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Hilton Pensacola Beach

3.5 out of 5.0

Recent guest reviews

We were pleasantly surprised after checking in to have a beautiful view of the pool area and ocean. The private balcony was also a nice touch. The beds were very comfortable. Room Service was sketchy, the doorknob menu needs serious revamping, and every order we placed, something was forgotten, i.e. salt and pepper shakers at breakfast, one place setting with dinner (for two orders), etc. The Room Service staff, however, was outstanding and accommodating. The maid service was not up to par either, we didn't get any the first day (they never came back when we asked them to), the second day they made the beds, but the pillows were thrown randomly on the bed, and after we drank two of the decaf packets the first day, they replaced them the next day with extra caffeinated packets instead. Not trying to be picky, but it's the little things like this that add up. The food was excellent in the restaurant, and the staff there was professional and friendly. All in all, I would stay there again, but just want to let management know these few little changes could make a world of difference!

Let us check in early and let us check out an hour late when we thought check out time was an hour later. Room was very nice, beach is impressive and the pools are nice.

The staff were very friendly and always helpful. The hotel itself was very nice. My only issue were long waits for the elevators, how hot the hallways were and the beds are not comfortable at all. Woke up daily with back pain. With all that we are already to plan our next trip back.

Had an amazing time! Staff was outstanding, location was great and beach was beautiful. Perfect distance to Naval musuem. Loved everything about it!!! Will definitely stay there whenever in Pensacola.

Had a great time,great view,and food (sushi) was,excellent at H20 restaurant.

Nice beach hotel and pool. Great staff. Great facilities. Nice pool bar

Hotel has awesome pool area. Has an indoor pool which helped out on rainy days. Great access to beach. Hotel is in walking distance to great restaurants and beach boardwalk.

IN MY 30 YEARS PLUS OF TRAVELING AROUND IS THE VERY FIRST TIME I HAVE TO PAY $90.00 PER DAY JUST SO ME AND MY CHILDREN CAN HAVE A PLACE TO SIT IN FRONT OF THE BEACH. I AM CERTAIN HAT AT LEAST 50% OF THE PEOPLE VISITING THIS PLACE HAS THE SAME PROBLEM. TO ME IT WAS TOTALLY DEPRESSING. THIS IS A MONEY HUNGRY PLACE.

Overall, we enjoyed our stay. It was quiet, and we simply wanted to relax and rest. The fitness room was somewhat disappointing. Two out of the three treadmills either didn't work or didn't work that good. In fact, we felt that one treadmill was a hazard. Other than that, we enjoyed our stay. The pool area was nicely kept and convenient to the beach.

Hotel nice, out side temp.was a little cool! Pool water was to cool.

Hotel was nice in every way. Great staff. Nice friendly service. Clean room. Felt like we were appreciated.

The Hilton chain has always been one of my traveling staples. I was very disappointed with my room on this visit. It was dirty and I spent my first 20 minutes in the room cleaning up after the housekeeper. I have never encountered a room with visible dirt in the bathroom and counters. The staff a the Hilton appeared to be shocked when I reported the state of the room and definitely let me know that they did not find that acceptable. Outside of the lazy housekeepers I really enjoyed my stay. But will never stay at this hotel again.

Easy walking distance to beach shopping, awesome restaurants, and evening entertainment. The pools are amazing and provide a wonderful relaxing environment in addition to convenient beach access. Great rooms with comfortable beds and beautiful views. The staff is helpful and friendly.

The hotel was beautiful and clean, exactly as described. The service however was lacking. I could go on and on with examples of terrible service, but I already wrote a long review and turned into their corporate office. In a nut shell service is really slow and pretty much not what you ask for, food was always brought wrong or cold. The staff at the bar was the worst I've ever seen at a resort. 4 star accommodations with 1 star service

General maintenance poor. Front desk abrupt with replies to questions. No room attention on third day.

Booked on a Monday and got there on a Thursday night , Kid loved the hotel the pool with bar service for parents ..yay.. beach chairs and umbrella rentals in front of hotel ... convenient and relaxing. Walking distance to shopping , dinning and attractions.

It was a wonderfully managed and professional staff. Breakfast was great and the H2O was great for dinner as well.

One of the 2 hotel elevators has been down since at least Christmas day. It didn't bother me too much as we were on the 4th floor but one of the guests on the 7th floor was not too happy. I was told that both elevators were down today for a while. Not good for a hotel that is 7 floors. If you plan on doing laundry while you are here, there are only 2 washers and 2 dryers and it's not cheap at $2.00 each. We had 2 pairs of jeans in the dryer and it took $4 to dry them (almost) so keep that in mind if you're planning an extended stay. The staff was very accomodating and the rooms were very clean. The H2O restaurant in the hotel has a lot of good reviews but for me it was just barely ok. I had the New York strip the first night with garlic mashed potatoes. The steak was very tough and the potatoes were quite dry. The breakfast buffet was nothing to write home about. There are plenty of really good places to eat within walking distance that are much better and much cheaper. The steak I had was $32 and not worth it. That being said, the hotel is in a great area. They do have a very nice pool and walk to the beach is easy. I would recommend this hotel for its location on the beach, friendly staff and clean rooms. I would not recommend it for the restaurant, laundry facilities or what seems to be the lack of urgency to repair the elevators.

