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Mainstay Suites

2.5 out of 5.0

Recent guest reviews

Our check-in was pleasant and uneventful. The receptionist was quite friendly and accommodating. The web-site of the hotel gave us the impression of a very nice and upgraded facility. I emailed the staff prior to our arrival to make sure our room was well cleaned due to allergies, and other health issues. I also mentioned I had read reviews about the hotel on websites. I verified with the receptionist to make sure my email was received upon our arrival. The pictures on the website of the rooms was quite different from our room. The hardwood floors in the kitchen was seeping small amounts of water. When the maintenance repairman came the next day, he reported the floor will need to be " pulled up " due to plumbing issues. There were rust areas all over the refrigerator. We noticed a large spot on one of the sofa pillows. There were not enough towels for 3 people. There were a few flying bugs in the room. Needless to say, this room should not have been given to anyone simply because of plumbing issues. This hotel needs major renovations.

We got a great price on this hotel, and it had a kitchen, which allowed us to save more money by making our own meals. It seems as though the room had been recently updated with new flooring, but the updates were not done to the highest quality. The baseboard was still carpet, which made the room smell slightly stale and the coffee table had obviously been painted black. The brush strokes were obvious. The breakfast was really good. It included waffles, eggs, and other things beyond just the basics. The staff was friendly and helpful. Overall, a good experience. We would stay there again.

The front desk staff was very helpful and courteous.

Management at this hotel was very uncooperative and not willing to work with customers when issues beyond the control of the customer happens. Won't go into details but Manager was not accommodating and very rigid.

This hotel was very friendly and had great service. Would stay here again and recommend to a friend. Only issue was it was a little difficult finding. The value of the room is phenomenal, room was very large and had everything that anyone would need.

The hotel was ok. For the price I expected a little better. The staff was very friendly.

Great location with lots of dining options. Rooms were large, however slightly worn. Staff was friendly and helpful. Overall good roomy stay.

Room was very clean and quiet.just there one night.breakfast was excellent. Several hot and cold items. The best we have encountered on this kind of trip

I was pleased with my room. It was roomy and had up to date appliances in the kitchen including a dishwasher. The decor was fresh, although a fresh coat of paint would do wonders. I asked for a non-smoking room and when I walked through the door it smelled like stale cigarettes. The staff immedialtey took care of the problem. Over all I would stay their again.

The hotel was great, plenty of room, very clean and dog friendly, will be staying there again on next visit.

STAFF WAS ALWAYS MORE THAN HELPFUL. OUR STAY WAS MADE MORE THAN COMFORTABLE AND WE WOULD RECOMMEND STAYING HERE. BREAKFASTS WERE GREAT AND OUR STAY WAS COMFORTABLE

Stairs were too narrow, room was lacking many necessities such as blankets, pillows, sheets, etc. The office personel were very helped but their help was required too much. When I needed anything I had to go to the office to get it rather than it being sent to the room.

My family of 5 had a very pleasant weekend stay. Our daughter is disabled and the room was very well suited for a wheelchair. A detachable shower head is about the only thing she needed that the room didn't have. The beds were so soft. I am very finicky about cleanliness and our room met my standards. Will definitely consider this hotel during future travels.

Although it cost a bit more than what I would expect in Pensacola away from the beach and downtown, I feel Main Stay offers good value. The room was spacious and fully equipped, including an icemaker in the refrigerator. I especially appreciated the quiet at night. The staff could hardly have been more courteous and helpful.

Clean, quiet and worth the price. Was able to accomplish my business objectives and come back and relax in the spacious room every evening.

We traveled to the area to canoe on the Black River. Found this hotel online. The room was clean and spacious. We will definitely book another stay at MainStay Suites.

Excellent and helpful staff. Best I've come accross in Pensacola so far. Traveling with a small child isn't easy and the staff here made it a breeze. We had a room with 1 bed and a sofa bed. I was worried that my child may fall off the sofa bed during the night since he's never been in a "big" bed before. The staff kindly took the mattress off the sofa bed and let him sleep on it on the floor. Hotel wasn't too crowded so a lot of pool time to ourselves! Breakfast was good. I especially liked the plain yogurt and fresh strawberries you could put in it. Yum! By far the best hotel we have stayed in, in Pensacola. We've traveled to Pensacola almost each year since 2005, stayed in plenty of hotels and was not very happy with them until we found this one. We will be going back to this hotel again and again. No need to look elsewhere. Location seemed a little awkward to get to but once you drive around for a couple of days it's no big deal.

excellent service and the size of the room was great. COULD NOT BE BETTER.

The room had a musty odor which was very unpleasant. Couldn't get past it. The AC did not work properly.

