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Recent guest reviews

2nd stay here in a month. Quiet property, close to airport. Nice pool.

Nice property with helpful staff. Pretty well maintained. Phone wasn't hooked up to jack, no phone cord. Didn't need though. Nicely equipped w/refer, microwave, coffee maker and hair Dryer.

The first room they gave me was half way cleaned, the beds weren't even done. I went to front desk and they did give me a new room right away but room was not properly cleaned, it looked like the floor wasnt swept because there was dirt and trash all over the floor, the toilet was not cleaned right. Breakfast is just cereal and toast. Pool water looked dirty. The second floor hallway was super hot the ac was not working in the hallway.

There’s a 100$ deposit which isn’t stated in the orbitz summary of charges, the guy at front desk wanted to chat n share stories about how other ppl were trying to have fake cards n ids I just wanted to get to my room it was already 3 am… the entire upper floor was so hot like 85 degrees and the room was like 90 degrees even with the cold air on the heat wAs poring out of the walls! Everything echoes!

I found hair everywhere ,on the sheets, pillows, bathroom....floor dirty. Coffe maker dirty too, was stuff inside,carpet outside dirty. Microwave was old, dirty , mini fridge dirty,was icecream inside,not mine.

Everything is excellent

I liked the location, close to restaurants, Target, Walgreens. Pretty much everything is less than a 10 minute drive away.

Horrible place to stay! Staff is rude, room was distinguishing, smelled horrible!

It was near the airport , So every time a plane would land or take off , the windows ‘em would rattle . Did not get much rest ,

I reserved to property because it stated breakfast was included. There was NO breakfast! I was totally unhappy about that because that was the only reason I reserved a spot there. It was false information and the front desk had no explanation as to why. Totally unexceptional after paying for 3 nights. ridiculous

I liked the convenient location to the airport, 410, and fast-food restaurants. I didn’t like the lingering smell of cigarette smoke in the furniture.

The place is nice but in the website said breakfast is included but they don't have, and any food service area too.

Great staff.

Clean. Affordable. Convenient location to airport

San Pedro Ave San Antonio TX

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

SureStay Plus Hotel By Best Western San Antonio North 281 N places you next to Solar Eclipse April 8th 2024 and within a 3 miles (5 km) of North Star Mall. This hotel has 61 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Free buffet breakfast is served each morning from 6 AM to 9 AM. Savor a meal from the comfort of your room with room service.


Rooms

Guests can expect free WiFi and 40-inch TVs with cable channels. Beds sport Egyptian cotton sheets and down comforters, and bathrooms offer deep soaking tubs, hydromassage showers and hair dryers. Other amenities include refrigerators, microwaves, and coffee makers.


Property features

Guests of SureStay Plus Hotel By Best Western San Antonio North 281 N have access to an outdoor pool, a gym, and free WiFi in public areas. If you drive, put free parking to good use. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include a 24-hour business center, coffee/tea in a common area, and free newspapers.

Room options

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Guest reviews for SureStay Plus Hotel By Best Western San Antonio North 281 N

Everyone (17) Couples (4) Family (12)
4
Everyone

By on Mar 3, 2024

Review comment responded on Mar 6, 2024

Hello Jesus, We appreciate you choosing our hotel for your recent stay. Should you have any additional feedback to share, please don't hesitate to reach out to us so we can address any concerns. We look forward to welcoming you back in the future.

5
Business Business

2nd stay here in a month. Quiet property, close to airport. Nice pool.

By on Sep 2, 2023

Review comment responded on Sep 2, 2023

Hello V Scott,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our property and comments about our pool. I hope that we will impress you with exemplary service during future visits.

4
Everyone

Nice property with helpful staff. Pretty well maintained. Phone wasn't hooked up to jack, no phone cord. Didn't need though. Nicely equipped w/refer, microwave, coffee maker and hair Dryer.

By on Aug 5, 2023

Review comment responded on Aug 7, 2023

Hello V Scott, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

3
Family Family with small children

The first room they gave me was half way cleaned, the beds weren't even done. I went to front desk and they did give me a new room right away but room was not properly cleaned, it looked like the floor wasnt swept because there was dirt and trash all over the floor, the toilet was not cleaned right. Breakfast is just cereal and toast. Pool water looked dirty. The second floor hallway was super hot the ac was not working in the hallway.

By on Jul 25, 2023

Review comment responded on Jul 26, 2023

Hello Elizabeth, It is unfortunate that some unforeseeable events happened during your stay, we did try to resolve and offer a solution the same day to make sure that your stay will not be affected in any way. We still thank you for understanding regardless and we do hope that we get the chance to host you again in the future as this was not the experience that we wanted you to have.

1
Everyone

By on Jun 6, 2023

Review comment responded on Jun 28, 2023

Hello HAROLD, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

5
Everyone

By , from Bellevue on Oct 4, 2022

Review comment responded on Jan 9, 2023

Hello Lyudmila,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

1
Partner Couples

There’s a 100$ deposit which isn’t stated in the orbitz summary of charges, the guy at front desk wanted to chat n share stories about how other ppl were trying to have fake cards n ids I just wanted to get to my room it was already 3 am… the entire upper floor was so hot like 85 degrees and the room was like 90 degrees even with the cold air on the heat wAs poring out of the walls! Everything echoes!

By on Sep 23, 2022

Review comment responded on Sep 24, 2022

Hello Cassie,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

2
Family

I found hair everywhere ,on the sheets, pillows, bathroom....floor dirty. Coffe maker dirty too, was stuff inside,carpet outside dirty. Microwave was old, dirty , mini fridge dirty,was icecream inside,not mine.

By on Jun 2, 2022

Review comment responded on Jun 10, 2022

Hello Roxanna, I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.,

5
Business Business

Everything is excellent

By on May 20, 2022

Review comment responded on Jun 10, 2022

Hello Yudismara, Thank you for your review and comments regarding our hotel. Your voice is very valuable to us and we hope you will return on your next travels.

5
Partner Couples

I liked the location, close to restaurants, Target, Walgreens. Pretty much everything is less than a 10 minute drive away.

By on Mar 1, 2022

Review comment responded on Mar 1, 2022

It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

SureStay Plus Hotel By Best Western San Antonio North 281 N

11355 San Pedro Ave, San Antonio, TX 78216
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