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Recent guest reviews

Sheets where dirty floor room was dirty maid never came to room during my stay

I love the area it was really nice and I love it was next to a Star Bucks.

Smaller than expected and several stains on counters and table - felt dirty. Towels and washcloth (1 washcloth provided) were very worn and scratchy. Just felt dirty and old - not comfortable and cozy at all. Will not stay there or any other extended stay again

This has been an absolute nightmare of a stay. When I made the reservation I requested a handicap room. I was told it wouldn't be a problem. I got here and the room they put me in wasn't clean. There is a part of the bathroom wall that has been cut out and is taped back up. The paint is peeling all over. The room was dirty and the phone didn't work. There is MAJOR police activity every night. I have to stay til my apartment is ready so I upgraded to a 3 bed room so my sister could come stay with me. That room was dirty too, the phone didn't work, once again and the A/C barely works. We had to stay here because I couldn't be transferred upstairs. I got a complete runaround and outright lied to about when it was going to be fixed. I finally had to go by a fan to make it livable. I have been washing my own towels and I cleaned my own room yesterday because the Manager forgot to tell housekeeping. By the way, they charge $10 to clean. I'm checking out this weekend, which is not soon enough. I will leave the room a hell of a lot cleaner than when I checked in. Oh, and a funny story, when I kept asking about the phone, the manager lied to me and told me I had to pay a phone deposit. It's not true. He just didn't want to deal with trying to get it working for me. Mind you, I am using a walker right now and God forbid I fall or something and can't get to my cell phone. I guess I would have to lay there like the lady on those life alert commercials.

this place is a dump, looks nice on the outside but is a dump on the inside. Nice location though, easy to walk up Scottsdale blvd to Old Town Scottsdale

The room was filthy and morning staff was very unpleasant

Dirty. Bathroom dirty. At broken. I left. Gal in lobby could not blame me

We got to the hotel and they told us they didn't have a room for us.

Location cant be beat. Walking distance to great Scottsdale venues from Stadium to Fashion Square Mall, Fifth Ave shops, restaurants, riverwalk. Outside looks nice. But hotel amenities are next to none. No hair dryer, not even one to borrow, as theirs have all disappeared. The phone in the room didn't have a cord - no calling the front desk. But those are minor if you are looking for the best price in a great location.

Great location in Scottsdale, close to everything and quite

Great, quiet location. Walking distance to great spots.

Floor was filthy, food debris was on the top of the fridge, sheets were dirty. When given another room, it was already occupied.

Troy and staff exceptional service providers. They exceed on a personal level to ensure your visit is the best. Met three of the permanent residents,all delightful. Quiet,easy access parking and very well managed.

no body soap, facial tissue, lotion, shampoo. Blankets were really old and thin. no microwave glass plate that sits in microwave. Passage ways were dirty and full of cigarette butts

No continental breakfast like it says online, no ice machine, dirty rooms but workers were nice

Bad cable tv options and scratchy sheets. Nice hotel

The Extended Stay in Scottsdale Old town was the worse hotel that I have ever stayed. I had no internet for the whole week that I stayed, I even took my laptop to the front desk to see what was wrong and nobody helped me. All the kitchen stuff, I had to ask for it and carry myself a box with plates and pans, they won't deliver. Finally, the hotel was overbooked and I had to wait for 2 hours until I could have a room. Never again!!

Clean rooms, even though the building was older. Beds not very comfortable but for this price point I didn't expect luxury. Kitchen was nice to have. Bathroom door opens oddly into the kitchen area, but was not a big issue. I did like that the staff called the day before arrival to see if I had any special requests. I was able to check in early.

My room was dingy and the trash from the last guests was still in the bin. The "continental" breakfast was just coffee and muffins. No fruit.

Hotel highlights

  • Walking distance to Old Town and Scottsdale Stadium
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located in South Scottsdale, Extended Stay America - Phoenix - Scottsdale - Old Town is adjacent to Old Town and within a 10-minute walk of other popular attractions like Scottsdale Stadium. This 122-room hotel has an outdoor pool, free in-room WiFi, and free self parking.


Rooms

The 122 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include coffee makers, phones, and ironing boards. Housekeeping is available on request.


Property features

Guests of Extended Stay America - Phoenix - Scottsdale - Old Town enjoy features like an outdoor pool, free WiFi in public areas, and laundry facilities. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.

