This property was truly as advertised - we were impressed by the decor, space, & amenities provided. By and large my deduction of stars has little to do with the space itself.
While I’d say that 87-90% of our stay at this residence was overwhelmingly positive, it’s the issues surrounding the remaining percentages that bring this review down.
The 1st issue is mentioned in previous reviews and it’s the roaches and bugs. On night one alone, I had to kill 5 different roaches myself, & that’s not including ones that someone else may have gotten to before I did. Thankfully they weren’t exactly rampant and we didn’t see an Invasion of them the whole trip, but they’re clearly a known issue and something further should be done by mgt.
As for the 2nd issue, & this is the main one for me - the power went out around 5:30pm on the 3rd night of our stay, luckily for us, this didn’t hinder our plans much since we’d planned for a pool day and grilling out. But besides potential discomfort, the biggest issue is that despite serval of the management company residences being affected, I was the one who had to reach out and beg for any update or information regarding restoration ETAs from the power company. While nice, unfortunately the representatives they have working their call center are clearly not equipped to communicate or act in case of a power outage - and if they are, then the training was not effective. Spoke to two different reps who said my calling the complaint in was the first they’d heard of it. The 1st rep never got back to me again, 1hr later I called and got the 2nd rep who at least did attempt to follow up. The chain of command was broken as the rep directed me to the security gate office since last she heard someone was on property to fix the issues for all the residences, but then the security gate sent me to the property clubhouse which is independent of the residence owner and couldn’t help. the clubhouse rep at least helped me put in a “report and outage” request for my residence directly into the power company website. Then the last I heard from the company regarding the issue was a text that read “hi, after getting back with our resources, unfortunately we cannot contact anyone since it is an electric company issue, so you’ll have to wait until it’s fixed. Thanks for understanding”. Power was restored around 9:15pm, but that was after we sprang for flashlights & such since we knew we couldn’t see in the dark.