See all properties

Hotel Palacio de Moctezuma

3.5 star property

Choose dates to view prices

Photo gallery for Hotel Palacio de Moctezuma

Lobby sitting area
Fireplace
Garden
Reception
City view from property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Av. Benito Juárez 16, Corner with Francisco León Street, San Cristóbal de las Casas, CHIS, 29200
  • Place, San Cristóbal de las Casas Cathedral
    ‪3 min walk‬
  • Place, Plaza 31 de Marzo
    ‪3 min walk‬
  • Place, Mesoamerican Museum of Jade
    ‪5 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪119 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed

  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room, Multiple Beds

Standard Triple Room, Multiple Beds | Desk, iron/ironing board, free WiFi, bed sheets

Standard Triple Room, Multiple Beds

  • 237 sq ft
  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | Desk, iron/ironing board, free WiFi, bed sheets

Standard Double Room, 2 Double Beds

8.8 out of 10
Excellent
(3 reviews)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

San Cristóbal de las Casas

Located in Zona Centro, Hotel Palacio de Moctezuma is within a 5-minute walk of sights such as Foro Cultural Kinoki and Santo Domingo Handicraft Market. This 53-room, 3.5-star hotel has a restaurant along with conveniences like free in-room WiFi and free self parking.

What's nearby

  • Santo Domingo Handicraft Market - 2 min walk - 0.1 miles
  • San Cristóbal de las Casas Cathedral - 3 min walk - 0.2 miles
  • Plaza 31 de Marzo - 3 min walk - 0.2 miles
  • Foro Cultural Kinoki - 3 min walk - 0.2 miles
  • Mesoamerican Museum of Jade - 5 min walk - 0.3 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 77 min drive

Restaurants

  • ‪Hamburguezas De San Francisco - ‬2 min walk
  • ‪Tierra y Cielo - ‬1 min walk
  • ‪El Tacoleto - ‬2 min walk
  • ‪Xocol-Na - ‬1 min walk
  • ‪Cacao Nativa - ‬2 min walk

About this property

Hotel Palacio de Moctezuma

Hotel Palacio de Moctezuma features free WiFi in public areas and a communal living room. If you drive, take advantage of free parking. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and tours or tickets. Additional amenities include a porter/bellhop and a reception hall.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Other standard amenities include phones, desks, and wardrobes or closets.

Similar properties

Garden
Hotel La Casa de Mama
  • Pool
  • Free WiFi
  • Restaurant
  • Breakfast available
9.0 out of 10, Wonderful, 524 reviews
Hotel La Casa de Mama

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Free secured, uncovered self parking on site
  • Limited onsite self parking (max 8 spaces per unit)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: MXN 105 for adults and MXN 85 for children
  • A restaurant

Restaurants on site

  • Restaurante Noche Buena

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator
  • Sign language-capable staff
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 105 for adults and MXN 85 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Heating fee: MXN 200 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • Parking has height restrictions.

Property is also known as

Palacio De Moctezuma
Hotel palacio de Moctezuma Hotel
Hotel palacio de Moctezuma San Cristóbal de las Casas
Hotel palacio de Moctezuma Hotel San Cristóbal de las Casas

Frequently asked questions

What's there to do near Hotel Palacio de Moctezuma?

This hotel is situated in Zona Centro, just steps from Santo Domingo Handicraft Market and Foro Cultural Kinoki, and within a short walk of Arches of Carmen. You'll also find Plaza 31 de Marzo and Mesoamerican Museum of Jade less than a mile away.

How much does it cost to stay at Hotel Palacio de Moctezuma?

As of Mar 23, 2026, prices found for a 1-night stay for 2 adults at Hotel Palacio de Moctezuma on Apr 10, 2026 start from $48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Hotel Palacio de Moctezuma?

Yes, secured self parking is offered for free at the hotel. Though parking is available on request, accessible parking is also available. You'll find a garage and max 8 spaces per unit.

Does Hotel Palacio de Moctezuma have a casino at the property?

No, Hotel Palacio de Moctezuma doesn't have a casino.

Will I find an indoor pool at Hotel Palacio de Moctezuma?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Hotel Palacio de Moctezuma?

There are many amenities for couples at this hotel, including a restaurant and a restaurant bar plus some guestrooms feature fireplaces.

Does Hotel Palacio de Moctezuma have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Palacio de Moctezuma have a restaurant that serves breakfast?

Yes, Hotel Palacio de Moctezuma serves a cooked-to-order breakfast for a surcharge each morning at Restaurante Noche Buena.

Does Hotel Palacio de Moctezuma allow pets to stay for free?

No, pets aren't allowed at Hotel Palacio de Moctezuma though service animals are welcome.

Are there connecting rooms at Hotel Palacio de Moctezuma?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Hotel Palacio de Moctezuma?