Room options

Studio, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Guest reviews for Extended Stay America - Phoenix - Scottsdale - Old Town

Everyone (21) Couples (12) Business (3) Family (5) Other (4) Friends (3)
2
Family Family

Sheets where dirty floor room was dirty maid never came to room during my stay

By on Apr 26, 2021

Review comment responded on Apr 27, 2021

Thank you for choosing Extended Stay America and sharing your experience. We are glad you were pleased with our immaculate accommodations. However, we regret not meeting some of your expectations. We hope to have the chance to welcome you back soon. Sincerely, Hotel Management

5
Everyone

I love the area it was really nice and I love it was next to a Star Bucks.

By on Mar 2, 2021

Review comment responded on Mar 2, 2021

Thank you for your kind comments on Extended Stay America. We love knowing how pleased you were with our location and appreciated the easy access to Starbucks. We enjoyed having you as our guest and look forward to welcoming you back soon. Sincerely, Hotel Management

2
Everyone

Smaller than expected and several stains on counters and table - felt dirty. Towels and washcloth (1 washcloth provided) were very worn and scratchy. Just felt dirty and old - not comfortable and cozy at all. Will not stay there or any other extended stay again

By on Feb 28, 2021

Review comment responded on Mar 1, 2021

Thank you for your review. We were disheartened to read our accommodations did not provide the value you were hoping for and are sorry for the housekeeping issues you encountered. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this is not repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel Management

1
Everyone

This has been an absolute nightmare of a stay. When I made the reservation I requested a handicap room. I was told it wouldn't be a problem. I got here and the room they put me in wasn't clean. There is a part of the bathroom wall that has been cut out and is taped back up. The paint is peeling all over. The room was dirty and the phone didn't work. There is MAJOR police activity every night. I have to stay til my apartment is ready so I upgraded to a 3 bed room so my sister could come stay with me. That room was dirty too, the phone didn't work, once again and the A/C barely works. We had to stay here because I couldn't be transferred upstairs. I got a complete runaround and outright lied to about when it was going to be fixed. I finally had to go by a fan to make it livable. I have been washing my own towels and I cleaned my own room yesterday because the Manager forgot to tell housekeeping. By the way, they charge $10 to clean. I'm checking out this weekend, which is not soon enough. I will leave the room a hell of a lot cleaner than when I checked in. Oh, and a funny story, when I kept asking about the phone, the manager lied to me and told me I had to pay a phone deposit. It's not true. He just didn't want to deal with trying to get it working for me. Mind you, I am using a walker right now and God forbid I fall or something and can't get to my cell phone. I guess I would have to lay there like the lady on those life alert commercials.

By , from Scottsdale AZ on Jul 30, 2020

Review comment responded on Jul 31, 2020

Thank you for your comments. We are for the difficulties you are having in your suite and regret the inconvenience mentioned. We will share your feedback appropriately to the team. Sincerely, Hotel Management

2
Everyone

this place is a dump, looks nice on the outside but is a dump on the inside. Nice location though, easy to walk up Scottsdale blvd to Old Town Scottsdale

By on Jan 27, 2020

Review comment responded on Jan 27, 2020

Timmy, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Thank you also for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management

1
Everyone

By on Nov 2, 2019

2
Partner Couples

The room was filthy and morning staff was very unpleasant

By on Jun 12, 2019

Review comment responded on Jun 13, 2019

We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management

1
Business Business

Dirty. Bathroom dirty. At broken. I left. Gal in lobby could not blame me

By on May 2, 2019

Review comment responded on May 4, 2019

Thank you for your recent stay with us. On behalf of the entire team, we would like to offer you our sincerest apologies for not meeting your expectations. We have inspection procedures in place to make sure that rooms are appropriately serviced, so we regret that steps were missed in this case. Our housekeeping department is working to tighten procedures to make sure that we deliver a superb stay every time. Thank you for sharing your comments, and we hope that you will consider staying with us again so that we can have another new chance to impress you in the future. Sincerely, Hotel Management

1
Family

We got to the hotel and they told us they didn't have a room for us.

By on May 1, 2019

Review comment responded on May 4, 2019

We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you.' Sincerely, Hotel Management

3
Everyone

Location cant be beat. Walking distance to great Scottsdale venues from Stadium to Fashion Square Mall, Fifth Ave shops, restaurants, riverwalk. Outside looks nice. But hotel amenities are next to none. No hair dryer, not even one to borrow, as theirs have all disappeared. The phone in the room didn't have a cord - no calling the front desk. But those are minor if you are looking for the best price in a great location.

By on Oct 22, 2018

Review comment responded on Oct 23, 2018

Sally, thanks for choosing us. It feels good to know you liked our affordable value and were impressed with the convenience of our location. Kindly note, our guests often bring their personal items, so that's why our hair dryers and other toiletries are available upon request at the front desk and complimentary. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management

Extended Stay America Suites Phoenix Scottsdale Old Town

3560 N Marshall Way, Scottsdale, AZ 85251
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