Old beaten room with leaking toilets. All the fittings are rusted. Bathroom exhaust doesn’t work. The rooms need some serious repairs.
We originally paid for the room for 3 days but checked out early. The shower was dirty. We tried to use the pull out sofa and found dirty socks and a debit card in it, no sheets. The key card took several tries to works, every single time. There was a blood stain on the carpet and the cover for the a/c unit was gone. There were cigarette burns all over the bathroom counter in a non smoking room and the toilet needed to be flushed 2-3 times. The faucet was mounted so far back that you couldn't get both hands under it to wash them. But, there was good water pressure and it was also hot. The staff was pleasant to us. The bed was comfortable and there were plenty of places for clothing, a big fridge and a little bar to eat. Upon returning to the room one day we saw the manager arguing in the parking lot with a guest. I was then approached by the guest and his friend. He told me the manager wanted to kick them out because I complained about them smoking (outside) and being loud. Apparently they had the room next to ours. If I didn't complain about a dirty shower and the fact our shoes stuck to the linoleum floors when we walked on it, why would I complain about neighboring guests smoking? I didn't. He should have taken responsibility for whatever real reason he wanted to kick them out. Instead of putting us in an uncomfortable situation with the people next to us. We packed up and checked out.
Given a non smoking hotel, the first room smelled of heavy smoke. I did get another room and did not smell like smoke until the next am when could smell it coming from bathroom vent. Bath water did not get hot so showering had to be quick and the area needed a deep cleaning especially the shower curtain. Slept comfortably and convenient to shopping and local eats.
I continue to stay here but I love it here. The people, the staff, my privacy. I do pay 400 a week but it's better than going anywhere else
you get what you pay for. Stayed here for one night on the road, room on ground level had super sticky floors, no water pressure or hot water, furniture showing extreme wear including stains and tears. Nice front desk staff.
IT WAS HORRIBLE HOOD ISH ALL DAY MY HEAT WAS BROKE I GOT THE WRONG KEY ME AND DAUGHTER FREEZING COULDNT GET THE FRONT DESK THEN CALLED CUSTOMER SERVICE AND WAS TOLD CALL BACK MON-FRI OMG HORRIBLE AND THE PEOPLE LIVING THERE WERE RATCHET
I like how I am not bothered and the ladies at the front desk and beautiful and sweet. Love my stay. Price is kinda high but it's worth the privacy.
Like: efficiency style room and price Dislike: cleanliness of room and physical condition of room
This property is gross. The floors were filthy, tub disgusting, just yuck. The guy who was working was nice enough to come vacuum and wipe up the floor in the kitchenette area. Their was hair all over the shower and it was brown and moldy. Not worth it! The bed was okay, and sheets seemed clean I was praying the whole time though. The saying is true you get what you pay for.
Very dirty room, especially since all this pandemic stuff is going on. It almost seemed like the room was never cleaned except for the bed being made. There was dried urine And pubic hairs all over the bathroom. They would only give us one key card and they limited access to work-fi to one device at a time.
They gave away one of our reserved (and paid for) rooms. We arrived and had to find another place. Not what you're hoping for after a long day of travel.
Only stayed one night everything for the most part was pleasant.
Extended stay hotels are normally and consistently well equipped. We had to explicitly ask for hangers and then for cups. The door also was not easy to open and close. It seems like a refurbished Travelodge, with doors opening to the outside. This was not like other Extended Stays we’ve been in. Otherwise we found it clean.
The location was great when advertise free breakfast it’s really not breakfast at all
Located within a mile (2 km) of Children's Museum of Richmond, Extended Stay America - Richmond - West End - I-64 is within 3 miles (5 km) of Short Pump Town Center. Each of the 142 rooms at this hotel includes a kitchen, a refrigerator, and a microwave.
The 142 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, phones, and ironing boards are other standard amenities. Housekeeping is available on request.
Extended Stay America - Richmond - West End - I-64 features free WiFi in public areas, coffee in a common area, and express check-out. A stay here includes free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. This hotel also has laundry facilities.
Old beaten room with leaking toilets. All the fittings are rusted. Bathroom exhaust doesn’t work. The rooms need some serious repairs.
