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Best Western Plus Sunset Suites-Riverwalk

2.5 out of 5.0

Recent guest reviews

Great Hotel. Quiet, Clean, Friendly Staff, 10 Minute Walk to Riverwalk. I’m very pleased with my stay.

Arrived at 11am ....we’re told we could not check in until 3pm......explained we had an event at 4pm.......we were told for an “additional $50 “ we could check in “early”......we agreed to the extra $50 .....it turned out the room was ready at 2:15pm. The staff was of “0” help.......would never go back....would never recomend the place! Awful.

Be careful where you park because a lot of birds and the hotel not even cuts the trees and all the birds poop on your car. Also be ready to hit your legs with the bulky footboard A lot of noise since is not a new construction you hear the people upstairs walking and the noise of the street /cars Not a good experience unfortunately

Great service, especially the young lady that worked the 2pm to 10pm shift.very professional. Good breakfast every mourning Room very clean

Very nice place. Walking distance to Riverwalk and Alamodome. On bus route. Clean room. Helpful and friendly staff. Only complaint was our room was kind of dark and wall fixtures would easily fix that! Loved our time spent in San Antonio.

Very fast and easy check in. Staff was friendly. Love the historical building. The only thing I would want changed is the size of the beds. They felt like a full in comparison to a true queen that I have at home. But overall, lived my stay and the location.

Location is GREAT! Rooms are big and nice. Business workroom is the only thing that is below expectations. Staff was really nice. Breakfast ROCKED!

Upon arriving there was no parking spots available; however, the clerk allowed us to stay parked right in front in registration parking. The printer was down so had to until checkout to sign paperwork. When checking out printer was jammed so that took quite awhile. The clerk attempted contacting manager for assistance several times using Wallis talkie. Clerks should be educated on how to clear a simple paper jam. Very spacious, but older room. No light switches for lighting. Only lighting is several lamps in which you have to pull the strings on in order to have lights on. All in all comfy room especially for price & location.

Love this hotel, not far from music, food, and shopping.

Close to Riverwalk. Reasonable on site parking. Helpful friendly staff. Comfortable rooms. In restored historical building exhibiting some character

Great location! Right off the freeway with perfect access to the convention center and the Alamodome. The staff was wonderful and very helpful Oddest thing though...I don't think I've ever stayed at a hotel that the interior was so dark. When you walk into the foyer, the lighting is low but not too bad. It's when you walk off the elevator on to your floor! There are bulbs in the sconces but they put out very little light. And then when you get to your room and flip a switch....well, let's just say that my daughter turned on every light in our room and it was still very, very dreary. She opened the curtains to actually let in some light. It was just very odd. It was near impossible to lay in bed and read a book. Also for groups traveling with multiple females and trying to get ready at the same time....there is no mirror over the desk so someone can get ready in the outside room. The only mirror is in the bathroom. The parking lot is extremely small. If there are no spaces available when you arrive, they have someone take you to the overflow lot which is quite a ways away.

Great experience at this property. Staff was friendly and attentive. Rooms are nice and a bit larger than most. Lobby and breakfast area is very comfortable and relaxing. Overall this hotel is well maintained and in a unique building if you like that sort of thing like I do. The only negative is the overflow parking is a bit of a hassle to get to if you are not able to park in their main lot.

We had a great stay and would definitely come back and stay here.

Good location. Needs an upgrade. Needs new carpet.

The hotel was much nicer than I anticipated. Sometimes hotels in locations like this and in this price range have been minimally acceptable but continue to be used because of the location. That was not the case here. There were no amenities such as a pool, but that was unimportant to me.

We loved everything. It was lovely, clean, comfortable. The staff was very friendly. Great experience. The only thing we might have liked is a little brighter lighting in the room. That wasn't a huge issue at all. We would definitely stay there again.

Hotel booked to accommodate a quick getaway with the spouse, the hotel was clean, and super comfortable, the room was quite spacious and the staff was great. The hotel is a short walk to the riverwalk, the hubby and I enjoyed the short walk there and back, This is a perfect location to walk to riverwalk one day & hop on freeway the next to explore the city. We had such a great stay at this hotel that I have already booked my next stay!!

A great place to stay, walking distance is only a few blocks from the Riverwalk. No complaints highly recommend .

Stayed Mon-Thurs on 3rd floor at end of September. Not pleased with parking fee charged nor the one elevator the size of a small closet. The 3rd floor was always very stuffy and hot. The room was nice, spacious and always well cleaned with very responsive A/C. Decent breakfast. The fitness room is a joke. The side guest only entrance was never locked. Well-lit sidewalks to and from convention center and happening San Antonio locations.

This hotel was convenient and in a relatively safe place. It was a little too close to the highway (noisy when outside). However, I would stay there in the future.

