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Recent guest reviews

Really great loved it super clean great environment

No housekeeping service, ice machines are broken and we found the hotel closed in the middle of night. It is however very close to the Universal Theme Parks but that's not enough to ignore the faults.

Na

Everyone and everything was excellent . I wish they don’t have pets in rooms plus I wish they have tub in bathrooms.

Its a good place to stay if you are on a budget vacation

The bed was horrible. Gave me back pain. And the pillows were very thin. Very uncomfortable.

Beds were worn out and uncomfortable. Room was clean though and so was the shower. Breakfast was a bag with a banana, granola bar and muffin. Best they could do I guess with the pandemic. Staff was nice enough.

The staff was excellent. The front desk manager went out of her way to assist us. We did not like the amount of smoking that we experienced around the property and some of the exterior grounds had litter. The carpet in our room needed to be cleaned.

Very unprofessional people who worked there! I asked for the mgr for my issue, received his phone#.. called several times.. Left 2 voicemails.. He never called me back to help

Although the staff was nice, the fact that someone from housekeeping took the keys to the department and they could not get us extra pillows was very unprofessional. Their pillows were too thin. They should also update the accurate breakfast time on Orbitz. The phone's ringer was on, but the wakeup call sounded like morse code instead of a ring. Last, but not least, the only place to put your soapbar when you shower is on the shower floor.

GREAT STAY THE AREA IS VERY QUIET ROOMS WERE CLEAN NO COMPLAINTS WHEN CHECKING OUR I WOULD DEFINITELY STAY AGAIN

Convenient to Universal Studios. Construction on street at time of writing caused some confusion on how to enter premises. A lot of patches on the walls. Room coffee machine did not dispense the hot water into cup and just remained in reservoir. Even the lobby coffee/tea area wasn't working and only got half a cup.

I’d say a 3.8 out of 5. We really enjoyed our stay. We stayed on the 4th floor. The staff were all so nice and friendly!! Orlando is beautiful. Definitely consider coming back soon. (August 2020) we had a king bed and sofa bed (didn’t use that) Cons: the breakfast was the same all week. An apple and granola bar. Not much... no variations. The 4th floor had a bee nest on the balcony but that’s really not an issue, they can just get maintenance to get it down. The towels were dingy and there wasn’t much ventilation in the bathroom Pros: despite all that ^ we LOVED our stay! Location is perfect, not far from Icon Park attractions, the mall, Disney springs, seaworld, universal studios... all in Ubering distance. The pool is BEAUTIFUL! Nice and clean. Large. It’s amazing that it doesn’t close until 11pm, and it was empty every night we stayed. Loved it. (No lifeguard) The lobby is also stunning, very clean and chic. Great for pictures. Check in was smooth, again, the staff members are so friendly. For the price, we were satisfied. It would’ve been nice to see more staff cleaning public surfaces like the elevator, doors, railings, glass and seating. About 20 minute ride from MCO airport. Much love to the people in Orlando :)

Didn’t check rooms daily! My trash can was overflowing with trash everyday! I had to ask 4 times to get more towels and my trash taken! I booked a king suit and got a queen room! Wasn’t happy about that at all.

The mattress is really bad you can feel the wires.. really bad

Tv didn’t work in room. Shower took 15 minutes to warm up And flooded bathroom when in use. Because of Covid there was no breakfast buffet but they had to go breakfasts bagged up. Both days we received Rotten bananas and other things. Outlets in weird places. Could only find 3 in room and one was behind bed. No iron Or soap in room. 2 towels. Phone was not plugged in so had to call a phone tree anytime I needed to call front desk. No park transportation even though advertised. Room was very clean.

Easy access to attractions, restaurants and highways.. Over all good for the price..

American Way Orlando FL

Hotel highlights

  • Close to Universal Orlando Resort
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Southwest Orlando, SureStay Plus by Best Western Orlando International Drive is within 2 miles (3 km) of popular attractions such as Orlando International Premium Outlets and Universal CityWalk. This 192-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 9:00 AM. Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Get a pick-me-up at the coffee shop/café.