We originally paid for the room for 3 days but checked out early. The shower was dirty. We tried to use the pull out sofa and found dirty socks and a debit card in it, no sheets. The key card took several tries to works, every single time. There was a blood stain on the carpet and the cover for the a/c unit was gone. There were cigarette burns all over the bathroom counter in a non smoking room and the toilet needed to be flushed 2-3 times. The faucet was mounted so far back that you couldn't get both hands under it to wash them. But, there was good water pressure and it was also hot. The staff was pleasant to us. The bed was comfortable and there were plenty of places for clothing, a big fridge and a little bar to eat. Upon returning to the room one day we saw the manager arguing in the parking lot with a guest. I was then approached by the guest and his friend. He told me the manager wanted to kick them out because I complained about them smoking (outside) and being loud. Apparently they had the room next to ours. If I didn't complain about a dirty shower and the fact our shoes stuck to the linoleum floors when we walked on it, why would I complain about neighboring guests smoking? I didn't. He should have taken responsibility for whatever real reason he wanted to kick them out. Instead of putting us in an uncomfortable situation with the people next to us. We packed up and checked out.
Thank you for your detailed feedback and for letting us know about your overall experience. We truly regret the issues you encountered that caused discomfort and led you to leave us earlier than expected. We sincerely apologize for the issues you encountered in your feedback. We will share your comments with our housekeeping and maintenance teams for their review and action. We are also sorry to read about the incident you mentioned involving one of our associates. We will utilize your comments to ensure this is not repeated in the future. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
Given a non smoking hotel, the first room smelled of heavy smoke. I did get another room and did not smell like smoke until the next am when could smell it coming from bathroom vent. Bath water did not get hot so showering had to be quick and the area needed a deep cleaning especially the shower curtain. Slept comfortably and convenient to shopping and local eats.
Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for any concerns which kept it from being perfect and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We hope to have the chance to welcome you back and provide you with a better experience. Sincerely, Hotel Management
I continue to stay here but I love it here. The people, the staff, my privacy. I do pay 400 a week but it's better than going anywhere else
Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was pleased to learn you enjoyed your stay and found our staff friendly and professional. Thank you once more for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management
you get what you pay for. Stayed here for one night on the road, room on ground level had super sticky floors, no water pressure or hot water, furniture showing extreme wear including stains and tears. Nice front desk staff.
Thank you for staying at our hotel. We offer our sincere apologies for the housekeeping and maintenance issues you had in your suite. We will discuss your feedback with the teams involved to ensure appropriate steps are taken. We hope to have a chance to provide you with the stay you deserve on your next visit to the area. Sincerely, Hotel Management
IT WAS HORRIBLE HOOD ISH ALL DAY MY HEAT WAS BROKE I GOT THE WRONG KEY ME AND DAUGHTER FREEZING COULDNT GET THE FRONT DESK THEN CALLED CUSTOMER SERVICE AND WAS TOLD CALL BACK MON-FRI OMG HORRIBLE AND THE PEOPLE LIVING THERE WERE RATCHET
Thank you for choosing us and for taking the time to post a review. We regret we were not able to meet your expectations and apologize for the issues you had with the key card. We will share your comments with our maintenance team and make sure the issue is resolved. We are also sorry our front desk staff was not available during the time mentioned and see what transpired. We hope to have the chance to welcome you back and redeem ourselves. Sincerely, Hotel Management
I like how I am not bothered and the ladies at the front desk and beautiful and sweet. Love my stay. Price is kinda high but it's worth the privacy.
We appreciate your terrific review of Extended Stay America. Hospitality is what we do best, and we thank you for acknowledging our efforts. We will certainly relay your comments to our front desk team. Thank you for staying with us and we look forward to welcoming you back soon. Sincerely, Hotel Management
Like: efficiency style room and price Dislike: cleanliness of room and physical condition of room
We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry you were disappointed with the room you were accommodated in. We will use your comments to improve moving forward. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience Sincerely, Hotel Management.
This property is gross. The floors were filthy, tub disgusting, just yuck. The guy who was working was nice enough to come vacuum and wipe up the floor in the kitchenette area. Their was hair all over the shower and it was brown and moldy. Not worth it! The bed was okay, and sheets seemed clean I was praying the whole time though. The saying is true you get what you pay for.
Angel, thank you for your review of our hotel. Our promise to provide you with fresh, clean accommodations and we are disappointed that it did not occur during your stay. Please accept our apologies and know that we take our commitment to clean suites very seriously, and we will be looking into the feedback you provided. We value you as our guest and regret the inconvenience caused. We hope this unfortunate incident will not deter you from returning to enjoy a great stay with us next time. Sincerely, Hotel Management
Thank you for taking the time to evaluate our hotel. Please accept our apologies for the concerns you outlined and any inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. We will share your comments with our maintenance team and make sure the issues are resolved. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels. Sincerely, Hotel Management