Crowne Plaza Hotel Queenstown by IHG

4.5 star property

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Photo gallery for Crowne Plaza Hotel Queenstown by IHG

Bar (on property)
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Exterior
Exterior
Suite, 1 Bedroom, Lake View | Minibar, in-room safe, desk, laptop workspace

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
93 Beach Street, Queenstown, Otago, 9300
  • Place, TSS Earnslaw Steamship
    ‪2 min walk‬
  • Place, Queenstown Mall
    ‪5 min walk‬
  • Place, Skyline Queenstown
    ‪8 min walk‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪8 min drive‬

Room options

Standard Room, 2 Queen Beds, Balcony, Mountain View

8.6 out of 10
Excellent
(14 reviews)
  • Mountain view
  • 356 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Balcony, Mountain View

7.0 out of 10
Good
(4 reviews)
  • Mountain view
  • 356 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds, Balcony, Lake View

8.6 out of 10
Excellent
(14 reviews)
  • Lake view
  • 356 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(11 reviews)
  • 356 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Standard Room

8.8 out of 10
Excellent
(13 reviews)
  • 356 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

Suite, 1 Bedroom, Lake View

  • Lake view
  • 667 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds, Balcony

8.0 out of 10
Very good
(8 reviews)
  • 356 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Balcony

9.0 out of 10
Wonderful
(17 reviews)
  • 356 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Accessible, Mountain View

8.8 out of 10
Excellent
(3 reviews)
  • Mountain view
  • 356 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Lake View

9.0 out of 10
Wonderful
(25 reviews)
  • Lake view
  • 356 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Queenstown

Located in Queenstown City Centre, Crowne Plaza Hotel Queenstown by IHG is next to SKYCITY Wharf Casino and Steamer Wharf. This 4.5-star hotel has 139 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a gym.

What's nearby

  • Steamer Wharf - 1 min walk - 0.1 miles
  • TSS Earnslaw Steamship - 2 min walk - 0.1 miles
  • Skycity Queenstown Casino - 3 min walk - 0.2 miles
  • Queenstown Mall - 5 min walk - 0.3 miles
  • Skyline Queenstown - 8 min walk - 0.5 miles

Getting around

  • Queenstown Intl. Airport (ZQN) - 16 min drive

Restaurants

  • ‪Fergburger - ‬4 min walk
  • ‪Patagonia Chocolates - ‬3 min walk
  • ‪Smiths Craft Beer House - ‬3 min walk
  • ‪Saigon Kingdom - ‬1 min walk
  • ‪Finz - ‬1 min walk

About this property

Crowne Plaza Hotel Queenstown by IHG

Guests of Crowne Plaza Hotel Queenstown by IHG enjoy a gym, free WiFi in public areas, and conference space. Valet parking is offered for NZD 38.00 per night. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and securing valuables. Other amenities at this luxury hotel include a 24-hour business center, free newspapers, and a garden.
LCD TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, bathrobes, and slippers. Minibars, coffee makers, and free newspapers are also standard.
Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi; wired internet (NZD 10 for 12 hours)

Parking and transportation

  • Ski shuttle nearby
  • Valet parking on site (NZD 38 per night; includes in/out privileges)
  • Limited onsite valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: NZD 38 for adults and NZD 20 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Optional ski privileges
  • Ski storage

Family friendly

  • Babysitting (surcharge)
  • In-room crib

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Conference space

Outdoors

  • Garden
  • In the mountains
  • On a lake
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 16 years old or younger stays free, per registered adult, when using existing bedding
  • Rollaway/extra beds are available for NZD 65.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately NZD 38 for adults and NZD 20 for children
  • Fee for wired internet in public areas: NZD 10 (for 12 hours, rates may vary)
  • Valet parking fee: NZD 38.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Crowne Plaza Hotel Queenstown
Crowne Plaza Queenstown
Queenstown Crowne Plaza Hotel
Crowne Plaza Queenstown Hotel Queenstown
Queenstown Crowne Plaza
Crowne Plaza Hotel Queenstown
Crowne Plaza Queenstown By Ihg
Crowne Plaza Hotel Queenstown by IHG Hotel
Crowne Plaza Hotel Queenstown an IHG Hotel
Crowne Plaza Hotel Queenstown by IHG Queenstown
Crowne Plaza Hotel Queenstown by IHG Hotel Queenstown

Frequently asked questions

Is a free cancellation option available at Crowne Plaza Hotel Queenstown by IHG?

Crowne Plaza Hotel Queenstown by IHG provides free cancellation on certain room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Crowne Plaza Hotel Queenstown by IHG?

As of Mar 6, 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza Hotel Queenstown by IHG on Mar 28, 2026 start from $275, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Crowne Plaza Hotel Queenstown by IHG?

This hotel is situated in Queenstown City Centre, just steps from Steamer Wharf and Lake Wakatipu, and within a short walk of TSS Earnslaw Steamship. You'll also find Queenstown Beach and Skycity Queenstown Casino less than a mile away.

Is parking available on site at Crowne Plaza Hotel Queenstown by IHG?

Yes, valet parking is offered for NZD 38.00 per night with in/out privileges. Though parking is limited, accessible parking is also available.

Does Crowne Plaza Hotel Queenstown by IHG include a casino on the premises?

