Main & SKY

Short and sweet: despite describing itself as such, Main & Sky is not a hotel. There are no bellmen, the staff at the front desk barely look up when you enter the lobby and only speak if spoken to (and they aren't very helpful when they do speak), there is no breakfast available on site, the pool and spa remain closed, etc. The bed was not comfortable, the pillows were stiff, and the towels weren't replenished everyday. The location is fantastic and the building looks cool (great website!), but the lack of service and amenities do come close to justifying the price. One other complaint is that they charged us a half-day rate for a late checkout...even though the hotel was half-full at most and we were leaving on a Sunday. Call yourself an overpriced condo in a ski town and be done with it. Because, honestly, that is what I want sometimes...but this time I wanted a full-service hotel and didn't get even close to it. I will never stay here again.

I travel for my job, this hotel was the worst experience of my life. Poor service all around. The staff was horrible and i had probably 15 different complaints in 3 days. This place is under new management so not the same place as years ago. Trust me and do yourself a favor, find a different hotel!

First, this is not a hotel. I knew that going in. You should too. It has a great location in downtown Park City and the prices reflect that. This place has gone way down hill. It wasn't one major thing, just death of a thousand paper cuts. We arrived in the morning and changed and left our bags downstairs. We come in at the end of the day and I ask to use the luggage cart (nothing in our rooms) and the front desk person watches me load it myself (she is 3 steps away from me mind you). Shuttle service starts at 9am - lifts and ski school open at 9 so that doesn't work. No room service, no breakfast on property. Housekeeping didn't refresh Shampoo or tissues. Asked for humidifiers, got noisy units and one didn't work. TV in one bedroom just didn't work and when asked, it didn't get fixed. Fridge didn't work. when asked, replaced with a noisey unit without a handle. Pool was "closed" when we were there - from other reviews seems to be the usual case so dont expect a pool or hot tub unless you get a room with one. Oh and spa "was being renovated". Worked out as went to a great little spa on Main Street. Just not a nice place and not worth the money. Management needs to wake up - this could be a great property.

My daughter, son-in-law, and grandson would disagree with this review. You whiny old man, they'd say. Well, my grandson might agree partially with me (more on that in a minute). We like to drive from Jackson Hole to Park City once or twice a year. The drive is mostly pleasant, and off-season rates in Park City please us, too. Plus, there's grand shopping in the Salt Lake City area. So, on previous Park City visits, we've stayed in the Deer Valley and the Canyons areas. This time, we thought we'd try downtown. Main & SKY offered a decent rate. GREETING: those first impressions really count. Does the staff seem genuinely interested in you? Do they appear pleased that you've selected "their" place? Do you get a feeling that they're proud of their establishment? Is there a "warmth" in the greeting? We didn't receive any of that at Main & SKY. Courteous enough, but pretty flat-line. And that really continued all weekend with other staff members. An exception: Bill the valet was pleasant and friendly. THE POOL: we learned on check-in that the pool and hot tub were not available. They're not working, said the desk man. Pretty sad for my grandson (and he'd agree with this part of my review). And, when we asked if we could upgrade to a room with hot tub, again, sorry, not available. Pretty perfunctory. (Interesting note that we heard, but certainly can't verify, that the pool and hot tub "go down" about every two weeks or so. If the pool and hot tub are big items in your vacation plans, be careful at Main & SKY.) OUR TWO-BEDROOM SUITE: comfortable but dark. And, here's a real kicker: we couldn't open a single window for fresh air. No invigorating, fresh, mountain air. We had to rely on the air conditioner. We told the front desk that one of the overhead lights in the living areas was burned out. It was replaced on day two of our stay but probably only because my daughter happened to pass the maintenance man in the hall. For some reason, one of the housekeepers replaced our coffee maker on day two. This looks interesting, we thought, so we tried it. It leaked water all over the cabinet. The second new coffee maker worked well. Beds were comfortable. We had plenty of hot water. PARKING: valet parking is $25 per day with unlimited in-out privileges. THE GOOD NEWS: A fine restaurant called Handle is only about 100 steps from Main & SKY. And that was one of the few good things about our Main & SKY stay. OVERALL: we'll probably not stay at Main & SKY again. It was okay but certainly not great.