All in All.... ok for the beach. will try another next time however. Seems to cater to Honors members, otherwise not much special treatment for a resort location. Front desk needs improvement, promise early check-in, 3 different stories, no early check-in took place and then they gave us a handicap room.... Pool area, beach and beach/pool bar was best to the resort. otherwise..... blah......

The look of this room on the Internet was nothing compared to the pictures. .. they gave us a handicap room then find the switches in a nut next to me the view was nice into there was a missing chair.a reasonable for it to be the Hilton Hotel

12 Via De Luna Dr Pensacola Beach FL

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool and 2 outdoor pools

Located within a leisurely stroll of Portofino Boardwalk, Hilton Pensacola Beach is within a 10-minute drive of Pensacola Beach Pier. This 275-room, 3.5-star hotel welcomes guests with 2 outdoor pools, 2 restaurants, and an indoor pool. In central Pensacola Beach, the hotel is also close to Shoreline Park.


Dining

Enjoy dining at one of 2 onsite restaurants including H2O Cajun-Asian Grill, which specializes in fusion cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, breakfast is available for a fee.


Rooms

All of Hilton Pensacola Beach's 275 air-conditioned rooms provide microwaves, coffee makers, and ironing boards. TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Desks are also available.


Property features

Guests of Hilton Pensacola Beach enjoy 2 outdoor pools, an indoor pool, and a children's pool. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Other amenities at this beach hotel include a fitness center, a spa tub, and free WiFi in public areas.

Room options

Room, 1 King Bed

King 1 | Sleeps 2

Deluxe Room, 1 King Bed, View

King 1 | Sleeps 2

Deluxe Room, 1 Queen Bed with Sofa bed, View

Queen 1 | Sleeps 5

Suite, 3 Bedrooms, View

King 1 | Sleeps 8

Guest reviews for Hilton Pensacola Beach

Everyone (8) Business (7) Couples (25) Family (20) Friends (10) Other (4)
4

lovely ocean view!

Everyone

We were pleasantly surprised after checking in to have a beautiful view of the pool area and ocean. The private balcony was also a nice touch. The beds were very comfortable. Room Service was sketchy, the doorknob menu needs serious revamping, and every order we placed, something was forgotten, i.e. salt and pepper shakers at breakfast, one place setting with dinner (for two orders), etc. The Room Service staff, however, was outstanding and accommodating. The maid service was not up to par either, we didn't get any the first day (they never came back when we asked them to), the second day they made the beds, but the pillows were thrown randomly on the bed, and after we drank two of the decaf packets the first day, they replaced them the next day with extra caffeinated packets instead. Not trying to be picky, but it's the little things like this that add up. The food was excellent in the restaurant, and the staff there was professional and friendly. All in all, I would stay there again, but just want to let management know these few little changes could make a world of difference!

By , from Vail, CO on Nov 1, 2017

Review comment responded on Nov 8, 2017

Dear vailgal, Thanks for taking the time to review your recent stay at the Hilton Pensacola Beach. We always look forward to hearing from our guests. I am happy to hear that you enjoyed our beachfront location, gorgeous views, and friendly staff. We sincerely appreciate your feedback regarding your experience with room service and the doorknob and we are so sorry. Our executive team is reviewing your comments to ensure that we provide a better experience for all of our guests. Thanks for staying with us. We hope you visit us again. Sincerely, Gina O. Dudley General Manager Hilton Pensacola Beach

5

fantastic staff

Everyone

Let us check in early and let us check out an hour late when we thought check out time was an hour later. Room was very nice, beach is impressive and the pools are nice.

By , from Annandale VA on Oct 8, 2017

Review comment responded on Oct 11, 2017

Dear Steve, Thanks for taking the time to review your recent stay at the Hilton Pensacola Beach. We always look forward to hearing from our guests. I am so happy to hear that our staff went above and beyond to provide you with excellent service. Thanks also for your compliments regarding our beachfront location and beautiful views. Thanks for staying with us. We hope you visit us again soon. Sincerely, Gina O. Dudley General Manager Hilton Pensacola Beach

4

trip to the beach

Everyone

The staff were very friendly and always helpful. The hotel itself was very nice. My only issue were long waits for the elevators, how hot the hallways were and the beds are not comfortable at all. Woke up daily with back pain. With all that we are already to plan our next trip back.

