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Crowne Plaza Hotel Queenstown by IHG

Property class: 4.5

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Photo gallery for Crowne Plaza Hotel Queenstown by IHG

Bar (on property)
Property video
Suite, 1 Bedroom, Lake View | Minibar, in-room safe, desk, laptop workspace
Exterior
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
93 Beach Street, Queenstown, Otago, 9300
  • Place, Queenstown Mall
    ‪5 min walk‬
  • Place, Kiwi Park
    ‪7 min walk‬
  • Place, Skyline Queenstown
    ‪8 min walk‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony, Mountain View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Balcony, Mountain View

8.6 out of 10
Excellent
(15 reviews)
  • Mountain view
  • 356 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony, Mountain View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Balcony, Mountain View

7.6 out of 10
Good
(5 reviews)
  • Mountain view
  • 356 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Balcony, Lake View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Balcony, Lake View

8.6 out of 10
Excellent
(16 reviews)
  • Lake view
  • 356 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(12 reviews)
  • 356 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Minibar, in-room safe, desk, laptop workspace

Standard Room

8.8 out of 10
Excellent
(13 reviews)
  • 356 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Lake View

Suite, 1 Bedroom, Lake View | Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Lake View

  • Lake view
  • 667 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Balcony

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Balcony

8.0 out of 10
Very good
(8 reviews)
  • 356 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony

Standard Room, 1 King Bed, Balcony | Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Balcony

9.0 out of 10
Wonderful
(18 reviews)
  • 356 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Mountain View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Mountain View

9.0 out of 10
Wonderful
(4 reviews)
  • Mountain view
  • 356 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, Lake View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Balcony, Lake View

9.0 out of 10
Wonderful
(26 reviews)
  • Lake view
  • 356 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Queenstown

Located in Queenstown City Centre, Crowne Plaza Hotel Queenstown by IHG is next to SKYCITY Wharf Casino and Steamer Wharf. This 4.5-star hotel has 139 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a gym.

What's nearby

  • Steamer Wharf - 1 min walk - 0.1 miles
  • TSS Earnslaw Steamship - 2 min walk - 0.1 miles
  • Queenstown Mall - 5 min walk - 0.3 miles
  • Kiwi Park - 7 min walk - 0.4 miles
  • Skyline Queenstown - 8 min walk - 0.5 miles

Getting around

  • Queenstown Intl. Airport (ZQN) - 16 min drive

Restaurants

  • ‪Fergburger - ‬4 min walk
  • ‪Patagonia Chocolates - ‬3 min walk
  • ‪Finz - ‬1 min walk
  • ‪Smiths Craft Beer House - ‬3 min walk
  • ‪My Thai Lounge - ‬2 min walk

About this property

Crowne Plaza Hotel Queenstown by IHG

Guests of Crowne Plaza Hotel Queenstown by IHG enjoy a gym, free WiFi in public areas, and conference space. Valet parking is offered for NZD 38.00 per night. The 24-hour front desk has multilingual staff ready to assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this luxury hotel include a 24-hour business center, free newspapers, and a banquet hall.
LCD TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, bathrobes, and slippers. Minibars, coffee makers, and free newspapers are also standard.
Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Exterior
Novotel Queenstown Lakeside
Queenstown City Centre
  • Hot tub
  • Free WiFi
  • Restaurant
  • Air conditioning
8.8 out of 10, Excellent, 1,000 reviews
$124 nightly
The price is $143
May 5 - May 6
Total with taxes and fees
Novotel Queenstown Lakeside

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi; wired internet (NZD 10 for 12 hours)

Parking and transportation

  • Ski shuttle nearby
  • Valet parking on site (NZD 38 per night; includes in/out privileges)
  • Limited onsite valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: NZD 38 for adults and NZD 20 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Optional ski privileges
  • Ski storage

