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Crowne Plaza Hotel Queenstown

4.5 out of 5.0

Recent guest reviews

The Crowne Plaza has a great location. It is right on the edge of downtown, yet it is very quiet. It has a nice restaurant and bar. But the gym is small and there is no pool. Staff is friendly and rooms are clean.

Overall great experience. The hotel is in a fantastic location, close to all the good stuff in Queenstown. We were able to walk to everything in downtown Queenstown which was nice. We had a great view of the lake with a balcony. The water pressure in the shower was good too. The staff was really helpful and friendly. The only reason I gave 4 stars was because the room smelled a bit smokey from the previous guests.

Extremely good location - easy walking distance to all of Queenstown. The staff is friendly and provides good service. All our needs were promptly catered to. The rooms were comfortable. The only downsize was the surly service at the restaurant at breakfast and the food was mediocre at best. Else the hotel is 5 stars all the way

My husband and I booked the Crowne Plaza last minute for 7 days in Queenstown. The location of this hotel couldn't be more perfect. It is within walking distance to the middle of Queenstown/restaurants/shops, etc. The staff was very knowledgeable in helping us book excursions. The balconies are huge as well, I wished we would have booked a room that faced the beautiful lake. Be sure to get the free breakfast, it is a big buffet of hot and cold items.

Very good and nice hotel, location wise is one of the best hotels around, staff for me considering that I stayed in lots of hotels in NZ is the best at all!! The rest is average for a 4 star hotel.

This hotel is located central town, just walk out the door to everything you may want to check out and to add to the central location it has a great view of the Lake, so pay the bit extra and get a lake view, they all have balconies to sit on to view the Lake.

The staff working in the tour/activities area was exceptionally helpful and friendly. We had a great experience with our Wine Tour as well as Car Rental and just her great way of assisting us upon arrival and for the couple of days we stayed.

Perfect location!

Very pleasant stay. Staff were courteous, helpful and very friendly. Concierge helped me replan my trip after the Christchurch earthquake altered my plans. I would stay here again and again.

Great hotel - very friendly and helpful staff

Friendly staff.Good location.Hallways need updating.Caters to tour groups.

first class service and a great room with town at the doorstep.

The best thing about the hotel is the location. It is within walking distance of everything in town. We were lucky enough to be at the end of the hall where there is an outside set of stairs leading directly to the street. Across the street is the beautiful lake and the Wharf. The beds were also very comfortable and the staff very friendly. The concierge was very knowledgeable and helpful as well. My only small complaint is there are very few TV channels available, but then again we were not in the room very much anyways. I highly recommend this hotel for a stay in Queenstown.

The hotel was very clean, and the staff we super helpful. This was the best hotel we stayed at our entire time in NZ. I highly recommend it.

hotel is very well layed out and great location. no problems with anything. Negative - there is no coffee or tea available without buying a $28 breakfast in the morning. all else was very good.

clean rooms, excellent service from staff and concierge, great location for us, easy walks to most things. I only wish I would have gotten a lake view instead of the city/courtyard view

Beach Street Queenstown

Hotel highlights

  • Onsite dining
  • Fitness center
  • 24-hour business center
  • WiFi in rooms and public areas (fees apply)

Located in Queenstown City Centre, Crowne Plaza Hotel Queenstown is next to SKYCITY Wharf Casino and Steamer Wharf. This 139-room, 4.5-star hotel has a restaurant along with conveniences like a fitness center and a 24-hour business center. It's in central Queenstown and also a short walk from TSS Earnslaw Steamship and Creative Queenstown Arts & Crafts Market.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Start each morning with buffet breakfast, available for a fee from 6 AM to 10:30 AM.


Rooms

The 139 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free newspapers. Guests can expect WiFi, wired Internet, and LCD TVs with digital channels and pay movies. Bathrooms offer hair dryers and bathrobes. Other standard amenities include safes, phones, and ironing boards.


Property features

Crowne Plaza Hotel Queenstown features a fitness center, WiFi in public areas, and conference space. Valet parking is available for NZD 15 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a 24-hour business center, free newspapers, and laundry facilities.

