Studio, 1 Queen Bed, Non Smoking
from $91
Extended Stay America - Dublin - Hacienda Dr.
2.5 out of 5.0
2.4
out of 5
Average Guest Review
See all 18 reviews
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Recent guest reviews
There is no ice maker in the hotel and the rooms do not have any ice made in the freezers - the ice trays are empty upon arrival. Need to either have ice in the room or an ice maker.
No shower curtain help didn’t care we will not be staying here again
I wasn’t happy with it. Extremely old and there were items from the previous guests left in the cabinets.
Hopefully this goes to someone that actually cares: It was not what we would expect from EXTENDED Stay Hotel! The room was bare of everything: No kitchen items not even a coffee pot, Minimal bath essentials: tiny shampo & bar soap. The carpet was dirty. The bathtub dripped constantly.Contradicting the sign stated Conserve Water? The tub doesn't drain - you have to shower in standing water / yuk The blanket was nearly big enough to cover 2 adults The room smelled. The refrigerator opened the wrong way! Someone needs to take the initiative to reverse the door. It was 105 degrees when we arrived / NO ICE anywhere in the hotel. The unfriendly, unconcerned desk person said "we don't have ice in the hotel"! I'm 73 years old and have NEVER stayed in s hotel that did not have ice. Breakfast❓Instant oatmeal in a package and have to eat it out of a paper coffee cup. No fruit ... no milk? Really? We come to Pleasanton quite often to visit friends and stay in different hotels / this place is a joke‼️
My boys were sleeping on top of rat poop and they have many bites all over their body. I WANT MY MONEY BACK. ALSO THE OTHER BED WAS STAINED WITH PEE.
Room and hotel was just fithy. Carpets, chairs, walls- everything!! I tried to get a room anywhere else after checking in but everything was full. I laid out a towel from my trunk and slept on that. Awful- there was even blood (?) on the shower curtain and bathroom wall. Unbelievable.
The room was neat and clean. The Staff Was friendly and helpful. The hotel was located in a convenient location. The cost of the room was pricey. I've paid less for a double tree room.
Stayed one night at extended stay dublin and won't be doing so again. TV has only 15 random channels. Bed was noisy and uncomfortable. Paper thin walls. If I had payed 70$ a night I wouldn't be leaving a bad review but for what I payed (more than twice that after discounts) wasn't even close to worth the money.
The stay went well as the hotel was in an excellent location relative to my work and San Francisco airport. It is a no-frills place so not for honeymoons but good fair cost business travel.
It was great I would recommend anyone with the need for a rest to stay there
The room was clean. My boyfriend and I were very comfortable and enjoyed out short stay. The only issue was the front desk clerk taking a while to notice me at the front counter to check in. Other than that, my stay was wonderful and I definitely will stay again.
This place is just average. The bed was okay, but not the best I've slept in, the towels had spots, and there was a coffee pot, but no coffee (which is supplied in other hotels. The kitchen utensils were sparce, one fork, no teaspoons, one cereal bowl, and one would expect enough for at least two. Also, the desk clerk had trouble making me a key that would work - he didn't know the date!! The positive aspects are that it's in a nice area, lots of shopping and restaurants. I consider this an average facility over all.
Overall, I was impressed and the price, even more impressive. The room had a functional kitchen area with all the basics for two people. Very quiet. No neighbor noise and it was a modern newer hotel. Definitely a great value.
The room was spacious, clean, and quiet. Having a kitchen was a definite plus when it came to early breakfasts and late dinners. The Continental breakfast in the lobby was also very helpful. I did have to repair the toilet by myself. The chain connecting the flush lever and the floppet valve repeatedly became disconnected. I finally reached into the tank, reconnected it, and squeezed the metal chain links shut myself.
The sheets were covered in stains and had hair on them. We stayed in the room for about five minutes and even though we exhausted from being in a wedding all day we decided that we would rather drive all the back home. There was no way we would ever stay in that hotel.
Made reservation pre-paid with guaranteed late arrival. Arrived about 11pm. Night staff could not locate record of reservation or pre-payment. I provided a copy of reservation confirmation - took night staff person about 10 minutes to figure out how to make a photocopy. Having left my travel alarm clock at home, I requested a 0730 wake-up call. Despite assurance that the wake up call would be reliable, I awoke at 9am; having missed my early morning appointment. All disorganization was blamed on some day staff person not present and no concern or apology was offered for the missed wake up call. Nice hotel and great location, but be prepared to rely on yourself for things you don't need to worry about at other hotels, including shampoo. I don't know of any other hotel that only offers shampoo in a vending machine.
