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Recent guest reviews

The hotel itself is great. However my room was unbearably hot. No one could fix it and there wasn’t another room acYto move me to. HOWEVER, the staff person onsite was helpful. He helped me with addressing the issue. The hotel has lots of food options around it.

Location was convenient. The beds kind of sucked they were very soft and gave me back issues the next day, although I already had back issues prior having a soft bed didn't help, so if you like a soft bed this place is for you. No breakfast or anything like that. They tell you there's a Mc'Donalds across the street lol. If you need a clean place to stay then this ok I suppose.

Room is not clean. No room service: They explained everything at check in but they didn't mention the important fact that they don't provide room service because of covid-19. No one answers the phone at reception.

I booked 4he hotel almost 1 week in advance and i drove over 2 hours to get to the hotel and be told that they over booked and that the room i wanted was not avaliable

Conveniently located close to Renown. Didn’t know it was being remodeled until we got there.

i love the hilton suites i do wish i was told ahead of time about being under construction but again place overall like always was great and the room and staff were wonderful

The shower was awful- either scalding hot water or ice cold, nothing in-between. Way overpriced for a Lowe quality HGI

Clean, and ok location. Price was fair market. Room was of good size and beds were comfortable

The hotel needs a refresh. The carpets are stained the fixtures and furniture were all chipped and the bed was so uncomfortable. We have stayed in many Hilton properties and have always been comfortable. This was one of the worst nights sleep I have ever had.

It was lackluster for the price. Rooms were just ok. Pool just ok. Overall dirty feel.

After checking in I went up to my room, I was surprised and stunned that the lights were on and the bed/room was not clean. I had to go back downstairs to request another room.

The housekeeper sprayed the carpet with so much scented spray we could not stay in the room. The spray was to mask the odor of the dirty carpet. The staff responded quickly and moved us to a room that had not been sprayed. Beds are weird and uncomfortable. One positive - nice pillows

Breakfast appeared to b free but after ordering 3 eggs and three pieces of bacon I was charged 12.97 plus tax

Double R Blvd Reno NV

Hotel highlights

  • Free WiFi and wired Internet in public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located in Reno/Tahoe Airport, Hilton Garden Inn Reno is 3 mi (4.8 km) from Wolf Run Golf Club and within a 10-minute drive of Reno-Sparks Convention Center. This 3-star hotel has 135 guestrooms and offers an indoor pool, free self parking, and a fitness center.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a to-go breakfast is served for a fee on weekdays from 6 AM to 10 AM and on weekends from 6 AM to 11 AM.


Rooms

The 135 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect WiFi, free wired Internet, and 32-inch LCD TVs with cable channels and video-game consoles. Bathrooms have hair dryers and free toiletries. Free local calls, safes, and ironing boards are other standard amenities.


Property features

Hilton Garden Inn Reno features an indoor pool, a fitness center, and in-room fitness. Free parking is included with your stay. The front desk is staffed 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this family-friendly hotel include free WiFi in public areas, conference space, and a business center.

Room options

Room, 1 King Bed, Accessible

1 King Bed | Sleeps 2

Room, 1 King Bed

1 King Bed | Sleeps 3

Suite, 1 Bedroom

1 King Bed | Sleeps 3

Room, 2 Queen Beds, Accessible

2 Queen Beds | Sleeps 4

Guest reviews for Hilton Garden Inn Reno

Everyone (12) Couples (9) Family (11)
5
Everyone

By on May 24, 2021

Review comment responded on Jun 23, 2021

Thank you for the review!

1
Everyone

By on Mar 29, 2021

Review comment responded on Apr 13, 2021

It looks like we could have done better. Feel free to contact me at the hotel if you would like to discuss the details of your stay.

4
Family

The hotel itself is great. However my room was unbearably hot. No one could fix it and there wasn’t another room acYto move me to. HOWEVER, the staff person onsite was helpful. He helped me with addressing the issue. The hotel has lots of food options around it.

By , from San Francisco, CA on Jan 18, 2021

Review comment responded on Jan 28, 2021

I'm very sorry for the troubles you experienced with the temperature in your room. We recently installed a new temperature control system in our guest rooms and we have experienced a issues. I believe we have now worked through all the kinks. I'm happy to hear our staff was able to get you to another room that was more comfortable.

3
Friends

Location was convenient. The beds kind of sucked they were very soft and gave me back issues the next day, although I already had back issues prior having a soft bed didn't help, so if you like a soft bed this place is for you. No breakfast or anything like that. They tell you there's a Mc'Donalds across the street lol. If you need a clean place to stay then this ok I suppose.

By , from Newark, Ca on Nov 24, 2020

Review comment responded on Nov 25, 2020

Hello James, thank you for taking the time to share your feedback. I'm sorry you didn't enjoy the bed in your gust room. I have shared your comments with our maintenance team and asked them to check for unusual ware. I also understand the the inconvenience of the hotel not offering our regular breakfast. We look forward to increasing our offerings soon.

4
Everyone

By on Oct 11, 2020

Review comment responded on Oct 20, 2020

Thank you for staying with us! Come see us again.

1
Partner Couples

Room is not clean. No room service: They explained everything at check in but they didn't mention the important fact that they don't provide room service because of covid-19. No one answers the phone at reception.

By , from San Francisco on Sep 8, 2020

Review comment responded on Sep 8, 2020

Hello Al, In effort to limit the contact between our team members and our guests, we have modified many of our protocols. I apologize if this information was miscommunicated to you. By default, we are not entering occupied guest rooms however upon request, we do offer to housekeeping services to all of our guests. I hope we have the opportunity to serve you again in the future.

1
Partner Couples

I booked 4he hotel almost 1 week in advance and i drove over 2 hours to get to the hotel and be told that they over booked and that the room i wanted was not avaliable

By on Sep 7, 2020

Review comment responded on Sep 8, 2020

Hello, I am disappointed to read your feedback. I can imagine your frustration when you arrived and the room type you booked was not available. If you would like to discuss your stay in detail, feel free to contact me directly at the hotel.

5
Everyone

By on Jun 2, 2020

Review comment responded on Jun 9, 2020

Thank you rating our hotel. We are glad you enjoyed our property.

4
Partner Couples

Conveniently located close to Renown. Didn’t know it was being remodeled until we got there.

By on Jun 2, 2020

Review comment responded on Jun 2, 2020

I find a lot of our guests love our location, especially those who are visiting Renown South Meadows. I am very sorry you were not notified about the renovation. We hope you come see the finished product next time you are in town.

5
Business Business

i love the hilton suites i do wish i was told ahead of time about being under construction but again place overall like always was great and the room and staff were wonderful

By on May 19, 2020

Review comment responded on May 19, 2020

We love to hear positive feedback about our staff. We appreciate you taking the time to review your stay. I apologize you were not notified about the improvements we a re making. I am happy to report that we are ahead of schedule and will have a fully refreshed property for you to enjoy in within weeks.

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