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Extended Stay America - Phoenix - Scottsdale - Old Town

2.5 out of 5.0

Recent guest reviews

Bad cable tv options and scratchy sheets. Nice hotel

The Extended Stay in Scottsdale Old town was the worse hotel that I have ever stayed. I had no internet for the whole week that I stayed, I even took my laptop to the front desk to see what was wrong and nobody helped me. All the kitchen stuff, I had to ask for it and carry myself a box with plates and pans, they won't deliver. Finally, the hotel was overbooked and I had to wait for 2 hours until I could have a room. Never again!!

Clean rooms, even though the building was older. Beds not very comfortable but for this price point I didn't expect luxury. Kitchen was nice to have. Bathroom door opens oddly into the kitchen area, but was not a big issue. I did like that the staff called the day before arrival to see if I had any special requests. I was able to check in early.

My room was dingy and the trash from the last guests was still in the bin. The "continental" breakfast was just coffee and muffins. No fruit.

Room smelled like smoke (was supposed to be non-smoking); can hear water in pipe when other occupants showered at 4am-5am; shower clogged up; drip in shower

there were no kitchen supplies including dishes the 1st day. it was a holiday wknd & the motel was not prepared for the volume of customers. then kitchen kit was incomplete.you need to get. kitchen kit from the office. staff was helpful w/repair of stove. staff was friendly.

Dog Hair covered Brown blanket..made me break out in hives.

Bathroom had a smell of leaky pipes. Staff was adequately efficient.

The room was a non smoking room with an ashtray inside and a very terrible smoke smell. It was just an all around uncomfortable experience for the amount paid.

Non-smoking room reeked of smoke. Numerous items were broken in room . Room was in desperate need of carpet and paint!

Where do I start? First of all the room was falling apart. Towel rack was not bolted in so fell off when hanging towel on it, just sitting on one corner of the bed made it almost flip over due to bed frame faulty, door lock was falling off and watch out for stuff in the bathroom. Everything gets wet when someone showers due to the entire bathroom being the shower. 2nd we requested non-smoking and were given smoking. 3rd no maid service. 4th, when called front desk for hair dryer they were rude and forgot to bring it to the room. We ended up picking it up ourselves from the front office. For the price you can find another hotel with better customer service and nicer rooms.

very good location, relatively quiet neighborhood setting

Bathroom smells like mold. Broken fixtures throughout the room. Bed was horrible. And there were COCKROACHES in our room. Lots of other guest were in office complaining of similar issues. Will never stay again.

Staff fine,room size fine,walking distance to Old Town a plus,Horrible mattress and linen. Will take weeks for my back to heal,actually thought about staying someplace else for our second,but didn't want to do the hotel shuffle ,that was silly,should have left!!

Perfect location. Close to several great restaurants and bars!! Staff was excellent. Loved the stay here!!

I was just passing thru town and needed a place to stay while visiting frens and family. The hotel had comfort and excellent location to visit the local downtown area. Upon any return trips I do plan on staying here again.

The convenience of the location in midtown Scottsdale, and the apartment style accomodations make this a good value.

The pictures online are nowhere what this hotel looks like. I was moved to 3 different rooms before I had a clean room! First room heater was broken, second "not in service" but given key anyway with no power refrigerator open smelling with water on the floor on a wet towel, third room all cabinets and drawers open but was "ready but not see by staff yet?" Microwave broken, noisy complex. Unfriendly staff, seemed disorganized and not very helpful. I'm not coming back!

Great location, but tiny room with nothing special. Pretty unbearable to be in quite frankly. AC unit was terrible, mattress awful, no microwave in the "kitchen." Other than that, it was cheap and served its purpose.

Short, convenient and wonderfully priced. Served its purpose.

3560 N Marshall Way Scottsdale AZ

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located within a 5-minute walk of Western Spirit: Scottsdale's Museum of the West, Extended Stay America - Phoenix - Scottsdale - Old Town is within a 15-minute stroll of Scottsdale Museum of Contemporary Art. This 122-room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi. It's also close to Phoenix Zoo and Camelback Mountain.


Dining

Start your day off right with a free continental breakfast.


Rooms

The 122 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.


Property features

Guests of Extended Stay America - Phoenix - Scottsdale - Old Town enjoy features like an outdoor pool, free WiFi in public areas, and laundry facilities. Free parking is available if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. This hotel also has barbecue grills.