Family friendly

  • Babysitting (surcharge)
  • In-room crib

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Conference space

Outdoors

  • Garden
  • In the mountains
  • On a lake
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 16 years old or younger stays free, per registered adult, when using existing bedding
  • Rollaway/extra beds are available for NZD 65.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately NZD 38 for adults and NZD 20 for children
  • Fee for wired internet in public areas: NZD 10 (for 12 hours, rates may vary)
  • Valet parking fee: NZD 38.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Crowne Plaza Hotel Queenstown
Crowne Plaza Queenstown
Queenstown Crowne Plaza Hotel
Crowne Plaza Queenstown Hotel Queenstown
Queenstown Crowne Plaza
Crowne Plaza Hotel Queenstown
Crowne Plaza Queenstown By Ihg
Crowne Plaza Hotel Queenstown by IHG Hotel
Crowne Plaza Hotel Queenstown an IHG Hotel
Crowne Plaza Hotel Queenstown by IHG Queenstown
Crowne Plaza Hotel Queenstown by IHG Hotel Queenstown

Frequently asked questions

Is a free cancellation option available at Crowne Plaza Hotel Queenstown by IHG?

Crowne Plaza Hotel Queenstown by IHG provides free cancellation on certain room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Crowne Plaza Hotel Queenstown by IHG?

As of Apr 25, 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza Hotel Queenstown by IHG on May 12, 2026 start from $197, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Crowne Plaza Hotel Queenstown by IHG?

This hotel is situated in Queenstown City Centre, just steps from Steamer Wharf and Lake Wakatipu, and within a short walk of TSS Earnslaw Steamship. You'll also find Queenstown Beach and Skycity Queenstown Casino less than a mile away.

Is parking available on site at Crowne Plaza Hotel Queenstown by IHG?

Yes, valet parking is offered for NZD 38 per night with in/out privileges. Though parking is limited parking, wheelchair-accessible parking is also available.

Does Crowne Plaza Hotel Queenstown by IHG have luxury amenities?

Yes, some luxury features of this hotel include a restaurant, 24-hour room service, and a bar/lounge.

Does Crowne Plaza Hotel Queenstown by IHG include a casino on the premises?

No, Crowne Plaza Hotel Queenstown by IHG doesn't have a casino.

Will I find an indoor pool at Crowne Plaza Hotel Queenstown by IHG?

No, there is no indoor pool at this hotel.

Is Crowne Plaza Hotel Queenstown by IHG good for couples?

Amenities that appeal to couples at this lakeside hotel include 24-hour room service and a minibar in each guestroom, and some feature lake view.

Are there hot tubs at Crowne Plaza Hotel Queenstown by IHG?

No, there isn't a spa tub at this hotel.

Does Crowne Plaza Hotel Queenstown by IHG have a restaurant that serves breakfast?

Yes, Crowne Plaza Hotel Queenstown by IHG serves buffet breakfast each morning for a surcharge from its restaurant.

Will Crowne Plaza Hotel Queenstown by IHG allow pets to stay for free?

No, pets aren't allowed at Crowne Plaza Hotel Queenstown by IHG though service animals are welcome.

Are there connecting rooms at Crowne Plaza Hotel Queenstown by IHG?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Crowne Plaza Hotel Queenstown by IHG?

The closest major airport to Crowne Plaza Hotel Queenstown by IHG is Queenstown Intl. Airport (ZQN), which is 5 mi away (16 minutes by car).

Are there rooms with balconies that I can book at Crowne Plaza Hotel Queenstown by IHG?

Yes, some guestrooms at this hotel offer either a balcony and a patio where guests can enjoy lake and mountain views.

