Main & SKY4.5 out of 5.0
Recent guest reviews
First, this is not a hotel. I knew that going in. You should too. It has a great location in downtown Park City and the prices reflect that. This place has gone way down hill. It wasn't one major thing, just death of a thousand paper cuts. We arrived in the morning and changed and left our bags downstairs. We come in at the end of the day and I ask to use the luggage cart (nothing in our rooms) and the front desk person watches me load it myself (she is 3 steps away from me mind you). Shuttle service starts at 9am - lifts and ski school open at 9 so that doesn't work. No room service, no breakfast on property. Housekeeping didn't refresh Shampoo or tissues. Asked for humidifiers, got noisy units and one didn't work. TV in one bedroom just didn't work and when asked, it didn't get fixed. Fridge didn't work. when asked, replaced with a noisey unit without a handle. Pool was "closed" when we were there - from other reviews seems to be the usual case so dont expect a pool or hot tub unless you get a room with one. Oh and spa "was being renovated". Worked out as went to a great little spa on Main Street. Just not a nice place and not worth the money. Management needs to wake up - this could be a great property.
My daughter, son-in-law, and grandson would disagree with this review. You whiny old man, they'd say. Well, my grandson might agree partially with me (more on that in a minute). We like to drive from Jackson Hole to Park City once or twice a year. The drive is mostly pleasant, and off-season rates in Park City please us, too. Plus, there's grand shopping in the Salt Lake City area. So, on previous Park City visits, we've stayed in the Deer Valley and the Canyons areas. This time, we thought we'd try downtown. Main & SKY offered a decent rate. GREETING: those first impressions really count. Does the staff seem genuinely interested in you? Do they appear pleased that you've selected "their" place? Do you get a feeling that they're proud of their establishment? Is there a "warmth" in the greeting? We didn't receive any of that at Main & SKY. Courteous enough, but pretty flat-line. And that really continued all weekend with other staff members. An exception: Bill the valet was pleasant and friendly. THE POOL: we learned on check-in that the pool and hot tub were not available. They're not working, said the desk man. Pretty sad for my grandson (and he'd agree with this part of my review). And, when we asked if we could upgrade to a room with hot tub, again, sorry, not available. Pretty perfunctory. (Interesting note that we heard, but certainly can't verify, that the pool and hot tub "go down" about every two weeks or so. If the pool and hot tub are big items in your vacation plans, be careful at Main & SKY.) OUR TWO-BEDROOM SUITE: comfortable but dark. And, here's a real kicker: we couldn't open a single window for fresh air. No invigorating, fresh, mountain air. We had to rely on the air conditioner. We told the front desk that one of the overhead lights in the living areas was burned out. It was replaced on day two of our stay but probably only because my daughter happened to pass the maintenance man in the hall. For some reason, one of the housekeepers replaced our coffee maker on day two. This looks interesting, we thought, so we tried it. It leaked water all over the cabinet. The second new coffee maker worked well. Beds were comfortable. We had plenty of hot water. PARKING: valet parking is $25 per day with unlimited in-out privileges. THE GOOD NEWS: A fine restaurant called Handle is only about 100 steps from Main & SKY. And that was one of the few good things about our Main & SKY stay. OVERALL: we'll probably not stay at Main & SKY again. It was okay but certainly not great.
Our stay at Main & Sky was an absolutely torrid experience. The Pool was out of action for the entire week we were there, the breakfast inedible, the transportation services limited and the reception staff were both incapable and indifferent to any form of complaint and providing any form of customer service. The management then took an unauthorised payment from my Credit Card and after limited correspondence offered a small unacceptable discount which they never honoured. I therefore entered into a dispute case with American Express who incidentally have been absolutely fantastic and supportive but it would appear such unscrupulous vendors can decline to engage with little consequence. I will return to Park City ( a beautiful resort ) but will avoid Main & Sky at all costs as they are a dishonest hotel with faceless, poor quality management but most worryingly it appears they are unaccountable. The owners do not seem to care or ever address the numerous complaints now arising through social media which is fortunately giving badly treated customers a voice !
I have stayed here twice and both times they double charged me. I had to call 3-4 times to get it resolved. When I expressed to the concierge that she needed to take care of it immediately I was told to call back between the hours of 11pm-7am. She then hung up on me and refused to take the call. The pool was out of commission. There was no room service. The restaurant in the hotel looks like a business conference room. The bar downstairs was empty and the housekeeping didn't show up till evening.
Family and myself were booked to stay here and spend a couple of days in Park City as the first part of our spring break vacation. Unfortunately we were caught trying to travel during a late season winter storm and had flight after flight delayed then cancelled, got caught up in a Delta delay debacle, and we were unable to make it. The cancellation policies are clear, so I did not expect a refund, but I was hoping that this hotel would at least consider allowing us to re-book for a future date. They did not. What disappointed me the most, however, is that when I contacted them by phone I was told that someone would get back to me to discuss options but this never happened. I followed up with an email - again no response. I would have at least expected a reply of some sort, if for nothing else but to tell me 'sorry about your luck' or something. Crickets. If this is the way they communicate with prospective customers then it's no surprise that on site service seems to be lacking also. We will return to Park City but will most certainly not stay here.
This hotel is perfectly located downtown park city Close to the town chair lift to the mountain. Most rooms are two bedroom suites with a small living room and kitchenette No room service No restaurant open when we were there.
