Check in took forever. They did not have enough staff to handle the number of guests checking in.
The property is in very good location, 0.2 mi to the conventional center. However, the hotel do not provide water at all, even for the first day. I purchased one bottle of water, it charges $3.5 per bottle. Even bad, it never clean the room, until your leave.
The property was well kept…
Next to expressway. Quite noisy. Also $30 parking fee not shown or included on orbitz booking site.
The guy at the reception was super lazy and it took us 20 min to check in.
Location
Extremely long check in line. Get to my room on the 4th floor and tried to get ice. No ice on the 4th floor. No big deal I’ll just take the elevator next to the vending area down to the next floor. Oh wait, the elevator is out of service. Guess I’ll take the stairs to the 3rd floor. Out of ice. Tried the 2nd floor and the machine is broke. Walk down to the 1st floor and ask if there is an ice machine there. There isn’t. Ask where I can get ice and nobody knows. Head back up on the elevator on the other side of the hotel to the 5th floor. No ice again! Found ice on the 10th floor. Once I got back to my room, I was lucky to hear the toilet run the entire stay.
Information is misleading. I booked a suite for 6 - CLEARLY STATED in the receipt as well as on booking website and received a room with one king bed and a twin sofa bed. I brought it up to the staff and was told that the king bed should fit 4 and the twin sofa bed should fit 2 - HOW????? It was so disappointing, I would never book here again. Good location though but I would rather pay more to stay at Hyatt or Marriott which is a little more in price but better value. I like breakfast with fresh waffles but the hotel seems to overloaded itself. I have to wait in line at least 30’ to get to my turn. Also very long wait for the elevator. Some staffs are not very happy which are unusual, they were probably overwhelmed with big waves of customers. The location is good.
The temporary hold on my card was charged and still waiting for my refund which is likely never coming. Horrible customer service . Dated hotel.
Did not realize how close and easy it was to the highway. It made traveling a lot more convenient. Awesome stay, and awesome staff!!! Would book here again in the future.
Never a disappointment love staying there
Our room had flooding and was very damp in the room
The front desk presonnnel and concierge were very friendly, helpful and professional. However, our bathroom was infested with ants, and the air conditioner sounded like an airplane at times.
Located in Downtown San Antonio, La Quinta Inn & Suites by Wyndham San Antonio Riverwalk is within a 10-minute walk of popular sights such as Henry B. González Convention Center and Alamo. This 347-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi.
Free continental breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. At the end of the day, the bar/lounge is a great place to grab a drink.
32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, microwaves, and coffee makers. Housekeeping is available on request.
Guests staying at La Quinta Inn & Suites by Wyndham San Antonio Riverwalk enjoy an outdoor pool, a gym, and free WiFi in public areas. Valet parking is available for USD 38.00 per night. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and concierge services. Additional amenities include a spa tub, a conference center, and a business center.
Check in took forever. They did not have enough staff to handle the number of guests checking in.
Dear Rene,Thank you for your comments. My sincere apologies that we did not provide you with the exceptional experience we take pride in. Thank you for being our guest and we do hope that we have a future opportunity to show you a great stay.
Thank you for your outstanding review of the hotel! I'm happy to hear that you enjoyed your accommodations, and we hope to see you again very soon at La Quinta Inn & Suites San Antonio Riverwalk!
The property is in very good location, 0.2 mi to the conventional center. However, the hotel do not provide water at all, even for the first day. I purchased one bottle of water, it charges $3.5 per bottle. Even bad, it never clean the room, until your leave.
The property was well kept…
Thank you for staying and taking the time to post a review. We hope to see you again.
Next to expressway. Quite noisy. Also $30 parking fee not shown or included on orbitz booking site.
The guy at the reception was super lazy and it took us 20 min to check in.
Thank you for choosing to stay with us and taking the time to review our hotel. I want to apologize for the service you were provided, which is not at all acceptable. I will be speaking with my front desk staff regarding your comments so this will be avoided in the future. I hope you choose to stay with us next time you are at the San Antonio Riverwalk, so you can see we have made the necessary improvements.
Location
Thank you for your outstanding review of the hotel! I'm happy to hear that you enjoyed your accommodations, and we hope to see you again very soon at La Quinta Inn & Suites San Antonio Riverwalk!
Thank you for your review. We truly regret that the accommodations were not what you had expected. Your opinion and satisfaction is very important to us and we are very sorry we were unable to meet your expectations. We continually try to do our very best for all of our guests.
Extremely long check in line. Get to my room on the 4th floor and tried to get ice. No ice on the 4th floor. No big deal I’ll just take the elevator next to the vending area down to the next floor. Oh wait, the elevator is out of service. Guess I’ll take the stairs to the 3rd floor. Out of ice. Tried the 2nd floor and the machine is broke. Walk down to the 1st floor and ask if there is an ice machine there. There isn’t. Ask where I can get ice and nobody knows. Head back up on the elevator on the other side of the hotel to the 5th floor. No ice again! Found ice on the 10th floor. Once I got back to my room, I was lucky to hear the toilet run the entire stay.
Thank you for your recent stay and taking the time to review the hotel. I truly am sorry to hear about the multiple issues that you experienced. I have shared your comments with my maintenance team for immediate attention. I hope in the future, you will choose to stay with us, as we do make necessary improvements where needed.
Thank you for your review. We truly regret that the accommodations were not what you had expected. Your opinion and satisfaction are very important to us, and we are very sorry we were unable to meet your expectations. We continually try to do our very best for all of our guests.