Boxes all around
The pros: comfortable bed, good air conditioning and breakfast had some decent options. Cons: The outside is poorly kept, the lobby and breakfast area is decent. Hallways to rooms are dark and I don't think they are lit well. The rooms: vinyl flooring that is dimpled, not sure how clean. Dirty area under the sink, looks like maybe there was a leak. Windows are dirty. Bathroom floor dirty, not swept behind the door. Shower was passable, but looked stained on the tile. The pillows on my bed were all wrinkled- not sure if they were changed or not. They decorative cover had white spots - maybe from bleach but not sure. In the morning I saw a cockroach on the wall. The walls could use a good scrub. Basically everything needed a good deep clean. I don't expect a 5 star hotel for the price, but most of this just has to do with keeping things clean. I was only there one night, but wouldn't have stayed for 2.
Smells like sweaty underwear. Had to make an X with deodorant above the bed in order to fall asleep.
Hotel receptionist appeared disinterested and unhappy. Could hardly make out what he was saying as he mumbled. There was a strange odor in the hallways. The bathroom walls in Room 109 were poorly repaired. Nice large TV though.
So loud, right alomg highway. - the ac was even louder than the higgway, we didnt sleep at all. Breakfast was a couple bagels and 1 muffin. Not continental at all. We had to walk up a lot of steps to our room. 6' high celings in hallway. Very outdated and dirty. Hair from prior guest all over shower. Toilet handle broke . Suppose to stay 2 nights and cancelled our 2nd night.
There was nothing to like staying at this quality inn. Stay away. From the broken side entryway door to the uncleanness of the hallways and room it was not a comfortable stay.
No pool or breakfast due to covid bs. Staff was friendly.
I like the bed sizes and the comfort of them. I would like it if the heat/air is left on in the rooms so we won’t walk into a cold or hot room
Hotel & property we clean, as was our room, but there was no elevator. Not a problem for me but my 80 yr old mother had great difficulty getting to the room. I didn' t realize there were 2 floors, I had asked when we arrived if there were any 1st floor rooms, but they had none available. I will ask when I book next time.
There were cockroaches and ants. The toilet in our room didn’t flush. We had to switch rooms
Horrible service. Bad plumbing. Said they would discount price but couldn't.
Conveniently close to I-95. Continental breakfast was good
The rooms were clean, updated and friendly staff. They should spend more time cleaning up cigarette butts in front of the building and other trash. But overall I would stay there again. Not bad for the price.
Room was like a barracks - hard floors, cold. Old looking - new paint, but poor fit and finish. Breakfast bare minimal, only white bread for toasting, eggs unappetizing.
Property is well cleaned, customer service went smoother than expected- breakfast is pretty organized - the room, sheets, towels were above norm
Quality Inn & Suites places you within a 15-minute drive of Kings Dominion and Virginia Sports Complex. This 136-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Free continental breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Guests can expect to find free WiFi and TVs with cable channels. Bathrooms have hair dryers and free toiletries. Microwaves, free local calls, and ironing boards are other standard amenities.
At Quality Inn & Suites, guests have access to free WiFi in public areas, a business center, and express check-out. Free parking is included with your stay. The 24-hour front desk has staff always at the ready. Additional amenities include free newspapers, laundry facilities, and a vending machine.
Boxes all around
The pros: comfortable bed, good air conditioning and breakfast had some decent options. Cons: The outside is poorly kept, the lobby and breakfast area is decent. Hallways to rooms are dark and I don't think they are lit well. The rooms: vinyl flooring that is dimpled, not sure how clean. Dirty area under the sink, looks like maybe there was a leak. Windows are dirty. Bathroom floor dirty, not swept behind the door. Shower was passable, but looked stained on the tile. The pillows on my bed were all wrinkled- not sure if they were changed or not. They decorative cover had white spots - maybe from bleach but not sure. In the morning I saw a cockroach on the wall. The walls could use a good scrub. Basically everything needed a good deep clean. I don't expect a 5 star hotel for the price, but most of this just has to do with keeping things clean. I was only there one night, but wouldn't have stayed for 2.
Thank You Noel
Smells like sweaty underwear. Had to make an X with deodorant above the bed in order to fall asleep.
your feed back is important to us will help resolve this with carpet wash this week
Hotel receptionist appeared disinterested and unhappy. Could hardly make out what he was saying as he mumbled. There was a strange odor in the hallways. The bathroom walls in Room 109 were poorly repaired. Nice large TV though.
So loud, right alomg highway. - the ac was even louder than the higgway, we didnt sleep at all. Breakfast was a couple bagels and 1 muffin. Not continental at all. We had to walk up a lot of steps to our room. 6' high celings in hallway. Very outdated and dirty. Hair from prior guest all over shower. Toilet handle broke . Suppose to stay 2 nights and cancelled our 2nd night.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
There was nothing to like staying at this quality inn. Stay away. From the broken side entryway door to the uncleanness of the hallways and room it was not a comfortable stay.
No pool or breakfast due to covid bs. Staff was friendly.
dear guest thank you for taking time to complete the online survey regrading your stay at our hotel. we are glad to hear that our staff made you feel welcomed. we'd like to apologize again about not having a breakfast and pool being close due to covid19 . we hope to see you again soon !Sincerely, General Manager Quality Inn & Suites Ruther Glen
your feed back is important to us will help resolve this