Room options

Studio, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Studio, 2 Full Beds, Smoking

Full 2 | Sleeps 4

Studio, 2 Twin Beds, Non Smoking

Twin 2 | Sleeps 2

Guest reviews for Extended Stay America - Phoenix - Scottsdale - Old Town

Everyone (9) Couples (11) Business (4) Family (2) Friends (3) Other (5)
3

nice hotel close to the ballpark

Everyone

Bad cable tv options and scratchy sheets. Nice hotel

By on Mar 4, 2017

Review comment responded on Mar 6, 2017

Thanks for staying with us. We are glad you liked our hotel and that our location was convenient for your needs. We appreciate you sharing your concerns as it will help us make improvements to our facilities. We hope you will give us another opportunity to provide you with a better experience. Sincerely, General Manager

1

no internet for the whole week!

Everyone

The Extended Stay in Scottsdale Old town was the worse hotel that I have ever stayed. I had no internet for the whole week that I stayed, I even took my laptop to the front desk to see what was wrong and nobody helped me. All the kitchen stuff, I had to ask for it and carry myself a box with plates and pans, they won't deliver. Finally, the hotel was overbooked and I had to wait for 2 hours until I could have a room. Never again!!

By , from NM on Feb 5, 2017

Review comment responded on Feb 7, 2017

We apologize your stay wasn't trouble free, and for the negative impact our shortcomings had on your visit. We know how important it is to stay connected while on the road, it is unfortunate that during your stay there were issues out of our control. We do hope you find this to be out of the normal and will come back to give us another try. Thank you, General Manager

4

adequate

Everyone

Clean rooms, even though the building was older. Beds not very comfortable but for this price point I didn't expect luxury. Kitchen was nice to have. Bathroom door opens oddly into the kitchen area, but was not a big issue. I did like that the staff called the day before arrival to see if I had any special requests. I was able to check in early.

By , from Tucson on Dec 13, 2016

Review comment responded on Dec 15, 2016

Thank you for your review. We are glad you were overall pleased with your clean room, the convenience of a kitchenette and the personalized service from our staff. We appreciate your feedback and hope to see you again soon at Extended Stay America - Phoenix - Scottsdale - Old Town. Sincerely, General Manager

3

room not clean

Everyone

My room was dingy and the trash from the last guests was still in the bin. The "continental" breakfast was just coffee and muffins. No fruit.

By on Dec 5, 2016

Review comment responded on Dec 7, 2016

Thank you for taking the time to evaluate your stay and for sharing your constructive comments. We regret the cleanliness of your room and our breakfast selections fell short of your expectations. Your feedback is valuable to us as we continually improve our service and facilities. We hope that your overall stay was a pleasant one and that you will give us another opportunity to better serve you in the future. Sincerely, General Manager

2
Everyone

Room smelled like smoke (was supposed to be non-smoking); can hear water in pipe when other occupants showered at 4am-5am; shower clogged up; drip in shower

By on Nov 18, 2016

Review comment responded on Nov 20, 2016

Thank you for staying with us. We are sorry for the inconvenience you experienced due to the cigarette smoke smell in your room, the dripping shower and other issues mentioned in your review. We will have our housekeeping and maintenance teams resolve these problems as quickly as possible. We appreciate you bringing these matters to our attention, and we hope to welcome you once again to our hotel. Sincerely, General Manager

3

mixed review there was no coffee or kitchen item

Everyone

there were no kitchen supplies including dishes the 1st day. it was a holiday wknd & the motel was not prepared for the volume of customers. then kitchen kit was incomplete.you need to get. kitchen kit from the office. staff was helpful w/repair of stove. staff was friendly.

By on Sep 11, 2016

Review comment responded on Sep 12, 2016

Thank you for being our guest. We apologize for the service issues you experienced and for the inconvenience it may have caused. Our goal is to provide the highest customer service, and we continually strive to improve our efforts. We appreciate your compliment about our staff and hope you will give us another chance to host you and provide you with a better experience. Sincerely, General Manager

3
Everyone

Dog Hair covered Brown blanket..made me break out in hives.

By on Aug 19, 2016

Review comment responded on Aug 22, 2016

Thank you for your feedback. We have read your comments and are sorry to know we did not deliver a fresh and clean suite during your stay. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, General Manager

2
Everyone

Bathroom had a smell of leaky pipes. Staff was adequately efficient.

By on Apr 12, 2016

1
Everyone

The room was a non smoking room with an ashtray inside and a very terrible smoke smell. It was just an all around uncomfortable experience for the amount paid.

By on Mar 8, 2016

1

good location - nothing more!

Couples

Non-smoking room reeked of smoke. Numerous items were broken in room . Room was in desperate need of carpet and paint!

By on Nov 21, 2014