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Recent guest reviews

There’s a 100$ deposit which isn’t stated in the orbitz summary of charges, the guy at front desk wanted to chat n share stories about how other ppl were trying to have fake cards n ids I just wanted to get to my room it was already 3 am… the entire upper floor was so hot like 85 degrees and the room was like 90 degrees even with the cold air on the heat wAs poring out of the walls! Everything echoes!

I found hair everywhere ,on the sheets, pillows, bathroom....floor dirty. Coffe maker dirty too, was stuff inside,carpet outside dirty. Microwave was old, dirty , mini fridge dirty,was icecream inside,not mine.

Everything is excellent

I liked the location, close to restaurants, Target, Walgreens. Pretty much everything is less than a 10 minute drive away.

Horrible place to stay! Staff is rude, room was distinguishing, smelled horrible!

It was near the airport , So every time a plane would land or take off , the windows ‘em would rattle . Did not get much rest ,

I reserved to property because it stated breakfast was included. There was NO breakfast! I was totally unhappy about that because that was the only reason I reserved a spot there. It was false information and the front desk had no explanation as to why. Totally unexceptional after paying for 3 nights. ridiculous

I liked the convenient location to the airport, 410, and fast-food restaurants. I didn’t like the lingering smell of cigarette smoke in the furniture.

The place is nice but in the website said breakfast is included but they don't have, and any food service area too.

Great staff.

Clean. Affordable. Convenient location to airport

This is one of the cleanest hotel I’ve ever stayed in. Staff was super friendly and very helpful. I truly enjoyed my stay and got plenty of rest in this clean, quiet and well located hotel!

Good for a one night stay when flying in or out of San Antonio. Bed was comfortable. The usual breakfast of cereal and waffles. The best part is that the planes fly right next to the hotel and it is fun to watch them

Close to the airport shuttle service locationAll of this was very convenient thank you

San Pedro Ave San Antonio TX

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located in North San Antonio - SAT, SureStay Plus Hotel By Best Western San Antonio North 281 N is 2.2 mi (3.5 km) from North Star Mall and within a 10-minute drive of McAllister Park. This hotel has 61 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Free buffet breakfast is served each morning from 6 AM to 9 AM. Savor a meal from the comfort of your room with room service.


Rooms

Guests can expect free WiFi and 40-inch TVs with cable channels. Beds sport Egyptian cotton sheets and down comforters, and bathrooms offer deep soaking tubs, hydromassage showers and hair dryers. Other amenities include refrigerators, microwaves, and coffee makers.


Property features

Guests of SureStay Plus Hotel By Best Western San Antonio North 281 N have access to an outdoor pool, a gym, and free WiFi in public areas. If you drive, put free parking to good use. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include a 24-hour business center, coffee/tea in a common area, and free newspapers.

Room options

Standard Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Guest reviews for SureStay Plus Hotel By Best Western San Antonio North 281 N

Everyone (13) Couples (4) Family (11)
1
Partner Couples

There’s a 100$ deposit which isn’t stated in the orbitz summary of charges, the guy at front desk wanted to chat n share stories about how other ppl were trying to have fake cards n ids I just wanted to get to my room it was already 3 am… the entire upper floor was so hot like 85 degrees and the room was like 90 degrees even with the cold air on the heat wAs poring out of the walls! Everything echoes!

By on Sep 23, 2022

Review comment responded on Sep 24, 2022

Hello Cassie,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

2
Family

I found hair everywhere ,on the sheets, pillows, bathroom....floor dirty. Coffe maker dirty too, was stuff inside,carpet outside dirty. Microwave was old, dirty , mini fridge dirty,was icecream inside,not mine.

By on Jun 2, 2022

Review comment responded on Jun 10, 2022

Hello Roxanna, I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.,

5
Business Business

Everything is excellent

By on May 20, 2022

Review comment responded on Jun 10, 2022

Hello Yudismara, Thank you for your review and comments regarding our hotel. Your voice is very valuable to us and we hope you will return on your next travels.

5
Partner Couples

I liked the location, close to restaurants, Target, Walgreens. Pretty much everything is less than a 10 minute drive away.

By on Mar 1, 2022

Review comment responded on Mar 1, 2022

It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

4
Everyone

By on Feb 13, 2022

Review comment responded on May 15, 2022

Hello christopher, It was our privilege to earn your business and we hope to host you again on your next trip.,

1
Family

Horrible place to stay! Staff is rude, room was distinguishing, smelled horrible!

By on Nov 1, 2021

Review comment responded on Nov 5, 2021

Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

2
Everyone

It was near the airport , So every time a plane would land or take off , the windows ‘em would rattle . Did not get much rest ,

By on Oct 26, 2021

Review comment responded on Oct 26, 2021

Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

3
Family with small children

I reserved to property because it stated breakfast was included. There was NO breakfast! I was totally unhappy about that because that was the only reason I reserved a spot there. It was false information and the front desk had no explanation as to why. Totally unexceptional after paying for 3 nights. ridiculous

By on Oct 19, 2021

Review comment responded on Oct 25, 2021

Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

4
Partner Couples

I liked the convenient location to the airport, 410, and fast-food restaurants. I didn’t like the lingering smell of cigarette smoke in the furniture.

By on Oct 7, 2021

Review comment responded on Oct 10, 2021

Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

5
Friends

The place is nice but in the website said breakfast is included but they don't have, and any food service area too.

By on Sep 28, 2021

Review comment responded on Sep 30, 2021

Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

SureStay Plus Hotel By Best Western San Antonio North 281 N

11355 San Pedro Ave, San Antonio, TX 78216
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