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Recent guest reviews

We were just here for a quick overnight stay but the property was perfect. We are Hilton Honors members so were able to check in, pick our room (although one was suggested), get a digital key and check out all from the app. I did request two physical keys from the front desk and the woman working was very pleasant and helpful. They have a nice grab and go section of snacks and drinks (alcohol too), as well as a little restaurant and bar. My husband and son had the breakfast buffet which was just enough to fill them up for our road trip. The lobby was open and modern and the room was spacious, modern, clean and quiet. The beds and pillows were perfect. The hotel is located right next to several restaurants, Starbucks, banks, gas stations, etc. so if you are in need of anything you don't need to go far. I would recommend this property to anyone.

I booked this property for 2 days. Due to all of their problems, I left 1 day earlier – wasted $250. Too noisy The property is located next to a busy street/intersection with frequent motorcycle riders at night. It is also quite close to the airport. The drape on the window is a single pane which does not muffle external sounds. To add to that, gests/kids are running and screaming in the hallways after the midnight. Also, lots of dust in a room. Useless staff Due to the noises in the hotel, I woke up and walked down to the reception at around 3 am and asked whether they have earplugs. They didn’t. Then I asked whether they know any currently open store where I can get it. They replied that everything is closed. And that is it. Totally unhelpful. I ended up searching myself and driving 15 minutes to get the stuff. Incompetent staff When I arrived, they tried to give me a room for disabled. I am not disabled. However, they were pushing it onto me and saying that all other rooms are already taken. Then after half an hour, turns out they do have my room that I booked. Incompetent dining staff The dining staff (for breakfast) does not know what they are doing. It takes for them half an hour to serve you a meal, and then another 15 minutes to bring you utensils. They were asking me, a customer, to open doors for their waiter thinking that there is a security lock. I checked, their security lock does not work (or was not active at the time).

The hotel itself is great. However my room was unbearably hot. No one could fix it and there wasn’t another room acYto move me to. HOWEVER, the staff person onsite was helpful. He helped me with addressing the issue. The hotel has lots of food options around it.

Location was convenient. The beds kind of sucked they were very soft and gave me back issues the next day, although I already had back issues prior having a soft bed didn't help, so if you like a soft bed this place is for you. No breakfast or anything like that. They tell you there's a Mc'Donalds across the street lol. If you need a clean place to stay then this ok I suppose.

Room is not clean. No room service: They explained everything at check in but they didn't mention the important fact that they don't provide room service because of covid-19. No one answers the phone at reception.

I booked 4he hotel almost 1 week in advance and i drove over 2 hours to get to the hotel and be told that they over booked and that the room i wanted was not avaliable

Conveniently located close to Renown. Didn’t know it was being remodeled until we got there.

i love the hilton suites i do wish i was told ahead of time about being under construction but again place overall like always was great and the room and staff were wonderful

The shower was awful- either scalding hot water or ice cold, nothing in-between. Way overpriced for a Lowe quality HGI

Clean, and ok location. Price was fair market. Room was of good size and beds were comfortable

Double R Blvd Reno NV

Hotel highlights

  • Free WiFi and wired Internet in public areas
  • Onsite dining
  • Indoor pool
  • Fitness center

Located in Reno/Tahoe Airport, Hilton Garden Inn Reno is 3 mi (4.8 km) from The Summit Reno and within a 10-minute drive of Nevada Health Facilities Edu. This 3-star hotel has 135 rooms and welcomes guests with a restaurant, an indoor pool, and a gym.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. Start each morning off right with to-go breakfast served for a fee.


Rooms

32-inch LCD TVs come with cable channels and video-game consoles, and guests can stay connected with WiFi and free wired Internet. Bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, microwaves, and coffee makers.


Property features

Hilton Garden Inn Reno features an indoor pool, a gym, and in-room fitness. Self parking is available for USD 8.00 per day. The front desk is staffed 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this family-friendly hotel include free WiFi in public areas, conference space, and a business center.