1103 E Commerce Street San Antonio TX

Hotel highlights

  • Walking distance to Shops at Rivercenter and Alamo
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Fitness center

Located in Downtown San Antonio, Best Western Plus Sunset Suites-Riverwalk is within a 5-minute walk of Shops at Rivercenter and within 15 minutes of other popular attractions like Alamo. This 64-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and a fitness center. River Walk and Alamodome are also nearby.


Dining

Free buffet breakfast is included with your stay and awaits you each morning.


Rooms

All of Best Western Plus Sunset Suites-Riverwalk's 64 air-conditioned rooms provide sofa beds, microwaves, and refrigerators. Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Pillowtop beds grant a restful night's sleep and bathrooms offer hair dryers. Coffee makers, free local calls, and ironing boards are also standard.


Property features

At Best Western Plus Sunset Suites-Riverwalk, guests have access to a fitness center, free WiFi in public areas, and 3 meeting rooms. Self parking is available for USD 12.95 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include conference space, a business center, and coffee/tea in a common area.

Room options

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 3

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

King 1 | Sleeps 3

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Oversized Room)

King 1 | Sleeps 3

Standard Suite, 1 King Bed, Accessible, Bathtub

King 1 | Sleeps 3

Guest reviews for Best Western Plus Sunset Suites-Riverwalk

Everyone (18) Business (28) Couples (74) Family (35) Friends (7) Other (9)
5
Everyone

Great Hotel. Quiet, Clean, Friendly Staff, 10 Minute Walk to Riverwalk. I’m very pleased with my stay.

By on May 20, 2018

2

very mediocre

Everyone

Arrived at 11am ....we’re told we could not check in until 3pm......explained we had an event at 4pm.......we were told for an “additional $50 “ we could check in “early”......we agreed to the extra $50 .....it turned out the room was ready at 2:15pm. The staff was of “0” help.......would never go back....would never recomend the place! Awful.

By , from hilton head sc on Apr 4, 2018

Review comment responded on May 12, 2018

thank you for choosing to stay with us

3
Everyone

Be careful where you park because a lot of birds and the hotel not even cuts the trees and all the birds poop on your car. Also be ready to hit your legs with the bulky footboard A lot of noise since is not a new construction you hear the people upstairs walking and the noise of the street /cars Not a good experience unfortunately

By , from McAllen TX on Mar 27, 2018

Review comment responded on Apr 11, 2018

thank you for staying with us

4

nice hotel great location

Everyone

Great service, especially the young lady that worked the 2pm to 10pm shift.very professional. Good breakfast every mourning Room very clean

By , from cincinnati on Feb 9, 2018

Review comment responded on Mar 3, 2018

thanks for choosing to stay with us.

4

safe and clean place to stay!

Everyone

Very nice place. Walking distance to Riverwalk and Alamodome. On bus route. Clean room. Helpful and friendly staff. Only complaint was our room was kind of dark and wall fixtures would easily fix that! Loved our time spent in San Antonio.

By , from Wisconsin on Feb 5, 2018

Review comment responded on Mar 3, 2018

thanks for choosing to stay with us. we do appreciate your feedback. looking forward to meeting your needs again soon.

5

walking distance to the alamodome

Everyone

Very fast and easy check in. Staff was friendly. Love the historical building. The only thing I would want changed is the size of the beds. They felt like a full in comparison to a true queen that I have at home. But overall, lived my stay and the location.

By , from Del Rio, TX on Jan 22, 2018

Review comment responded on Mar 3, 2018

thanks for choosing to stay with us. we do appreciate your feedback. looking forward to meeting your needs again soon.

5

really great room and breakfast!

Everyone

Location is GREAT! Rooms are big and nice. Business workroom is the only thing that is below expectations. Staff was really nice. Breakfast ROCKED!

By , from Georgia on Dec 12, 2017

4

good

Everyone

Upon arriving there was no parking spots available; however, the clerk allowed us to stay parked right in front in registration parking. The printer was down so had to until checkout to sign paperwork. When checking out printer was jammed so that took quite awhile. The clerk attempted contacting manager for assistance several times using Wallis talkie. Clerks should be educated on how to clear a simple paper jam. Very spacious, but older room. No light switches for lighting. Only lighting is several lamps in which you have to pull the strings on in order to have lights on. All in all comfy room especially for price & location.

By , from corpus Christi on Nov 13, 2017

Review comment responded on Nov 27, 2017

thank you for choosing to stay with us. we are looking forward to another chance to meet your needs. by the way we appreciate your feedback.

5

walking distance to alamodome and the river walk

Everyone

Love this hotel, not far from music, food, and shopping.

By , from D. on Jul 10, 2017

5

go to for downtown san antonio

Everyone

Close to Riverwalk. Reasonable on site parking. Helpful friendly staff. Comfortable rooms. In restored historical building exhibiting some character

By on Feb 4, 2017