No, Crowne Plaza Hotel Queenstown by IHG doesn't have a casino.

Will I find an indoor pool at Crowne Plaza Hotel Queenstown by IHG?

No, there is no indoor pool at this hotel.

Is Crowne Plaza Hotel Queenstown by IHG a good place to stay for couples?

Amenities that appeal to couples at this lakeside hotel include around-the-clock room service and a minibar in each guestroom with some featuring lake views.

Does Crowne Plaza Hotel Queenstown by IHG have a hot tub?

No, there isn't a spa tub at this hotel.

Does Crowne Plaza Hotel Queenstown by IHG have a restaurant that serves breakfast?

Yes, Crowne Plaza Hotel Queenstown by IHG serves buffet breakfast each morning for a surcharge from its restaurant.

Will Crowne Plaza Hotel Queenstown by IHG allow pets to stay for free?

No, pets aren't allowed at Crowne Plaza Hotel Queenstown by IHG though service animals are welcome.

Are there connecting rooms at Crowne Plaza Hotel Queenstown by IHG?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Crowne Plaza Hotel Queenstown by IHG?

The closest major airport to Crowne Plaza Hotel Queenstown by IHG is Queenstown Intl. Airport (ZQN), which is 5 mi away (16 minutes by car).

Can I book a room with a balcony at Crowne Plaza Hotel Queenstown by IHG?

Yes, some guestrooms at this hotel offer either a balcony or a patio where guests can enjoy lake or mountain views.

Crowne Plaza Hotel Queenstown by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 611 out of 1004 reviews
Rating 8 - Good. 274 out of 1004 reviews
Rating 6 - Okay. 70 out of 1004 reviews
Rating 4 - Poor. 27 out of 1004 reviews
Rating 2 - Terrible. 22 out of 1004 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Ying

Stayed 3 nights in Nov 2025

10/10 Excellent

Scott, Parkville

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very great, and worked hard to accommodate us whenever we asked for anything.
Stayed 3 nights in Nov 2025

8/10 Good

scott

Traveled with family
Liked: Cleanliness
Room was dated. Staff very nice
Stayed 3 nights in Nov 2025

8/10 Good

Ben

Stayed 5 nights in Oct 2025

10/10 Excellent

Carolyn

Liked: Cleanliness, amenities, property conditions & facilities
Clean and spacious room, nice view
Stayed 3 nights in Nov 2025

10/10 Excellent

Steven, Eugene

Stayed 8 nights in Nov 2025

10/10 Excellent

Ryan

Liked: Cleanliness, amenities, property conditions & facilities
Spotless
Stayed 3 nights in Oct 2025

10/10 Excellent

Jian

Stayed 1 night in Nov 2025

10/10 Excellent

Angela

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Love the room, view and the staff very courteous and helpful
View from my room
Stayed 4 nights in Oct 2025

10/10 Excellent

Mayank

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, super close to amenities and super friendly staff who will go above and beyond to help you.
Stayed 5 nights in Oct 2025

10/10 Excellent

Timothy, Summit

Stayed 1 night in Oct 2025

8/10 Good

Chi

Traveled with family
Liked: Cleanliness
All was good, staff have gave us good service.
Stayed 4 nights in Oct 2025

8/10 Good

mak

Liked: Cleanliness
Stayed 1 night in Oct 2025

10/10 Excellent

Deguang

Liked: Cleanliness, staff & service, property conditions & facilities
Front deck stuff are very nice and helpful.
Stayed 3 nights in Oct 2025

8/10 Good

JOHN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location in Shopping area and Dock area of Queenstown Valet Parking good for visitors Rooms have great views of the Wharf area and snow covered Mountains. Could improve Bathroom buy having a Shower only rather than a combined Shower/ Bathtub
Stayed 1 night in Oct 2025

10/10 Excellent

Paul Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and friendly in all departments.Paid for breakfast on one of the days and it was excellent.There was a choice of a set menu or buffet breakfast. The Crown Plaza is close to everything in Queenstown.The room we had was spacious and had a gorgeous balcony view of the remarkables.
Balcony view from the Crown Plaza Queenstown.
Stayed 7 nights in Oct 2025

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Place is well located has bar and large restaurant area for breakfast, didn’t have breakfast onsite. Rooms are ok, comfortable, hate the pillows were like pancakes.
Stayed 7 nights in Oct 2025

10/10 Excellent

Belle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Lay Hong Eunice

Liked: Cleanliness, staff & service, property conditions & facilities
The room is clean.
Stayed 2 nights in Oct 2025

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location
Stayed 1 night in Sep 2025

6/10 Okay

Lewis

Liked: Cleanliness
Stayed 3 nights in Sep 2025

10/10 Excellent

Rowena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff amazing- helpful, polite, and always available. Location great - walkable to almost everything Breakfast buffet was awesome, something for everyone. Beds so comfortable
Stayed 5 nights in Sep 2025

10/10 Excellent

Lillian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay thanks.
Stayed 5 nights in Sep 2025

10/10 Excellent

ANDREAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel, it’s right in the heart of Queenstown and a bonus is the public bus takes you to and from the airport. We always stay at this hotel when we visit Queenstown. Staff are super friendly and helpful.
Stayed 3 nights in Jun 2025

10/10 Excellent

Dagan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Easy walking distance to many places
Stayed 5 nights in Sep 2025