Crowne Plaza Hotel Queenstown by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 611 out of 1001 reviews
Rating 8 - Good. 270 out of 1001 reviews
Rating 6 - Okay. 70 out of 1001 reviews
Rating 4 - Poor. 27 out of 1001 reviews
Rating 2 - Terrible. 23 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities
Great location. Easy checkin and helpful staff. Would stay again.
Stayed 2 nights in Dec 2025

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
A wonderful hotel
Stayed 3 nights in Dec 2025

10/10 Excellent

Shih-Hung

Stayed 3 nights in Dec 2025

6/10 Okay

Roger

Traveled with family
Liked: Staff & service
In my opinion, the hotel and especially the rooms need an overall refresh. Not what you expect from a Crown Plaza. Staff was very nice though.
Stayed 4 nights in Dec 2025

10/10 Excellent

Vishal, Austin

Stayed 3 nights in Dec 2025

10/10 Excellent

Andres

Stayed 4 nights in Dec 2025

10/10 Excellent

John P

Liked: Cleanliness, property conditions & facilities
Nice
Stayed 5 nights in Dec 2025

8/10 Good

Mark, Zanesville

Stayed 8 nights in Dec 2025

6/10 Okay

Robert Glenn

Traveled with family
Liked: Cleanliness, staff & service
Booked this property based on its proximity to the main downtown area. Saves the hassle of driving to town every day. Stayed 3 nights but did not spend much time at the hotel- assumed that all or most rooms faced the lake but man was I wrong- they placed us on the 3rd floor (Conference level). Felt like a sub basement because it was at ground level facing a small courtyard at the back of the property. A very well used property with a hefty price tag. You’re paying for location only. Make sure to add the valet parking to your room fee total if you have a car. Otherwise, staff is friendly and helpful and if you’re out enjoying activities, not the worst case.
Stayed 3 nights in Dec 2025

10/10 Excellent

Chetan Arun

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Location stood out.
Stayed 5 nights in Dec 2025

6/10 Okay

Beatriz

Stayed 2 nights in Dec 2025

6/10 Okay

laura

Liked: Cleanliness
Rooms and Shower are dated and only good if you are 5’4”. Otherwise, you are bending over. AC cannot keep up with heat that comes in from the room facing east/south. Had to keep curtain closed and still didn’t help even after speaking with maintenance and front desk. Ac units are old. We sweated every night. Location and breakfast were awesome- that was the only thing keeping us there from not checking out early!
Stayed 4 nights in Dec 2025

6/10 Okay

Petra

Liked: Cleanliness, staff & service
Disliked: Amenities
The staff was outstanding and the room was very clean with comfortable mattress. The hotel is very outdated in appearance with low ceilings and lack of natural light. My lake view room was on the 1st floor, but I looked out on tile and only saw the lake on my tippy toes and to the far right. The hotel was still of good value and the prime central location and the people made up for everything else.
Stayed 2 nights in Dec 2025

8/10 Good

Sophia, auckland

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location, comfortable
Stayed 3 nights in Dec 2025

8/10 Good

Emmanuel

Liked: Cleanliness, amenities, property conditions & facilities
Yes all staff good and polite
Stayed 4 nights in Dec 2025

10/10 Excellent

Ying

Stayed 3 nights in Nov 2025

10/10 Excellent

Scott, Parkville

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very great, and worked hard to accommodate us whenever we asked for anything.
Stayed 3 nights in Nov 2025

8/10 Good

scott

Traveled with family
Liked: Cleanliness
Room was dated. Staff very nice
Stayed 3 nights in Nov 2025

8/10 Good

Ben

Stayed 5 nights in Oct 2025

10/10 Excellent

Carolyn

Liked: Cleanliness, amenities, property conditions & facilities
Clean and spacious room, nice view
Stayed 3 nights in Nov 2025

10/10 Excellent

Steven, Eugene

Stayed 8 nights in Nov 2025

10/10 Excellent

Ryan

Liked: Cleanliness, amenities, property conditions & facilities
Spotless
Stayed 3 nights in Oct 2025

10/10 Excellent

Jian

Stayed 1 night in Nov 2025

10/10 Excellent

Angela

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Love the room, view and the staff very courteous and helpful
View from my room
Stayed 4 nights in Oct 2025

10/10 Excellent

Mayank

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, super close to amenities and super friendly staff who will go above and beyond to help you.
Stayed 5 nights in Oct 2025

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