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Gold Strike Casino Resort

3.5 out of 5.0

Recent guest reviews

Excellent front desk very quick check in. Slots were OK, got to play a good deal of time for money spent. The rooms need work, carpet appeared fairly new but shower curtain hem was coning undone and strings hanging out and the pillows really sucked. There were polyester which is fine when they are fairly new but after washing too many times as these were they become lumpy and basically dead spots and very uncomfortable. The TV was so old, it was dim, and color was washed out. At a high rate on a week night and resort fee for what I don't know unless it is parking and a phone no one uses anymore, it is not a good value. The room was clean and I know you don't go to a casino for the rooms but if you charge twice as much as most of the other hotels on a week night you should spend some of that money on the actual hotel one would think.

Nice rooms. Clean. Friendly staff. Definitely be back.

We had a great time at the gold strike, we will be back!! Great food & great drinks.

Guest services (upon checking out) is extremely rude. Room was very dirty. Changed rooms, only to go to another dirty room. Upon checking in the attendants were more pleasant than the one's who assisted us checking out. Called immediately after leaving the resort only to get the most rude customer service rep. She constantly talked over me before understanding my inquiry. Not at all what I expected. Probably will not return nor refer to any of my family or friends. Please retrain your representatives as they are a reflection of the company.

I booked this room thinking it would come with all these amenities to only find out these rooms don't have refrigerators. You have to pay extra for a refrigerator and then they bring it to you, it's so small the bathtub would be a lot better.. it's an extra 40.00..

Very clean rooms, great casino. Had a great time! Would definitely go back again.

we had a great time. i only wish I had won some $$ in the casino. very good service in all areas of the hotel/food services.

The Gold Strike Hotel is stunning and the Casino is so exciting. The close proximity to other casinos is an added plus too. The lobby is enormous and beautifully decorated. The check-in process was handled in a pleasant professional manner. The room was nice, especially the wonderful, comfortable bed. Our stay was great.

The room use to be good and clean with good towels , I guess they are budget cutting nothing like it use to be .

Third floor room, dusty. Comfortable beds, okay bathroom. TV remote did not work, gave us the same kind of replacement remote which also did not work. I asked for a Maint. person to come and tell us what was wrong and fix it. The person at the desk told us no one on duty. At 12:30 am, maint man showed up with third remote, but after trying it said it was the tv. Something was wrong with the wiring so he fixed it said he and his supervisor were the only ones there...really, 2 men for a multi room 24 hr hotel?? Breakfast price not as advertised. I had called a week to confirm the price of the hotel as well as the cost of breakfast. Room price was the same as booked on Orbitz when we arrived, but not the breakfast. The hotel staff were not as helpful as one would expect from a person in that position, starting with the valet/bellhops. They said unless we let them park our car they would not let us use a luggage cart. I know now that it was the rule of the hotel, but it would be helpful to post that as part of the info as we had a handicapped person with us who ended up sitting inside the front door with all the luggage while we self parked and walked back. Signage was not correct for checking in. The sign said club members only so when I got to the front of the line I asked where non club members checked in and the person told me "right here". If it is not your first time to a place that is fine but for a person staying there for the first time better signage would help.

The staff was very courteous and the onsite restaurants were superb!

Outdated. The rooms were FILTHY! There was dirt all over the walls, floor, headboard. There was no fire evacuation plan on the door either.

Great stay that would have been perfect if the elevators were all working. Only 2 of the 4 elevators were functioning all weekend making it difficult to access your room. Otherwise, the room was comfortable and clean; and the staff was excellent.

Very nice and quick check in. Clean and pleasant room. Casino had horrible service (we were told by multiple servers when we tried to order drinks that they were too busy to get us a drink). We were told this when we were playing on the slots as well as on the tables. Also had some very unfriendly dealers. If you want to play any $5 dollar tables you will be out of luck since we saw none on Sun, Mon, or Tues). Defeated the purpose to stay in nice hotel with Casino inside.

