Fairfield Inn & Suites San Antonio North - Stone Oak2.5 out of 5.0
Recent guest reviews
Decent location on Loop 1604 for all attractions on the North side of San Antonio. Easy access with plenty of shopping close by. Traffic can be pretty bad during commute times, so please budget your time acccordingly.
Had visiting family stay recently and was shocked at how run down the place had become. I stayed here several times in the first years of operations after it was built and it was great. So I didn't think twice about booking my family there. There are some renovations underway.....lets hope they continue to extensively update the property back to the brand standards. I will monitor the reviews and probably go see the condition of the hotel first before booking again.
What the hell is this place. It sure is not a Marriott level hotel. Motel 6 puts this place to shame. Walls dirty, closet doors ripped off hinges, nasty old sheets, towels have been used to the point they do not even dry you off. Lets also mention that it is on the freeway and the cheap hotel didn't spend any money on insulation. It sounds like the 18 wheelers are driving through your room. I wouldn't let my dog use this place for a toilet. Marriott needs to shut this place down until they bring their standards to a human level!!
I'm a Marriot silver (going on gold) elite member so I've stayed at many Marriott properties for work. This place is absolutely the dregs. The first floor hallways by the pool was under construction and just a total mess. The pool facility was terrible. The entry door was rusty and did not close properly because the metallic magnetic lock was absolutely corroded. How does a property let things get that bad? New sheet rock was being installed with mudding lines obvious, and the outlets were not encased and wires exposed. If this pool was under renovations, management should close it to guests. It was not safe. My room was a joke. The carpeting was new and smelled it. However it was improperly installed. Line patterns were not parallel with the walls and it made me dizzy just looking at it. The receptionist asked me in front of another guest if I was visiting for work or pleasure. This on a Friday night check with my two kids in tow? I never disclose my reason for staying ever, let alone in front of another guest. Guest privacy should be a standard protocol. I doesn't make me feel good to give an establish a poor review but this place was worthy of one.
Clean and friendly with excellent access to the 281. Good breakfast selection. Small but adequate gym. I didn't use the pool but it looked great. About 20 mins drive from downtown San Antonio. I would stay here again
I should have read these reviews first. However, my main issue is the location, and it's not easy to pull out onto the frontage road in the morning. It's rather dangerous, and noisy. Hotel is not up to the usual Fairfield Inn standards. I understand it's undergoing a renovation. However, the bed was comfy. TV and internet worked. Shower spray seemed a little weak.
Mtn Bike was stolen from vehicle after lock cable was cut minutes before 7am while we were having breakfast. Front desk employee argued couldn't access security cameras footage. Vehicle was parked in front of the hotel next to the front sign and loop 1604, very visible area. Reported to police, got no further contact from hotel. Hotel facilities are tired, aging. Elevator didn't work and room had some humidity odor that the family complained about... we had to spend the night so we dealt with it. After staying in this hotel in previous road trips I decided it was time to find another place... and this was even before my bike was stolen... so, it will be definitively the last stay. Beware.
Advice for hotel management and staff: Listen to your guests, even if you think they are wrong. It would be better for them to be proven wrong then you because you decided not to heed their request or advice. You should give Marlena a raise -she was our only friend at your hotel - you are in the HOSPITALITY industry. When she saw that people were waiting to depart and the yahoos on night shift didn't bother to properly note the reserved spots on the shuttle, she stepped in and put the van out front to prompt use. She Rocks. Put your shuttle service on the internet and give a real reservation. Cell phone verification preferably so people aren't sliding in and taking other peoples spots. Why should your hotel get a bad rap for because you have idiot customers? Also while you are at it, figure out how to have the shuttles arrive on TIME. To the minute. The other hotels are doing it, why does yours have to be 15 minutes late every time! Get more seating for the breakfast. Like overflow seating or something - its ridiculous. We are a family of 8 and we stayed at this hotel mainly to visit SeaWorld the last week of December. Some advice for Travelers: You have to eat a buttload of food to make the dining package at sea world a good deal. Did you come to the park to feed your face or see the shows and other interactive things? The benefit lanyard isn’t worth much in the winter. The 20% off is off full highest price those things ever were priced. In the winter, all the water rides are closed and only a few of the rides have quick queue - such as the Shamu Roller Coaster, the Steel Eel and the Great White. Rio Loco and Journey to Atlantis were both closed and this was not advertised on their website. However, the quick queue is quite handy for the rides on which you can use it (you will see a quick queue line. Hint - the one for the Great White is in the back of the arcade.) So all in all, I’d recommend you just find a good hotel wth great service, you don’t have to stick to the Official hotel partners or Hotel partners. If you do decide to stay here, note that some little punk kids (including mine once) push the elevator call help button all the time because it is 2 feet off the ground. Now that is a fun