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Hotel Palacio de Moctezuma

3.5 star property

Choose dates to view prices

Photo gallery for Hotel Palacio de Moctezuma

A cozy interior with a hanging chair, wooden beams, and a decorative wall.
A spacious lobby with a leopard statue, a wooden bench, and a fireplace.
A cozy living room with a stone fireplace, wooden furniture, and a large vase of pampas grass.
A corridor with a brick archway leading to a terrace with a tiled roof and plants.
A courtyard with a brick building, a tree, and various plants.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Restaurant
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Av. Benito Juárez 16, Corner with Francisco León Street, San Cristóbal de las Casas, CHIS, 29200
  • Place, Santo Domingo Handicraft Market
    ‪2 min walk‬
  • Place, San Cristóbal de las Casas Cathedral
    ‪5 min walk‬
  • Place, Plaza 31 de Marzo
    ‪5 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪149 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

A bed with a yellow bedspread, a white towel, a blue pillow with a patterned border, and a vase with yellow flowers on a nightstand.

Standard Room, 1 Double Bed

  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Triple Room, Multiple Beds

A hotel room with wooden floors, a high ceiling with exposed beams, and a bed with a yellow bedspread and blue pillow.

Standard Triple Room, Multiple Beds

  • 237 sq ft
  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds
  • Free WiFi

View all photos for Standard Double Room, 2 Double Beds

A room with two beds, wooden furniture, a dresser, and a mirror.

Standard Double Room, 2 Double Beds

8.8 out of 10
Excellent
(3 reviews)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Double Bedroom (1 double bed)

A hotel room with a bed, a wooden nightstand, a mirror, and a wall-mounted shelf with a vase of flowers.

Standard Double Bedroom (1 double bed)

  • 129 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard double bedroom (2 double beds)

A hotel room with two beds, wooden headboards, and a wooden ceiling.

Standard double bedroom (2 double beds)

  • 150 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

DOUBLE STANDARD

  • Sleeps 4
  • Free WiFi

About the neighborhood

San Cristóbal de las Casas

Located in Zona Centro, Hotel Palacio de Moctezuma is within a 5-minute walk of sights such as Foro Cultural Kinoki and Santo Domingo Handicraft Market. This 53-room, 3.5-star hotel has a restaurant along with conveniences like free in-room WiFi and free self parking.

What's nearby

  • Santo Domingo Handicraft Market - 2 min walk - 0.1 miles
  • Café Museo Café - 3 min walk - 0.2 miles
  • San Cristóbal de las Casas Cathedral - 5 min walk - 0.3 miles
  • Plaza 31 de Marzo - 5 min walk - 0.3 miles
  • Mesoamerican Museum of Jade - 7 min walk - 0.4 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 77 min drive

Restaurants

  • ‪Hamburguezas De San Francisco - ‬2 min walk
  • ‪El Caldero - ‬3 min walk
  • ‪Tierra y Cielo - ‬1 min walk
  • ‪Xocol-Na - ‬1 min walk
  • ‪Teddy's Coffee Factory - ‬2 min walk

About this property

Hotel Palacio de Moctezuma

Hotel Palacio de Moctezuma features free WiFi in public areas and a reception hall. If you drive, take advantage of free parking. Front-desk staff can answer questions 24/7, and assist with tours or tickets, securing valuables, and luggage storage. Additional amenities include a fireplace in the lobby and a porter/bellhop.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Other standard amenities include phones, desks, and wardrobes or closets.

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Aug 23 - Aug 24
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Free secured, uncovered self parking on site
  • Limited onsite self parking (max 8 spaces per unit)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: MXN 105 for adults and MXN 85 for children
  • A restaurant

Restaurants on site

  • Restaurante Noche Buena

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator
  • Sign language-capable staff
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 105 for adults and MXN 85 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Heating fee: MXN 200 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • Parking has height restrictions.

Property is also known as

Palacio De Moctezuma
Hotel palacio de Moctezuma Hotel
Hotel palacio de Moctezuma San Cristóbal de las Casas
Hotel palacio de Moctezuma Hotel San Cristóbal de las Casas

Frequently asked questions

What's there to do near Hotel Palacio de Moctezuma?

This hotel is situated in Zona Centro, just steps from Santo Domingo Handicraft Market and Foro Cultural Kinoki, and within a short walk of Plaza 31 de Marzo. You'll also find Mesoamerican Museum of Jade and Amber Museum of Chiapas less than a mile away.

How much does it cost to stay at Hotel Palacio de Moctezuma?

As of Jul 25, 2026, prices found for a 1-night stay for 2 adults at Hotel Palacio de Moctezuma on Aug 12, 2026 start from $58, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Hotel Palacio de Moctezuma?

Yes, secured self parking is offered for free at the hotel. Though parking is limited parking spaces, wheelchair-accessible van parking is also available. You'll find a garage and max 8 spaces per unit.

Does Hotel Palacio de Moctezuma have a casino at the property?

No, Hotel Palacio de Moctezuma doesn't have a casino.

Will I find an indoor pool at Hotel Palacio de Moctezuma?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Hotel Palacio de Moctezuma?

There are many amenities for couples at this hotel, including a restaurant and a bar plus some guestrooms feature a fireplace.

Are there hot tubs at Hotel Palacio de Moctezuma?

No, this hotel doesn't have a spa tub.

Does Hotel Palacio de Moctezuma have a restaurant that serves breakfast?

