Very dirty room, especially since all this pandemic stuff is going on. It almost seemed like the room was never cleaned except for the bed being made. There was dried urine And pubic hairs all over the bathroom. They would only give us one key card and they limited access to work-fi to one device at a time.
They gave away one of our reserved (and paid for) rooms. We arrived and had to find another place. Not what you're hoping for after a long day of travel.
Only stayed one night everything for the most part was pleasant.
Extended stay hotels are normally and consistently well equipped. We had to explicitly ask for hangers and then for cups. The door also was not easy to open and close. It seems like a refurbished Travelodge, with doors opening to the outside. This was not like other Extended Stays we’ve been in. Otherwise we found it clean.
The location was great when advertise free breakfast it’s really not breakfast at all
Front desk rep was very nice and helpful! Thank you!
breakfast was only beverage and prepackaged muffins/ bars Check in was a mess. Reservation wasn't there. Thought it was orbitz problem, but later heard others having problems. Air conditioning did not work on last night-took an hour for them to get us moved to another room
Original room was not ready almost two hours after check in time. Key wouldn’t work. They were able to find me a different room after I lugged my bags up and down flights of stairs four times in 95 degree weather. This is the second time I’ve stayed there that the room has not been ready
Horrible experience. The room includes a kitchen like other extended stay hotels but nothing is provided: no pots and pans, dishes, utensils, coffee maker, mugs or glasses, and not even hangers! Talked to front desk and was told that they did it this way to avoid people stealing them... but what’s the point of kitchen without all the wares?! We ended up getting a pot to boil water for tea and coffee because they ran out of coffee maker.. really?! In the morning I saw a cockroach roaming around the kitchen counter. Overall very disappointed with this ‘extended stay’ without all the amenities that should come with extended stay. It’s such a joke really. Book here if u just want to sleep and then watch out for the cockroaches
Upon arrival to the room, the first thing I noticed was the carpet had small pieces of trash at the door. Additional trash was found under the neatly placed chairs. The bathroom towels were rough and old looking. The fan in the bathroom which was connected to the light was very loud. Annoying to just be in the bathroom with it on. I requested an upper level unit upon arrival and was told the were booked. Although the room above was not occupied.
Located in Innsbrook within a mile (2 km) of Children's Museum of Richmond, Extended Stay America - Richmond - West End - I-64 is within a few miles (5 km) of Short Pump Town Center. This 142-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
The 142 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, phones, and ironing boards are other standard amenities. Housekeeping is available on request.
Extended Stay America - Richmond - West End - I-64 features free WiFi in public areas, coffee in a common area, and laundry facilities. A stay here includes free parking. Front-desk staff can help secure valuables, and provide local restaurant recommendations.
Very dirty room, especially since all this pandemic stuff is going on. It almost seemed like the room was never cleaned except for the bed being made. There was dried urine And pubic hairs all over the bathroom. They would only give us one key card and they limited access to work-fi to one device at a time.
Thank you for your review. We apologize your suite was not in a spotless condition and regret the inconvenience caused. We take standards for hygiene and cleanliness very seriously, so please be assured that we will follow up on your concerns and take appropriate action. Please revisit us so we can make it up to you. Sincerely, Hotel Management
They gave away one of our reserved (and paid for) rooms. We arrived and had to find another place. Not what you're hoping for after a long day of travel.
Thank you for your review. We are sorry we were unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand your frustration and truly hope you will allow us another opportunity to serve you. Sincerely, Hotel Management
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations. Please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations. Please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Only stayed one night everything for the most part was pleasant.
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your overnight stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Extended stay hotels are normally and consistently well equipped. We had to explicitly ask for hangers and then for cups. The door also was not easy to open and close. It seems like a refurbished Travelodge, with doors opening to the outside. This was not like other Extended Stays we’ve been in. Otherwise we found it clean.
Thank you for taking the time to share your feedback. We apologize for your disappointment with our hotel policy. The dishware and hangers for your room are kept at the front desk, and we are sorry if this was not communicated to you at the time of check-in. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management
The location was great when advertise free breakfast it’s really not breakfast at all
Tee, thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our hotel. It is also great to read you liked our great location. We will also make a note of your feedback as we plan any changes to our breakfast offerings. We appreciate your feedback and hope to welcome you again soon. Sincerely, Hotel Management
Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management