Stayed at Main & Sky for a quick spring ski weekend, and was (for the most part) very pleased. You can't beat the location, with extremely easy access to bars, restaurants, shops, and the town lift. We stayed at Park City/Canyons for skiing, so we never once needed a car or shuttle to go anywhere. The room was very nice and large. We stayed in a 2 bedroom Sky Suite and had more than enough space for the 2 of us. Everything in the bedroom and bathroom was very well appointed and properly functioning. I had enough closet space for about 5 ski weekends, so it was really easy to store my gear and clothes without leaving the room a mess. Cleaning service came twice daily, so the place was always looking great. We had this really high-tech coffee maker in our room which we never figured out how to work, and the staff seemed unable to explain it. That leads to the one big problem with this hotel... They really shouldn't advertise "breakfast included". Don't even consider it as you evaluate your hotel choices. Others in this forum have commented on the poor food and service, so I won't pile on. My problem is that despite the high price you'll pay, you can't walk downstairs and get a cup of coffee prior to the restaurant's opening at 7:30AM. 7:30!!! If you're a jet-lagged east coaster like me, 7:30 is just not good enough. To top it off, the one lady I could find working in the kitchen seemed incredulous that I would even ask. I sure hope they take my advice to make that one small adjustment... Even the most basic hotels have coffee in the lobby. The hotel's location comes to the rescue, though. Go to Atticus for breakfast right around the corner. They make all kinds of good stuff, and their coffee is good and... well, it's ready before 7:30AM. Despite my rant about the coffee, please accept my view that this is a very comfortable hotel in a great spot to hit the slopes and apres ski joints. And, plan to go somewhere else for breakfast.
I have stayed at Main & SKY for many years and was very disappointed at the staff and service when we stayed at the hotel in January. It is a great location and the layout is very good for a sky vacation. That said from the moment we walked in the hotel the staff was unhelpful: from asking if we needed help with all our ski luggage as my husband was unloading the last piece, to not having a driver available to take us to the ski resorts, to me having to tell the drivers how to get to the local grocery store, to badly mismanaging a small billing dispute which took me 7 calls to the hotel and finally having to dispute it with my credit card company. My recommendation would be go on verb and find a nice condo and use Uber Ski. It will be much cheaper and better then Main & SKY.
I've stayed a lot of hotels across the world and I have never felt the need to complain as I am about to now. Although the rooms nice, the service was atrocious and borders on laughable! For an establishment that markets themselves as luxury, they've obviously not been far out of Utah in their time. From the moment we arrived, there seemed to be no-one in charge with only barely a form of skeleton staff on hand throughout the day. None of said staff seemed to know anything about the mountain, nor seemed to have skied Park City or the surrounds in their life. The pool (which was a major criteria for selection) was not working, nor could the staff provide a straight answer for the completion of the maintenance. The "continental breakfast" was hilarious at best given it was a “first in best dressed” and that we ended up helping ourselves to milk out of the main commercial kitchen fridges because there was no-one around to help. The shuttle service, although sometimes helpful and the drivers nice and friendly, was sporadic at best. All of the above is due to poor management and no form of operational guidance whatsoever! In the end, we weren't even sure who to complain to because no one knew who was actually running this place.....to top it off, they then deducted the full amount after agreeing not to charge until a reasonable discount had been agreed. Would recommend to go to somewhere cheaper down the road where the price is more aligned to the level of service.
I am not one to ever write hotel feedback but I feel compelled to warn other paying customers about this given how expensive it is for the awful experience we received. I was hugely disappointed with our stay here, what could be a fantastic hotel experience was bitterly let down by the exceedingly poor staff. Whilst the rooms were comfortable, and the location was great, sadly everything else was an utter let-down. The lounge area in our room was dark and dingy with no natural light and a makeshift kitchen area. It could barely fit 4 persons. The “continental breakfast” was utterly laughable with just a miniature table of croissants and a bowl of cereal (we had to fetch our own milk from the kitchen as no staff manned it for the entire 7 days of our stay) We ended up paying to eat out for breakfast nearby. The pool was broken for the entire trip. What was more shocking was that the staff didn’t even appear to know what the problem was, or seemingly speak to one another, so we were constantly getting different and conflicting explanations. The hotel was extremely understaffed, with what seemed like children running the front desk who had no clue about absolutely anything, particularly customer service. The staff were atrocious! We gave up enquiring about anything. We were told the shuttle would collect us from Deer Valley at 10pm one night, to be later told the shuttle stops at 8pm and the one girl running reception couldn’t drive so she couldn’t pick us up! The spa prices are also extortionate. All other spa’s nearby were 50% of these prices. The management/owners are seemingly only interested in taking their customer’s very last cent and not delivering any enjoyable experience whatsoever in return. They are criminals. We haven’t even heard anything from management about our complaints and we left nearly 2 weeks ago. Avoid this “hotel” at all costs.
- Close to Park City Mountain Resort
- Free WiFi in rooms and public areas
- 24-hour fitness center
- Concierge services
Located in Downtown Park City within a mile (2 km) of Park City Mountain Resort, Main & SKY is within 2 miles (3 km) of other popular sights such as Deer Valley Resort. Each of the 33 rooms at this 4.5-star resort includes a fireplace, a living room, and a dining area. It's in central Park City and also a short walk from Kimball Art Center and Park City Museum.
The 33 air-conditioned accommodations afford space to spread out with living rooms and dining areas. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Other standard amenities include fireplaces, microwaves, and dishwashers.
At Main & SKY, guests have access to a 24-hour fitness center, free WiFi in public areas, and a meeting room. Valet parking is available for USD 25.00 per night, and there's also a free area shuttle. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury resort include a library, express check-in, and free newspapers.
Reviews from Trip Advisor
91% of guests recommend this hotelTotal of 377 reviews