By , from Dayton, Oh on Sep 10, 2017

Review comment responded on Sep 27, 2017

Dear Holl, Thanks for taking the time to review your recent stay with us. We always look forward to hearing from our guests. I am happy to hear that you enjoyed our beautiful Gulf views and spacious guest rooms. We sincerely appreciate your feedback regarding our beds and we are so sorry. Our executive team is reviewing your comments to ensure that we provide a better experience for all of our guests. Thanks for staying with us. We look forward to your next visit. Sincerely, Gina O. Dudley General Manager Hilton Pensacola Beach

5

wonderful visit!

Everyone

Had an amazing time! Staff was outstanding, location was great and beach was beautiful. Perfect distance to Naval musuem. Loved everything about it!!! Will definitely stay there whenever in Pensacola.

By , from Texas on Aug 15, 2017

Review comment responded on Aug 17, 2017

Dear TAlley, Thanks for taking the time to review your recent stay at the Hilton Pensacola Beach. We always look forward to hearing from our guests. I am so delighted to hear that you had an amazing time at our hotel. Thanks for your compliments regarding our friendly staff, convenient location, and beautiful beaches. Thanks for staying with us. We look forward to your next visit. Sincerely, Gina O. Dudley General Manager Hilton Pensacola Beach

5
Everyone

Had a great time,great view,and food (sushi) was,excellent at H20 restaurant.

By on Nov 24, 2016

Review comment responded on Dec 3, 2016

Thanks for taking the time to review your recent stay at the Hilton Pensacola Beach. We always look forward to hearing from our guests. I am happy to hear that you had a great time at our hotel. Thanks for your compliments regarding our beautiful view and our delicious sushi. Thanks for staying with us. We hope you visit us again soon! Sincerely, Gina O. Dudley General Manager Hilton Pensacola Beach

5

great hotel, right on beach

Everyone

Nice beach hotel and pool. Great staff. Great facilities. Nice pool bar

By on Oct 2, 2016

Review comment responded on Oct 17, 2016

Thanks for taking the time to review your recent stay at the Hilton Pensacola Beach. We always look forward to hearing from our guests. I am so happy to hear that you enjoyed our beachfront location and beautiful pool deck. Thanks for your compliments regarding our friendly staff, pool bar, and our nice facilities. Thanks so much for staying with us. We hope you visit us again soon. Sincerely, Gina O. Dudley General Manager Hilton Pensacola Beach

4

the hotel is close to everything on the beach.

Everyone

Hotel has awesome pool area. Has an indoor pool which helped out on rainy days. Great access to beach. Hotel is in walking distance to great restaurants and beach boardwalk.

By , from Maryland on Aug 13, 2016

Review comment responded on Aug 18, 2016

Dear Sharon, Thanks for taking the time to review your recent stay at the Hilton Pensacola Beach. We always look forward to hearing from our guests. I am happy to hear that you enjoyed our convenient, beachfront location. Thanks also for your compliments regarding our nice outdoor pool area, indoor pool, and our beach access. We appreciate your feedback regarding our food, drinks, and housekeeping service. Our executive team is reviewing your comments to ensure that we create a better experience for all of our guests. Thanks for staying with us. We hope you visit us again soon. Sincerely, Gina O. Dudley General Manager Hilton Pensacola Beach

1
Everyone

IN MY 30 YEARS PLUS OF TRAVELING AROUND IS THE VERY FIRST TIME I HAVE TO PAY $90.00 PER DAY JUST SO ME AND MY CHILDREN CAN HAVE A PLACE TO SIT IN FRONT OF THE BEACH. I AM CERTAIN HAT AT LEAST 50% OF THE PEOPLE VISITING THIS PLACE HAS THE SAME PROBLEM. TO ME IT WAS TOTALLY DEPRESSING. THIS IS A MONEY HUNGRY PLACE.

By on Apr 5, 2016

Review comment responded on Apr 19, 2016

Thanks for taking the time to review your recent stay at the Hilton Pensacola Beach. We always look forward to hearing from our guests. I am so sorry to hear that you did not have a good experience staying at our hotel. Thanks for your feedback regarding the beach chair rental fees. The prices are set by a company that rents out chairs along several of the hotels that line the public beach. You may also bring your own chairs, blankets, or towels to utilize the beach for free. Thanks for staying with us. We hope you visit us again in the future. Sincerely, Gina O. Dudley General Manager Hilton Pensacola Beach

3

family vacation

Families

Overall, we enjoyed our stay. It was quiet, and we simply wanted to relax and rest. The fitness room was somewhat disappointing. Two out of the three treadmills either didn't work or didn't work that good. In fact, we felt that one treadmill was a hazard. Other than that, we enjoyed our stay. The pool area was nicely kept and convenient to the beach.

By on Dec 1, 2015

2

very nice!!

BusinessTravelers

Hotel nice, out side temp.was a little cool! Pool water was to cool.

By on Nov 18, 2015