Our stay at Main & Sky was an absolutely torrid experience. The Pool was out of action for the entire week we were there, the breakfast inedible, the transportation services limited and the reception staff were both incapable and indifferent to any form of complaint and providing any form of customer service. The management then took an unauthorised payment from my Credit Card and after limited correspondence offered a small unacceptable discount which they never honoured. I therefore entered into a dispute case with American Express who incidentally have been absolutely fantastic and supportive but it would appear such unscrupulous vendors can decline to engage with little consequence. I will return to Park City ( a beautiful resort ) but will avoid Main & Sky at all costs as they are a dishonest hotel with faceless, poor quality management but most worryingly it appears they are unaccountable. The owners do not seem to care or ever address the numerous complaints now arising through social media which is fortunately giving badly treated customers a voice !

I have stayed here twice and both times they double charged me. I had to call 3-4 times to get it resolved. When I expressed to the concierge that she needed to take care of it immediately I was told to call back between the hours of 11pm-7am. She then hung up on me and refused to take the call. The pool was out of commission. There was no room service. The restaurant in the hotel looks like a business conference room. The bar downstairs was empty and the housekeeping didn't show up till evening.

Family and myself were booked to stay here and spend a couple of days in Park City as the first part of our spring break vacation. Unfortunately we were caught trying to travel during a late season winter storm and had flight after flight delayed then cancelled, got caught up in a Delta delay debacle, and we were unable to make it. The cancellation policies are clear, so I did not expect a refund, but I was hoping that this hotel would at least consider allowing us to re-book for a future date. They did not. What disappointed me the most, however, is that when I contacted them by phone I was told that someone would get back to me to discuss options but this never happened. I followed up with an email - again no response. I would have at least expected a reply of some sort, if for nothing else but to tell me 'sorry about your luck' or something. Crickets. If this is the way they communicate with prospective customers then it's no surprise that on site service seems to be lacking also. We will return to Park City but will most certainly not stay here.

This hotel is perfectly located downtown park city Close to the town chair lift to the mountain. Most rooms are two bedroom suites with a small living room and kitchenette No room service No restaurant open when we were there.

Stayed at Main & Sky for a quick spring ski weekend, and was (for the most part) very pleased. You can't beat the location, with extremely easy access to bars, restaurants, shops, and the town lift. We stayed at Park City/Canyons for skiing, so we never once needed a car or shuttle to go anywhere. The room was very nice and large. We stayed in a 2 bedroom Sky Suite and had more than enough space for the 2 of us. Everything in the bedroom and bathroom was very well appointed and properly functioning. I had enough closet space for about 5 ski weekends, so it was really easy to store my gear and clothes without leaving the room a mess. Cleaning service came twice daily, so the place was always looking great. We had this really high-tech coffee maker in our room which we never figured out how to work, and the staff seemed unable to explain it. That leads to the one big problem with this hotel... They really shouldn't advertise "breakfast included". Don't even consider it as you evaluate your hotel choices. Others in this forum have commented on the poor food and service, so I won't pile on. My problem is that despite the high price you'll pay, you can't walk downstairs and get a cup of coffee prior to the restaurant's opening at 7:30AM. 7:30!!! If you're a jet-lagged east coaster like me, 7:30 is just not good enough. To top it off, the one lady I could find working in the kitchen seemed incredulous that I would even ask. I sure hope they take my advice to make that one small adjustment... Even the most basic hotels have coffee in the lobby. The hotel's location comes to the rescue, though. Go to Atticus for breakfast right around the corner. They make all kinds of good stuff, and their coffee is good and... well, it's ready before 7:30AM. Despite my rant about the coffee, please accept my view that this is a very comfortable hotel in a great spot to hit the slopes and apres ski joints. And, plan to go somewhere else for breakfast.