Got to our hotel after 10 hour drive by 335cst. Room was supposed to be ready by 3. Checked me in, took the deposit and payment and THEN told me room wasnt quite ready to "just sit over there and wait about 15 minutes". I said we just drove 10 hours and my husband has severe COPD and his oxygen is on cart with valet, just give us a different room. She said it will only be a few minutes. Waited as asked and after 24 minutes got up and told other desk clerk my husband cant sit out here without his oxygen and I didnt give a damn about "our room" but better get a room now. She actually told me ma'am get back in line and she said they checked it will be just a few minutes. I sat back down and called management and told them about situation. They apologized and said meet me at end of registration desk I will bring you key to another room. The entire time valet kept coming up to me asking to store the cart and I said absolutely not. I walked back up to desk (this had now been 1 hour total) and after a couple minutes same clerk said hold on gonna check for you. I said it's taken care of. At that time lady from phone walked up to me and handed me room keys.....to tower 2 all the way at other end of hotel. By the time I got to this room I was fuming. Hurried up and got husband on his oxygen. Tub faucet broke. Only scalding & frigid water first one then the other. Buffet was 20 bucks each and gross. Husband wasnt even able to gamble because he had to stay on his machines all night
We only stay at the Hollywood Casino because of the location and price.
The air in the room didn't work. Stayed hot all night. The shower was great pressure but extreme hot water, no matter how low I turned it. The casino itself has really went downhill since i have been here last. The buffet was ok, no flavor though and cost $28 a person. Needs major improvements if they want to keep business.
The receptionist gave us and the next guest after us the same room, easy enough to fix, but a little unnerving. The buffet was $19/person and was basically tasteless. There were ALOT of little kids jumping in and out of the spa tub.....what are kids doing at a casino? The water had alot of gtoss stuff floating in it
I liked the atmosphere. Didn’t like the fact that while waiting to check in cigarette smoke was in the air😒
I enjoyed the layout of the casino. There was a fire alarm which was false and we were not notified it was a false alarm. Also, the elevators were locked down another night and were unable to get to our rooms. When security was notified, they told us they didn't know where the staircases were at. How do you not know that information???
It was a great stay for our 1st time. Price was a little much for just a one night stay. Other than that it was ok.
It was a very pleasure stay. The rooms were very clean.
Loved our stay. The hidden fees suck. The total of the room should include all the fees.
The staff was attentive and really understanding and expedient The Housekeeping staff was lacking in maintaining the room in making the beds and towels and such. Short staff employees were the main cause more than likely. The beds wear unbearably uncomfortable as well as the lumpy hard pillows. The Buffet is nothing to write about. Selections were few and the food was fifty fifty. The severs were attentative and kept up with our needs.
Located 2.7 mi (4.3 km) from Tunica River Park, Hollywood Casino Tunica is within a 10-minute drive of other popular attractions like Tunica National Golf Course. This 3-star hotel has 494 guestrooms and offers a casino, an indoor pool, and a fitness center. It's connected to a shopping center in central Robinsonville and also close to Bally's Casino Tunica.
There are multiple options for onsite dining with 3 restaurants, including Fairbanks Steakhouse, which specializes in American cuisine. Buffet breakfast is offered for a fee each morning from 7 AM to 11 AM.
All 494 rooms feature refrigerators, free local calls, and safes. Guests can expect to find flat-screen TVs with satellite channels and pay movies. Beds sport premium bedding and bathrooms offer hair dryers. Other standard amenities include video-game consoles, ironing boards, and desks.
At Hollywood Casino Tunica, guests enjoy a casino, an indoor pool, and a fitness center. The front desk is staffed 24 hours a day to help with securing valuables and luggage storage. Other amenities at this golf hotel include conference space, a microwave in a common area, and free newspapers.
Thanks for staying with us. We appreciate your feedback. Please come and stay with us again.
Thanks for staying with us here at Hollywood Casino. Please come and stay with us again.
Thanks for staying with us. We appreciate your feedback. Please come and stay with us again.
Thanks for staying with us. We appreciate your feedback. Please come and stay with us again.
Got to our hotel after 10 hour drive by 335cst. Room was supposed to be ready by 3. Checked me in, took the deposit and payment and THEN told me room wasnt quite ready to "just sit over there and wait about 15 minutes". I said we just drove 10 hours and my husband has severe COPD and his oxygen is on cart with valet, just give us a different room. She said it will only be a few minutes. Waited as asked and after 24 minutes got up and told other desk clerk my husband cant sit out here without his oxygen and I didnt give a damn about "our room" but better get a room now. She actually told me ma'am get back in line and she said they checked it will be just a few minutes. I sat back down and called management and told them about situation. They apologized and said meet me at end of registration desk I will bring you key to another room. The entire time valet kept coming up to me asking to store the cart and I said absolutely not. I walked back up to desk (this had now been 1 hour total) and after a couple minutes same clerk said hold on gonna check for you. I said it's taken care of. At that time lady from phone walked up to me and handed me room keys.....to tower 2 all the way at other end of hotel. By the time I got to this room I was fuming. Hurried up and got husband on his oxygen. Tub faucet broke. Only scalding & frigid water first one then the other. Buffet was 20 bucks each and gross. Husband wasnt even able to gamble because he had to stay on his machines all night
Thanks for staying with us we appreciate your feedback. I am sorry for the inconvenience. My manager should have reached out to you about these concerns. Have you have any questions or concerns please let me know.
We only stay at the Hollywood Casino because of the location and price.
Thanks for staying with us. We appreciate your feedback. Please come and stay with us again.
The air in the room didn't work. Stayed hot all night. The shower was great pressure but extreme hot water, no matter how low I turned it. The casino itself has really went downhill since i have been here last. The buffet was ok, no flavor though and cost $28 a person. Needs major improvements if they want to keep business.
Thanks for staying with us. We appreciate your feedback. We are always looking for ways to improve service. Please come and stay with us again.
Thanks for staying with us. We appreciate your feedback. Please come and stay with us again.
Thanks for staying with us. We appreciate your feedback. Please come and stay with us again.
Thanks for staying with us here at Hollywood Casino. We appreciate your feedback. Please come and stay with us again.