8/10 Good
DANIEL
Traveled with partner
Jul 5, 2025
The staff are professional and polite. I used the gym and the lady cleaning the gym noticed the water dispenser was empty and immediately left to bring a full bottle. She then poured a cup and brought it to me. What an amazing gesture!
Some staff, however, are unattentive to their surroundings. For example, the weather was hot and ice water was offered in the lobby by the elevator for guests. Once the ice water dispenser was empty it was never refilled. Late the following morning, it was still empty. That shows lack of care and poor upper management.
The morning servers are outstanding, hardworking, cool, calm and collected. LOVE Monica! Our breakfasts were very nicely prepared. Thank you chefs!
The night bar tenders were not amicable at all, so we didn't return. Perhaps it was an off night.
All in all, it was a good stay. The place is nice but we could tell management was disjointed. Your star acheivers are saving the day!
DANIEL
Stayed 3 nights in Jun 2025