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Crowne Plaza Hotel Queenstown by IHG

4.5 star property
Luxury hotel with a fitness center and a 24-hour business center

Choose dates to view prices

Photo gallery for Crowne Plaza Hotel Queenstown by IHG

Restaurant
Exterior
Suite, 1 Bedroom, Lake View | 1 bedroom, minibar, in-room safe, desk
View from room
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Gym
  • Bar

Explore the area

View in a map
93 Beach Street, Queenstown, Otago, 9300
  • Place, TSS Earnslaw Steamship
    ‪2 min walk‬
  • Place, Skyline Queenstown
    ‪8 min walk‬
  • Place, Queenstown Gardens
    ‪13 min walk‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony, Mountain View

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Queen Beds, Balcony, Mountain View

8.6 out of 10
Excellent
(12 reviews)
  • 356 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony, Mountain View

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Balcony, Mountain View

7.0 out of 10
Good
(4 reviews)
  • 356 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Balcony, Lake View

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Queen Beds, Balcony, Lake View

8.6 out of 10
Excellent
(14 reviews)
  • 356 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(9 reviews)
  • 356 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

1 bedroom, minibar, in-room safe, desk

Standard Room

8.8 out of 10
Excellent
(12 reviews)
  • 356 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Lake View

Suite, 1 Bedroom, Lake View | 1 bedroom, minibar, in-room safe, desk

Suite, 1 Bedroom, Lake View

  • 667 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Balcony

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Queen Beds, Balcony

8.0 out of 10
Very good
(7 reviews)
  • 356 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony

Standard Room, 1 King Bed, Balcony | 1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Balcony

9.4 out of 10
Exceptional
(13 reviews)
  • 356 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Mountain View

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Mountain View

9.0 out of 10
Wonderful
(2 reviews)
  • 356 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Lake View

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Lake View

9.0 out of 10
Wonderful
(24 reviews)
  • 356 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Queenstown

Located in Queenstown City Centre, Crowne Plaza Hotel Queenstown by IHG is next to SKYCITY Wharf Casino and Steamer Wharf. This 4.5-star hotel has 139 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a gym.

What's nearby

  • TSS Earnslaw Steamship - 2 min walk - 0.1 miles
  • Queenstown Mall - 5 min walk - 0.3 miles
  • Kiwi and Birdlife Park - 7 min walk - 0.4 miles
  • Skyline Queenstown - 8 min walk - 0.5 miles
  • Queenstown Gardens - 13 min walk - 0.7 miles

Getting around

  • Queenstown Intl. Airport (ZQN) - 16 min drive

Restaurants

  • ‪Patagonia Chocolates - ‬3 min walk
  • ‪Pog Mahones - ‬3 min walk
  • ‪Saigon Kingdom - ‬1 min walk
  • ‪Pub On Wharf - ‬1 min walk
  • ‪Mrs. Ferg Beach Street - ‬2 min walk

About this property

Crowne Plaza Hotel Queenstown by IHG

Luxury hotel with a fitness center and a 24-hour business center
Guests of Crowne Plaza Hotel Queenstown by IHG enjoy a gym, free WiFi in public areas, and conference space. Valet parking is offered for NZD 38.00 per night. The 24-hour front desk has multilingual staff ready to assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this luxury hotel include a 24-hour business center, free newspapers, and a banquet hall.
LCD TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, slippers, and bathrobes. Minibars, coffee makers, and free newspapers are also standard.
Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Exterior
Holiday Inn Express & Suites Queenstown by IHG
  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
9.2 out of 10, Wonderful, 1,007 reviews
$163 nightly
The price is $188
Oct 24 - Oct 25
Total with taxes and fees
Holiday Inn Express & Suites Queenstown by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi; wired internet (NZD 10 for 12 hours)

Parking and transportation

  • Ski shuttle nearby
  • Valet parking on site (NZD 38 per night; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: NZD 38 for adults and NZD 20 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Optional ski privileges
  • Ski storage

