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Extended Stay America - Salt Lake City - Sugar House

2.5 out of 5.0

Recent guest reviews

Booked our hotel months in advance for 2 queens. The staff tried to put us in a room with 1 queen and a pullout justifying that this was 2 queens. Will never go there again.

Room is located near sugar house park. Really nice location . Dog friendly. Staff is really nice .

Bathtub would not drain water. Toilet would not flush correctly. Noisy air conditioning system below us kept us up all night. The front desk clerk basically told me they do not trust their housekeeping staff Not to steal things from the room. Also someone got stuck in the elevator so I was not able to use it and had to walk down three flights of stairs with my baggage.

Mildew in bathtub surround, stains on towels, old and in disrepair. Very disappointing because is the only option currently in the sugar house location. We stayed the rest of our trip at the Hampton on foothill for the same price and it was fabulous- go there instead.

When i was taking a shower a maid let herself into my room and stole my gallon of milk out of my fridge and then they kicked me out of my room!!

This hotel was great, convenient location, clean and the bed was awesome. So comfortable that I wanted to bring it home with me. I am a return customer due to the location and great experiences. I was visiting Salt Lake because of a death in my family and the staff expressed their concern for my well- being. Many thanks to them!

I stayed here for 3 night and it was never once cleaned, they left me a new towel, that was about it. The phone didn't work, and 3 workers tried to get into my room at random times. The elevator was scary and I thought I was going to get mugged waiting for it. Also, I got in at 5AM from work and my key didnt work, so i had to wait for an hour to get a new key! This was the worst hotel I have ever stayed in.

This was a one night stay as I had to catch a plane out early the next morning. Room was clean and comfortable. So enjoyed the location as I had to pick up some last minute items. Happened upon some treasures for my next stay. All in all a pleasant stay and effortless.

The location and staff are by far the best draws for the stay. Lots of shopping (healthy food, clothing, speciality stores, crafts and discount) large selection of restaurants for fast and sit down. It is tucked away so traffic noise is not as issue. With the running stream, natural trees and landscape it provides a haven for quiet refleciton. The park is close by for jogging or walking pleasure. Very much enjoyed my stay and will return.

Staff were excellent in replacing a noisy refrigerator, providing additional linens, and directions. Surprising Mom and Sister for Mother's Day worked out great. I was thrilled to find that I could get a lower room rate; especially since this was an impromptu trip.

We flew in for a funeral and picked this hotel since we had stayed there in the past. Our last visit to Salt Lake City was in 2004 and the hotel was in much better condition at that time.

I realize this hotel is inteded for longer stays, but that doesn't mean our room shouldn't have been clean. Our front door was badly dented in as if someone had tried to break in with a hammer. A very frightning first impression for 3 girls staying alone. Our toilet seat had crusty drops on it, and under it when lifted. Floaties in the toilet. The kitchen counter was dirty with sticky drops and cup stains. The light switch had what looked like a dried blood stain. A gum wrapper and m n m's were on the floor. A spider on the wall and hairs in both beds. Straight and curly hairs if you get the picture. The sheets in the one bed looked wrinkled as if they hadn't been changed. At 3:00 a.m. I heard a loud noise of metal pipes or a metal roof being pounded on. That lasted about 30 minutes. I complained about none of these things. Just sucked it up and couldn't wait to check out and never return.

GReat location, but no Pool. clean comfortable rooms.

1220 East 2100 South Salt Lake City UT

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Extended Stay America - Salt Lake City - Sugar House is a short stroll from Sugar House Park and Westminster College. This aparthotel has 106 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. Near ski lifts, the aparthotel is also close to University of Utah and Forest Dale Golf Course.


Dining

Start your day off right with a free continental breakfast, served each morning from 6 AM to 9:30 AM.


Rooms

The 106 air-conditioned apartments feature kitchens with refrigerators, microwaves, and stovetops. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are other standard amenities. Weekly housekeeping is available.


Property features

At Extended Stay America - Salt Lake City - Sugar House, guests have access to free WiFi in public areas, express check-out, and laundry facilities. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. This smoke-free aparthotel also has a TV in a common area.

Room options

Studio, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 4

Deluxe Studio, Multiple Beds, Non Smoking

Queen 2 | Sleeps 6

Guest reviews for Extended Stay America - Salt Lake City - Sugar House

Everyone (3) Business (1) Couples (1) Family (4) Other (4)
1

horrible stay

Everyone

Booked our hotel months in advance for 2 queens. The staff tried to put us in a room with 1 queen and a pullout justifying that this was 2 queens. Will never go there again.

By , from Salt lake City on May 5, 2017

Review comment responded on May 7, 2017

Thank you for your constructive review. Please accept our apologies for the issues you experienced with regard to the reservation. We have service training in place for our associates, so I am sorry this was not handled correctly. I am taking steps to ensure the complete satisfaction of our guests going forward. I truly regret the inconvenience caused. We hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, General Manager

4

nice room with little kitchen . location is good .

Everyone

Room is located near sugar house park. Really nice location . Dog friendly. Staff is really nice .

By , from nevada on Oct 8, 2016

1

no rest for you

Everyone

Bathtub would not drain water. Toilet would not flush correctly. Noisy air conditioning system below us kept us up all night. The front desk clerk basically told me they do not trust their housekeeping staff Not to steal things from the room. Also someone got stuck in the elevator so I was not able to use it and had to walk down three flights of stairs with my baggage.

By , from S on Sep 29, 2016

1

gross, stay somewhere else

Families

Mildew in bathtub surround, stains on towels, old and in disrepair. Very disappointing because is the only option currently in the sugar house location. We stayed the rest of our trip at the Hampton on foothill for the same price and it was fabulous- go there instead.

By on Sep 20, 2015

2

the staff stole from me

Singles

When i was taking a shower a maid let herself into my room and stole my gallon of milk out of my fridge and then they kicked me out of my room!!

By on Feb 11, 2015

4

convenient location

Families

This hotel was great, convenient location, clean and the bed was awesome. So comfortable that I wanted to bring it home with me. I am a return customer due to the location and great experiences. I was visiting Salt Lake because of a death in my family and the staff expressed their concern for my well- being. Many thanks to them!

By on Jun 19, 2014

1

never stay here!

BusinessTravelers

I stayed here for 3 night and it was never once cleaned, they left me a new towel, that was about it. The phone didn't work, and 3 workers tried to get into my room at random times. The elevator was scary and I thought I was going to get mugged waiting for it. Also, I got in at 5AM from work and my key didnt work, so i had to wait for an hour to get a new key! This was the worst hotel I have ever stayed in.

By on Jan 18, 2014

4

easie peasie

Singles

This was a one night stay as I had to catch a plane out early the next morning. Room was clean and comfortable. So enjoyed the location as I had to pick up some last minute items. Happened upon some treasures for my next stay. All in all a pleasant stay and effortless.

By on Sep 3, 2013

4

location location location

Singles

The location and staff are by far the best draws for the stay. Lots of shopping (healthy food, clothing, speciality stores, crafts and discount) large selection of restaurants for fast and sit down. It is tucked away so traffic noise is not as issue. With the running stream, natural trees and landscape it provides a haven for quiet refleciton. The park is close by for jogging or walking pleasure. Very much enjoyed my stay and will return.

By on Jun 26, 2013

4

mother's day surprise

Singles

Staff were excellent in replacing a noisy refrigerator, providing additional linens, and directions. Surprising Mom and Sister for Mother's Day worked out great. I was thrilled to find that I could get a lower room rate; especially since this was an impromptu trip.

By on May 12, 2013