We enjoyed our visit to Gold Strike. My brother and I had come to the area for the Memphis BBQ festival. We stayed at Gold Strike and drove into Memphis on Thursday and Friday for the festival. Easy commute to down town. In the evenings we came back to Gold Strike to play in the casino. The only minus would be the price for the Gold Strike Buffet. It was a little much for the quality received.

Had to hang shower liner ourselves, otherwise very comfortable room. Staff at desk must have been having a bad day, could have had a little more personality. Very comfortable beds, great ac.

very clean and a great casibno. Food was wonderful.

Awesome; people really care about your safety. Very user friendly

Check-in was great. Cigarette smoke from casino was too strong. Ok otherwise.

The room was clean and the bed was comfortable. Overall it was a nice room. However, there was not a mini refrigerator in the room. Also the room was not cleaned every day unless you call housekeeping to let them know you want service. This is ok with me but you also do not get coffee which we did not know. This was unacceptable to me.

1010 Casino Center Dr Robinsonville MS

Hotel highlights

  • Free valet and self parking
  • Onsite dining
  • Spa
  • Casino

Located 2.6 mi (4.2 km) from Tunica Queen Riverboat, Gold Strike Casino Resort is within a 10-minute drive of other popular attractions like Tunica National Golf Course. This 1133-room, 3.5-star resort welcomes business and leisure travelers with a full-service spa, a casino, and 4 restaurants. Tunica Arena and Exposition Center is also within a 20-minute drive.


Dining

Enjoy dining at Chicago Steakhouse, one of 4 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is available for a fee.


Rooms

All of Gold Strike Casino Resort's 1133 air-conditioned rooms provide coffee makers, safes, and ironing boards. Guests can expect WiFi and LCD TVs with satellite channels and pay movies. Bathrooms have hair dryers and free toiletries. Rooms also include desks.


Property features

Guests of Gold Strike Casino Resort have access to a full-service spa, a casino, and a nightclub. If you drive, put free valet parking to good use. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include an indoor pool, a health club, and a spa tub.

Room options

Deluxe Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Deluxe Room, 1 King Bed, Smoking

King 1 | Sleeps 2

Deluxe Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Deluxe Room, 2 Queen Beds, Smoking

Queen 2 | Sleeps 4

Guest reviews for Gold Strike Casino Resort

Everyone (45) Couples (128) Business (9) Family (57) Friends (53) Other (7)
4

nice stay and stay but hotel needs an upgrade

Everyone

Excellent front desk very quick check in. Slots were OK, got to play a good deal of time for money spent. The rooms need work, carpet appeared fairly new but shower curtain hem was coning undone and strings hanging out and the pillows really sucked. There were polyester which is fine when they are fairly new but after washing too many times as these were they become lumpy and basically dead spots and very uncomfortable. The TV was so old, it was dim, and color was washed out. At a high rate on a week night and resort fee for what I don't know unless it is parking and a phone no one uses anymore, it is not a good value. The room was clean and I know you don't go to a casino for the rooms but if you charge twice as much as most of the other hotels on a week night you should spend some of that money on the actual hotel one would think.

By , from Memphis on Feb 16, 2018

4
Everyone

Nice rooms. Clean. Friendly staff. Definitely be back.

By on Feb 3, 2018

Review comment responded on Feb 5, 2018

Hello, Thank you so much for your recent feedback! We are so glad you had a great stay. We can't wait to have you visit again soon!

5
Everyone

We had a great time at the gold strike, we will be back!! Great food & great drinks.

By on Jan 8, 2018

Review comment responded on Jan 8, 2018

Hello, Thank you so much for taking the time to write a review. We are so thrilled you had a great time!! Thank you so much for making us your choice destination in Tunica!

2

not what i expected!

Everyone

Guest services (upon checking out) is extremely rude. Room was very dirty. Changed rooms, only to go to another dirty room. Upon checking in the attendants were more pleasant than the one's who assisted us checking out. Called immediately after leaving the resort only to get the most rude customer service rep. She constantly talked over me before understanding my inquiry. Not at all what I expected. Probably will not return nor refer to any of my family or friends. Please retrain your representatives as they are a reflection of the company.

