The staff was very friendly and helpful. They went out of their way to make our stay a good one. The pool area was great, and the closeness to the beach is unbeatable. Our room was nice and roomy, the view of the ocean was awesome. We will definitely return soon.
The room was dusty and not well maintained. It was on the parking lot side and scheduled to be redone. In fact the morning we checked out the workers were making horrendously loud noises redoing that room. The elevator broke down for a while. We were on the top floor. It was too expensive for what we got.
Amazing hotel. Stayed in a suite and the view was stunning.
It was clean and the housekeeper did a great job with changing the linen and replenishing beverages, soaps and towels.
Rooms need some upkeep, our shower did not drain on day one. The service in the restaurant was slow and the quality of the food on the breakfast buffet was average at best. The fire alarm went off at 5 a.m. so the hotel had to be evacuated, it was a false alarm. A/C in room is loud. The location on the beach is good but you are charged $45 for two chairs and an umbrella. You are in walking distance of many restaurants is also a plus. For a Hilton property it is average.
Close to the beach so that was great. Unfortunately left my room early morning on my second day, came back at around 8pm to find out my room had not been cleaned. That was a bummer. Especially when you come back from the beach and need clean towels etc..
Terrible pillows, loud AC. Slow elevators. Over priced. Room not ready on check in time. One towel for three guests. No exhaust fan in bathroom. Mirror fogged making it impossible to apply makeup for at least an hour. No drinking glasses in room.
Very nice that they are on the beach and is private to guests. Also has very nice outdoor areas surrounding the pool. Rooms are really nice and spacious.
Great view. Beautiful sunsets. I would highly recommend the junior suite for families. Very veryfriendly custiner service.
Bath tubes have hairs, trim missing, waited 3 hrs. for beach towel. The staffs were nice.
Staff was great and accommodating with it being a busy weekend. Pool amenities were nice and really close to the beach. Would highly recommend.
View from suite was excellent for full gulf view and location of beach.
Hilton Pensacola Beach places you within a 10-minute stroll of Pensacola Beach Pier and Casino Beach. This 275-room, 4-star hotel welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 2 restaurants.
Enjoy dining at one of 2 onsite restaurants including H2O Cajun-Asian Grill, which specializes in fusion cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is available for a fee.
The 275 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect WiFi, wired Internet, and TVs with cable channels and pay movies. Bathrooms offer hair dryers, free toiletries, and bathrobes. Other standard amenities include laptop-compatible safes, ironing boards, and desks.
Guests of Hilton Pensacola Beach have access to a full-service spa, 2 outdoor pools, and an indoor pool. Valet parking is available for USD 25 per day. The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and concierge services. Other amenities at this beach hotel include a children's pool, a 24-hour fitness center, and a spa tub.
The staff was very friendly and helpful. They went out of their way to make our stay a good one. The pool area was great, and the closeness to the beach is unbeatable. Our room was nice and roomy, the view of the ocean was awesome. We will definitely return soon.
ACE, thank you so much for your fantastic review of our hotel. We are thrilled to hear that you liked our friendly staff, our location, and your room. Thank you for all of your great feedback. We can't wait to see you again soon!
The room was dusty and not well maintained. It was on the parking lot side and scheduled to be redone. In fact the morning we checked out the workers were making horrendously loud noises redoing that room. The elevator broke down for a while. We were on the top floor. It was too expensive for what we got.
Maddy, we are so sorry that you had a negative experience at our hotel. We really appreciate you letting us know your concerns so that we can address them. Thank you for choosing to stay with us. We hope you'll give us another chance to provide you with a better experience in the future.
Thank you so much for taking the time to review your stay with us. We’re so sorry you had a negative experience in our hotel and would love the chance to address your concerns. Your experience sincerely matters to us and we strive to improve with each and every stay. If you would like to share additional feedback, please connect with us directly. We hope to have the opportunity to welcome you back soon!
Thank you so much for your 5-star review of our hotel. We are so pleased to know that you had a great time. We'd love to welcome you back again soon.
Amazing hotel. Stayed in a suite and the view was stunning.
Thank you so much for taking the time to review your stay with us. We are so happy to hear that you enjoyed a 5-star stay with us. We hope to welcome you back soon!
Hello, thank you for choosing Hilton Pensacola Beach and for sharing a rating. We are glad your visit was nice and look forward to welcoming you back for an extraordinary time in paradise.
Thank you for your comments
It was clean and the housekeeper did a great job with changing the linen and replenishing beverages, soaps and towels.
Hello, thank you very much for choosing Hilton Pensacola Beach and for taking the time to leave some great feedback. We are delighted to hear that housekeeping was impeccable, and we look forward to welcoming you back for another pristine stay in paradise.
Rooms need some upkeep, our shower did not drain on day one. The service in the restaurant was slow and the quality of the food on the breakfast buffet was average at best. The fire alarm went off at 5 a.m. so the hotel had to be evacuated, it was a false alarm. A/C in room is loud. The location on the beach is good but you are charged $45 for two chairs and an umbrella. You are in walking distance of many restaurants is also a plus. For a Hilton property it is average.
Thank you for your comments and apologies with regard to not meeting your and our expectations. We will address the items mentioned with the relevant department managers.
Thank you for the review and we hope to see you again soon.