Room options

Room, 1 King Bed, Balcony, View

King 1 | Sleeps 2

Room, 1 King Bed, Lake View

King 1 | Sleeps 2

Room, 2 Double Beds, Balcony, View

Full 2 | Sleeps 4

Room, 1 King Bed, Mountain View

King 1 | Sleeps 2

Guest reviews for Crowne Plaza Hotel Queenstown

Everyone (3) Couples (8) Friends (3) Other (2)
5

nice hotel in queenstown, nz

Everyone

The Crowne Plaza has a great location. It is right on the edge of downtown, yet it is very quiet. It has a nice restaurant and bar. But the gym is small and there is no pool. Staff is friendly and rooms are clean.

By , from San Leandro on Apr 24, 2017

4

nice hotel, great location

Everyone

Overall great experience. The hotel is in a fantastic location, close to all the good stuff in Queenstown. We were able to walk to everything in downtown Queenstown which was nice. We had a great view of the lake with a balcony. The water pressure in the shower was good too. The staff was really helpful and friendly. The only reason I gave 4 stars was because the room smelled a bit smokey from the previous guests.

By on Nov 26, 2016

Review comment responded on Nov 29, 2016

Dear Anonymous, Thank you for your review. I'm glad to here you enjoyed your time in Queenstown, it sounds like our location, our staff and our rooms were all able to please. I am very sorry to hear there was a smell in your room? I hope you bought this to the attention of the staff so we could solve this for you? We would love to have you stay here again. Kind regards, Reinier Eulink General Manager Crowne Plaza Queenstown

5

gem

Everyone

Extremely good location - easy walking distance to all of Queenstown. The staff is friendly and provides good service. All our needs were promptly catered to. The rooms were comfortable. The only downsize was the surly service at the restaurant at breakfast and the food was mediocre at best. Else the hotel is 5 stars all the way

By , from Maryland on Oct 17, 2016

Review comment responded on Oct 25, 2016

Dear ASK, Thank you for your five star review and your comments about our location, our rooms and of course our staff. It's great to hear their service was so memorable. I am sorry you were not treated properly when dining in the restaurant. This is certainly not something we hear often and nor is it behavior that is tolerated. Thank you for bringing this to my attention, I will follow up with the F&B Services Manager. I hope you enjoyed the rest of your stay with us and your time in Queenstown. Kind regards, Reinier Eulink General Manager Crowne Plaza Queenstown

4

right in the heart of queenstown

Couples

My husband and I booked the Crowne Plaza last minute for 7 days in Queenstown. The location of this hotel couldn't be more perfect. It is within walking distance to the middle of Queenstown/restaurants/shops, etc. The staff was very knowledgeable in helping us book excursions. The balconies are huge as well, I wished we would have booked a room that faced the beautiful lake. Be sure to get the free breakfast, it is a big buffet of hot and cold items.

By on Jan 20, 2015

4

best of it is the staff!

Couples

Very good and nice hotel, location wise is one of the best hotels around, staff for me considering that I stayed in lots of hotels in NZ is the best at all!! The rest is average for a 4 star hotel.

By on May 19, 2014

4

the best location for checking out queenstown,nz

Couples

This hotel is located central town, just walk out the door to everything you may want to check out and to add to the central location it has a great view of the Lake, so pay the bit extra and get a lake view, they all have balconies to sit on to view the Lake.

By on Jan 26, 2013

4

friends on vacation

GetawayWithFriends

The staff working in the tour/activities area was exceptionally helpful and friendly. We had a great experience with our Wine Tour as well as Car Rental and just her great way of assisting us upon arrival and for the couple of days we stayed.

By on Sep 20, 2011

4

queenstown crown plaza

Couples

Perfect location!

By on Apr 17, 2011

5

crowne plaza queenstown

Couples

Very pleasant stay. Staff were courteous, helpful and very friendly. Concierge helped me replan my trip after the Christchurch earthquake altered my plans. I would stay here again and again.

By on Mar 29, 2011

5

great stay

GetawayWithFriends

Great hotel - very friendly and helpful staff

By on Mar 27, 2011