Rooms

All 192 rooms feature microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and plasma TVs with cable channels. Bathrooms offer hydromassage showers, hair dryers, and free toiletries. Free local calls, safes, and ironing boards are also standard.


Property features

Guests of SureStay Plus by Best Western Orlando International Drive enjoy an outdoor pool, free WiFi in public areas, and a 24-hour business center. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to help with tours or tickets, and answer any questions about the area. Additional amenities include a garden and a TV in a common area.

Room options

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Garden View

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Refrigerator & Microwave, Garden View

1 King Bed | Sleeps 2

Standard Room, 1 King Bed with Sofa bed, Refrigerator & Microwave, Garden View (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for SureStay Plus by Best Western Orlando International Drive

Everyone (30) Couples (8) Family (27)
5
Family Family with small children

Really great loved it super clean great environment

By , from Miami Gardens on Sep 30, 2021

Review comment responded on Oct 3, 2021

Dear Jobsiel, thank you for your comments and preferences to our property, my staff have been informed of your good review. We hope to see you back in our Hotel. Respectfully, R.Perez GM

2
Family

No housekeeping service, ice machines are broken and we found the hotel closed in the middle of night. It is however very close to the Universal Theme Parks but that's not enough to ignore the faults.

By on Jul 28, 2021

Review comment responded on Jul 31, 2021

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We will take care of solving it immediately, we hope to receive you in the future to change that impression to offer you an excellent stay.

3
Family with small children

Na

By on Jul 24, 2021

Review comment responded on Aug 13, 2021

Your business is very important to us and we value your feedback. you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

3
Business Business

Everyone and everything was excellent . I wish they don’t have pets in rooms plus I wish they have tub in bathrooms.

By on Jul 18, 2021

Review comment responded on Aug 22, 2021

Your satisfaction is important to us and we will use the comments you gave us to follow up and have the opportunity to offer you in the future to return with us and change your impulse for the enjoyment of a superior experience

4
Family

Its a good place to stay if you are on a budget vacation

By on Jun 8, 2021

Review comment responded on Jun 8, 2021

Thank you for your feedback, we hope you visit us again soon!

1
Everyone

The bed was horrible. Gave me back pain. And the pillows were very thin. Very uncomfortable.

By on May 11, 2021

Review comment responded on May 12, 2021

Hello I'm sorry the bed was not satisfactory. We just replaced the Mattresses. We are striving on positive changes to the property

3
Family Family

Beds were worn out and uncomfortable. Room was clean though and so was the shower. Breakfast was a bag with a banana, granola bar and muffin. Best they could do I guess with the pandemic. Staff was nice enough.

By on Apr 23, 2021

Review comment responded on Apr 26, 2021

Thank you, for your response, We will be replacing all the beds the week of the 26th of April. We are working hard to bring back a full breakfast. Because of COVID we had to follow CDC guidelines. We hope you come back and see the positive improvements.

4
Family

The staff was excellent. The front desk manager went out of her way to assist us. We did not like the amount of smoking that we experienced around the property and some of the exterior grounds had litter. The carpet in our room needed to be cleaned.

By on Apr 15, 2021

Review comment responded on Apr 15, 2021

We appreciate your feed back, very happy to hear that our front desk manager went above and beyond. We are working on more designated areas for smoking. including working on keeping our property standards up. I hope you will return and see the positive changes in the near future.

1
Everyone

Very unprofessional people who worked there! I asked for the mgr for my issue, received his phone#.. called several times.. Left 2 voicemails.. He never called me back to help

By on Mar 29, 2021

Review comment responded on Apr 2, 2021

I'm very sorry you did not have a receive a return phone call from the manger. We are making more improvements on guest relations & customer service.

5
Everyone

By on Mar 26, 2021

Review comment responded on Apr 5, 2021

There is nothing in the subject line to address. I hope you enjoyed your stay at our property.

SureStay Plus by Best Western Orlando International Drive

5859 American Way, Orlando, FL 32819
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