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Holiday Inn Hotel and Suites Richmond West End by IHG

3.0 star property

Choose dates to view prices

Photo gallery for Holiday Inn Hotel and Suites Richmond West End by IHG

Exterior
Outdoor pool
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Terrace/patio
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
8008 W. Broad St, Richmond, VA, 23294
  • Place, Bowlero West End
    ‪1 min walk‬
  • Place, Virginia Hospital & Health
    ‪2 min drive‬
  • Place, Short Pump Town Center
    ‪9 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Room amenity

Standard Room, 1 King Bed, Accessible, Non Smoking

9.6 out of 10
Exceptional
(7 reviews)
  • 288 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible, Non Smoking

10.0 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Non Smoking

8.8 out of 10
Excellent
(8 reviews)
  • 288 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Mobility)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Mobility)

7.0 out of 10
Good
(2 reviews)
  • 288 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Accessible Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Mobility)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Mobility)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Mobility, Access Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Mobility, Access Tub)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

  • 576 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(18 reviews)
  • 288 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(20 reviews)
  • 288 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room

8.0 out of 10
Very good
(1 review)
  • 576 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room

  • 288 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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Exterior

Candlewood Suites Richmond - West Broad by IHG

Richmond
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
8.2 out of 10, Very Good, 1,001 reviews
$107 nightly
The price is $124
Apr 12 - Apr 13
Total with taxes and fees
Candlewood Suites Richmond - West Broad by IHG

About the neighborhood

Richmond

Located in Laurel, Holiday Inn Hotel and Suites Richmond West End by IHG is adjacent to Bowlero West End and within a mile (2 km) of Virginia Hospital & Health. This 190-room, 3-star hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi.

What's nearby

  • Bowlero West End - 1 min walk - 0.1 miles
  • Virginia Hospital & Health - 2 min drive - 1.1 miles
  • University of Richmond - 8 min drive - 4.2 miles
  • Short Pump Town Center - 9 min drive - 6.8 miles
  • Greater Richmond Convention Center - 13 min drive - 10.8 miles

Getting around

  • Richmond Staples Mill Road Station - 6 min drive
  • Richmond Intl. Airport (RIC) - 27 min drive

Restaurants

  • ‪Wawa - ‬6 min walk
  • ‪Cicis - ‬16 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪Joen Korean Restaurant - ‬11 min walk
  • ‪Buffalo Wild Wings - ‬11 min walk

About this property

Holiday Inn Hotel and Suites Richmond West End by IHG

Guests of Holiday Inn Hotel and Suites Richmond West End by IHG have access to an outdoor pool, a gym, and free WiFi in public areas. A stay here includes free parking. The 24-hour front desk has staff always at the ready. Additional amenities include meeting rooms, conference space, and a 24-hour business center.
LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are other standard amenities.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

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  • Breakfast included
  • Pet friendly
9.6 out of 10, Exceptional, 2,891 reviews
$119 nightly
The price is $138
Apr 5 - Apr 6
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 10 to 14 for adults and USD 7 to 7 for children
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 1,700 square feet of conference space
  • 2 meeting rooms
  • 24-hour business center

Outdoors

  • Terrace

Accessibility

  • Elevator
  • Hardwood flooring in room

More

  • 1 building
  • 6 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 18 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 14.00 for adults, and USD 7.00 to 7.00 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-6:00 AM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with RV, bus, and truck parking. There's also a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Q Inn Richmond
Quality Inn West End
Holiday Inn Hotel Suites Richmond West End an IHG Hotel
Holiday Inn Hotel and Suites Richmond West End by IHG Hotel
Holiday Inn Hotel and Suites Richmond West End by IHG Richmond

Frequently asked questions

Is a free cancellation option available at Holiday Inn Hotel and Suites Richmond West End by IHG?

Holiday Inn Hotel and Suites Richmond West End by IHG offers free cancellation on certain room rates. For additional details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Holiday Inn Hotel and Suites Richmond West End by IHG?

As of Mar 13, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Hotel and Suites Richmond West End by IHG on Mar 22, 2026 start from $114, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Holiday Inn Hotel and Suites Richmond West End by IHG?

This hotel is situated in Laurel, just steps from Bowlero West End. You'll also find Lewis Ginter Botanical Garden and Shops at Willow Lawn within a short drive.

Is parking available on site at Holiday Inn Hotel and Suites Richmond West End by IHG?

Yes, uncovered self parking is offered for free at the hotel. An electric car charging station and RV/bus/truck parking are also available for guests.

Does Holiday Inn Hotel and Suites Richmond West End by IHG have a casino at the property?

No, Holiday Inn Hotel and Suites Richmond West End by IHG doesn't have a casino.