Yes, Hotel Palacio de Moctezuma serves a cooked-to-order breakfast for a surcharge each morning at Restaurante Noche Buena.

Does Hotel Palacio de Moctezuma allow pets to stay for free?

No, pets aren't allowed at Hotel Palacio de Moctezuma though service animals are welcome.

Are there connecting rooms at Hotel Palacio de Moctezuma?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from Hotel Palacio de Moctezuma?

The closest major airport to Hotel Palacio de Moctezuma is Angel Albino Corzo Intl Airport (TGZ), which is about 28.1 mi away.

Are there rooms with balconies that I can book at Hotel Palacio de Moctezuma?

Yes, some guestrooms at this hotel offer either a balcony and a patio where guests can enjoy courtyard views.

Hotel Palacio de Moctezuma Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 34 out of 53 reviews
Rating 8 - Good. 13 out of 53 reviews
Rating 6 - Okay. 4 out of 53 reviews
Rating 4 - Poor. 1 out of 53 reviews
Rating 2 - Terrible. 1 out of 53 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good parking, clean room, helpful staff and good breakfasts
Stayed 5 nights in Apr 2026
Verified

8/10 Good

Raul

Liked: Cleanliness, property conditions & facilities
Clean room, excellent service and location close to downtown and bus station
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Itzel

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was decorated lovely, had a very cozy feeling the room were clean and spacious.
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Terry

Liked: Cleanliness, property conditions & facilities
Everything was very clean, neat and tidy. The location is also very good and within walking distance of all the historical attractions and the popular food- shopping streets. Staff were very courteous and helpful.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice location, professional staff, clean, safe.
Stayed 7 nights in Jul 2024
Verified

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and friendly staff.
Stayed 2 nights in Mar 2023
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are cold, dress warm especially at night! It's a great sleep otherwise and very quiet considering its central location.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

May

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful and peaceful. It was cold in the wintertime but I believe this was normal for buildings in San Cris. I loved this stay. Being able to park in the parking lot was convenient too.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

mehida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful
Stayed 2 nights in Jan 2025
Verified

8/10 Good

Maria

Liked: Cleanliness, amenities, property conditions & facilities
The employees are very helpful. They need to move the restaurant to the front of the property; it's very hidden.
Stayed 2 nights in Mar 2025
Verified

8/10 Good

Wendy

Liked: Cleanliness, staff & service
It is a quaint historical, three storey hacienda that could do with an upgrade. Very limited electrical outlets in the rooms and bedding is quite worn. Location is very good with walking distance to Zocalo, Cathedral,Templo de Santo Domingo and the three vehicle free walking streets of restaurants, shops, bars and bakeries. Be sure to save a lot of time to peruse the artisans markets (100's) around the Templo de Santo Domingo.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Rubi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Maria

Liked: Cleanliness, property conditions & facilities
Just the mold in the bathroom bothering me.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2025
Verified

6/10 Okay

Gabriela

Liked: Cleanliness, staff & service
Todo bien si compran paquetes lo único que no t hacen válido los desayunos en los niños, lo tienes que pagar aparte
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitacion era adecuada para la estancia, el lugar esta excelente y en buena ubicacion, el lobby tiene buenas ameninades, la limpieza fue buena.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Wilbert

Liked: Cleanliness
Fue el mejor servicio que recibimos durante nuestra estancia en el destino turísticoen cuanto al personal.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Francisco Javier

Liked: Cleanliness, amenities, property conditions & facilities
Seamos claros, es probable que haya mejores hoteles en la zona pero este en especial cumple muy bien su cometido ya que la ubicación es perfecta (puedes moverte caminando a cualquier lado) y un punto que quiero recalcar fue la atención que recibimos, ya que a pesar de tener un par de problemas en nuestra habitación, nos hicieron un cambio sin costo e inclusive a un cuarto más grande y con mejores servicios. Los costos son muy justos y en conclusión, me volvería a quedar aquí. Punto a mejorar sería el restaurante pero tampoco es algo crítico
Stayed 3 nights in Feb 2026
Verified

4/10 Poor

Daniel

Disliked: Property conditions & facilities
Las habitaciones muy viejas mal estado no son como en las fotos, muy pequeñas. Muy buena ubicacion y estacionamiento
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Alexandra Guadalupe

Liked: Cleanliness, staff & service, amenities
El hotel muy bonito y bien ubicado , las habitaciones limpias , lo unico que no nos gusto es que daban a un pasillo miy transitado cerca del restaurate lo cual ocacionaba mucho ruido
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Maria Liliana Martinez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Maria Joaquina

Liked: Cleanliness, staff & service, amenities
Todo impecable. Un trato amable y un lugar hermoso para quedarse.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Yunuen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel cómodo, tiene lo necesario para descansar. Hay internet, TV en la habitación y está limpio. Único detalle; invitar a otros huéspedes y al personal de limpieza a disminuir el ruido que generan. Todo lo demás excelente.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel se encuentra en una muy buena ubicación. Tienes el centro, restaurantes y tiendas a unos minutos caminando. El staff se portó increíble, nos recomendó lugares para comer y visitar. La habitación muy agradable, limpia y bonita.
Stayed 2 nights in Mar 2025
Verified

6/10 Okay

Andrea

Disliked: Cleanliness, property conditions & facilities
El baño estaba roto y tardaba en llegar el agua caliente
Stayed 5 nights in Oct 2024