It was just as advertised.
the bathroom and kitchens wallpaper was pealing off. the room was suppose to be non-smoking, but smelled like cigarettes! the counter had crumbs on it! the location was great. but everything else was very disappointing!
Hotel highlights
- Free on-the-go breakfast
- Free WiFi in rooms and public areas
- Free parking
- Laundry facilities
Within a short walk of Hacienda Crossings Shopping Center, Extended Stay America - Dublin - Hacienda Dr. is within 2 miles (3 km) of Tommy T's Comedy House. This 122-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. Dublin Civic Center and Dublin Ranch Golf Course are also nearby.
Dining
Free on-the-go breakfast is offered each morning.
Rooms
The 122 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are other standard amenities. Weekly housekeeping is available.
Property features
Renovated in 2012, Extended Stay America - Dublin - Hacienda Dr. offers free WiFi in public areas, coffee in a common area, and laundry facilities. There's free parking if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.
Guest reviews for Extended Stay America - Dublin - Hacienda Dr.
Business Travelers
There is no ice maker in the hotel and the rooms do not have any ice made in the freezers - the ice trays are empty upon arrival. Need to either have ice in the room or an ice maker.
Everyone
No shower curtain help didn’t care we will not be staying here again
Review comment
Hotel Management responded on Mar 14, 2018
Mark, please accept our apologies for our team's unresponsiveness and disregard for your comfort. Your complaints have been shared with the appropriate staff members, and we are taking measures to ensure better experience going forward. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Everyone
I wasn’t happy with it. Extremely old and there were items from the previous guests left in the cabinets.
Review comment
Hotel Management responded on Feb 9, 2018
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Everyone
Hopefully this goes to someone that actually cares: It was not what we would expect from EXTENDED Stay Hotel! The room was bare of everything: No kitchen items not even a coffee pot, Minimal bath essentials: tiny shampo & bar soap. The carpet was dirty. The bathtub dripped constantly.Contradicting the sign stated Conserve Water? The tub doesn't drain - you have to shower in standing water / yuk The blanket was nearly big enough to cover 2 adults The room smelled. The refrigerator opened the wrong way! Someone needs to take the initiative to reverse the door. It was 105 degrees when we arrived / NO ICE anywhere in the hotel. The unfriendly, unconcerned desk person said "we don't have ice in the hotel"! I'm 73 years old and have NEVER stayed in s hotel that did not have ice. Breakfast❓Instant oatmeal in a package and have to eat it out of a paper coffee cup. No fruit ... no milk? Really? We come to Pleasanton quite often to visit friends and stay in different hotels / this place is a joke‼️
Review comment
General Manager responded on Jun 25, 2017
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. As per our brand standard requirements, we keep all the in-room amenities at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. As we have refrigerators in all our rooms, we do not have an ice machine on our property. All your concerns will be shared with the respective teams in an effort to improve our service and facilities. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
my boys have been sick and have bites all over
Everyone
My boys were sleeping on top of rat poop and they have many bites all over their body. I WANT MY MONEY BACK. ALSO THE OTHER BED WAS STAINED WITH PEE.
Review comment
General Manager responded on May 17, 2017
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
filthy
Everyone
Room and hotel was just fithy. Carpets, chairs, walls- everything!! I tried to get a room anywhere else after checking in but everything was full. I laid out a towel from my trunk and slept on that. Awful- there was even blood (?) on the shower curtain and bathroom wall. Unbelievable.
business trip
BusinessTravelers
The room was neat and clean. The Staff Was friendly and helpful. The hotel was located in a convenient location. The cost of the room was pricey. I've paid less for a double tree room.
only if your desperate.
Singles
Stayed one night at extended stay dublin and won't be doing so again. TV has only 15 random channels. Bed was noisy and uncomfortable. Paper thin walls. If I had payed 70$ a night I wouldn't be leaving a bad review but for what I payed (more than twice that after discounts) wasn't even close to worth the money.
great location and price. no frills.
BusinessTravelers
The stay went well as the hotel was in an excellent location relative to my work and San Francisco airport. It is a no-frills place so not for honeymoons but good fair cost business travel.
yes
BusinessTravelers
It was great I would recommend anyone with the need for a rest to stay there
We value you as our guest. We receive many positive comments regarding our fully equipped kitchens with full-size refrigerator/freezer which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. Thank you again for being our guest and for your feedback. Sincerely, Hotel Management