noise…. There is only one elevator, centrally located, very slow, no stairs nearby. If the hotel is busy, you will need to arrive early for breakfast or you may find the slim pickens. We were out of ketchup for two days that I’m aware of. The scrambled eggs are powdered, and the standard fare is salsa, sausage patties, biscuits, gravy, seasoned potato cubes, oatmeal, hardboiled eggs, milk, cereal, toast, and muffins. When you are leaving at night, if it is at all busy, call them for a special pickup, don’t wait for the one on the hour or you’ll be without a seat. And if you reserve your departing trip with the staff the night before, be sure you get on the clipboard hanging on the wall next to the front desk, or it doesn’t count. I’d go as far as having them add your name to it while you watch. We reserved 7 spaces for a noon departure and somehow we were left with 3. If you see on the reservations that you can request things like cribs, foam pillows, or rollaway beds. I’d recommend calling the hotel an hour in advance to remind them. They don’t read those requests. Alternatively, you can try and check in at least an hour or two before you need to go to sleep. Please note, like most hotels in this class, the rollaway/stowaway beds are not suitable for those over 18 (it will harm their backs). Also, the foam pillows are not like the good ones you might have a home. You can barely tell the difference between those and the down pillows. Some more Sea World specific advice: The quick queue can save you quite a bit of time, however you will also notice that the ride lines ebb and flow. Right after a show is the flow. So you can just beat the lines by timing it right, if the parks isn’t too busy. You can tell the busy days by how long the line is to get in at 1 PM. If its like 300 people or more, its a busy day. The reserved seat can also save you some hassle, but it never did for me. Most of the shows they didn’t even check - you just go to the reserve seating section and sit there. The two they did check for were the Amazing Pets and the Whale show. However you can always get good seats if its not hot outside down in the splash zone at the Whale show. Chances are you won’t get wet unless you are in the very first row. Id say is a 20% chance of rain in the first 4 rows and past that its 0.
I'm in San Antonio, visiting family for Christmas. We have two rooms in a newly renovated wing. And when I say newly renovated, I mean they should still be locked off as they were painted the day before! New carpet too. The fumes hit me as soon as the elevator door opened. We changed rooms, and it seemed to help until we were settled in for the night. No one should be subjected to this smell, as it is toxic. And the rooms were locked up, the windows rendered useless, the air off on a 75 degree day so the fumes could not escape. This is a management problem. The rooms should have been taken out of circulation for a few days. Very nice front desk employees, but what can they do?
After the first night of staying in this hotel we considered changing. Not because anything was drastically wrong, but because nothing was that great either. We were traveling as a family and decided not to hassle with looking for another hotel. The first night my elderly mother-in-law was freezing in her room because the AC seemed to only be on at full blast, or off. I called down to the front desk to see if they had extra blankets (it was pretty late) I was told by the front desk that they would check and call me back. After about 20 minutes I ran down to the front desk to find the clerk playing on his phone. He was very apologetic about not getting back to me, but seriously. On the second day, there weren't any plates left in the breakfast room. We waited, tried checking the kitchen, looked for an attendant. No luck. I went to the front desk and they quickly restocked and were very nice, but by the time I had plates handled, all of the hot food was gone. And still no one around too address that. This was all happening at 8 AM, and breakfast was advertised as 7-10 am. We had breakfast and chatted for about 40 minutes, when we left they were finally putting more hot food out. On the third day they did us a favor... they auto-checked us out 3 days early. My husband had called to add a room to our reservation for my In-Laws and the clerk noticed a lower rate available for us (YAY!) but when they re-booked our reservation, they rebooked it with the wrong dates. So we woke up to a slip under the door 3 days early. We probably should have looked at our confirmation email and noticed the date screw up, but we were traveling and didn't. That's ok, we found another hotel and will hopefully have better service for the next three days. The service was either non-existent, or really friendly. The beds are HARD and pretty uncomfortable, but the facility is clean and definitely not the worst I've stayed at. We won't book here again however.
Located in Hollywood Park, Fairfield Inn & Suites San Antonio North - Stone Oak is within a 15-minute drive of popular attractions such as Six Flags Fiesta Texas and San Antonio Zoo and Aquarium. This 84-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi. Silverhorn Golf Club of Texas is also close to this San Antonio hotel.
Free continental breakfast is included with your stay.
Fairfield Inn & Suites San Antonio North - Stone Oak's 84 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Ironing boards and desks are other standard amenities.
Guests staying at Fairfield Inn & Suites San Antonio North - Stone Oak enjoy an indoor pool, a fitness center, and free WiFi in public areas. Free parking is available if you drive. Staff members are on hand to provide dry cleaning/laundry services and a safe deposit box at the front desk. Additional amenities include a 24-hour business center, coffee/tea in a common area, and barbecue grills.
Reviews from Trip Advisor
62% of guests recommend this hotelTotal of 88 reviews