2/10 Terrible
Renee
Traveled with family
Jul 2, 2025
Disliked: Cleanliness, property conditions & facilities
At check-in we were assigned a room that was attached to an adjoining room and it was super noisy. Our neighbors set their alarm at 3:30 AM and hit snooze two times. We could hear everything as if they were in our own room. We had ants and the floor & in the bed. The floors weren’t clean. The balcony was filthy. It looks like it was above some exhaust fan, so it was full of exhaust debris.The next morning, the fire alarm went off at eight 8 AM. We tried to reach the front desk and the line was busy. We went to the front desk and complained about the noisy room and a polite customer service person named Maggie did move us to another room. The next room had ants as well. It also wasn’t very clean. The balcony was right next to the kitchen fans but we were warned that it was going to be noisy. At least it was a white noise and it blocked the freeway noise but we could smell the kitchen cooking smells. The sink was plugged. The front desk couldn’t be reached by telephone as well. Another busy signal when trying to call out. The third night we tried to go into the hot tub and it was filthy dirty and smelled. We alerted the front desk and no one came to address the situation. The floor in the workout room was very filthy and needed to be vacuumed. Around the property there was garbage that had been left out and unnoticed for days. For example, there was a Q-tip in the hallway right outside our room for three days. There was a plastic cocktail glass above the hot tub for 4 days.
Renee
Stayed 4 nights in Jun 2025
