from Calgary AB on Jan 3, 2018

Review comment responded on Jan 15, 2018

Thank you so much for staying with us. We are glad to hear you enjoyed your stay and look forward to welcoming you back for any future visits to the area.

5

excellent location and amenities

Everyone

Nice room with a beautiful view towards the waterfront

By on Dec 31, 2017

Review comment responded on Jan 2, 2018

Thank you so much for staying with us. We are glad to hear you enjoyed your stay with us and look forward to welcoming you back for any future visits to the area.

4

1 hit wonder

Everyone

ALL WAS GREAT...AT CHECK OUT WE INQUIRED ABOUT PARK AND STAY ON A WEDNESDAY NIGHT FOR THURSDAY FLIGHT AND 3 DAYS PARKING....THE PRICE TRIPLED TO WELL OVER $300.00.....THERE ARE MANY OTHER PLACES TO STAY IN THAT SAME AREA FOR MUCH CHEAPER AND JUST AS NICE

By on Dec 4, 2017

Review comment responded on Dec 8, 2017

Thank you so much for staying with us. Similar to airline tickets, hotel rates fluctuate often. We hope to welcome you back for your next visit to the area!