Family friendly

  • Babysitting (surcharge)
  • In-room crib

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Conference space

Outdoors

  • Garden
  • In the mountains
  • On a lake
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 16 years old or younger stays free, per registered adult, when using existing bedding
  • Rollaway/extra beds are available for NZD 65.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately NZD 38 for adults and NZD 20 for children
  • Fee for wired internet in public areas: NZD 10 (for 12 hours, rates may vary)
  • Valet parking fee: NZD 38.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Crowne Plaza Hotel Queenstown
Crowne Plaza Queenstown
Queenstown Crowne Plaza Hotel
Crowne Plaza Queenstown Hotel Queenstown
Queenstown Crowne Plaza
Crowne Plaza Hotel Queenstown
Crowne Plaza Queenstown By Ihg
Crowne Plaza Hotel Queenstown by IHG Hotel
Crowne Plaza Hotel Queenstown an IHG Hotel
Crowne Plaza Hotel Queenstown by IHG Queenstown
Crowne Plaza Hotel Queenstown by IHG Hotel Queenstown

Frequently asked questions

Is a free cancellation option available at Crowne Plaza Hotel Queenstown by IHG?

Crowne Plaza Hotel Queenstown by IHG provides free cancellation on certain room rates. To learn more, take a look at the cancellation policy on Orbitz.

What can I see within easy reach of Crowne Plaza Hotel Queenstown by IHG?

This hotel is situated in Queenstown City Centre, just steps from Steamer Wharf and Lake Wakatipu, and within a short walk of TSS Earnslaw Steamship. You'll also find Queenstown Beach and Skycity Queenstown Casino less than a mile away.

Will I be able to park at Crowne Plaza Hotel Queenstown by IHG?

Yes, valet parking is offered for NZD 38.00 per night with in/out privileges. Though parking is limited, accessible parking is also available.

Does Crowne Plaza Hotel Queenstown by IHG include a casino on the premises?

No, Crowne Plaza Hotel Queenstown by IHG doesn't have a casino.

Will I find an indoor pool at Crowne Plaza Hotel Queenstown by IHG?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Crowne Plaza Hotel Queenstown by IHG?

Amenities that appeal to couples at this lakeside hotel include around-the-clock room service and a minibar in each guestroom with some featuring lake views.

Are there hot tubs at Crowne Plaza Hotel Queenstown by IHG?

No, there isn't a spa tub at this hotel.

Does Crowne Plaza Hotel Queenstown by IHG have a restaurant that serves breakfast?

Yes, Crowne Plaza Hotel Queenstown by IHG serves buffet breakfast each morning for a surcharge from its restaurant.

Will Crowne Plaza Hotel Queenstown by IHG allow pets to stay for free?

No, pets aren't allowed at Crowne Plaza Hotel Queenstown by IHG though service animals are welcome.

Does Crowne Plaza Hotel Queenstown by IHG have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Crowne Plaza Hotel Queenstown by IHG?

The closest major airport to Crowne Plaza Hotel Queenstown by IHG is Queenstown Intl. Airport (ZQN), which is 5 mi away (16 minutes by car).

Are there rooms with balconies that I can book at Crowne Plaza Hotel Queenstown by IHG?

Yes, some guestrooms at this hotel offer either a balcony or a patio where guests can enjoy lake or mountain views.

Crowne Plaza Hotel Queenstown by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 609 out of 1001 reviews
Rating 8 - Good. 276 out of 1001 reviews
Rating 6 - Okay. 65 out of 1001 reviews
Rating 4 - Poor. 28 out of 1001 reviews
Rating 2 - Terrible. 23 out of 1001 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neighboring guest were quiet noisy late - property was clean and nice.
Stayed 4 nights in Aug 2025

10/10 Excellent

Mohsen, Sydney

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pleasant stay at this hotel! The staff were friendly, helpful and welcoming, the room was clean and comfortable, and the location was perfect for exploring the area. The bus stop right in front of the hotel made getting around incredibly convenient, and we loved how close the shops and restaurants were—just a short walk away. It was a great experience overall – highly recommended!
Stayed 6 nights in Jul 2025