The closest major airport to Hotel Palacio de Moctezuma is Angel Albino Corzo Intl Airport (TGZ), which is about 28.1 mi away.

Are there rooms with balconies that I can book at Hotel Palacio de Moctezuma?

Yes, some guestrooms at this hotel offer either a balcony or a patio where guests can enjoy courtyard views.

Hotel Palacio de Moctezuma Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 30 out of 45 reviews
Rating 8 - Good. 10 out of 45 reviews
Rating 6 - Okay. 3 out of 45 reviews
Rating 4 - Poor. 1 out of 45 reviews
Rating 2 - Terrible. 1 out of 45 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

May

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful and peaceful. It was cold in the wintertime but I believe this was normal for buildings in San Cris. I loved this stay. Being able to park in the parking lot was convenient too.
Stayed 3 nights in Nov 2025

10/10 Excellent

Ruben

Stayed 7 nights in Dec 2025

10/10 Excellent

Homero

Stayed 3 nights in Dec 2025

10/10 Excellent

Itzel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was decorated lovely, had a very cozy feeling the room were clean and spacious.
Stayed 2 nights in Nov 2025

10/10 Excellent

Flavia

Stayed 4 nights in Nov 2025

8/10 Good

Maria

Liked: Cleanliness, property conditions & facilities
Just the mold in the bathroom bothering me.
Stayed 3 nights in Nov 2025

8/10 Good

Raul

Liked: Cleanliness, property conditions & facilities
Clean room, excellent service and location close to downtown and bus station
Stayed 2 nights in Nov 2025

6/10 Okay

Armando

Stayed 3 nights in Sep 2025

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The employees are very helpful. They need to move the restaurant to the front of the property; it's very hidden.
Stayed 2 nights in Mar 2025

10/10 Excellent

mehida, creston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful
Stayed 2 nights in Jan 2025

10/10 Excellent

Magdalena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice location, professional staff, clean, safe.
Stayed 7 nights in Jul 2024

10/10 Excellent

Tomas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and friendly staff.
Stayed 2 nights in Mar 2023

10/10 Excellent

Maria Liliana Martinez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 4 nights in Dec 2025

10/10 Excellent

Marco Antonio

Stayed 2 nights in Dec 2025

10/10 Excellent

Maria Joaquina

Liked: Cleanliness, staff & service, amenities
Todo impecable. Un trato amable y un lugar hermoso para quedarse.
Stayed 2 nights in Oct 2025

10/10 Excellent

Mayra Raquel

Stayed 1 night in Aug 2025

10/10 Excellent

Yunuen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel cómodo, tiene lo necesario para descansar. Hay internet, TV en la habitación y está limpio. Único detalle; invitar a otros huéspedes y al personal de limpieza a disminuir el ruido que generan. Todo lo demás excelente.
Stayed 3 nights in Aug 2025

10/10 Excellent

Maria Dolores

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Abraham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel se encuentra en una muy buena ubicación. Tienes el centro, restaurantes y tiendas a unos minutos caminando. El staff se portó increíble, nos recomendó lugares para comer y visitar. La habitación muy agradable, limpia y bonita.
Stayed 2 nights in Mar 2025

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2025

10/10 Excellent

Juan Manuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Andrea

Traveled with group
Disliked: Cleanliness, property conditions & facilities
El baño estaba roto y tardaba en llegar el agua caliente
Stayed 5 nights in Oct 2024

10/10 Excellent

ROBERTO

Stayed 2 nights in Jun 2024

10/10 Excellent

Nelson Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi experiencia en el Hotel Palacio de Moctezuma fue excepcional desde el momento en que llegué. El personal de recepción fue amable y eficiente, asegurándose de que mi registro fuera rápido y sin problemas. Las instalaciones del hotel estaban impecables y bien mantenidas, lo que contribuyó a una estancia cómoda y relajante. El servicio en todo el hotel fue ejemplar, con el personal siempre dispuesto a ayudar y asegurarse de que todas mis necesidades fueran atendidas. Desde el personal de limpieza hasta el equipo de conserjería, todos mostraron un alto nivel de profesionalismo y hospitalidad. El punto destacado de mi estancia fue la experiencia gastronómica en el restaurante del hotel. La comida era deliciosa y preparada con ingredientes frescos y de alta calidad. El personal del restaurante era atento y conocedor, recomendando platos excepcionales y asegurándose de que cada comida fuera una experiencia memorable. mi estancia en el Hotel Palacio de Moctezuma fue verdaderamente memorable gracias al excelente servicio y la deliciosa comida ofrecida en su restaurante. Sin duda, volveré en mi próximo viaje y lo recomendaré a familiares y amigos. 😊❤️
Stayed 1 night in Mar 2024