I was unable to accept the room reserved at Residence Inn b/c it was a thorough disappointment...not up to the standards I expected of the brand. The staff person [...] was quick to remedy the situation by calling other Marriott properties to relocate us. While she was nothing but helpful, Orbitz would be well-advised not to make reservations available at this location...It's unacceptable...looked like something you'd pay $29 a night for...we were "moved" to the Courtyard and that property was clean and the staff was among the most courteous and helpful I've ever experienced. I feel sorry for the staff at the Residence Inn but appreciate the help in relocating us cheerfully.

7230 Plantation Rd Pensacola FL

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Within a short walk of University Town Plaza, Mainstay Suites is within 2 miles (3 km) of West Florida Hospital. This 64-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and a 24-hour fitness center. It's near the airport and also close to Cordova Mall and Pensacola State College.


Dining

Start your day off right with a free full breakfast.


Rooms

All 64 air-conditioned accommodations feature kitchens and space to spread out with sitting areas. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include fireplaces, sofa beds, and coffee makers. Weekly housekeeping is available.


Property features

At Mainstay Suites, guests enjoy features like an outdoor pool, a 24-hour fitness center, and a spa tub. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, 2 meeting rooms, and a 24-hour business center.

Room options

Suite, Multiple Beds, Non Smoking (Top Floor, 2 Levels)

King 2 | Sleeps 4

Efficiency, Suite, Multiple Beds, Non Smoking

Queen 2 | Sleeps 6

Guest reviews for Mainstay Suites

Everyone (3) Business (1) Couples (7) Family (10) Other (2)
1

our experience at mainstay hotel.

Everyone

Our check-in was pleasant and uneventful. The receptionist was quite friendly and accommodating. The web-site of the hotel gave us the impression of a very nice and upgraded facility. I emailed the staff prior to our arrival to make sure our room was well cleaned due to allergies, and other health issues. I also mentioned I had read reviews about the hotel on websites. I verified with the receptionist to make sure my email was received upon our arrival. The pictures on the website of the rooms was quite different from our room. The hardwood floors in the kitchen was seeping small amounts of water. When the maintenance repairman came the next day, he reported the floor will need to be " pulled up " due to plumbing issues. There were rust areas all over the refrigerator. We noticed a large spot on one of the sofa pillows. There were not enough towels for 3 people. There were a few flying bugs in the room. Needless to say, this room should not have been given to anyone simply because of plumbing issues. This hotel needs major renovations.

By , from Montgomery, Al on Jul 6, 2017

3

good value

Families

We got a great price on this hotel, and it had a kitchen, which allowed us to save more money by making our own meals. It seems as though the room had been recently updated with new flooring, but the updates were not done to the highest quality. The baseboard was still carpet, which made the room smell slightly stale and the coffee table had obviously been painted black. The brush strokes were obvious. The breakfast was really good. It included waffles, eggs, and other things beyond just the basics. The staff was friendly and helpful. Overall, a good experience. We would stay there again.

By , from TN on Apr 2, 2017

5

nice hotel! will stay again.

Everyone

The front desk staff was very helpful and courteous.

By , from Jacksonville, Fl on Aug 15, 2016

1

management issue

Everyone

Management at this hotel was very uncooperative and not willing to work with customers when issues beyond the control of the customer happens. Won't go into details but Manager was not accommodating and very rigid.

By , from FL on Feb 23, 2016

5

military travel

BusinessTravelers

This hotel was very friendly and had great service. Would stay here again and recommend to a friend. Only issue was it was a little difficult finding. The value of the room is phenomenal, room was very large and had everything that anyone would need.

By on Oct 5, 2015

4

school event

Families

The hotel was ok. For the price I expected a little better. The staff was very friendly.

By on Apr 6, 2015

3

good resting spot for a lrger party

Families

Great location with lots of dining options. Rooms were large, however slightly worn. Staff was friendly and helpful. Overall good roomy stay.

By on Nov 25, 2014

4

close to interstate

Couples

Room was very clean and quiet.just there one night.breakfast was excellent. Several hot and cold items. The best we have encountered on this kind of trip

By on Oct 8, 2014

3

nice suite

Singles

I was pleased with my room. It was roomy and had up to date appliances in the kitchen including a dishwasher. The decor was fresh, although a fresh coat of paint would do wonders. I asked for a non-smoking room and when I walked through the door it smelled like stale cigarettes. The staff immedialtey took care of the problem. Over all I would stay their again.

By on Feb 3, 2013

5

great weekend event

Couples

The hotel was great, plenty of room, very clean and dog friendly, will be staying there again on next visit.

By on Sep 30, 2012