By , from Memphis, TN on Jan 7, 2018

Review comment responded on Jan 17, 2018

Hello K.H., Thank you so much for taking the time to provide us with your feedback. On behalf of Gold Strike, please accept our genuine apology for the disappointment you endured during your recent stay. Clearly, we did not deliver the experience and service you were expecting from us. We are addressing these issues with our Hotel Director to correct the behaviors that misrepresents the service we hope to provide. Thank you again for letting us know.

4

weekend getaway

Everyone

I booked this room thinking it would come with all these amenities to only find out these rooms don't have refrigerators. You have to pay extra for a refrigerator and then they bring it to you, it's so small the bathtub would be a lot better.. it's an extra 40.00..

By on Dec 22, 2017

Review comment responded on Dec 29, 2017

Hello, Thank you for your feedback. We are so sorry you were disappointed with the amenities. We hope you will give us another chance to serve you. Thank you again for visiting with you and for your feedback.

5

nice hotel

Everyone

Very clean rooms, great casino. Had a great time! Would definitely go back again.

By , from st. louis on Oct 22, 2017

Review comment responded on Oct 26, 2017

Hello Sue, Thank you so much for your feedback! We are so thrilled you had a great time. Come back and see us again soon!

5
Everyone

we had a great time. i only wish I had won some $$ in the casino. very good service in all areas of the hotel/food services.

By on Oct 21, 2017

Review comment responded on Oct 26, 2017

Hello, Thank you so much for your feedback! We are so happy you had a great time and are glad our staff provided good service. Thank you and we hope to have you visit again soon!

5

wonderful casino hotel

Everyone

The Gold Strike Hotel is stunning and the Casino is so exciting. The close proximity to other casinos is an added plus too. The lobby is enormous and beautifully decorated. The check-in process was handled in a pleasant professional manner. The room was nice, especially the wonderful, comfortable bed. Our stay was great.

By , from NC on Oct 6, 2017

Review comment responded on Oct 10, 2017

Hello Sue, Thank you so much for your feedback! We are so happy you had a great stay with us. Come back and see us again soon!

3

the rooms was not like it use to be ,

Everyone

The room use to be good and clean with good towels , I guess they are budget cutting nothing like it use to be .

By , from Arkansas on Oct 2, 2017

Review comment responded on Oct 12, 2017

Dear Michael, thank you for your review. I apologize for your disappointment with our hotel room. We are working diligently to meet our guest expectation and your feedback is really important to us. I hope you give us a second chance.

3

really??

Everyone

Third floor room, dusty. Comfortable beds, okay bathroom. TV remote did not work, gave us the same kind of replacement remote which also did not work. I asked for a Maint. person to come and tell us what was wrong and fix it. The person at the desk told us no one on duty. At 12:30 am, maint man showed up with third remote, but after trying it said it was the tv. Something was wrong with the wiring so he fixed it said he and his supervisor were the only ones there...really, 2 men for a multi room 24 hr hotel?? Breakfast price not as advertised. I had called a week to confirm the price of the hotel as well as the cost of breakfast. Room price was the same as booked on Orbitz when we arrived, but not the breakfast. The hotel staff were not as helpful as one would expect from a person in that position, starting with the valet/bellhops. They said unless we let them park our car they would not let us use a luggage cart. I know now that it was the rule of the hotel, but it would be helpful to post that as part of the info as we had a handicapped person with us who ended up sitting inside the front door with all the luggage while we self parked and walked back. Signage was not correct for checking in. The sign said club members only so when I got to the front of the line I asked where non club members checked in and the person told me "right here". If it is not your first time to a place that is fine but for a person staying there for the first time better signage would help.

By on Sep 29, 2017

Review comment responded on Oct 12, 2017

Please accept our most sincere apologies for the multiple service shortfalls and in-room maintenance issues you endured during your recent visit. We further regret the signage miscues and price issue. At Gold Strike, we value the complete satisfaction of all our guests, and are truly disheartened by the lapses you encountered. Miscues of this nature are certainly not acceptable, and your feedback has given us something to look at and remedy. Rest assured we will address these matters to prevent their reoccurrence. We hope you will consider giving Gold Strike another chance to better serve your needs in the future.