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Recent guest reviews

I loved how close it was to Universal, floor dirty, stained sheets, wasnt told where breakfast was till last day.

It was just a basic Florida hotel with no frills. We were just spending 2 night while we went to Universal and it was very convenient. We took the shuttle there and back which was nice. The biggest complaint is the walk-in shower/bathroom combo. There was no vent so it got very hot and steamy in there. Also, the shower is a walking shower and the flimsy screen doesn’t keep water in the shower so there were big puddles on the floor after each shower. Other than that, the beds were comfortable and the water was hot!

Really bad check in experience, waited 80mins to get room, that wasn't ready, finally got different one that was cleaned. Overall good stay just the check in.

The pool.. our server he was an excellent guy.. great communication and attitude

It’s an ok place. Floor was kind of dirty, no towers when I arrived.

They need more breakfast options and the pool needs to be Professionally cleaned

We checked-in and were given a key to a room that was occupied. The front desk staff wasn't concerned we entered a room that was vacant. We were given another room, only to find out our room was listed as vacant. The front desk had us checked in another room. I called the corporate office regarding their issues regarding safety and security.

It was very ckean and convenient to Universal Studios. It didnt have wash cloths or a fan in the shower/toilet area.

I was very disappointed with the fact the the “Splash Bar” is not an actual bar but a place used for the breakfast. I booked this hotel because I wanted to lay by the pool and have some drinks with some snacks. I was not able to do that. They only have vending machines on site. The free shuttle service to the parks is also very limited. They leave late and come home early and only shuttle to a handful of the parks. The location and hotel were great. But I wouldn’t have booked here if I knew I couldn’t do what I wanted to on my vacation.

It's an old building with old beds, but it was ok. I like the complimentary breakfast and parking. I didn't like the noise, I was in the first floor hearing the luggage over the tiles and people at the pool.

Room and property were nice and were clean. However, toilet didn't flush properly and got worse during our next to last day. It wasn't fixed even after they were notified.

Close to Universal, and not super expensive.

Nice place to stay. Showing some wear and tear. Could use some tlc.

Really great loved it super clean great environment

No housekeeping service, ice machines are broken and we found the hotel closed in the middle of night. It is however very close to the Universal Theme Parks but that's not enough to ignore the faults.

Na

Everyone and everything was excellent . I wish they don’t have pets in rooms plus I wish they have tub in bathrooms.

American Way Orlando FL

Hotel highlights

  • Close to Universal Orlando Resort and Orlando International Premium Outlets
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Florida Center within a mile (2 km) of Orlando International Premium Outlets, SureStay Plus by Best Western Orlando International Drive is within 2 miles (3 km) of other popular sights such as Universal CityWalk. This 192-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Free continental breakfast is included with your stay and awaits you each morning from 6:30 AM to 9:30 AM. Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Get a pick-me-up at the coffee shop/cafe.


Rooms

40-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hydromassage showers, hair dryers, and free toiletries. Refrigerators, microwaves, and coffee makers are also available.


Property features

Guests of SureStay Plus by Best Western Orlando International Drive enjoy an outdoor pool, free WiFi in public areas, and a 24-hour business center. There's free parking and a free theme park shuttle. The 24-hour front desk has multilingual staff ready to help with tours or tickets, and answer any questions about the area. Additional amenities include a computer station, a terrace, and a water dispenser.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for SureStay Plus by Best Western Orlando International Drive

Everyone (22) Couples (4) Family (28)
2
Everyone

I loved how close it was to Universal, floor dirty, stained sheets, wasnt told where breakfast was till last day.

By on Oct 18, 2022

Review comment responded on Oct 19, 2022

Good Morning, I apologize that we did not exceed your expectations. We appreciate your feedback and will use this as a tool to better improve our service. Thank you and have a wonderful day.

4
Family

It was just a basic Florida hotel with no frills. We were just spending 2 night while we went to Universal and it was very convenient. We took the shuttle there and back which was nice. The biggest complaint is the walk-in shower/bathroom combo. There was no vent so it got very hot and steamy in there. Also, the shower is a walking shower and the flimsy screen doesn’t keep water in the shower so there were big puddles on the floor after each shower. Other than that, the beds were comfortable and the water was hot!

By on Oct 18, 2022

Review comment responded on Oct 19, 2022

Good Morning, thank you for your feedback. We will look into your concerns for better ways to service our guests. Thank you and have a wonderful day.

4
Family

Really bad check in experience, waited 80mins to get room, that wasn't ready, finally got different one that was cleaned. Overall good stay just the check in.

By on Oct 16, 2022

Review comment responded on Oct 17, 2022

Good Afternoon, I would like to thank you for your response. We had a huge amount of check-ins in a very short period of time. We are sorry for your inconveniences and we will be using this as a training tool to better our guest experience. Thank you and have a wonderful day.

5
Everyone

The pool.. our server he was an excellent guy.. great communication and attitude

By on Jul 11, 2022

5
Everyone

By on Jun 17, 2022

4
Family

It’s an ok place. Floor was kind of dirty, no towers when I arrived.

By on May 16, 2022

Review comment responded on May 25, 2022

Thank you for your comments. On behalf of our entire team, please accept my apologies that your stay with us was not as expected. We strive to provide each guest with a positive experience that exceeds their expectations. We hope you give us the opportunity to change the impression of him to offer you an excellent service.

3
Partner Couples

They need more breakfast options and the pool needs to be Professionally cleaned

By on May 15, 2022

Review comment responded on May 25, 2022

Thank you for your comments. On behalf of our entire team, please accept my apologies that your stay with us was not as expected. We strive to provide each guest with a positive experience that exceeds their expectations. We hope you give us the opportunity to change the impression of him to offer you an excellent service.

1
Family

We checked-in and were given a key to a room that was occupied. The front desk staff wasn't concerned we entered a room that was vacant. We were given another room, only to find out our room was listed as vacant. The front desk had us checked in another room. I called the corporate office regarding their issues regarding safety and security.

By on Apr 24, 2022

Review comment responded on Apr 26, 2022

Please accept my sincerest apologies for any inconvenience caused; we are working hard to renovate our facilities. Thanks for letting us know. Thank you for your feedback. We will be addressing your concerns.

5
Everyone

By on Apr 22, 2022

5
Everyone

By on Apr 14, 2022

SureStay Plus by Best Western Orlando International Drive

5859 American Way, Orlando, FL 32819
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