Is there an indoor pool at Holiday Inn Hotel and Suites Richmond West End by IHG?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Holiday Inn Hotel and Suites Richmond West End by IHG?

Couples staying at this hotel will appreciate amenities like free wired internet as well as an outdoor pool and a restaurant.

Does Holiday Inn Hotel and Suites Richmond West End by IHG have a hot tub?

No, this hotel doesn't have a spa tub.

Does Holiday Inn Hotel and Suites Richmond West End by IHG feature a restaurant that includes a breakfast menu?

Yes, Holiday Inn Hotel and Suites Richmond West End by IHG serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Does Holiday Inn Hotel and Suites Richmond West End by IHG allow pets to stay free of charge?

No, pets aren't allowed at Holiday Inn Hotel and Suites Richmond West End by IHG.

Does Holiday Inn Hotel and Suites Richmond West End by IHG have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to Holiday Inn Hotel and Suites Richmond West End by IHG?

The closest major airport to Holiday Inn Hotel and Suites Richmond West End by IHG is Richmond Intl. Airport (RIC), which is 17.8 mi away (27 minutes by car).

Are there rooms with balconies that I can book at Holiday Inn Hotel and Suites Richmond West End by IHG?

No, you won't find guestrooms with balconies at Holiday Inn Hotel and Suites Richmond West End by IHG.

Holiday Inn Hotel and Suites Richmond West End by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 292 out of 477 reviews
Rating 8 - Good. 100 out of 477 reviews
Rating 6 - Okay. 48 out of 477 reviews
Rating 4 - Poor. 20 out of 477 reviews
Rating 2 - Terrible. 17 out of 477 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Steven

Liked: Cleanliness
Stayed 1 night in Dec 2025

8/10 Good

Mike

Stayed 4 nights in Nov 2025

8/10 Good

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean room, all staff were courteous!
Stayed 3 nights in Nov 2025

8/10 Good

Xavier

Stayed 1 night in Nov 2025

10/10 Excellent

Tajareia

Clean room and
Stayed 2 nights in Oct 2025

2/10 Terrible

Lisa

Stayed 1 night in Nov 2025

10/10 Excellent

Curtis

Stayed 2 nights in Nov 2025

10/10 Excellent

Nathan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Nov 2025

8/10 Good

JERI

Liked: Cleanliness, property conditions & facilities
Room clean. Beds comfortable. HVAC noisy so if you are a light sleeper, bring earplugs. Free breakfast not worth the up charge. You can probably find someplace out in town to get better choices and a hot meal.
Stayed 1 night in Nov 2025

10/10 Excellent

Sharae

Clean and comfortable
Stayed 1 night in Nov 2025

10/10 Excellent

Enrique

Stayed 1 night in Nov 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities
Hotel is only a yr old. Clean and comfy
Stayed 1 night in Nov 2025

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly
Stayed 3 nights in Nov 2025

4/10 Poor

Wayne

Traveled with family
Disliked: Amenities
The fan on the a/c / heating unit never shut off. Even when we turned the system off. The fan kept running all night which was right next to the bed and annoyingly loud. Not to mention the dry air (heat) was annoying to breathe. I would not stay here again.
Stayed 1 night in Nov 2025

10/10 Excellent

Veronica

Stayed 1 night in Nov 2025

10/10 Excellent

Monir

Stayed 1 night in Nov 2025

10/10 Excellent

Lesley

Stayed 1 night in Nov 2025

10/10 Excellent

Matt

Stayed 1 night in Nov 2025

8/10 Good

Joseph, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities
Facility is relatively new and clean.
Stayed 1 night in Nov 2025

10/10 Excellent

Brittany

Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable. No free breakfast though. Overall, great for the price.
Stayed 1 night in Nov 2025

6/10 Okay

Mabel

Stayed 2 nights in Nov 2025

6/10 Okay

Amanda

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel was clean and the room was as expected. They water they usually have available was never put out and there was no coffee downstairs like you see in almost every "nicer" hotel in this area. The most disappointing thing is there is no free breakfast provided as you come to expect from this chain. They have a restaurant on-site so you have to pay extra. For the price we paid per night, we will not using this hotel again and will opt for another hotel that is just as nice with better amenities for the same if not better price.
Stayed 1 night in Nov 2025

10/10 Excellent

Jeanette

Business traveler
Liked: Cleanliness, staff & service, amenities
The room was cleaned each day, and soiled towels were replaced with fresh ones. Staff were extremely helpful and pleasant, and professional
Stayed 3 nights in Nov 2025

10/10 Excellent

Steven

Stayed 1 night in Nov 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff was very helpful and friendly. Rooms and common areas were always clean.
Stayed 1 night in Nov 2025

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