8/10 Good

Neil

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Aria

Stayed 4 nights in Jun 2025

10/10 Excellent

Jonas

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jun 2025

4/10 Poor

Nicole

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Leanne

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Kind courteous staff. Great location
Stayed 7 nights in Jun 2025

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect! Walkable to all the shops and dining options.
Stayed 3 nights in Jun 2025

10/10 Excellent

Faye

Stayed 3 nights in May 2025

8/10 Good

Julianne Kay

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
As always our stay at crowne plaza queenstown is enjoyable. Great customer service. Nothing is too much to ask for. Position can't be beaten. Breakfast was awesome. Our only issue was with the smell of gas from the kitchen beneath us early in the morning if we opened our balcony door. Reception dealt with our issue immediately and even offered to move our room for us. Bathroom needed a little more tlc but otherwise housekeeping was excellent. All in all a very good review with just a couple of issues. We will be back. We love staying at crowne plaza. Keep up the good work.
Stayed 7 nights in Jun 2025

10/10 Excellent

ricky, tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Jun 2025

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The registration personnel were extremely helpful and helped make our stay was special!
Stayed 2 nights in Jun 2025

6/10 Okay

Edward

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
site was great. Facilities a bit tired. White grouting around bath was very grey and black. house keeping not good
Stayed 3 nights in Jun 2025

10/10 Excellent

Eddie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and experience.
Stayed 3 nights in Jun 2025

8/10 Good

Andrew

Business traveler
Liked: Cleanliness, property conditions & facilities
No running water. L There was a letter informing the water was going to be off until 3pm. On arrival back from a long day at conference, still no running water at 6pm for a shower / refresh prior to the dinner.
Stayed 2 nights in Jun 2025

10/10 Excellent

Nikki

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great check-in. Tristan at concierge was 10/10. He helped plan an amazing day for my husband and I. His suggestions made our day outstanding he truly is an asset to this hotel!!!
Stayed 3 nights in Jun 2025

10/10 Excellent

Thao Mai Thi, Sydney

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient place with beautiful views. Staffs are friendly and helpful. Services are excellent!
Stayed 4 nights in May 2025

10/10 Excellent

SHARJIL

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location with breathtaking coews
Stayed 2 nights in Jun 2025

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property were outstanding & made our 7 night stay very enjoyable. The reception & concierge/valet staff were so friendly & it was never too much trouble to get our car out for us. The complimentary hot chocolate was wonderful after being out in the cold. Great buffet breakfast each morning with friendly staff greeting with a smile & Gabriella went above & beyond to welcome all guests. What a lovely lady & an asset to the hotel. Having the option of a breakfast box to take away on our early morning trip to Milford Sound was very thoughtful & we appreciated it so much! The buffet itself had a good selection of freshly cooked breakfast items. Our room on the 7th floor had a beautiful view of the lake & mountains. This floor was very quiet which suited us perfectly as I am a pathetically light sleeper! I also ordered firmer pillows which were more suitable to my needs. The room was very clean & housekeeping did a fine job each day. Nice toiletries provided too. The location was the best as we were able to walk to the town Centre very easily & we were surrounded by many restaurants, bars & cafes. Real NZ tour company & Steamer Wharf were literally across the road. We would not hesitate to book this hotel our next time in Queenstown & highly recommend to others.
View from room 705
Room 705
Breakfast time
Stayed 7 nights in May 2025

10/10 Excellent

Darren

Stayed 2 nights in May 2025

10/10 Excellent

Darren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in May 2025

10/10 Excellent

Holi

Liked: Cleanliness, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

luz

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved Tristen the conocierge. He did an excellent job at suggesting great activities during our stay in New Zeland.
Stayed 1 night in May 2025

8/10 Good

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Very central to everything with spectacular views!
Stayed 5 nights in May 2025

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