Check in staff very friendly. The facility appears to house welfare families for long periods of time. This place is run down and needs to be upgraded asap. The first night there was an attempted suicide. Do your self a favor and stay at another motel in the area.
IT WAS A NIGHTMARE!!! I booked this hotel a month before our stay. We were attending a wedding close to the area. But when we got there, we were told that there were no room available for us. We’re from Los Angeles so we traveled 6hrs by plane to get there and it was very late at night.
People live
I got a smoking room. But by the looks of the facility they probably all smell like smoke
Bath room needs more lighting over sink. Also, better heating/cooling.
Basic & ok overall. Nice staff. Bed is quite firm/hard so that may be good if you like it, but I barely slept.
I’ve stayed 3 times and each time it’s been dirty. Their response every time is “we apologize”
The reception staff was very nice. The bed sheets seemed like they were used prior to us arriving. Wouldn’t be surprised if after us they aren’t changed either. Other than that it was a decent night of sleep.
Our room was stinky. The bathroom had some dirty stinky socks. The towels and bedsheets were stinking as well. The AC was not working. When we complained, the front receptionist said they had no room and no other help to fix it. Very disappointed in the service. Will never stay there again.
I was only there one night. Room was clean and in reasonably good condition. Kitchen is not stocked at all, but they quickly and happily will get you dishes, cook wear etc. Beds are OK, but I'm spoiled at home with premium bed due to chronic pain condition. One night on this bed was fine though. I was impressed with how nice folks were at the hotel. A guest in the lobby when I arrived kindly offered to get us milk from a nearby store. It was horribly foggy and I was recovering from surgery on my leg. He didn't have to do that, but he did. And when he brought it back, he wouldn't let us pay. Our excellent desk clerk handed my daughter her personal tube of a very nice hand lotion when she went out to see if they had any in the hotel. I know most places offer that but they didn't have any. And yet, this nice clerk just gave us hers. Accommodations were average but the location and especially the people made this a very pleasant stay.
In the middle of nowhere. Restaurants but no grocery store, makes the kitchen useless. Coffee/breakfast served too late. Didn't like it and will not be back
We spent the day traveling, and stayed at Extended Stay America to round out our day. We also were able to catch the Superbowl, which was nice. I traveled with 2 boys, ages 10 and 8.5. This hotels location is also key, as it's located within a 1-mile radius of several restaraunts, and key stores for last minute shopping, such as Walmart and Kohls. Would recommend staying again.
Check in was good and quick room was clean bed was comfortable. 1 st impressions are a good start
Got there late. Went to sleep. Got up. Hit the road refreshed. All in all, much better than sleeping in a rest stop.
There was no housekeeping during my stay, although I did see the cart just down the hallway Friday morning. Asked about housekeeping Saturday morning at the front desk, was told that there is none on Saturday. Smoking rooms are available, which may be the reason that the hallway always smelled like cigarette smoke. No cribs are offered, and it's a good thing I found that out before hand because I had to borrow one. No breakfast offered except coffee and individually wrapped donuts.
You have to stay 7 days or more to get house keeping although you can have as many towels you want. The kitchen floor was sticky when I got it so I just wiped it down myself with a wash cloth. The TV service is essentially basic cable with no premium channels.
Located 1.3 mi (2 km) from The Historic Palace Theatre, Extended Stay America Suites Mt Olive Budd Lake is within a 5-minute drive of Budd Lake Municipal Beach. This 107-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Other standard amenities include kitchens, refrigerators, and microwaves. Housekeeping is available on request.
Extended Stay America Suites Mt Olive Budd Lake features free WiFi in public areas, coffee in a common area, and express check-out. You can put free parking to good use if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include laundry facilities and a vending machine.
Check in staff very friendly. The facility appears to house welfare families for long periods of time. This place is run down and needs to be upgraded asap. The first night there was an attempted suicide. Do your self a favor and stay at another motel in the area.
IT WAS A NIGHTMARE!!! I booked this hotel a month before our stay. We were attending a wedding close to the area. But when we got there, we were told that there were no room available for us. We’re from Los Angeles so we traveled 6hrs by plane to get there and it was very late at night.
Joselito, thank you for your candid evaluation. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
People live
Deborah, thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management
I got a smoking room. But by the looks of the facility they probably all smell like smoke
Estafany, thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Thank you for staying with us, and we hope you will make the same choice the next time you visit our area. Sincerely, Hotel Management
Bath room needs more lighting over sink. Also, better heating/cooling.
Thank you for being our guest at Extended Stay America. Although your overall rating suggests you had a pleasant visit. We value your feedback regarding the room and will be shared with our team so that they can take the necessary steps to ensure better experiences for our guests. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Basic & ok overall. Nice staff. Bed is quite firm/hard so that may be good if you like it, but I barely slept.
Thank you for being our guest. We're glad to know overall you had a pleasant time with us and that you were pleased with the service provided by our associates. However, we're sorry for you were not completely satisfied with our beds. Please know our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
I’ve stayed 3 times and each time it’s been dirty. Their response every time is “we apologize”
We hate losing our loyal guests and are extremely sorry for letting you down during the last three visits. We also apologize for the lack of communication from our side. Please be assured we have taken your comments seriously and have shared it with the housekeeping staff to double check each room prior to occupancy by the next guest. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
The reception staff was very nice. The bed sheets seemed like they were used prior to us arriving. Wouldn’t be surprised if after us they aren’t changed either. Other than that it was a decent night of sleep.
Thank you for staying at Extended Stay America. We are glad to know you were impressed with our front desk associates and that you enjoyed your time with us. We appreciate your feedback and hope to see you back in the future. Sincerely, Hotel Management
Our room was stinky. The bathroom had some dirty stinky socks. The towels and bedsheets were stinking as well. The AC was not working. When we complained, the front receptionist said they had no room and no other help to fix it. Very disappointed in the service. Will never stay there again.
I was disheartened to read that we did not live up to your expectations, and we are truly sorry for the service issues you encountered during your stay. The condition you described is unacceptable and not at all representative of our quality and standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Dear Paul, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, but we understand you were looking for a more modern experience. We will gladly share your valuable feedback appropriately for our future plans. We hope you will revisit, as we would welcome another opportunity to show you why we are a great choice when visiting the area and to provide you with the exceptional stay you deserve.Sincerely, Hotel Management