Holiday Inn Express & Suites Loma Linda- San Bernardino S

Nice property near older area that is slowly being rebuilt. A number of homeless people on the nearby streets.

Nice property, well maintained, clean but a little hard to see from the street.

Hi everyone. This hotel,overall is ok. It is fairly new and clean. Shower does not have a good shower head and in persuit of saving on water bill, water pressure is very poor. Room is clean and has regular necessities such as: hair dryer, iron and iron board , coffee maker and etc . Beds are comfortable and have plenty of pillows and blankets. Bathroom is spacious and fully stock with plenty of towels , toilet paper and toiletries. Facility has a gym, which is small, however can hold you by for few days. Swimming pool is open as well however I have not had a chance to use it. Staff seems friendly. Continental breakfast is descent. Hotel is located in a safe area , close to major freeways and local stores restaurants. In my personal opinion, this hotel should priced somewhere around 70 to 100 dollars a night, so $147, what I paid, is excessive and facility failed to justify this price to me. There are few better options in this area, however if you must stay at this particular hotel ,it is not going to be a bad experience. I hope my review and my experiences in this facility can be helpful. Thank you for reading this review and enjoy your stay.

Staff needs to be retrained on customer service. Multiple staff members failed to do the basics of customer service: Acknowledge guest's presence. Team members did not acknowledge my presence at the check in lobby while they continued to talk to each other. They forced me to wait until they were done talking before acknowledging my presence. One team member didn't even bother acknowledging and proceeded to say "he can help you over there." The second team member didn't provide a proper greeting just asked if I was there to check in. I said "yes" . The team member then told me I could not check in until 3pm. It would have been more appropriate to greet me when they first saw me approach the check in desk and quickly ask me how they could help me. Then I would not have had to wait for them to finish their conversation and several minutes later to be told a what amounted to a couple seconds "We are only doing regular check in so you can't check in until 3pm". When I finally checked in an hour later, it was a different team member at the front desk. We were forced to wait several minutes before we could check in. We were not informed as to why we needed to wait. It would have been courteous to let the customer know why you can't assist them instead of making them wait. Sadly the only team member that displayed any kind of customer service was the team member who was responsible for putting out the breakfast in the dining/lobby area! Overall poor customer service!!

The finishes in the room aren't high-quality but that's okay -that's expected for a Holiday Inn Express. But the room is comfy. The hotel was quiet and easy check in process. It's nice because it's new too. AC runs great

Great clean hotel. I know it's new, but it looks great and everything was great. Highly recommend this hotel.

Good hotel to stay short term. Small but comfortable.Did not use all facilities.

Really enjoyed stay in this brand new hotel. Felt very-very comfortable.

We needed a hotel near the hospital so my wife and I could alternate taking care of our boy at the hospital. This hotel made it easy and felt at home while we were passing through a very difficult time. Thank you

My husband at loma Linda hospital, we were very tired and stressed our stay was very comfortable

Nice and newer hotel. Had everything you need including a great FREE breakfast. Rooms were super clean and staff was more than helpful. Nice over all hotel and experience.

A new hotel with great amenities. Very clean! We stayed twice in 1 week due to visiting a family member in the hospital. Would definitely stay again.

I would strongly recommend this hotel to my friends and family. Very new and clean and excellent service. Certainly worth the price!