Room options

Room, 1 King Bed, Accessible

1 King Bed | Sleeps 2

Room, 1 King Bed

1 King Bed | Sleeps 3

Suite, 1 Bedroom

1 King Bed | Sleeps 3

Room, 2 Queen Beds, Accessible

2 Queen Beds | Sleeps 4

Guest reviews for Hilton Garden Inn Reno

Everyone (17) Couples (9) Family (12)
5
Family

We were just here for a quick overnight stay but the property was perfect. We are Hilton Honors members so were able to check in, pick our room (although one was suggested), get a digital key and check out all from the app. I did request two physical keys from the front desk and the woman working was very pleasant and helpful. They have a nice grab and go section of snacks and drinks (alcohol too), as well as a little restaurant and bar. My husband and son had the breakfast buffet which was just enough to fill them up for our road trip. The lobby was open and modern and the room was spacious, modern, clean and quiet. The beds and pillows were perfect. The hotel is located right next to several restaurants, Starbucks, banks, gas stations, etc. so if you are in need of anything you don't need to go far. I would recommend this property to anyone.

By on Jul 15, 2022

1
Everyone

I booked this property for 2 days. Due to all of their problems, I left 1 day earlier – wasted $250. Too noisy The property is located next to a busy street/intersection with frequent motorcycle riders at night. It is also quite close to the airport. The drape on the window is a single pane which does not muffle external sounds. To add to that, gests/kids are running and screaming in the hallways after the midnight. Also, lots of dust in a room. Useless staff Due to the noises in the hotel, I woke up and walked down to the reception at around 3 am and asked whether they have earplugs. They didn’t. Then I asked whether they know any currently open store where I can get it. They replied that everything is closed. And that is it. Totally unhelpful. I ended up searching myself and driving 15 minutes to get the stuff. Incompetent staff When I arrived, they tried to give me a room for disabled. I am not disabled. However, they were pushing it onto me and saying that all other rooms are already taken. Then after half an hour, turns out they do have my room that I booked. Incompetent dining staff The dining staff (for breakfast) does not know what they are doing. It takes for them half an hour to serve you a meal, and then another 15 minutes to bring you utensils. They were asking me, a customer, to open doors for their waiter thinking that there is a security lock. I checked, their security lock does not work (or was not active at the time).

By on Jul 6, 2022

5
Everyone

By on Feb 13, 2022

1
Everyone

By on Dec 3, 2021

5
Everyone

By on Oct 8, 2021

5
Everyone

By on Jun 25, 2021

5
Everyone

By on May 24, 2021

Review comment responded on Jun 23, 2021

Thank you for the review!

1
Everyone

By on Mar 29, 2021

Review comment responded on Apr 13, 2021

It looks like we could have done better. Feel free to contact me at the hotel if you would like to discuss the details of your stay.

4
Family

The hotel itself is great. However my room was unbearably hot. No one could fix it and there wasn’t another room acYto move me to. HOWEVER, the staff person onsite was helpful. He helped me with addressing the issue. The hotel has lots of food options around it.

By , from San Francisco, CA on Jan 18, 2021

Review comment responded on Jan 28, 2021

I'm very sorry for the troubles you experienced with the temperature in your room. We recently installed a new temperature control system in our guest rooms and we have experienced a issues. I believe we have now worked through all the kinks. I'm happy to hear our staff was able to get you to another room that was more comfortable.

3
Friends

Location was convenient. The beds kind of sucked they were very soft and gave me back issues the next day, although I already had back issues prior having a soft bed didn't help, so if you like a soft bed this place is for you. No breakfast or anything like that. They tell you there's a Mc'Donalds across the street lol. If you need a clean place to stay then this ok I suppose.

By , from Newark, Ca on Nov 24, 2020

Review comment responded on Nov 25, 2020

Hello James, thank you for taking the time to share your feedback. I'm sorry you didn't enjoy the bed in your gust room. I have shared your comments with our maintenance team and asked them to check for unusual ware. I also understand the the inconvenience of the hotel not offering our regular breakfast. We look forward to increasing our offerings soon.

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